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Reviews of Pelicanstay near Holland Tunnel

4 out of 5
Pelicanstay near Holland Tunnel
837 Jersey Ave, Jersey City, NJ

Reviews

6.8
Rating 10 - Excellent. 3 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 4 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

7.6/10

Cleanliness

5.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Khaled

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero
The apartment was very poor and dirty.
Stayed 2 nights in Aug 2019
Response from Angel S. on 5 Aug 2019
We try to be as thorough as possible and keep all area of the room extra clean. It looks like we certainly can do a better job in some areas of the room, and we do apologize for that mistake. It does not happen often at all, our cleaners are generally very thorough when it comes to keeping the apartment clean. We hope this hasn't affected your decision to stay with us in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Light on bedroom fan didn't function. The light was broken
Stayed 3 nights in Dec 2018
Response from Angel S. on 27 Dec 2018
Thank you for taking the time to leave feedback about your stay. We want all of our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed your apartment. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

10/10 Excellent

Bruno, Princeton

Liked: Cleanliness, property conditions & facilities
The location was a definite plus and it’s nearness to city outlets was great but the furnishing was too sparse. One TV set in a 2 bedroom apartment was a dampener. Having the plumbing pipes right overhead wasn’t also good for the mind. Other than that, everything else was fine. Even though there was very little briefing from the contact guy
Stayed 7 nights in Sep 2018
Response from Penny A. on 11 Sept 2018
I'm overwhelmed to read that you are happy with property's location and everything's within reach. Rest assured that your comments have been shared with the respective Department Head so that we can ensure the quality of service that we provide to our guests.We look forward to seeing you back

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The check in process was a bit overwhelming. I was in contact with multiple cs people and the info they required was different. At first i was all set with my payment then i received an email that they do not have payment. If you are late checking in (9pm) you are charged a late fee regardless of plane delays.
Stayed 5 nights in May 2018

10/10 Excellent

Danai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well deserved for a great cost...
My family and I had a wonderful time staying at Cast Iron Crofts in Jersey City, NJ. The place is within a walking distance to Hoboken Train Station, which is the same place where we got on PATH Subway to either World Trade Center or 33rd Street in Manhattan. This place is safe enough for my family and very comfortable, too. I would recommend this to anyone of four to six people, who is on a budget with high value staying.
Stayed 3 nights in Nov 2017
Response from Rhina Kelley on 30 Nov 2017
Hi Danai, Thank you so much for staying with us and writing your experience. We strive to ensure every Guest enjoys a conformable, relaxing and memorable stay with us and we appreciate that you took your time to confirm it. Best, John Clements

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2017
Response from Rhina Kelley on 12 Nov 2017
Hi Verified traveller, It is Immensely rewarding to receive a 4 Star rating from you, We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have a top notch experience who will appreciate your Rating. Looking forward for your return.

4/10 Poor

Eli, Tel Aviv

Disliked: Cleanliness, staff & service, property conditions & facilities
A place to avoid
The mangement asked to send by email a photo of my credit card and my ID card. We received an unfrendly email with the demand to tell them the exact check in time in order to meet in the buildingthe menagement company representative, but at the agreed time there was no representative to give us the key, the internet code and to advise us how to use the 4 remote controls of the TV. We received the keys and returned them to to the building desk, not to the renting company, The apt. was not clean, not enough lights, the coffe maker was with old coffe. There is no parking, but a public one very expensive, payed per hour for every entry. All the comunication with the company staff was by email or by phone.
Stayed 2 nights in Oct 2017
Response from John on 20 Oct 2017
Hi Eli, I would like to apologize for the disappointing experience you had with us. We always do our best to meet the expectations of all our guests, but in this instance, we failed to meet your expectations. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve.

4/10 Poor

emily, toronto

Disliked: Staff & service, property conditions & facilities
Very difficult to deal with pelican stay staff, communicated by over ten mails, asked them to call me to clarify the credit card info, never got a call back. Gave me the wrong address in check-in confirmation email. When check-in, they requested me to provide the copy of my ID and credit card. I did not feel safe to do so, however, I had no choice. Did not provide me the Wi-Fi info when check-in, I have to find out the password at the back of modem by myself, wasted me lots of time. The sofa bed is really terrible, it is a garbage at all.
Stayed 2 nights in Aug 2017
Response from PelicanStay on 5 Sept 2017
So sorry that we didn’t meet you expectations Emily, I can assure you that we will do everything in our power to fix this issues so that they will not happen ever again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017
Response from Rhina Kelley on 5 Sept 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a very nice place to stay!!
Stayed 2 nights in Jul 2017
Response from Rhina Kelley on 5 Sept 2017
Thank you for the kind words Edgar, so happy to hear that you enjoyed staying at our apartment! Hope to see you again in the future!

8/10 Good

Yacov, Toronto, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great accommodation minutes away from NYC
The Great : Building facilities were great, the room was very spacious and felt like home. Very clean and our kids had a great time in the apartment. We were also minutes away from time square using local bus transit. Building/Hotel is also very closely located to nearby supermarket, Target, gas station, Carlo's bakery and other great locations. The not so good : We traveled for about 9 hours from Canada and met with the Concierge of the building. This is a residential complex and Pelican Residences rents out several rooms in the building. The concierge didn't know we were coming and did not have the key for our place nor did he have our WiFi Password. These were all specifically mentioned in the welcome email as "taken care of items". Fortunately for us the concierge was great and made some phone calls and was put on hold several times before being told to expect a call back. He did not get a call back but about 30 minutes later someone from the building walked over to him with our keys. We also had an issue with a leaking toilet and could not get a hold of the staff at Pelican. I tried calling them and emailing them but did not hear until about 12 hours later. The concierge once again was very supportive in sending their maintenance crews to fix the problem.
Response from Duane on 20 Sept 2016
Thank you very much for taking the time to post a kind review of your recent stay with us. I am delighted to read that you enjoyed your stay with us and look forward to welcoming you back .

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This apartment was beautiful. Comfortably fit my family of 6. Great view but not of the statue of liberty. Free shuttle to the Hoboken station or the restaurants of Hoboken. Parking is $25/day on site.The apartment staff at cast iron lofts was very nice. The customer service through Pelican was awful. It was a wild goose chase just to get someone on the phone. I tried to contact my "personal" rep and the number, one of 3 numbers, given to me was a rep in Miami. Needless to say contact was never made. After all is said and done, I would stay here again, and just pray I would not need to contact Pelican. And bring your own toilet paper, they won't give you more.
Response from Duane Paul on 26 Nov 2016
Dear valued Guest, It is immensely rewarding to see a 4 out of 5 star rating for us. An above average rating serves as a great motivator to our team. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. I am very happy to learn that this is exactly what you intend to do and look forward to welcoming you back. Sincerely,

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Very average
Was cool but I'm a simple man. Definitely not worth the price.
Response from General Manager on 10 Dec 2016
Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you feel like our unit didn't match your expectations. We do appreciate your comments and we will do our best to improve those areas. Sincerely, Duane Paul

4/10 Poor

Jeffrey, Ueberlingen, Germany

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The two nights were the worst 16 months of my life
Almost totally negative. I was told the building went up rather fast. Construction really shabby - rebar sticking out of the ceiling concrete. The floor tilts terribly. One has the sensation that the building is leaning. Was this place built by a mob owned company? It wouldn't begin to pass code in Germany - maybe Bangladesh... I think hotels.com should rid itself of this property. On your site you show a price slashed out, then the special offer price. I booked it for the special offer price only to have my card charged double of the higher slashed out price. When I called the people at Pellican, I was told that I should have read the fine print. I was also told that they didn't have any control over the dubious business practices of Hotels.com. To add insult to injury, the large bed was a mattress on the floor! Try to get up from that when you're over 70. Also no Wifi. Total lack of communication between building staff and pelican as the building manager got into a dispute with Pelican rep on the phone whom I had called - rather embarrassing. Certainly not professional.
Response from General Manager on 10 Dec 2016
Thank you for your feedback, I know this things take time and I am grateful for this. We appreciate all forms of feedback as it is only through constructive feedback that we are able to further enhance our service. It am sorry to hear that your stay fell short of the expectations and for that we want to extend our apologies. Sincerely, Duane Paul

8/10 Good

Bonnie

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 10 Dec 2016
It is immensely rewarding to see a 4 out of 5 star rating for us. An above average rating serves as a great motivator to our team. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. I am very happy to learn that this is exactly what you intend to do and look forward to welcoming you back. sincerely, Duane Paul

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Good price - overall okay experience
Check-in process was difficult. The apartment staff knows very little about the rental process with Pelican. There were no keys for me upon check-in, and then upon finding them (left in the room), I was without a key fob. They told me it would be 1-2 days until they could get me another one, and 3 days later I got one (the afternoon before I was checking out). The iron was broken in my room, and multiple lights were out. The hangers had seen better days. You are very aware that you are not staying in a hotel, because there is zero hospitality and you kind of feel stranded. But for the price and location, you get what you paid for.
Response from Duane Paul on 26 Nov 2016
Dear Valued Guest, I am sorry that we do not offer some of the services that you were expecting and please accept my apologies for the areas in which we fell short. Sincerely,

8/10 Good

Dennis, Albuquerque

Liked: Cleanliness
Cast Iron Lofts Jersey City, NJ
Overall this property was fine and met our needs. The price was reasonable and the location was OK. The accommodations were clean and comfortable. We had two issues with the property. The specifics on the property clearly stated that free WiFi would be available. We were unable to access the WiFi. We asked twice about it at the front desk and they said that a tech would address the issue and leave us detailed instructions on how to access the WiFi. This never happened. When I travel I still work, not having access to WiFi made this difficult. The second issue was that the window treatments in the bedroom consisted of shear curtains that did not completely cover the windows. This does not provide much privacy and in the early AM the sun streams through the shears making sleeping in next to impossible. There were no window drapes on the living room windows at all.
Response from General Manager on 10 Dec 2016
I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mislead
Mislead
Response from General Manager on 10 Dec 2016
Your feedback is very important to us and thank you for submitting your review. We strive to offer our guests a good night’s sleep and an enjoyable experience whilst staying with us. That is why we are sorry to hear that you were not positively impressed by your last stay in our property. We will make the most of your comments to continue improving the service and facilities that we offer. We hope to welcome you again in the near future. Sincerely, Duane Paul

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Benz on 7 Dec 2019
Thank you for leaving us a rating. We would love to hear more about your experience and where we can improve, so if you have time kindly reach us out on our hotline if you have any suggestions you wish to share! Again thank you and see you again!