Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Jersey City

2.5 out of 5
Sonesta Simply Suites Jersey City
21 Second Street, Jersey City, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1002 reviews" "
Rating 8 - Good. 278 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Samir

One of the receptionists was pretty bad. She wouldn’t even look up to acknowledge a guest or say hello. Others were better. The prices of the items from the pantry were ridiculous- I paid close to $9 for a half gallon of milk (not organic). The restroom for guests on the 1st floor was terrible - no paper towel to wipe your hands and something else was missing too. This was at about 10:30 am. There isn’t much by way of bars or restaurants late in the evening (9:30 pm or later). Despite all of that I would stay here again as the rooms were pretty decent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great please to stay, easy travel to NYC
Stayed 2 nights in Apr 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay at the Sonesta Simply Suites. It was very clean, comfortable and convenient to both the riverwalk and Path to the City.
Stayed 1 night in Apr 2024

10/10 Excellent

Alda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stage
Stayed 1 night in Apr 2024
Response from Sonesta Simply Suites Jersey City on 20 Apr 2024
Hello! It is great to see you had a great stay with us. We are pleased it was a nice place for your Jersey City visit. We hope you enjoyed our newly renovated property and got to explore all Jersey City has to offer. We hope to welcome you back soon!

6/10 Okay

Lynette A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sonesta Simply Suites Jersey City on 20 Apr 2024
Greetings! Thank you for reviewing your recent stay with us. Your feedback is valuable to us as it allows us to determine areas in which we are exceeding as well have opportunity. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

8/10 Good

Luda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like noise coming from the Light Rail and from the room Air Conditioner. Otherwise it is clean and convenient, staff is friendly.
Stayed 1 night in Apr 2024
Response from Sonesta Simply Suites Jersey City on 19 Apr 2024
Hello! Thank you for taking the time to review your recent stay. We are pleased to hear that our hotel was clean, convenient and our team was friendly! We will be sure to share your feedback with the appropriate hotel team members to continue improving our property and services.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfortable rooms.
Stayed 2 nights in Apr 2024
Response from Sonesta Simply Suites Jersey City on 10 Apr 2024
Greetings! Thank you the perfect 5/5 rating. We greatly appreciate your feedback and wonderful comments. We are thrilled you had a great stay. We look forward to welcoming you back!

2/10 Terrible

Lauren

My room overlooked the light rail which went by every 10 minutes with a bell. Horrible!
Stayed 1 night in Apr 2024
Response from Sonesta Simply Suites Jersey City on 10 Apr 2024
Hello! Thank you for taking the time to share your feedback. Your comments are important to us, as they provide us an opportunity to better serve you. We deeply regret that we were not able to meet your expectations regarding your low satisfaction during you recent stay. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future. If we have the opportunity to host you again, please contact hotel management to discuss options to ensure a comfortable and quite stay based on room location availability. We strive to make it right!

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed how close it was to waterfront and to ferry. It was very comfortable, clean and spacious for us.
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 3 Apr 2024
Greetings! Thank you so much for the wonderful review and ratings. We are pleased to hear that you had a great stay. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back!

10/10 Excellent

Otello

Liked: Cleanliness, amenities, property conditions & facilities
I do recommend this property to everyone travelling to NYC. Very clean and excellent location
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 1 Apr 2024
Greetings! Thank you for the wonderful review and rating. We are thrilled that our property was an excellent location for your visit and exceeded your expectations! We hope you enjoyed our newly renovated property, suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice accommodations - noisy with the train right outside but otherwise good
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 12 Apr 2024
Thank you for your review. We are thrilled you had a great stay. We will be sure to share your feedback with the appropriate hotel team members to continue improving our property and services. We look forward to welcoming you back!

6/10 Okay

Alejandra

Business traveller
Liked: Amenities, property conditions & facilities
No
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 29 Mar 2024
Greetings! Thank you for taking the time to review your recent stay with us. We appreciate your feedback as it allows us to continue perfecting our guest experience. We look forward to welcoming you back!

10/10 Excellent

Samuel, Middleburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 23 Mar 2024
Greetings! Thank you for the great feedback and ratings! We appreciate you choosing our hotel for your recent visit to Jersey City. We hope to welcome you back soon!

10/10 Excellent

Dominique

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 22 Mar 2024
Hello! Thank for the perfect 5/5 rating! We appreciate you taking the time to provide awesome feedback from your recent stay. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Bartlomiej

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 6 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 22 Mar 2024
Hi! Thank you for your recent feedback and perfect rating! We are truly appreciative of the wonderful review and thank you for choosing Sonesta Jersey City! We look forward to welcoming you back!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 22 Mar 2024
Greetings! Thank you for taking the time to review your recent stay. We are thrilled that your recent experience was perfect! We hope your enjoyed the beautiful Jersey city views and our newly renovated hotel. We look forward to welcoming you back soon!

10/10 Excellent

Jason, Jamaica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean facility that’s close to transportation to chill in Jersey and go to manhattan!
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 17 Mar 2024
Hello! Thank you for your wonderful feedback. We are thrilled you enjoyed our property and location. We hope you had a great visit to Jersey City. See you soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 17 Mar 2024
Thank you for your recent review. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Luke

Liked: Cleanliness
friendly front desk check in
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on 17 Mar 2024
Greetings! Thank you for the wonderful 5/5 review! We are thrilled that you had an enjoyable stay and that our team was friendly upon check in. We will be sure to share your feedback with the team. Thank you for staying with us!

10/10 Excellent

Peter

Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 1 Apr 2024
Greetings! Thank you for the wonderful 5/5 rating and review. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back. Thank you for choosing Sonesta Jersey City!

8/10 Good

Tymiah

Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 1 Apr 2024
Hello! Thank you for taking the time to review your recent stay. We hope you enjoyed the beautiful Jersey City views and our newly renovated suites and amenities. We look forward to welcoming you back. Thank you staying with us!

6/10 Okay

Marie

Stayed 4 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 25 Mar 2024
Greetings! Thank you for reviewing your recent stay. We hope you enjoyed our newly renovated suites and amenities. We appreciate your feedback and will be sure to utilize your feedback to continue perfecting our guests' experience. Thank you for staying!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 4 Mar 2024
Greetings! Thank you for taking the time to review your recent stay with us. We are thrilled your stay was a 5/5! We hope you enjoyed our newly renovated suites and amenities and had the opportunity to take in the beautiful Jersey City sights. We look forward to welcoming you back. Thank you for choosing Sonesta Simply Suites Jersey City!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly set up for exactly what I needed - a long-term stay in a convenient place for transportation links, food, etc. (e,g, laundry facilities really surprised me). Staff were very helpful and courteous. Unfortunately the property is right at the sharpest corner in the light-rail system, and the noise on that side is pretty bad.
Stayed 13 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 26 Feb 2024
Greetings! Thank you for taking the time to review your recent stay. We are thrilled that your stay was a 5/5! We hope you enjoyed our newly renovated suites and amenities. We will be sure to share your feedback with the appropriate hotel team members. We look forward to welcoming you back!

6/10 Okay

Vera

Travelled with family
Liked: Amenities
We had problems with the shower/tub drain and a/c
Stayed 2 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 25 Feb 2024
Greetings! Thank you for taking the time to review your recent stay. We hope you enjoyed our newly renovated suites and amenities. We are sorry to hear that you experienced some maintenance issues during your stay. We will certainly share your feedback with the appropriate hotel team members to ensure these were isolated issues corrected moving forward. Your feedback is used as a training tool to ensure we continue to perfect out guests' experience. We hope to welcome you back!

8/10 Good

Ricardo

Liked: Staff & service, property conditions & facilities
The room was good and it looked clean but it didn’t smell fresh. The bed sheets didn’t smell fresh as well. Maybe humidity. Since I stayed only for two nights I didn’t complain about it.
Stayed 2 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 23 Feb 2024
Greetings! Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed our newly renovated suites! Based on your feedback, it appears there were areas for improvement. We apologize for any inconvenience and will be sure to share your feedback with the appropriate hotel team members. We look forward to welcoming you back soon!

4/10 Poor

Steven

Check in was a nightmare.
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on 23 Feb 2024
Hello! Thank you for taking the time to review your recent stay. We are deeply sorry to hear that your check experience was not satisfactory. We would like to discuss your recent experience further to ensure we regain your trust. Please feel free to contact the property directly and ask to speak with the Manager on duty. We look forward to connecting.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, modern and the price was good.
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on 20 Feb 2024
Greetings! Thank you for your recent review. We are thrilled that your stay was a 5/5! We are pleased to hear that you enjoyed our clean and newly renovated modern suites at a great value! It is always great to share wonderful feedback such as yours with our team. Thank you for choosing Sonesta Simply Suites Jersey City. We look forward to welcoming you back soon!

10/10 Excellent

Santino

Stayed 6 nights in Feb 2024
Response from Team Jersey City on 15 Feb 2024
Thank you for your great review.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sonesta Simply Suites Jersey City on 7 Feb 2024
Hello! Thank you for a perfect 5/5 rating! It is always great to share positive feedback and ratings with the team. We are thrilled that you enjoyed our newly renovated suites and property. We look forward to welcoming you back soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to use and cost effective for a biz traveler.
Easy to get to with everything a traveler needs.
Stayed 1 night in Jan 2024
Response from Sonesta Simply Suites Jersey City on 28 Jan 2024
Greetings! Thank you for your 10/10 perfect rating! It is always great to share positive feedback such as yours with the team. We are thrilled that you enjoyed your stay with us. Thank you for choosing Sonesta Simply Suites Jersey City!

4/10 Poor

Panpan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good as price
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on 28 Jan 2024
Thank you for taking the time to provide feedback from your recent stay with us. Based on your feedback, we noticed we did not exceed your expectations. We hope we have the opportunity to host you again and provide an exceptional experience. If you would like to discuss your stay further, please feel free to contact the hotel directly. We hope to welcome you back!

8/10 Good

Churchill

Travelled with family
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on 19 Jan 2024
Greetings! Thank you for choosing Simply Suites Jersey City during your recent visit to our area. We appreciate your feedback as it helps us continue to improve and perfect our guest experience. We look forward to welcoming you back soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay and only a 9 min walk to the PATH train to get into NYC
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on 19 Jan 2024
Hello! Thank you for the perfect 5/5 review! We are thrilled to hear that you had a really nice stay and that our hotel was centrally located for needs. We will be sure to share your wonderful comments with the team. Thank you for choosing Sonesta Simply Suites Jersey City!

10/10 Excellent

Arindam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance from the NJ Exchange Place and Path station. So if you plan to travel to NYC using public transport, this is a good place to just park your car and then come back and sleep in for the night. Parking costs $25 per night plus tax, so be mindful. The staff are nice and friendly. Overall good experience if not great.
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on 19 Jan 2024
Greetings! Thank you for the 5/5 rating! We greatly appreciate your feedback and wonderful comments. It is always great to share such great feedback with the team. We hope to welcome you back soon. Thank you for staying with us during your recent visit to Jersey City!

8/10 Good

Cristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Spacious, clean room. Comfortable. Would stay here again.
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on 19 Jan 2024
Hello! Thank you for your recent review and feedback. It is great to hear that our newly renovated suites were spacious, comfortable and clean! We will be sure to share your feedback with the team. We look forward to welcoming you back!

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on 19 Jan 2024
Greetings! Thank you for taking the time to review your recent stay. Your feedback is important to us as it helps us continue to improve and perfect our guest experience. We hope we have the opportunity to host you again soon. Thank you for staying with us!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location , espectacular service Super professional, easy check in Only thing I didn’t like, service women came a know my door before check out time .
Stayed 3 nights in Dec 2023
Response from Sonesta Simply Suites Jersey City on 7 Feb 2024
Greetings! Thank you for the perfect 5/5 rating! We are thrilled that our service was professional and friendly! We will be sure to share your feedback and comments with the appropriate hotel team members. Thank you for staying with us. We look forward to welcoming you back!

4/10 Poor

Scott

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the remodel in september that ruined this hotel for me: I have been staying at this hotel for many years, most notably, during hurricane sandy for 3-4 weeks in 2012... living abroad in london, i come back to the area, once or twice per year, and always want to stay here, so convenient, great staff... did not feel like a hotel, felt like a temporary home over the years... one of my favorite features was that i could work from my room, and then take 'coffee breaks', involving me walking down to the elevator, riding to the ground floor, passing the reception and saying 'hello', and then filling up my coffee, headed back to my room the kitchen is gone, the fresh coffee is gone, the colors of the remodel make the hotel look and feel like an office building the beds are comfortable, the rooms are the same shape, there is that nice 'smell' everywhere inside... but DUDE! i see the general manager has taken the space of the 'general pantry', where i used to fill up on coffee i would imagine in a property that size, the general manager could have taken a plush office somewhere else in the building i sensed it as soon as i walked in, a pathetic attempt at 'converting' the pantry to items stapled to the wall in the entrance... i will finish, putting it this way: the rooms haven't changed (except for different fixtures and art), i recognize the friendly staff over the years, still working there... so physically, the room is the same.. it no longer feels like a temporary home 8(
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on 19 Jan 2024
Greetings! Thank you for taking the time to provide feedback from your recent stay with us. As a loyal guest to our property, we are greatly sorry that our recent remodel and layout fell short of your expectations and did not fulfill the level of comfort you once felt. We are always looking for ways to continue improving and perfecting our guest experience, therefore we greatly value your feedback. We would like to discuss your stay further if you would allow us the opportunity. Please feel free to contact the hotel directly to connect with hotel management. We are committed to doing our best to keep our guests satisfied and coming back to visit us for years to come! Thank you again for your valued feedback and time.

8/10 Good

Sugandha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sonesta Simply Suites Jersey City on 21 Dec 2023
Thank you for taking the time to review your recent stay! We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Motohiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, quiet, staffs are friendly, lots of food options around.
Stayed 18 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on 21 Dec 2023
Greetings! We are thrilled your stay with us was great! We will be sure to share your wonderful feedback with the team. We hope to welcome you back soon!

10/10 Excellent

Gitte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of Manhattan minutes from hotel
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on 21 Dec 2023
Hello! We are pleased to hear that you were able to take in the breathtaking NYC views right from our hotel. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back!

4/10 Poor

Zhijuan

Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites Jersey City on 29 Nov 2023
Hello! Thank you for staying with us. We will share your review with the appropriate team members. We hope we have the opportunity to welcome you back soon!

10/10 Excellent

Vera

Stayed 3 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on 22 Nov 2023
Hi! Thank you for a 10/10 rating! We greatly appreciate you taking the time to review our hotel. We will be sure to share the perfect rating with the team. We hope to host you again soon!

6/10 Okay

CHRISTOPHER

Business traveller
Liked: Room comfort
Dumb TV's
Older TV's, not smart. No Nexflex. No housekeeping service on my two night stay.
Stayed 2 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on 22 Nov 2023
Hello! Thank you for taking the time to review your recent stay with us. We are sorry to hear that your recent stay did not meet your or our expectations. We will share your feedback with the appropriate hotel team members. We hope we get the opportunity to host you again soon!

10/10 Excellent

Antoniya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would book again. It wasn't my first choice of hotel but everything nearby was sold out and I was very pleasantly surprised by the hotel.
Stayed 2 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on 22 Nov 2023
Greetings! Thank you for reviewing your recent stay. We are thrilled that you were pleasantly surprised by our hotel and accommodations. We hope you enjoyed our newly renovated suites and amenities. We hope to be your Jersey City hotel when you visit our area again. We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on 13 Nov 2023
Hello! Thank you for providing us with a 10/10 rating! We appreciate your feedback. We will be sure to share your wonderful review with the team. Thank you for staying with us!

8/10 Good

Brian

Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites Jersey City on 16 Nov 2023
Greetings! Thank you for taking the time to review your recent stay. We are pleased to hear that you enjoyed your stay. We hope we have the opportunity to welcome you back soon!

8/10 Good

Duane

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is great. Only issue was the 7 day cleaning policy which I stil had to follow up on after 7 days had passed. The carpet seemed pretty worn so did the AC unit. My colleague had to request a room change because his carpet was very musty and the room had a bad odor.
Stayed 5 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on 13 Nov 2023
Greetings! Thank you for your feedback regarding your recent stay with us. Your comments are important to us, as they provide us an opportunity to better serve you. We will be sure to share your comments and concerns with the appropriate hotel team members. We value your feedback. We hope to host you again soon!