Ratings based on 571 Verified Reviews

3.7 out of 5
80% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Good location, but the room was way too hot :(

Posted 15-Jan-2017
The room had no ventilation or option to cool down, it was too cold outside and they would not let us open the window which would have helped. It was hard to sleep because of how hot and stuffy it was. Hot tubs were nice but DIRTY with a thick foam bubbling, made our skin so itchy and one of us had a rash from it, yuck! Price was nice, so we're staff, but I won't stay there again.
Comment from Hotel Management
17-Jan-2017 by VHugie, Hotel Management
Thank you for your feedback. We are sorry that your stay was not perfect. The Hot Tubs are a popular feature of our hotel and get a lot of use however our maintenance staff ensures that the water cleanliness and quality meets health standards on a daily basis.
2out of 5
by A verified traveller

A disappointing hotel in a great city!

Posted 11-Jan-2017
The only positive thing about this "hotel" is the cleanness! Our room was cold and the staff were not much of help and we couldn't get internet connection in our room and again the staff didn't help with our problem with wifi! Only one of the Jacuzzi tubs worked and the water was not clean at all!
Comment from Hotel Management
11-Jan-2017 by VHugie, Hotel Management
Thank you for your feedback. We will work to address your concerns to improve for the future.
5out of 5
Recommended
for Everyone
by A verified traveller from Grande Prairie

Good hotel, clean, great staff and service

Posted 10-Jan-2017
Pros: clean, nice
Cons: parking
Location: shops and food places everywhere- great location
Good experience, lovely service and friendly staff. Would definitely stay again.
Comment from Hotel Management
10-Jan-2017 by VHugie, Hotel Management
Thank you for sharing your thoughts. We are pleased that you enjoyed your stay and hope to see you again soon.
4out of 5
Recommended
for Couples
by A verified traveller from montréal

downtown location

Posted 04-Jan-2017
Pros: well situated for downtown and ski resort
Cons: hot tub hours could be lengthened an hour, shouting drunks from the hotel bar on smoke break could be euthanized.
Location: town centre, good access to fitness centre, shopping, restaurants.
Great staff, recent renovations to room improved stay considerably over last time.
Comment from Hotel Management
08-Jan-2017 by VHugie, Hotel Management
Thank you for your feedback. Happy New Year!
5out of 5
Recommended
for Couples
by A verified traveller

とてもよい

Posted 03-Jan-2017
Pros:  朝食が充実していておいしかった
Cons: 朝食レストランが狭かった
Location:  とてもよい場所にあり、よかった。
  繁華街にと近く、部屋や水回りも清潔でした。 ホットタブがあり、モダンな感じで、 よかった。アメニティもかわいく木の葉の形のソープはよいお土産になりました。
Comment from Hotel Management
08-Jan-2017 by VHugie, Hotel Management
Thank you for your comments! We appreciate hearing from you and hope you enjoyed your stay.
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel great location

Posted 01-Jan-2017
Cons: More parking
The only more parkingthing wrong was they had very little parking. More parking garage would be great.
Comment from Hotel Management
08-Jan-2017 by VHugie, Hotel Management
Thank you for your feedback! Happy New Year!
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel.

Posted 24-Dec-2016
The hotel is good. It has a nice look and is clean. Nice hottubs on a roof top patio. However, the bar underneath the rooms is loud and can be heard quite clearly on the low 100 group of rooms. That's why it is 4 stars. I can sleep through most things. Or the score would have been lower from this room on that particular night at least. Otherwise I'm sure it would be a better stay.
Comment from Hotel Management
10-Jan-2017 by VHugie, Hotel Management
Thank you for sharing your comments. We are glad to hear that you enjoyed our outdoor, rooftop hot tubs and hope you will visit us again soon.
4out of 5
Recommended
for Everyone
by A verified traveller from St-Jean, QC

Nice hotel close to everything you need in Jasper

Posted 13-Dec-2016
Pros: The Hotel is well located. Not new, but we are in Jasper, not in downtown Montreal
Cons: Fix the heating issue for beginning and serve breakfast
Location: We visited Maligne road, Athabasca Falls, Sunwapta Falls and Icefields Parkway and others locations. Nature has its best. One of the best in the world
I gave a 4 for Hotel Facilities, Condition because they do not serve breakfast. I gave a 3 for room Cleanliness because there was a layer of dust on the lamps in the bathroom and one of my pillowcases was stained (easy to fix). I gave a 3 for room Comfort, because even at -25 C° outside the room temperature was at 26 C° all the time. My thermostat was set a 0 C°, no heat came from the heat unit in the room, but there was a general heating problem in the building which caused the temperature of the rooms to be very high. We had to keep the windows open all the time to maintain a comfortable temperature inside the room. At -25C° outside we did not have to open the window wide open to reduce the inside temperature. We also hear the sound of a heat unit from another room starting every 10 minutes. during the day it was not that bad, but during the night, when every think is calm, the noise was disturbing. I gave a 5 for the Hotel staff, because the little lady with brown long hair at the desk try to do everything to make our stay pleasant with a big smile despite the known problems. I can not say the same about the blonde who seemed to be the manager. She may have to many responsibilities.
Comment from Hotel Management
17-Dec-2016 by VHugie, Hotel Management
Thank you for your feedback. We appreciate knowing where we can improve.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2016
this hotel is perfect for people looking to have fun while in jasper.
Comment from Hotel Management
11-Dec-2016 by VHugie, Hotel Management
Thank you for your feedback!
4out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

Great hotel, great location near everything!

Posted 28-Nov-2016
Pros: Location, staff and room.
Great experience they upgraded our room to honeymoon suite for our anniversary! Renovations were being to too Pub and restaurant but this is understandable. Friendly staff and very clean!
Comment from Hotel Management
01-Dec-2016 by VHugie, Hotel Management
Thank you for your understanding with respect to our renovations. We hope you will be back to check out the changes.