Superior Suite, Ensuite (Master Suite)
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Reviews of Sunset Hill House

4 out of 5
Sunset Hill House
231 Sunset Hill Road, Sugar Hill, NH

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 914 reviews" "
Rating 8 - Good. 248 out of 914 reviews" "
Rating 6 - Okay. 90 out of 914 reviews" "
Rating 4 - Poor. 30 out of 914 reviews" "
Rating 2 - Terrible. 16 out of 914 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 1 night in Apr 2024
Response from Judy on 13 Apr 2024
We are happy you enjoyed your stay

10/10 Excellent

Sinara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic, clean, great service!
Stayed 2 nights in Apr 2024
Response from Judy on 13 Apr 2024
Glad you enjoyed your stay

8/10 Good

Denise, Woonsocket

Liked: Cleanliness, staff & service, property conditions & facilities
I decided to stay here to observe the eclipse. The staff for check in was very pleasant. the bartender, who also served as a waitress was also also very excellent and friendly. I briefly met the cook who was also very friendly. the property has two separate buildings, the larger one which has the office in the restaurant, and a smaller building next-door. The rooms are very clean and have a lot of beautiful old character. Overall, this place was very pleasant to stay at the only downfall was it was very easy to hear your neighbors in the other rooms but everyone was respectful and was quiet at night.
Stayed 2 nights in Apr 2024
Response from Judy on 10 Apr 2024
Thank you for your feedback.Glad you enjoyed your stay

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Judy on 13 Apr 2024
Thank you

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Charming, cozy and pet friendly. Our stay of choice in Franconia.
Stayed 2 nights in Mar 2024
Response from Judy on 3 Apr 2024
Glad you enjoyed your stay,

8/10 Good

Rebecca, Winterport

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, history to the area, comfortable room. We would love to stay here again.
Stayed 1 night in Feb 2024
Response from Judy on 1 Apr 2024
Glad you enjoyed your stay and yes come and visit us again!

10/10 Excellent

Leita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very old beautiful building so be prepared for quirky things. But this is what is lovely about this old inn. The views are spectacular, and the lounge a bar area are fun. We had a lovely stay.
Stayed 2 nights in Feb 2024
Response from Judy on 26 Feb 2024
Thank you for your input and yes we love our quirkiness and pleased that you enjoyed your stay.Hope to see you again

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely one night stay. Will most likely stay here next year for our short NH trip instead of looking around. It was such a sweet place and had all the charm.
Stayed 1 night in Feb 2024
Response from Judy on 24 Feb 2024
So glad you enjoyed your stay & hope to see you again!

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, lovely friendly staff.
Stayed 2 nights in Feb 2024
Response from Judy on 24 Feb 2024
Glad you enjoyed your stay with us.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on 30 Jan 2024
Glad you enjoyed your stay

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Judy on 20 Dec 2023
Glad you enjoyed your stay...Hope to see you in 2024

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small town friendliness and a quaint, beautiful Inn. We will be back.
Stayed 1 night in Dec 2023
Response from Judy on 5 Dec 2023
Glad you enjoyed your stay.

6/10 Okay

Matthew, Buzzards Bay

Travelled with family
Liked: Staff & service
Disliked: Amenities
The décor doesn't match the character of the building. Property appears a bit rundown, and neglected. I believe it says there is breakfast available. Danish and coffee was what was available. Bathroom in my room was very small.
Stayed 2 nights in Nov 2023
Response from Judy on 28 Nov 2023
Sorry you did not enjoy your stay. Our property is far from neglected nor run down. It is however a historic Inn that dates back to the 1800 which was updated in 2019 to bring a modern feel while keeping the history throughout. We no longer serve breakfast but provide complimentary coffee and pastries each morning.The Inn provides private bathrooms for all the room whilst some may be small.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Judy on 10 Nov 2023
So glad you enjoyed your stay! Hope to see you again.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Sep 2023
Response from Judy on 2 Nov 2023
Thank you, hope to see you again

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Inn but disappointing
We arrived at our Inn looking forward to enjoying the restaurant and bar and not having to leave on a rainy night. Unfortunately both the bar and restaurant were not open and our “upgrade” to compensate for the closure meant we got to carry our luggage up another flight of stairs to the top floor! The room and the Inn were very nice and clean, however, if there are no amenities such as a bar or restaurant, it is not conveniently located for other options.
Stayed 1 night in Oct 2023
Response from Judy on 2 Nov 2023
We do try reach out to all our guest when the restaurant is not open as well as offering a free upgrade.All local restaurant are with a 15 minute ride as well, and we have a list available at the front desk as well as a local delivery service.

6/10 Okay

Maisha

Stayed 1 night in Oct 2023
Response from Judy on 2 Nov 2023
We appreciate feedback as well

8/10 Good

mary

Stayed 2 nights in Oct 2023
Response from Judy on 26 Nov 2023
thank you for staying with us.

10/10 Excellent

Rujuta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk. Property is clean and has a charm to it. Good views all around
Stayed 1 night in Oct 2023
Response from Judy on 23 Oct 2023
Glad you enjoyed your stay.

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Judy on 23 Oct 2023
Thank you for your input.

6/10 Okay

Leigh

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Amazing view....horrible beds.
Views in mid-October are amazing! This is a very traditional inn so if you are expecting an ice machine or fridge in your room you should look elsewhere.Staff was very friendly and the spaces clean, but the beds/pillows were not comfortable....at all.
Stayed 1 night in Oct 2023
Response from Judy on 21 Oct 2023
Thank you for your feedback!

6/10 Okay

Michael, Silver Spring

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival, no one was available to check us in, so the bartender actually found the key and let us in. Then we went to dinner and the waitress informed us she could not serve us because she was anticipating that she would have too many tables due to later reservations. So we ordered take out and ate it at one of the tables. While we had our dinner, there were only two other tables with customers. Then we went back to our room and the tv didn’t work. Not a good experience but the room we had was very large and comfortable.
Stayed 1 night in Oct 2023
Response from Judy on 20 Oct 2023
Thank you for your feedback. We take pride that all of our staff members are trained to do multi jobs. The fall is the busiest time and reservations are required for dining. However, we were happy to hear you did to take out & that your TV was quickly fixed.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
This property is more of a bed and pastry (staff makes homemade to offer with the coffee) rather than a hotel. Very unique and charming. Room was spacious and kept the character of its history. The bed was firm - we were worried it would be uncomfortable - but two nights proved no problem and we slept very well. The room had an air conditioner/dehumidifier that switched on routinely and was quite loud (although we got used to it). Staff was great and gave a history of the building and area. Multiple dining areas but limited times where food is offered. No fridge, microwave, or ice machine in rooms but one available in common area and buckets of ice available on request.
Stayed 2 nights in Oct 2023
Response from Judy on 21 Oct 2023
Glad you enjoyed your stay and that you for feedback.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was magical in the fall. An old but clean inn on the most peaceful lot with a beautiful view of the mountains. I felt very safe here. The staff was friendly as well. I wish we could’ve stayed a couple more nights.
Stayed 1 night in Oct 2023
Response from Judy on 20 Oct 2023
Glad you had a magical stay. Hope to see you again!

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Gorgeous property and beautiful views. Loved our room- it was a big suite and perfect for a family of four.
Stayed 1 night in Oct 2023
Response from Judy on 16 Oct 2023
Glad you enjoyed your stay.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely two night stay at this historical property. Comfy bed, great water pressure, morning views of the mountains out the window. Would stay again.
Stayed 2 nights in Oct 2023
Response from Judy on 16 Oct 2023
Glad you enjoyed your stay...we hope to see you again

8/10 Good

Rosalinda

Stayed 1 night in Oct 2023
Response from Judy on 20 Oct 2023
Thank you for staying with us & hope to see you again.

10/10 Excellent

suzanne

Stayed 1 night in Sep 2023
Response from Judy on 2 Nov 2023
Thank you

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay - nice room at the rear of the property with stunning views of Cannon Mountain and beyond. Staff very helpful and attentive. Property is a charming old historic building which is well maintained. Great dinner and bar area with good selection of food and beer - restaurant is not open every day but there are ample eateries in Sugar Hill and Littleton. Complimentary coffee and tea is available all day as are small bakery bites at breakfast. This is a great location for exploring the White Mountains.
Stayed 3 nights in Oct 2023
Response from Judy on 12 Oct 2023
Thank you for staying with us. We hope to see you again when your in the area.

6/10 Okay

Martin

Travelled with partner
Property has two buildings, we were put in an older annex called Hill House. Exterior, especially entry way, needs cleaning up and painting. Dining room experience was not good. Made reservations for 6:00 PM, appettizers arrived but very subpar & had to send back, and we were not served meal by 7:30 PM so we left. Hostess was apologetic and professional, but appears to be due to lack of staffing. Hostess sent over a to-go meal to our room later so we at least had something to eat.
Stayed 2 nights in Oct 2023
Response from Judy on 12 Oct 2023
Thank you for your comments. We are sorry you did not have a nice dinning experience but very glad that our hostess brought you a meal.

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Judy on 9 Oct 2023
Glad you enjoyed your stay

6/10 Okay

Neha

Stayed 1 night in Oct 2023
Response from Judy on 2 Nov 2023
We appreciate feedback as well

8/10 Good

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Judy on 2 Nov 2023
Thank you

8/10 Good

Emilie, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late, so it’s hard to review, however the area is stunningly beautiful and this old building is quite charming! Comfortable room, lovely area to relax in for a quick breakfast.
Stayed 1 night in Sep 2023
Response from Judy on 2 Oct 2023
GLAD YOU ENJOYED YOUR STAY

2/10 Terrible

Debora

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When I set out to visit Sunset Hill House, I didn’t expect the experience I had. From reading previous reviews and the property’s answer to those reviews, I know that this will only serve as that - a review - and that no action will be taken towards making up for a bad experience, except a few paragraphs will probably be written in response in order to justify their take on things. To save you some time and effort: Yes, the view is beautiful. And yes, the mountains are breathtaking. Yes, the Inn looks wonderful on the outside. But how long will you be able to hide behind that? You are a business, and you are charging people quite a bit for the view they can get just from walking outside. I dare say the rustic, old-school experience of being handed an actual key as opposed to a keycard gives you a very welcoming, warm feeling when you arrive. But after going up two sets of stairs that are stained and dirty and look like they haven’t been cleaned in years doesn’t feel very welcoming. The room was clean! And that’s the least a great hotel should offer. But this is NOT a great hotel. I thought it was, but it is not. I had no hot water in my room. The bathroom was small, and that’s okay, but the shower was weak and again, did not get hot (not even warm until 10 minutes later). I understand you are a historic site, but there are steps you can take to bring your hotel up to par that won’t mess with the integrity of the building.
Response from Judy on 22 Sept 2023
Seems that this guest is making the rounds on review sites. As I have responded before, Thank you for your feedback. We never want our guest to be unhappy, but To wait and put such a ridiculous collection of complaints up after you spent 2 days with us, not once bringing anything to our attention. We would never force a guest to stay and would have been more than happy to accommodate you and checked you out and completely refunded you since you were not happy from the moment you arrived right down to an issue with our keys.In closing I hope that readers will see that this is just an unhappy person with life and not a justifiable review.

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was very nice. I was provided with a $20 voucher which I could not use because the dining room was unavailable due to a special event. Since the location of the inn was remote, I would have appreciated a note from the inn to let me know so that I could have stopped along the way to eat. Check-in was difficult as the staff was preparing for the special event.
Stayed 1 night in Sep 2023
Response from Judy on 17 Sept 2023
We do apologize for the mis-communication regarding the restaurant. We hope that your were able to enjoy most of your stay.

8/10 Good

Carl, Shelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had third floor room. No elevator to get heavy piece of luggage to and from our room. Room was nice but for me, being 6'5" tall, the area for the commode was too small. As it was in small place next to a jacuzzi we didn't use. Few dead flies in bathroom each day especially in the jacuzzi near the window (an easy fix). These things a minor compared to the beautiful setting and the lodge itself. Pleasant staff and beautiful dining facilities. Yes, I would go back.
Stayed 2 nights in Sep 2023
Response from Judy on 17 Sept 2023
We are glad you were able to enjoy your stay all-be-it a few minor issues.

6/10 Okay

Glenn

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
VERY old house (was placed in Hill House, next to main house), paint job desperately needed. All doors had problems. Room itself had old mattress. Clean room though, no issues there. Can’t complain about the locale or scenery, beautiful area. This particular house just needs work.
Stayed 1 night in Aug 2023
Response from Judy on 14 Aug 2023
Thank you for your input & yes this is a Historical Inn built in 1880 that has been updated in recent years as well, but we did kept the original doors and beautiful woodwork in this building and yes sometimes the doors can be tricky. We agree that the exterior is in need of painting and we are just waiting for a dry spell to be able to do so.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wine and Dinner
After traveling all day we truly enjoyed a glass of wine and a nice dinner without leaving the property. The room was nice and fit out needs. Just remember this is an old inn and there are no elevators.
Stayed 1 night in Aug 2023
Response from Judy on 14 Aug 2023
Glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Lisa

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Judy on 10 Aug 2023
Glad you enjoyed your stay.

6/10 Okay

Cheryl

Travelled with family
What is nice about this property is that it is a quaint and beautiful view hotel. Unfortunately, the occupants in our building upstairs, You could hear everything and smell are Marijuana smoking. We were there for 3 days, and they only came in the room to tidy up 1 day..
Stayed 3 nights in Aug 2023
Response from Judy on 10 Aug 2023
We are pleased that you found the beauty of this area albeit the few issues you experienced.

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Beautiful area. Place itself is a bit dated. Bathroom in room so small that it was difficult to move or brush your teeth without bumping the walls
Stayed 1 night in Jul 2023
Response from Judy on 17 Jul 2023
As with many historical Inns, each room is unique in its features and was updated many years ago to accommodate all 28 rooms to have private bathrooms, albeit some may be smaller than others. Our Inn itself and rooms were renovated in 2019 as well as our dining room area being done this year with beautiful new floors and keeping with the historical look of this lovely Inn.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay at this property. The views are stunning. My floor was quiet. The pillows comfy, the room clean. Morning coffee delicious. I'll be back.
Stayed 1 night in May 2023
Response from Judy on 17 Jul 2023
We are so happy you enjoyed your stay. Hope to see you soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitable
Super friendly staff and very helpful, especially Chrissy. Enjoyed our meal at the restaurant ( and the server, Allison).
Stayed 2 nights in Jul 2023
Response from Judy on 10 Jul 2023
We are happy you enjoyed your stay...Hope to see you again.

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Judy on 25 Jun 2023
Thank you for staying with us, we hope to see you again.

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Judy on 25 Jun 2023
Thank you for staying with us, we hope to see you again.

6/10 Okay

Kristin

Liked: Cleanliness
Disliked: Staff & service
Unfortunate
We were working on our property until late. Needed to eat. Got back and dinner was from 5pm-8pm. We did get back at 7:45 however they closed the kitchen. It wouldn’t have been an issue but on a Sunday everything is closed up in town. Nothing was available anywhere.
Stayed 1 night in Jun 2023
Response from Judy on 20 Jun 2023
We are sorry you were not able to dine at the restaurant. Sunday and Monday's are our normal days to be closed, however we were hosting a group of artist that evening until 7:30. We do have local dining option at the Front Desk and there were many options for dining in Littleton and Bethlehem.Again sorry that you missed the hours that we were open.

10/10 Excellent

H Rutherford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at front desk; so very accommodating.
Stayed 1 night in Jun 2023
Response from Judy on 18 Jun 2023
We are happy you enjoyed your stay. Hope to see yo again.

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jung Family Stay
Beautiful location up in the mountains. Very charming hotel and rooms. It wasn't in the season yet to use the pool though.
Stayed 1 night in May 2023
Response from Judy on 12 Jun 2023
We are pleased you enjoyed your stay and hope to see you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
This place has stunning views of the mountains. It is an old building but has been lovingly updated. Everyone was super friendly. Dinner was tasty if not a bit expensive for the cut of steak I got. Everything very clean and the bed was comfortable. Would stay again!
Stayed 1 night in Jun 2023
Response from Judy on 3 Jun 2023
Thank you for your feedback and we are glad you enjoyed your stay.