Ratings based on 853 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Phoenix, AZ

Close to Manhattan. Great location.

Posted 25-Aug-2015
Pros: Location, staff, room and complimentary shuttle.
Cons: Just keep doing it the same!
Location: Took ferry to Manhattan (World Trade area). Very close to Liberty State Park, Statue of Liberty and Ellis Island.
Excellent location in Jersey City. Light rail directly behind hotel as well as one subway stop from World Trade in lower Manhattan. Hotel has a complimentary shuttle in Jersey City. Staff excellent as well as the room, comfort and mattress. Would definitely stay here again while visiting the area.
4 out of 5
by A verified traveller from Canada

Nice Clean Hotel

Posted 16-Aug-2015
Pros: Clean, spacious rooms.
Cons: Customer service. See above.
Location: Seemed to be a good location, but like I said, I was there less than 20 hours.
Nice Hotel, but staff was not helpful. When I booked, I indicated that we would be flying in for a wedding and would like to get into our room a little early as we would have just gotten off a long flight and would have to be at a wedding for 6:00. I received no response to this request. On the form for booking, don't put a spot for comments if no one is going to look at the comments and respond. When we arrived at noon, our room was not ready. The confirmation that I had indicated that check in would be at 3:00, but was hoping to not to have to wait until 3:00. The hotel staff said they would call me when it was ready. At 3:00 I still had not received at call. We headed back to the hotel, and they told me that they happened to have a room ready even though check in was not really until 4:00 (this was not the same information that was on my confirmation). I understand that check in is not officially until later, but an attempt to accommodate would have been good. Typically you have to be out of a room by 10:00, so there must have been some room available or close to ready. We had to leave early the next morning, so we had the room for much less than 24 hours. Not great value for $260 US.
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok, clean room, but bed a little uncomfortable.

Posted 11-Aug-2015
Pros: Clean room.
Cons: Better pillows.
Location: Great proximity to NYC. Jersey City has many restaurants and a quick ride to Liberty Science Center and Liberty State zap ark.
Staff very friendly and professional. It was just a one night stay, but the breakfast room was very nice and so was the lobby.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Exactly what I expected

Posted 11-Aug-2015
Pros: Location
Cons: Bigger beds. We got stuck with a two full-bed room. They seemed tiny, so we pushed them together.
Location: Near Newport PATH station, good food within 10-15 minute walk.
The hotel staff were polite and luke warm. The room smelled like a hotel and had some stains on the wall, but the laundry seemed fresh and the toiletries provided were decent. It was just what I expected from a middle rate chain hotel. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from miami

Close to city

Posted 07-Aug-2015
Customer service was amazing . Parking across the street .
4 out of 5
Recommended
for Everyone
by A verified traveller from 日本

マンハッタン観光に最適

Posted 26-Jul-2015
Pros: ロケーション
Cons: 特になし。快適でした。
Location: パストレインに乗り、HobokenのArthers'というステーキ屋でディナーを食べました。マンハッタンの半額で同等のステーキが食べられます。
マンハッタンのホテルが高かったので、このホテルを選択。パストレインでマンハッタンへのアクセスも良く、モールも近くにあり、非常に便利なホテル。部屋もきれいで、心配していた南京虫の被害もありませんでした。
5 out of 5
Recommended
for Everyone
by A verified traveller from Syracuse NY

Great hotel close to NYC

Posted 13-Jul-2015
A nice hotel with friendly staff Close to the Holland Tunnel. Nice breakfast!
5 out of 5
Recommended
for Everyone
by A verified traveller from D

Awesome

Posted 12-Jul-2015
I thought it was a very nice clean hotel I loved my room and the view if Manhattan we ate at the restuarant in hotel was very good . Staff very helpful and nice
5 out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati, Ohio

Nice hotel, friendly staff, very clean

Posted 07-Jul-2015
Hotel staff is very friendly, being in the customer service business i would hire this staff to work for me. Very professional. Hotel is close to PATH, within walking distance but hotel will provide shuttle. Did not have great view of city in our room but there are rooms available if thats what you want. I for one didnt need the view... i can walk across the street for that. Room was very clean, not even the normal hotel grunge. Free cookies, and ice cold water. Resturant was very overpriced but so is any hotel resturant. Will stay here next time, was very pleased.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nashville Area, TN

Great Staff and Location

Posted 07-Jul-2015
We stayed at the Double Tree for a quick visit to NYC. We arrived early sp our room wasn't ready yet, but they held our bags for us while we went into the city. The front staff was GREAT! We were given very helpful directions and I would not hesitate to recommend this location to my closest friends and family.