Breakfast, lunch, dinner served; Italian cuisine
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Reviews of Holiday Inn Secaucus Meadowlands, an IHG Hotel

3 out of 5
Holiday Inn Secaucus Meadowlands, an IHG Hotel
300 Plaza Drive, Secaucus, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 347 out of 795 reviews" "
Rating 8 - Good. 321 out of 795 reviews" "
Rating 6 - Okay. 72 out of 795 reviews" "
Rating 4 - Poor. 31 out of 795 reviews" "
Rating 2 - Terrible. 24 out of 795 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

James

Stayed 1 night in Jun 2021

2/10 Terrible

Melayna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked me at hotel that’s been closed for a year!
This property is permanently closed & has been for over a year. I was supposed to receive a refund. It’s been a week & no one has contacted me about crediting & refunding me.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from AP on 7 Apr 2020
Hello and thank you for your survey, we are so happy that we were able to assist you and make your stay memorable. Looking forward to have you back with us when ever your travels bring you around.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Big room, enjoyed the view, nice staff. Cons: One elevator broken the entire stay, there was a half-inch gap between the front door and the floor, sound proofing was not great, vending area had no machines
Stayed 4 nights in Mar 2020
Response from AP on 7 Apr 2020
Hello and thank you for your survey, we are so sorry that we were not able to meet all of you expectations. Please be assured that surveys like this help us to serve our guest in a better way in the future. Once again looking forward to have you back with us.

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from AP on 7 Apr 2020
Thank you so much for your feedback and we do appreciate you providing us with your honest feedback for your stay with us. Looking forward to have you back

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from AP on 7 Apr 2020
Hello and thank you for your survey, we are so happy that we were able to assist and meet all of your expectations and make your stay memorable.

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Feb 2020
Response from AP on 7 Apr 2020
Hello and thank you for your survey, we are so happy that we were able to assist you and make your stay memorable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from AP on 7 Apr 2020
Hello and thank you for your survey, we are so happy that we were able to assist you and make your stay memorable.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from AP on 14 Feb 2020
Thank you so much for your survey,

10/10 Excellent

EvelynRodriguez, Puerto Rico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!! At the front desk and in the breakfast!! Very clean and hot food!! Thanks Noemi for giving the extra mile and making our mornings like feeling home ;) I will return to this hotel!! Great location , bus station within walking distance and short ride to port authority. Have food and theater just a couple steps from the hotel!! Price is affordable and service is excellent!! Nice TEAM!
Stayed 4 nights in Jan 2020
Response from AP on 5 Feb 2020
Thank you so much for taking the time out of your busy schedule and providing us with your honest feedback, we are so happy to hear that we were able to meet you expectations and especially Noemi at the breakfast. Please let us invite you back when ever your travels bring you around Secaucus area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from AP on 3 Feb 2020
Thank you for taking your time and providing us with your feedback

8/10 Good

Samer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from AP on 12 Jan 2020
Thank you so much for your feedback

8/10 Good

Wayne

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
The front desk charged my card without printing or sending a receipt for my charges. Parking is $25 and I was confused as to how to get in and out of the garage with no direction. The bathroom in the room is dirty and the bar staff at the restaurant in the lobby was very rude.
Stayed 1 night in Jan 2020
Response from AP on 12 Jan 2020
Thank you so much for your feedback and we apologize for the inconvenience that you had with the parking directions. And also the way that you have received the service in the lobby area, this is not how we operate and we will definitely address this and make sure does not happen again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy elevator
Our room is near the elevator. The noise of elevator kept me up most of the night.
Stayed 2 nights in Dec 2019
Response from AP on 12 Jan 2020
Thank you so much for your feedback, We are so sorry for the issue that you have had with the elevator noise. We will look into his issue and have it addressed with the appropriate department

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable large room. Outstanding service from Colleen.
Stayed 2 nights in Dec 2019
Response from Ap on 3 Jan 2020
Thank you much, we are so proud to have colleen, and we are so happy that she was able to assist you as best as she always does

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Dec 2019
Response from AP on 3 Jan 2020
Thank you for your feedback

8/10 Good

francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looks clean and the room was comfortable, they gave us complementary handicap parking after told it was
Stayed 3 nights in Dec 2019
Response from AP on 3 Jan 2020
Thank you so much for your honest feedback and thank you for staying with us

10/10 Excellent

Juanpi, Florida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to quickly access transportation, restaurants are walking distance on the back, very clean. The only thing they should offer a complimentary breakfast.
Stayed 3 nights in Dec 2019
Response from AP on 3 Jan 2020
Thank you so much for giving us your honest feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet stay however, there was a family next to our room and it was a little noisy after 10 pm. Overall it was a good stay, and the breakfast was good
Stayed 1 night in Dec 2019
Response from AP on 3 Jan 2020
Thank you so much for staying with us and thank you for your honest feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from AP on 16 Dec 2019
Thank you so much for your feedback

2/10 Terrible

NYFencer, NY

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
1st, the main issue is from AC, as I set ac "heat" 70 F, but actually, once the AC start, AC never want to stop. Have to wake up several times to turn on/off AC. 2nd, the cup in the room is dirty, looks like the cleaner never changed them from previous customer. 3rd, the refrigerator is very noisy loud weird sound, so I have to turn off the refrigerator
Stayed 2 nights in Nov 2019
Response from AP on 2 Dec 2019
Thank you so much for your feedback and thank you for taking time out of your busy schedule, please be advised that we are going to look into this issue and have it addressed with appropriate management team

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from AP on 2 Dec 2019
Thank you for staying with us

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking was to far away. $25 to park is high. Parking should be free if your staying at their property.
Stayed 1 night in Nov 2019
Response from AP on 2 Dec 2019
Thank you so much for your feedback we will look into this issue

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from AP on 25 Nov 2019
Thank you for staying with us and thank you for your feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from AP on 20 Nov 2019
Thank you for your feedback and thank you for staying with us.Looking forward on having you back with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from AP on 20 Nov 2019
Thank you so much for staying with us

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from AP on 8 Nov 2019
Thank you so much for your feedback, we appreciate your time and we thank you for staying with us

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Apusoski on 6 Nov 2019
Thank you for your time and thank you for the feedback

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Apusoski on 6 Nov 2019
Thank you very much for your feedback, we do appreciate

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Apusoski on 6 Nov 2019
Thank you for your time and your honest feedback

10/10 Excellent

walter

Stayed 1 night in Oct 2019

10/10 Excellent

Scott

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to outside restaurant and shops.
Stayed 1 night in Oct 2019
Response from Aleks on 20 Oct 2019
Thank you much for your honest feedback

8/10 Good

Gonzo, NJ,Secausus

Business traveller, Travelled with group
Liked: Staff & service
Parking lot is next building if you want to park in the same hotel parking lot you have to pay $25 plus $50 of city taxes
Stayed 1 night in Oct 2019
Response from AP on 20 Oct 2019
Thank you so much for your feedback

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Bad customer service
We incidentally booked two days. Holiday inn can not cancel our reservation. So unhappy. Hotel.com try talked to them but they still deny. Front desk lady was mean and room was not clean.
Stayed 3 nights in Oct 2019
Response from AP on 20 Nov 2019
Thank you so much for your feedback and we are so sorry for the inconvenience that you have had with our staff members, the reservation and the room issue. We will definitely look into this issue and have it addressed

6/10 Okay

KEITH

Business traveller
Stayed 1 night in Oct 2019
Response from Aleks on 20 Oct 2019
Thank you so much for your feedback

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Aleks on 20 Oct 2019
Thank you o much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Aleks on 20 Oct 2019
Thank you so much

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and comfy
Convenient highway location with walking access to restaurants and shopping. Even the offsite parking wasn't too bad and we saw security making their rounds. The beds and linens are very comfortable. All-in-all, a great 2-day stay. The photos of the room didn't match at all, but the furniture was in good repair and served the purpose.
Stayed 2 nights in Oct 2019
Response from Aleks on 20 Oct 2019
Thank you so much for your feedback, and we are so happy that we met your needs and expectations. Looking forward to have you back

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn has large clean rooms. Sometimes, when we walked into the hallway, you could smell nicotine. Someone was breaking the rules. Amenities were always available - towels, soap, etc. Beds - very comfy! Front desk - Robert - was very helpful and always had a smile and a kind remark. Each day the front desk left a text verifying if we had everything we needed and how could the staff help in any way.The staff would greet you in the hallways and ask if they could be of service. GREAT STAY!
Stayed 3 nights in Sep 2019
Response from AP on 8 Oct 2019
Thank you for being our guest and staying at our Hotel. On behalf of the entire team at Holiday Inn Hotel, I would like to thank you for your feedback. We hope to see you again whenever your travels bring you back to Secaucus! Once again thank you for your time and thank you for staying with us. Hotel Management

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great! Friendly helpful courteous staff. Clean.
Stayed 1 night in Sep 2019
Response from AP on 1 Oct 2019
Thank you so much for staying with us and providing honest feedback. we do appreciate your time, and looking forward on having you back again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly courteous helpful staff Convenient location
Stayed 3 nights in Sep 2019
Response from AP on 1 Oct 2019
Thank you for your feedback. we look forward to have you back

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free parking is a bit of a hike - but otherwise the hotel and room were great.
Stayed 1 night in Sep 2019
Response from AP on 30 Sept 2019
Thank you so much for your feedback, we do apologize for the inconvenience with the parking, also I would like to invite you back with us and let you know that we have preferred parking next to the building as well

8/10 Good

Amy A

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Aleks on 26 Sept 2019
Thank you so much for staying with us, we do appreciate your time and your feedback

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from AP on 26 Sept 2019
Thank you so much for staying with us, we do appreciate your time and your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room,clean,good staff.i didn’t like no front desk when we want to check out.we wait for the front desk
Stayed 3 nights in Sep 2019
Response from AP on 23 Sept 2019
Thank you so much for staying with us, and we do apologize for the inconvenience, we do have Front desk staff at all time and we do apologize that at this specific moment no one was there to assist you. we really hope to see you again whenever your travels brings you back to Secaucus Nj

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Aleks on 18 Sept 2019
Thank you so much for staying with us, we really appreciate the time you took to submit this survey. Looking forward to have you again.

8/10 Good

TANYAR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel-parking option not good
My trip was very nice convenient to NYC, and the car show that we attended right across the street from the hotel. on the down side everytime i left my room my keys seem not to work 3 times one night and 2 the next day, i was not happy!!! HOLIDAY INN CHARGES $25. TO PARK CLOSE AND FREE PARKING IS ATTACHED TO ANOTHER HOTEL AND THE WALK IS NOT GOOD. ALL THE OTHER HOTELS AROUND HAVE FREE PARKING!!
Stayed 1 night in Sep 2019
Response from Aleks on 15 Sept 2019
Hello and thank you for your honest feedback, we do appreciate your time. Please rest assured this issue will be shared with appropriate hotel team to insure all the guidelines are in place. Please let us know if there is anything else that we could do in order to make up for your inconvenience

4/10 Poor

Verified traveller

The bathroom was a complete joke I almost slipped s wry single time I showered
Stayed 2 nights in Sep 2019
Response from Aleks on 9 Sept 2019
Thank you so much for letting us know, we definitely are going to do all the steps needed to get this issues fixed, please let us know if there is anything we could do for you on your next visit. looking forward on seeing you again