Exterior

Reviews of DoubleTree by Hilton Hotel & Suites Jersey City

4 out of 5
DoubleTree by Hilton Hotel & Suites Jersey City
455 Washington Boulevard, Jersey City, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1002 reviews" "
Rating 8 - Good. 235 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Travelled with partner
Disliked: Staff & service
Pretty average location. I was double charged for my room. Which is pretty upsetting.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Victor,Thank you for your feedback. We're sorry to hear that there may have been an issue with the billing of your reservation. We understand your frustration and are committed to correcting any issue that may need to be rectified. Our Finance Team is available to discuss any billing issues, so feel free to reach out to us with any lingering concerns you have at any time. It was a pleasure hosting you, and we look forward to hearing from you.Sincerely,Austin Pruett,General Manager

8/10 Good

Neal

Travelled with family, Travelled with family and small children
A good place to stay with a family and access to NYC.
Stayed 3 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Neal,Thank you! We are honored you chose DoubleTree by Hilton Hotel & Suites Jersey City for your family's visit to NYC, and we are delighted you enjoyed your stay. Your kind review will be shared with the team, and we hope to have the pleasure of welcoming you back again someday.Sincerely,Austin Pruett,General Manager

10/10 Excellent

li

Liked: Cleanliness, staff & service, property conditions & facilities
Room very good
Stayed 1 night in Mar 2024
Response from DoubleTree Jersey City on 1 Apr 2024
Hello Li,Thank you for your 5-star review! I'm glad that you enjoy your spacious room. We look forward to you staying with us again in the future.

6/10 Okay

kevin, san mateo

Travelled with group
Liked: Cleanliness
Location is great! Staff is friendly. Only negative point is that the TV’s in the room did not work the first two days of our stay.
Stayed 4 nights in Mar 2024
Response from Austin Pruett, General Manager on 1 Apr 2024
Hello Kevin, Thank you for your review and I'm glad to hear that you loved our excellent location! I'd like to apologize for the TV channel outage during the first two days of your stay. We worked with our provider to have the service restored as swiftly as possible and I'm sorry that your stay was impacted. All channels have since been restored. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

LAURA, Smyrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is Awesome!
Stayed 2 nights in Mar 2024
Response from Austin Pruett, General Manager on 18 Mar 2024
Dear Laura,Our amazing staff works hard to ensure all our guests have everything they need and will be glad you appreciated their efforts. If your travels bring you back to the area, please come see us again at DoubleTree by Hilton Hotel & Suites Jersey City!

10/10 Excellent

Jensen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from DoubleTree Jersey City on 19 Mar 2024
Your five-star review means a lot to us. We look forward to hosting you again!

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful
Stayed 1 night in Mar 2024
Response from Sincerely, Austin Pruett, General Manager on 14 Mar 2024
Dear Joseph,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service
Perfect location and good price and the warm cookie was fantastic. That being said TV signal was sketchy and wasn’t able to watch tv second night
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Brenda,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for sharing your kind review. While we are sorry there was a concern with the TV reception, we are happy you had a wonderful stay overall. We look forward to welcoming you back and will have another warm cookie awaiting your arrival.Sincerely,Austin Pruett,General Manager

10/10 Excellent

florinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DoubleTree Jersey City on 14 Mar 2024
Florinda,Thank you for your 5-star rating, it means the world to us! We look forward to hosting you again the next time you are in Jersey City.

8/10 Good

Sunil

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Like the location of the property. Bed was not at all comfortable.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Sunil,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for sharing your feedback. While we are happy our location was convenient for your needs, we are sorry the bed didn't quite meet your expectations. We are always working to improve and look forward to welcoming you back and impressing you further.Sincerely,Austin Pruett,General Manager

8/10 Good

ashraf, baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DoubleTree Jersey City on 26 Feb 2024
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please shar

10/10 Excellent

Francis, Hockessin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and no extra charge for in and out. Nice sized suite and excellent breakfast buffet. We'll be back.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Francis,It sounds like there was much to enjoy about the DoubleTree by Hilton Hotel & Suites Jersey City experience! From our seamless parking to our spacious suites and delectable breakfast buffet, we love to impress, and we're honored to have earned five stars. We can't wait to welcome you back!Sincerely,Austin Pruett,General Manager

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!!!
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Joseph,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.Sincerely,Austin Pruett,General Manager

10/10 Excellent

Delmy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll definitely go back
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Delmy,Thank you! There's no greater compliment than knowing a guest was so impressed with their stay that they would join us again. We appreciate you choosing DoubleTree by Hilton Hotel & Suites Jersey City and hope to welcome you back again soon.Sincerely,Austin Pruett,General Manager

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your perfect 10! We appreciate your positive feedback. We look forward to hosting you again!

6/10 Okay

???, Rockville

Stayed 1 night in Jan 2024
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for sharing your feedback. If there’s anything specific you’d like us to improve, please let us know.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Stayed 2 nights in Jan 2024
Response from DoubleTree Jersey City on 26 Feb 2024
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please share.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your perfect 10 out of 10 rating! We appreciate your positive feedback. If there’s anything else we can do to enhance your experience, feel free to let us know. We look forward to hosting you again!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please share.

2/10 Terrible

Shangmeng

Disliked: Staff & service
my phone was lost in the room,
Stayed 1 night in Dec 2023
Response from NicoleH on 8 Jan 2024
I'm sorry you did not enjoy your stay with us. Concerning, your phone, did you reach out to our housekeeping team?

10/10 Excellent

Ali

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms with nice gym and Staff.
Stayed 3 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Ali,Thank you so much for the perfect rating. We are thrilled to see that you enjoyed our spacious rooms and amazing staff. Come back and visit us again anytime at DoubleTree by Hilton Hotel & Suites Jersey City.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Christine,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we hope you return soon.

10/10 Excellent

Angelica

Stayed 3 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for the 5 out of 5 review. We’re thrilled you had a fantastic experience!

10/10 Excellent

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Your five-star rating means the world to us. We can’t wait to host you again!

10/10 Excellent

Yanqun

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs are helpful
Stayed 2 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your 5-star rating! We’re thrilled to hear that our staff was helpful during your stay. We look forward to welcoming you back!

10/10 Excellent

Alida

Stayed 3 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for choosing our hotel and for the 5 out of 5 review. We’re thrilled you had a fantastic experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Decent hotel. Not sure I’d pick again. Great things to say are its walking distance to the PATH station and a nice shopping mall.Lobby was nicely decorated and welcoming for the holidays. Disappointments were, the hotel states it offers breakfast,which was closed on a Saturday.Thankfully a McDonalds is close by. Some of the front desk staff are not friendly. The biggest aggravation we had was, 11am is checkout,at 10:33am the cleaning staff opened up our door. We were 5min from heading out but when you travel with children getting the clan organized,fed and packed up sometimes takes the full time.
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for sharing your detailed feedback about your recent stay at our hotel. We appreciate your honesty, and we apologize for any inconvenience you encountered. We’ll address these issues to improve. We hope to serve you better next time.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We love this hotel. Easy access to PATH station and NYC in a quiet and safe area. Front desk staff is kind and very helpful. Rooms are comfortable, clean and have been quiet during our stays (we have been here 3 times).
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your wonderful review! We’re thrilled to hear that you love our hotel. It’s fantastic that you appreciate our convenient location near the PATH station and NYC, as well as the peaceful and safe surroundings. Our friendly front desk staff will be delighted to know they made a positive impression. We’re glad you found the rooms comfortable, clean, and quiet during your stays. We look forward to welcoming you back for your fourth visit!

8/10 Good

Anderson

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
We’re glad you enjoyed your stay! If there was anything else we could have done to make your next visit even better, please share. We look forward to welcoming you back.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your perfect 5-star rating! We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Heather

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
The front desk staff were friendly. The room itself was spacious and had everything it said. The room was not very clean, though. Pull out couch had sheets from previous guest still on it. We called the front desk and were on hold forever so gave up. We went downstairs for clean linens and they gave us just a flat sheet. There were fingerprints and greasy smudges on every single surface, including the chairs. It seemed like a young kid was there before us and that was confirmed when a clothing sticker size 3t got stuck to my foot. Didnt seem like the floor was vacuumed very well. It worked for the night but i wouldnt highly recommend it.
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for sharing your experience. We’re glad our friendly front desk staff and spacious room met your expectations. However, we apologize for the cleanliness issues you encountered. Your feedback is valuable, and we’ll take steps to improve our cleaning services. We hope to have the opportunity to welcome you again in the future.

8/10 Good

Pamela

Stayed 3 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
We’re glad you enjoyed your stay! If there was anything else we could have done to make your next visit even better, please share. We look forward to welcoming you back.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, beatifull area!!
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your 5-star rating! We’re thrilled to hear that you found our hotel great and the area beautiful. We hope to welcome you back soon!

10/10 Excellent

Dawit

Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your perfect 5-star rating! We appreciate your feedback and hope to welcome you back soon.

4/10 Poor

DANIEL

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 21 Dec 2023
Hello Daniel, I am sorry that you did not enjoy your stay. May I ask what we could have done better?

10/10 Excellent

CLAUDIA, smyrna

Stayed 2 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Your five-star rating means a lot to us and are glad that you enjoyed your stay. We can’t wait to host you again!

10/10 Excellent

Sandra L.

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Your five-star rating means the world to us. We can’t wait to host you again!

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for sharing your experience. We’re thrilled you enjoyed your stay!

2/10 Terrible

Denis

Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
We’re sorry to hear that your experience fell short of expectations. Please feel free to reach out to our team so we can address your concerns

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for sharing your experience. We’re thrilled you enjoyed your stay!

6/10 Okay

Seong Yong

Liked: Cleanliness, staff & service
Too much
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your stay. We appreciate your review and if there’s anything specific you’d like us to improve, please let us know.

10/10 Excellent

Getsemani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for the glowing review. We’re thrilled you had a great experience. We look forward to welcoming you back the next time you are in Jersey City!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd Stay A++
Trip and stay were great. Enjoyed my stay here and will be back again in a few months.
Stayed 3 nights in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for being a loyal guest! Your continued support warms our hearts. We’re thrilled that you consistently enjoy your stays with us. Looking forward to welcoming you back soon!

10/10 Excellent

Andrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for the glowing review. We’re thrilled you had a great experience. We look forward to welcoming you back the next time you are in Jersey City!

10/10 Excellent

suffern

Liked: Cleanliness, staff & service, property conditions & facilities
5 starts
Stayed 1 night in Dec 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Your five-star rating means the world to us. We can’t wait to host you again the next time you are in Jersey City!

10/10 Excellent

Jose Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023

10/10 Excellent

AnnMichelle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Nov 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for sharing your experience. We’re thrilled you enjoyed your stay!

6/10 Okay

Yi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room is spacious, but there was a roach in the bathroom!!!!!
Stayed 2 nights in Nov 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for sharing your experience. We’re glad our friendly front desk staff and spacious room met your expectations. However, we apologize for the cleanliness issues you encountered. Your feedback is valuable, and we’ll take steps to improve our cleaning services. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel were great. Room was clean and very nice. Convenient parking. Will stay again when in the area.
Stayed 1 night in Nov 2023
Response from DoubleTree Jersey City on 26 Feb 2024
Thank you for your 5-star rating! We’re thrilled to hear that our front desk staff were great and that you found the room clean and very nice. Our convenient parking is an added bonus. We look forward to welcoming you back when you’re in the area!

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, the staff is amazing, services awesome breakfast is delicious and night bar very nice !
Stayed 4 nights in Nov 2023