Property entrance

Reviews of Park Central Hotel New York

4 out of 5
Park Central Hotel New York
870 7th Ave, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 1050 out of 2825 reviews" "
Rating 8 - Good. 865 out of 2825 reviews" "
Rating 6 - Okay. 473 out of 2825 reviews" "
Rating 4 - Poor. 254 out of 2825 reviews" "
Rating 2 - Terrible. 183 out of 2825 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Tammy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I stayed here for a business meeting a block away. Choose this hotel due to proximity and walkability to said meeting. The elevator was an issue as the service elevator was out so I had to use the stairs up and down 4 flights. If I had not had luggage this might of been doable but with luggage and a laptop case it was challenging. The beds are in need of new mattresses and the room was just ok. I would not want to stay here again and would take extra time to uber to a meeting over being unable to sleep.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Tammy, thank you for sharing your recent experience. We regret to hear about the inconveniences faced due to the elevator issue and the discomfort from the bedding situation. We understand such instances could impact your overall stay. We wish to reassure you that guest comfort is our priority, and we continually seek to enhance our services and facilities. We truly hope that you would reconsider and provide us with another opportunity to better serve you in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and quiet. The front desk was very polite and helpful. Our room didn’t come with a microwave or fridge but we were offered if needed. They let us check in early as well! Which was very nice of them and helpful to us for our stay in New York. Everything went smoothly even with checkout. The front desk even texted us making sure we had everything we needed! The only reason I couldn’t give them a 5 star was that one of the elevators wasn’t working so it only left one small elevator available. So we usually had to wait to go up to our room everytime we got back to the hotel. But we would definitely stay here again and recommend this hotel!
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Arlene, it's delightful to know you enjoyed your clean and quiet stay at the Park Central Hotel New York. Our team members are indeed dedicated to ensure all our guests feel at home, and their kindness and professionalism seem to have contributed positively to your experience.We appreciate your understanding regarding the temporary unavailability of one of our elevators. Your patience is highly valued, and we're thrilled this didn't deter you from considering a future stay.Witnessing your willingness to stay with us again and recommend us to others is rewarding. We're looking forward to welcoming you back. Thank you for your kind review.

6/10 Okay

Heidy, North Hollywood

Travelled with group
Liked: Cleanliness
The staff wasn’t that friendly. Our room didn’t have a shower curtain and took us several asks to get it. Rooms are small. Beds not that comfortable. We were able To do early check in and late check out which was great. Close to metro, time square, Central Park and st Patrick’s church. Good area. The elevator is still under construction. The wait wasn’t that bad.
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Heidy, it's regrettable to hear that your experience with us was not up to par. Our commitment is to provide excellent guest services and your feedback about the room and our team members is indeed valuable to us. We appreciate your positive points about the convenience of our location and our flexible check-in and check-out policy. Your comments will be taken into consideration for future improvements. We hope to get another opportunity to serve you, offering a more satisfactory stay.

10/10 Excellent

Edmar, Naples

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
excelent service
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr 2024
Edmar, it's wonderful to hear you had an excellent experience at Park Central Hotel New York! Your compliment means a lot to our team members. We greatly appreciate you choosing us, and we look forward to welcoming you back in the future.

4/10 Poor

Dianne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator washout of Service. Waited 10 minutes for an elevator. Our room was hot had to have a window opened. Restaurant was closed on Sunday and Monday. Overpriced. no refrigerator. Checked bag early the handle was broken when we picked them Up. Front desk lady was rude. Doorman was nice!
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Dianne, we apologize for the inconveniences you encountered during your stay, especially related to waiting for the elevator and the room temperature issue. We regret to hear about the circumstance with the restaurant availability and the missing refrigerator. We are also sorry that you had an unfortunate situation with your luggage and we hope that it was addressed promptly. We appreciate your feedback on our team and we will look into your concerns about the reception service that did not meet your expected standards. Despite these, we're glad to know our doorman provided a positive impression. Your feedback is valuable and will help us enhance our guest experience. We hope to get the chance to provide you a better experience in the future.

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities
The room was comfy and quiet and the bed was plush. I found the staff to be friendly and welcoming. That being said, there are well documented short comings that need to be overcome, starting with the elevator. Only one was working and it is incredibly small.They did say we could use a freight elevator. The only other negative was the fixture to turn on the shower. It popped out of place. I would definitely stay here again and overall had a positive experience.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Reginald, we're pleased to hear that you found your stay at the Park Central Hotel New York comfortable and our team welcoming. However, it's regrettable that you faced certain inconveniences. We are always looking to improve and feedback regarding elevator efficiency and bathroom fixtures is taken into consideration. We eagerly await your return and look forward to providing another positive experience.

2/10 Terrible

Tao

Disliked: Cleanliness, staff & service, property conditions & facilities
hidden charge of hotel fee
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Tao, we appreciate your feedback. We strive for transparency in all dealings with our guests. All charges, including the hotel fee, are disclosed at the time of reservation on our booking pages. We value your business and hope you'll give us another chance to serve you.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
Staff was super helpful and everything was clean and pleasant! Only warning is that they are working on their elevators (as of Spring 2024) so there is often a long wait getting up and down and a pretty crowded experience once you get on.
Stayed 6 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Anna, thank you for your high praise! At Park Central Hotel New York, we're pleased to hear you found our team members exceptionally helpful and appreciated our clean, agreeable surroundings. We understand the wait for the elevator repairs might have been a tad inconveniencing, but we're confident the improvements are worthwhile. We look forward to seeing you again.

10/10 Excellent

manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay only 1 night, pre cruise. The location is excellent, however we expected to have water bottles in the room, along with coffe or tea maker. A little cheap presentation for such a fabulous location!
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Manuela, thank you for sharing your thoughts about your recent stay. At Park Central Hotel New York, we strive to ensure our guest satisfaction. We understand you missed having some amenities in the room, such as water bottles and tea or coffee-making facilities. Your feedback will greatly contribute in assessing how we could improve our services. We're thrilled you enjoyed our prime location and hope that you'll consider giving us another opportunity to better serve you.

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in need of some TLC. The reception area is ok but other communal areas need a lot of work. The lifts were terrible, often a 15 minute wait to go up or down, the service elevators helped a bit and after a few days two lift cars were taken out of service to improvements. The cleanliness in room needs improving and the bedrooms need a lot of work also - the decor is tired, there are holes in walls, bathroom door handle was hanging off - all of which reported to reception and promised maintenance would arrive but that didn't happen. The location is good, close to Times Square, Starbucks and a number of foot outlets close by, subway stations very close. the bar is not open on Sundays and Mondays which seemed a bit of a shame. Not the worst experience but definitely needs improving.
Stayed 6 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
Paul, we greatly appreciate your feedback and it's disconcerting to hear our service fell short during your visit. Your experience with the elevators and in-room maintenance seems far from our usual high standards. We assure you, steps are continuously taken to update and improve our facilities. We can't help but be disappointed that some of your concerns were not addressed promptly during your stay.On a better note, we're pleased you found our location to be beneficial - being so close to key attractions and facilities. We hope that despite the issues faced, you were able to enjoy your time in New York. Please consider visiting us again in the future, as we'd love the opportunity to provide you with a much more satisfying experience.

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Apr 2024
Lisa, it's wonderful to hear that your stay at Park Central Hotel New York was a positive experience! Your generous rating is greatly appreciated and it encourages us to continue striving for excellence in all aspects of our guests' stays. We look forward to your future visits.

8/10 Good

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a hotel with about 30 floors, when there only 2 elevators for floors 2 to 18, and one of them is being repaired, it would be a good idea to let patrons use the other elevators instead of having to wait for the elevator to go up to 18th and then come back down. Not impressed.
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Stacey, we appreciate your feedback and understanding concerning the wait times you experienced for the elevators. Your suggestion of using other elevators during busy times is duly noted. At Park Central Hotel New York, we continually strive to enhance our guest experiences, and your input helps up to do just that. Thank you once again, and we hope for the opportunity to serve you better in the future.

6/10 Okay

Katy

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The checkin process was manual as their system was down. They didn’t know what room I had booked or anything. The rooms do not supply you with coffee or water. Our AC broke down in both our rooms for two nights straight. It was over 80 degrees in there with no circulation of air to cool down. I reported all of this to the front desk and it was never addressed.
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Katy, it's unfortunate to hear about the concerns you experienced during your visit. While our systems sometimes need to undergo maintenance, our team should always have relevant information about bookings on hand. We're sorry to hear about your room temperature concerns. Your comments have been noted and we'll ensure our team is more attentive to addressing maintenance problems promptly. The absence of coffee or water in the rooms is due to our efforts to reduce the environmental impact. We aim for your next stay to be more comfortable and efficient.

8/10 Good

Rodney Spencer

Travelled with partner
Liked: Cleanliness, staff & service
The location is only a couple of blocks from Central Park and that was excellent! Our requested room was not available upon arrival, so that was not good. The lift situation does not help with ratings. They do offer the service elevator, however it appears that the lift issue has been noted for a very long time.
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Rodney, we're pleased to know you valued the close proximity of Park Central Hotel New York to Central Park. We're sorry to hear about your dissatisfaction with the room availability and lift situation. We understand the importance of comfort and convenience during your stay. Rest assured, we're continually striving for improvement in all aspects of our guest experience. Moreover, our team members are always available to help guide guests to alternate elevators when needed. We appreciate your understanding and hope to welcome you back soon.

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was in a great location with easy access to the subway! The only set back was the elevator. They are upgrading it and only have two working which made wait times long. We eventually ended up using the stairs! Other than that it was great!
Stayed 4 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Dustin, it's wonderful to hear that you enjoyed the convenient location of Park Central Hotel New York and easy subway access. In terms of the elevator situation, we appreciate your patience as we work on improvements that will greatly enhance our guests' experience. We're glad this didn't hinder your overall enjoyment. We can't wait for another opportunity to deliver a more seamless stay when our elevator upgrade is complete.

4/10 Poor

Edith A

Disliked: Cleanliness
We picked the hotel due to location. When we arrived it took us over an hour to checkin due to the fact that they couldn’t assign room keys. We has to wait at our door for over 15 minutes while a security went to let us in the room. Our TV never worked. And the shower head in the restroom was filthy. It was awful. Only good thing about this place was the location.
Stayed 5 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Edith, your experience is important to us and we're sorry to hear that it failed to match your expectations. We want each guest to enjoy convenient check-in, functional in-room amenities including the TV, and spotless bathrooms, and we're sorry this wasn't the case with your stay. While we're pleased that our location was ideal for you, it's clear that we have areas to improve. Your feedback has been noted and will be shared with our team members for evaluation and improvements. We hope to have another chance to deliver a more satisfying experience in the future.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay - it is completely safe and convenient. We ran in Central Park which was a block away - took in the art galleries, and theatre - all walkable distance. The hotel is closer to subway stations and restaurants- the rooms were larger and comfortable. We will definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Nicole, it's inspiring to read about your amazing stay at the Park Central Hotel New York. We're thrilled that our location gave you convenient access to Central Park, art galleries, theaters, and fine dining places. It's good to hear that you found our rooms spacious and relaxing. We cannot wait to welcome you back for another delightful stay in the future!

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from Customer Service on 10 Apr 2024
Michelle, your high rating of Park Central Hotel New York is greatly appreciated. We're delighted that your experience with us met your expectations. Next time you book with us, look forward to another pleasant stay. Thank you once again and see you soon.

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was fine, however the front desk staff was not very friendly. Every other NYC hotel that I've stayed at has been much friendlier. Would have liked more pillow choices. The worst thing was the elevators. There were only two working elevators for the entire hotel, which became very frustrating.
Stayed 6 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Wendy, it's reassuring to hear that you found the Park Central Hotel New York satisfactory. However, it's disappointing your experience with our team members and elevator service was less than perfect. We understand the importance of friendly interactions and swift access to rooms. Rest assured, we are actively working to improve these areas. Also, we've noted your preference for a varied pillow range. We strive for excellence and the feedback from discerning guests like you helps us immensely in this endeavor. We truly hope for another opportunity to offer a more memorable stay.

10/10 Excellent

Jeremy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and wright beside subway entrance.
Stayed 4 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Jeremy, it's wonderful to hear that you appreciated the cleanliness and conveniently-located Park Central Hotel New York. We pride ourselves on maintaining a neat environment and we're delighted that our proximity to the subway enhanced your visit. Thank you for your valuable feedback and we can't wait to welcome you back in the future.

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 9 nights in Feb 2024
Response from Customer Service on 7 Apr 2024
Amy, it's great to see your 4-star rating for Park Central Hotel New York. We trust you enjoyed your stay and look forward to welcoming you back. Your satisfaction is our priority. Thank you for choosing us and for your kind review.

4/10 Poor

Chihiro

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I liked how Park Central Hotel was very convenient, the maids were extremely kind to us, and that there were stairs. The reason I say that is because the elevators were a mess. #1 The elevators were stopping at every floor. #2 The elevators won’t open all the way. #3 Each time somebody got on, the buttons reset. #4 One of the elevators was shut down. For the room, the curtains in the shower were smelly and dirty. There was a lot of trash on the carpet. On the TV, we can’t check-out, and the previous person’s information is there. The key to get into the room wasn’t working at times, either. Some other people I noticed were also having trouble. “I have to sleep to get ready for work tomorrow, but I can’t do that if I’m locked out of my room😕.” they said. Those are the reasons why I selected the option “poor”.
Stayed 6 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Chihiro, we value your feedback and it's disappointing to hear about the challenges you experienced during your stay, like the issues with the elevators and the condition of the room. We certainly strive to deliver a more convenient and seamless service. In relation to the cleanliness, we have a dedicated housekeeping team that generally ensures a pleasing environment for our guests. It seems like this was not your experience, and we will make sure your concerns are addressed appropriately. Additionally, we are prompt in addressing any issues with the key cards to prevent inconvenience for our guests. We understand how these disruptions may have impacted your rest and overall stay with us. Rest assured, your comfort remains our priority and we continually work to provide a delightful guest experience. Thank you for bringing these issues to our attention. We hope we get another opportunity to serve you better.

6/10 Okay

Clay

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
Thank you for sharing your feedback, Clay!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 Good

Ewan

Travelled with partner
Liked: Cleanliness, staff & service
Clean comfortable room. Within walking distance of most attractions in Central New York. Bar prices quite expensive and limited opening hours. Hotel lifts are atrocious. Only 4 lifts to cater for 18 floors. Okay heading up to a room from the Lobby, but coming down, lift took ages and would frequently be full. Resorted to stairs to get down rather than wait.
Stayed 4 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Ewan, thank you for sharing your experience at Park Central Hotel New York. We're delighted to hear that you found our location convenient and rooms comfortable. We understand your concerns about the bar prices and opening hours. We'll look into these aspects. As for the lift situation, we realize these delays must have been inconvenient and are continually working to improve our services. We thoroughly appreciate your patience. We hope for another opportunity to welcome you better.

4/10 Poor

Jose

Travelled with family
Disliked: Amenities, property conditions & facilities
Elevators were terrible, Took around 20 minutes to reach street level.
Stayed 7 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Jose, apologies for any inconvenience you faced with the elevators. We constantly strive to maintain efficient operations throughout our property and are taking your feedback into account. We hope for a chance to deliver a smoother experience in the future.

2/10 Terrible

Allison

The facility’s computer system has been down for “days“ we have been told and therefore no one can get a room key. We’ve been waiting 20 minutes for a manager to come to our room and let us in and judging by the line at check-in we are Not the only ones. No discount on the room or facility fee. Poor situation all the way around.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Allison, it is unfortunate to learn about the inconvenience you experienced related to room access during your stay. While we aim to provide all guests with a seamless experience, it appears we did not meet your expectations in this regard. We understand that the process of obtaining key cards / fulfilling certain manual check-in requirements may have been less than ideal. Please be assured that circumstances such as system outages are rare and our team members are employed to mitigate their impact on your stay. Your patience is appreciated and we're committed to improving our services following this experience.

10/10 Excellent

Dewen, Broadview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Dewen, thank you for your succinct yet delightful review about your experience at Park Central Hotel New York. It's fantastic to know you had a wonderful stay with us. We're looking forward to having you back in the future.

2/10 Terrible

sarah

Liked: Staff & service
Disliked: Property conditions & facilities
The elevators were never working properly. Every night there was a massive line of people waiting. I ended up taking the stairs since I was on the fifth floor and there was a door to a mechanical room that I opened accidentally! That’s a huge safety issue. The morning I had to get to the airport I waited 10 minutes for the elevator. There’s no mini bar, no coffee maker, nothing in the room. I was very disappointed. I will not stay here again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Sarah, we regret to hear about the inconvenience you experienced with our elevator systems, as well as your disappointment regarding certain room amenities. Our goal is to deliver an effortless stay experience and it seems we may not have met your expectations in this case. We do have a dedicated team in place to constantly monitor and rectify any discomfort that guests face. We appreciate your feedback and welcome the opportunity to serve you better in the future.

4/10 Poor

Evan

Travelled with partner
Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
We appreciate the feedback, Evan.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Tony

Liked: Cleanliness, amenities
Poor start to the holiday where the room we had requested was not available. The staff were not overly pleasant at the beginning of the stay either. After this though all was good.
Stayed 5 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Tony, it's disappointing to hear about the initial problems you encountered upon arrival and the observed demeanor of our team members. Please rest assured that we take these matters seriously. On a positive note, we're pleased to hear that the rest of your stay was more satisfying. We truly appreciate your comments and hope to have the opportunity to deliver an even superior experience on your next stay.

10/10 Excellent

Neal

Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr 2024
Neal, it's great to see your perfect score for your stay at Park Central Hotel New York. Our hotel aims to ensure an enjoyable, smoke-free environment for all our guests. We're pleased you had a positive experience and look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , close to many attractions including Central Park , Carnegie Hall and Times Square . Clean , quiet , safe - for nyc - and near lots of dining options . Subway right there as well . They are replacing elevators so it can a little slow getting up and down but not the problem others have stated . I would stay again
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
James, your words present a delightful picture of your stay at Park Central Hotel New York. Known for its proximity to renowned attractions and diverse culinary scenes, it's wonderful to know you were able to take full advantage. Apologies for any inconvenience due to the elevator upgrade, it's part of our commitment to create superior experiences for our guests. We're eagerly anticipating your return visit.

6/10 Okay

Todd

Liked: Staff & service
hotel was average. good location though
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Todd, it's appreciated that you valued the convenient location of the hotel. Regarding your overall experience, enhancements are constantly being made to provide a superior stay for our guests. We truly hope that we would have another opportunity to welcome you back.

10/10 Excellent

Toni, Holbrook

Travelled with family
Nice and clean and close to all
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Toni, it's great to hear that you found Park Central Hotel New York to be clean and conveniently located. We appreciate your positive review and are thrilled to have provided a memorable stay for you. We're looking forward to welcoming you back in the future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Even though there was a problem with the elevators. Hotel and Staff figured ways to provide alternative elevators even the use of their service elevators.
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Frank, thank you for your understanding and resilience during the elevator issues you experienced. At Park Central Hotel New York, our team members are highly dedicated to quickly finding effective solutions. We appreciate your commendation of the cleanliness of the hotel and are looking forward to welcoming you back in the near future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Kimberly, thank you for your fantastic rating of Park Central Hotel New York! We're thrilled that your stay met your expectations. We genuinely appreciate your support and hope you'll choose us for another first-rate accommodation experience in the future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service
Great location. The room was excellent. The elevator situation was a problem but they’re working on upgrading them and honestly, it was only a minor issue. Would certainly stay again and we plan too
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
William, it's delightful to know you appreciated your stay at the Park Central Hotel New York and found our location advantageous. We're pleased the room met your expectations and your minor concern with the elevators didn't majorly disrupt your experience. We're actively improving our facility, including the elevators, to provide our guests an even better experience. Thank you for considering a return visit; we're eager to welcome you back.

8/10 Good

Scott

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The elevators were not working. We waited long waits until staff told us to use the staff elevators. It was very distribtive.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Scott, thank you for your review. It's disappointing to hear about the situation with our lifts, which led to unusual waiting times. We understand how this could disrupt your experience and want to assure you that your feedback has been noted and will be forwarded to the appropriate department for review. We hope you'll give us another opportunity to serve you better in the future.

8/10 Good

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators sucks. I understand they are being worked on but we wait for ten minutes then took the stairs from the 10th floor it was easier that way. Also AC in rooms could have been better.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Bill, your feedback regarding the elevator and AC is much appreciated. It is regrettable that you experienced some delay with our elevators due to maintenance, and we apologize for any inconvenience you encountered regarding the room temperature. Rest assured, we continuously strive for improvements to enhance guest comfort. Thank you for staying with us and we hope to provide a smoother experience on your next visit to Park Central Hotel New York.

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, amenities
The room was super nice and in a convenient part of the city, but the elevator was down for our entire trip, meaning for 12 floors there was one elevator. There was always a huge line and it took forever to get up to our room. It was also super loud. Not city-loud, more like we could hear people running through the halls and being loud all night and early in the morning.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Alyssa, it is uplifting to hear that you appreciated the quality of our rooms at Park Central Hotel New York and our prime location. However, we apologize for any inconveniences regarding the elevator and the noise level. Please know that our team members consistently work on maintaining a serene environment and efficient operations. We appreciate your understanding and your comprehensive feedback which guides us in making necessary improvements to our guest experience.

6/10 Okay

lauren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outdated and limited to no amenities
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Lauren, we appreciate your feedback. We understand that our property may not have met your expectations in terms of modernity and amenities available. We always aim to provide comfortable and convenient experiences for our guests. We hope to have the chance to deliver a better experience should you decide to return in the future.

8/10 Good

alejandro mendez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located one block away from Central Park
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Alejandro, it's delightful to hear that you enjoyed your stay at Park Central Hotel New York. We feel fortunate to be situated so close to Central Park, providing a great location for our guests. We look forward to welcoming you back for another great experience.

8/10 Good

Kate, Natick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you for taking the time to share your review with us, Kate!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Park Central Hotel New York.

8/10 Good

Matthew

Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Matthew, thank you for your positive rating. It's good to know that your experience at Park Central Hotel New York met your expectations. Our team members strive to create an enjoyable stay for each guest. We hope to have you as our guest again in the future!

2/10 Terrible

Melanie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioning was broken. The elevator had a (no exaggeration) 15 minute wait and was broken half the time. Guests were required to use the service elevator by the GARBAGE dump which smelled horrible and had a 10 minute wait, jammed in a box fit for 4 people. Really bad service with NO reimbursement fir the chaos they failed to disclose beforehand! Never again...really bad.
Response from Customer Service on 25 Mar 2024
Melanie, we regret to hear that your recent experience did not meet your expectations. Issues with amenities like air conditioning and elevator functionality are certainly not up to our standard. It's important that every guest has a comfortable, seamless stay, and we clearly missed the mark during your time. We understand your disappointment and frustration. Rest assured that your comments have been noted and will be addressed because your comfort is our vitally important to us. We do hope that we have another chance to better serve you in the future.

6/10 Okay

Kristine

Stayed 4 nights in Mar 2024
Response from Customer Service on 12 Apr 2024
Kristine, thank you for your rating. Your feedback is valued, though it's a bit challenging for us to follow up without knowing the specifics of your experience. We invite you to share more details about your stay, so we can continue improving the guest experience at Park Central Hotel New York.

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed for six nights. The vent in the bathroom did not work. I mentioned it several times and was told “someone would look at it”, but no one ever did. There were signs of mold in both the bathroom and the sleeping area and my allergies were awful when I was in the room. There was only one guest elevator working, and it was tiny and slow. We took to just using the staff service elevator, which was both larger and quicker, but made it so that guests were constantly underfoot of the folks working there. The hotel is in a great location, and the bedding was clean and comfortable, but those two things don’t make up for the rest. Would not stay here again.
Stayed 6 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Heather, your feedback is valued. We're disappointed to hear about your recent experience. Comfort, cleanliness, and efficiency are areas we prioritize. It seems we did not meet expectations in these areas during your visit. We extend our sincerest regret for any inconvenience caused. Your mention of the ventilation issue and the elevator availability is noted.Our team members strive to foster a welcoming environment for our guests while balancing their own responsibilities. It is concerning to hear this balance was off during your stay.On a positive note, we're glad to know that the hotel's prime location and the cleanliness of our bedding were appreciated aspects of your visit at Park Central Hotel New York. Our ultimate goal is to provide a comfortable stay for all. We do hope that despite the mentioned issues, we will have another opportunity to make your stay more positive in the future.

6/10 Okay

Chelsea

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Despite booking 3 identical rooms, one of the rooms was significantly different. You couldn't sit on the toilet or access the shower without closing the bathroom door first. Only 1 elevator was working which was not mentioned to us when checking in so we just had to stumble upon that long wait time ourselves. We were usually forced to use the service elevator which led us to areas with horrible smells and that were less than clean. It is a very noisy area but that is to be expected.
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Chelsea, thank you for sharing your experience at the hotel. We're eager to address your concerns. It seems there were discrepancies in the layout of one of the rooms and for that, we apologize. Additionally, the elevator situation along with the unexpected smells in certain areas are definitely not in line with the quality we strive for. Your anticipation of noise due to the location is understandable yet we aim to provide a comfortable space despite the bustling surroundings. We appreciate your feedback and will utilize it to improve our guest experience.