Ratings based on 626 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 19-Dec-2016
My credit card was charged multiple times for some reason. The bank alerted it as potential fraud and cancelled my card.
5out of 5
Recommended
for Everyone
by A verified traveller

Great option for NYC.

Posted 15-Nov-2016
Pros: Location was perfect. Amenaties were just what we needed for a few nights stay
Great location. Just outside NYC, 5 minute walk to the PATH that puts you right at WTC. Very convenient to your the city
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great stay

Posted 25-Oct-2016
Pros: The location is perfect for visiting manhattan. Just a short ride on the Path. Room was clean and updated (not at all like the picture on here). Staff was friendly and helpful. Checked us in very early due to early fight. Area is nice, clean and felt very safe even at night.
Cons: I liked everything about it. I had no issues what so ever.
Location: Everything to do!
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Oct-2016
Tres ordinaire stationnement de 25$ par jour Aucun service au chambre pour la durée du sejour.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Oct-2016 on Hotels
5out of 5
by A verified traveller

Home away from Home

Posted 06-Oct-2016 on Hotels
We stayed her for several nights because we were visiting NYC with our son. Hotels in Jersey City were much less expensive. From calling the hotel before we made reservations(to ask about transportation) to checkout, everyone was very friendly. Hotel was clean, smelled clean, and very comfortable. Front desk clerks were very helpful when asked about the area and transportation. Never once did we walk past an employee without their greeting us with a smile. Having the free washer & dryer is a plus! I would definitely recommend to others and would stay here again.
5out of 5
Recommended
for Everyone
by A verified traveller from Washington, D.C.

Great hotel for a visit to NYC

Posted 27-Sep-2016
Pros: Fantastic location. Great hotel staff. Very clean and comfortable.
Cons: It was still expensive - but cheaper than NYC. You can't stay in this area without knowing you are going to pay through the nose for a nice hotel!
Location: Statue of Liberty from Liberty State Park. Jersey City looked fantastic but didn't do much in the city.
I was trying to find a hotel in NYC but prices were even high for what you would expect in NYC. So I found this place in Jersey City and decided to drive (because the train was ridiculously overpriced). And now I won't do it any other way! This hotel was a great alternative! It was a suite with a kitchen in it. Reasonable parking charges, VERY pleasant staff and a reasonably priced little store with all the essentials you would need. They let me keep my car in the lot after we checked out to go do our thing with the Statue of Liberty. Super nice! I will come to this hotel first on my next visit to NYC. The ferry and PATH trains are about a 10 minute walk away and the views from Jersey City are fantastic. Like I said, I was a bit disappointed I wasn't able to stay in NYC but now I would do it no other way.
3out of 5
by A verified traveller

Convenient & clean hotel. Well worth the money.

Posted 22-Sep-2016 on Hotels
Worked for our needs
3out of 5
by A verified traveller from Saguenay

Worst cutomer service

Posted 03-Sep-2016 on Hotels
We had a great stay but the nightmare started after. We were double charged for the room and the parking. I could find out for the parking at the checkout. They made a refund that I received two weeks after. Finally, we were charged an extra night. I've noticed it on my statement. Our reservation was made by the Hotel.com website. I've tried (struggled) to get our money back by talking to Hotel.com and Candelwood but the service is more than awful. Be careful. It was my second time double charged with this website. To get the money back is not an easy task.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Aug-2016 on Hotels