Ratings based on 1,597 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

추천할만합니다. 특히 식당이 괜찮습니다.

Posted 25-Aug-2016
맨해튼이 바라보이는 식당 및 야외 데크가 좋았습니다. 웨스틴에도 있었는데 개인적으로 이곳을 더 추천하고 싶습니다.
5out of 5
by A verified traveller from Guernsey, Channel Islands

Location, location, location 😃

Posted 08-Aug-2016
Pros: Location
Cons: Less ice in the soft drinks.
Location: Manhattan is a hop away, hotel is surrounded by great places to eat and the views are pretty much unparalleled.
Great hotel, large rooms, AMAZING views and only 20 yards from the station straight into NYC - what more could you ask for. Very happy customer 👍🏻.
5out of 5
by A verified traveller

Nice hotel

Posted 06-Aug-2016
I had a nice experience at the Hyatt, the rooms were clean, the staff very polite and helpful. I upgraded my room so I could have a good view, ended up with a room facing the Statue of Liberty. I would definitely stay at this hotel again if I go to New Jersey.
5out of 5
by A verified traveller

Hotel room service/restaurant

Posted 21-Jul-2016
The food was not good. Not tasty, would not recommend ordering food in this hotel. You be better off walking a few blocks away from hotel: Five Guys, McDonalds, pizza shop, bar/restaurants, Duane Reade
5out of 5
by A verified traveller from Bayamon, PR

Excellent location in Jersey City and NYC

Posted 21-Jul-2016
Excellent room service and friendly staff always willing to help. Great location in Jersey city just steps away from train station,restaurants, malls and breathtaking views of NYC
4out of 5
by A verified traveller

뷰좋고 위치가 좋은호텔

Posted 17-Jul-2016
직원들이 불친절하고 로비 식당 음식에서 머리카락이 나올정도로 위생은 좋치않치만 맨해튼과의 접근성과 뷰가 좋아서 그런대로 머물기 괜찮았음 근처 쇼트힐몰과 호보켄쪽 구경도 가깝게 즐길수 있음
4out of 5
by Joseph from Miami

Big City... bright lights

Posted 27-May-2016 on Hotels
the blinds did not work so we had glaring lights in the window all night
4out of 5
by Takayuki

This traveller left a rating score only Posted 27-May-2016 on Hotels
4out of 5
by A verified traveller from Crailsheim

Beste Aussicht auf Manhattan

Posted 27-May-2016
Der unmittelbare Anschluss an eine U-Bahn Station bietet exquisiten Vorteil für jeden New York Besuch. Abseits des Trubel von New York lohnt es sich in Jersey City direkt vom Hotel aus 1km downtown zu gehen um eine gemütliche Atmosphäre zu genießen.
1out of 5
by A verified traveller

Disregard for Customers

Posted 25-May-2016 on Hotels
Fire alarm testing was done all night, keeping us up. Excuse was a "note" with fine print warning us (nothing online, a note in the room when we got there that we understandably didn't read the fine print). Also blinds did not work, refrigerator was loud (unplugged it), and car valet was slow. When complaining the next morning, the desk clerk just repeated that the notice had been given, that many other guests had the same problem, the managers weren't available, and that they would follow up on our complaints via email and phone. Over 48 hours later - no communications. Seriously damages our impression of Hyatt Brand. If you are going to do things that keep people awake, either close the hotel or give massive discount -- don't surprise them upon their arrival at 10 PM with a legalistic notice. Incredible disregard for customers!