Ratings based on 1,732 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Beautiful Hotel with a view!

Posted 24-May-2017
Was only here for two nights. I chose it for its proximity to Liberty State Park. Had a great experience at this hotel! We arrived with my Dad barely able to walk and as soon as a bellhop saw him he immediately brought out a wheelchair so my Dad could get in our room comfortably. Request for extra towels were promptly delivered. Had an issue with our TV and engineering sent in Joey who worked hard to get it fixed. When it could not be done, he brought a new TV to replace the broken one. I want to commend this guy for being so professional and efficient and very customer friendly. As compensation for the trouble, he offered a free movie to watch and even brought snacks for my son to enjoy. He went above and beyond and we are extremely pleased. Keep on doing a great job, Joey! I hope you and your manager get to read this! Upon checking out, and going over my room charges, the movie was charged to the room but when I explained what happened, it was immediately taken off. How is that for customer service! Their Limo service was also very reliable. I would love to go back and stay longer at this hotel and would definitely recommend it to family and friends. You cannot go wrong with the view and the location. It is just beside the Path train which affords an easy commute to NYC! We will be back for sure!
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Posted 20-May-2017
Lovely quiet hotel with fantastic view, ideally placed (next to subway) to explore Manhattan with none of the noise! Rooms are comfortable with good facilities, staff very helpful.
2 out of 5
by A verified traveller

Terrible room condition

Posted 19-May-2017
Location: Good location to take Path to go to Manhattan.
Toilet was terribly dirty and the bed was uncomfortable.
5 out of 5
by A verified traveller

Great location!

Posted 26-Mar-2017 on Hotels
The views across the Hudson were great. The PATH and light rail are easy accessible from this hotel. Drinks in the bar are quite pricey.
Comment from Hotel Management
02-Apr-2017
Thank you for staying with us, we were honored to have you as our guest.
5 out of 5
by Lavada

Best Hotel

Posted 13-Mar-2017 on Hotels
Stay was great. The only thing i have a problem with is that 38 dollar parking fee. That ridiculous.
Comment from Hotel Management
02-Apr-2017
Thank you for staying with us, we were honored to have you as our guest.
5 out of 5
by Maria

A true business with pleasure

Posted 12-Mar-2017 on Hotels
Convenience,ambiance,great service ! Highly recommended !!!
Comment from Hotel Management
02-Apr-2017
Thank you for staying with us, we were honored to have you as our guest.
5 out of 5
by A verified traveller

Love Hyatt on the Hudson!

Posted 12-Mar-2017 on Hotels
Woo Hoo. What a hotel. Great place. Spacious, clean. Great bar. We had fun
Comment from Hotel Management
02-Apr-2017
Thank you for staying with us, we were honored to have you as our guest.
5 out of 5
by John

This traveller left a rating score only Posted 27-Feb-2017 on Hotels
5 out of 5
by A verified traveller

Location for views

Posted 24-Feb-2017 on Hotels
Nice hotel in a great location for Manhattan views. PATH station on premises and ferry is a short walk away. Restaurant and bar are nice to have but pricey. Hotel staff are accommodating but do not necessarily go out of their way to inform you of hotel amenities and policies. The parking is expensive and when checking out I waited outside with my bags for over 30 minutes for them to bring my car. I would definitely go back but I would park my car in nearby lot myself.
Comment from Hotel Management
02-Apr-2017
Thank you for staying with us, we were honored to have you as our guest.
4 out of 5
by Meghan

Hotels.com room assignments

Posted 23-Feb-2017 on Hotels
Hotel is in a great location near the NJ Path train and many corporate offices in the Jersey City area.Great views, walking areas, bar, restaurant and hotel staff is very accomodating. I am noticing a pattern with all the hotels I book on hotels.com. Each hotel seems to have a block of rooms for hotel.com bookings. They are always the last room down long hallways and always have the worst views over the air conditioners, roofs, etc. You must request on check-in rooms with a better location or view.