Ratings based on 588 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Great atmosphere. Good feel. Part of the Jasper experience.
Comment from Hotel Management
21-Feb-2017 by VHugie, Hotel Management
Thank you for your feedback! We hope you will be back again soon!
5out of 5
Recommended
for Everyone
by A verified traveller from Houston

Location, Location, Location

Posted 16-Feb-2017
Pros: Location, clean, convenient, staff excellent.
Location: Location wonderful and central to all downtown facilities.
Location was perfect. Right across the street from the train station and central to all the downtown shops and places to eat. Beautiful view from hotel.
Comment from Hotel Management
17-Feb-2017 by VHugie, Hotel Management
Thank you for your feedback! We are so pleased to hear that you enjoyed the downtown location and hope you will be back again.
4out of 5
Recommended
for Everyone
by A verified traveller

Great hotel great location

Posted 12-Feb-2017
Hotel and amenities were fantastic. Finding parking was the only negative aspect we had experienced.
Comment from Hotel Management
15-Feb-2017 by VHugie, Hotel Management
Thank you for your feedback. We hope our staff were helpful in providing you with parking options and locations.
3out of 5
by A verified traveller

WiFi terrible, hotel parking not always available

Posted 08-Feb-2017
Good room but WiFi poor and breakfast was not available even though we'd been told it was
Comment from Hotel Management
08-Feb-2017 by VHugie, Hotel Management
Thank you for your feedback. We are sorry for the miscommunication about which restaurant would be open during your stay and hope that you chose to visit Smitty's for breakfast.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Feb-2017
Stayed here with my girlfriend . Everything was great , there is a fancy Italian restaurant attached to the building aswell as a little pub. Which was very nice . It is walking distance from almost anything in downtown Jasper . The only thing we didn't like was the small amount of parking, good luck getting a spot.
Comment from Hotel Management
06-Feb-2017 by VHugie, Hotel Management
Thank you for your feedback. We are sorry that you were unaware of the limited on-site parking prior to your stay and hope that our staff were able to assist you in finding alternate, free, public parking close by.
5out of 5
Recommended
for Everyone
by A verified traveller

Downtown Jasper hotel.

Posted 31-Jan-2017
Very clean and comfortable room. This is a great downtown location in Jasper and great access to all Jasper activities.
Comment from Hotel Management
02-Feb-2017 by VHugie, Hotel Management
Thank you for your feedback! We will congratulate our Housekeeping team on a job well done and are pleased to hear you enjoyed our convenient location.
3out of 5
Recommended
for Everyone
by A verified traveller

Good location, but the room was way too hot :(

Posted 15-Jan-2017
The room had no ventilation or option to cool down, it was too cold outside and they would not let us open the window which would have helped. It was hard to sleep because of how hot and stuffy it was. Hot tubs were nice but DIRTY with a thick foam bubbling, made our skin so itchy and one of us had a rash from it, yuck! Price was nice, so we're staff, but I won't stay there again.
Comment from Hotel Management
17-Jan-2017 by VHugie, Hotel Management
Thank you for your feedback. We are sorry that your stay was not perfect. The Hot Tubs are a popular feature of our hotel and get a lot of use however our maintenance staff ensures that the water cleanliness and quality meets health standards on a daily basis.
2out of 5
by A verified traveller

A disappointing hotel in a great city!

Posted 11-Jan-2017
The only positive thing about this "hotel" is the cleanness! Our room was cold and the staff were not much of help and we couldn't get internet connection in our room and again the staff didn't help with our problem with wifi! Only one of the Jacuzzi tubs worked and the water was not clean at all!
Comment from Hotel Management
11-Jan-2017 by VHugie, Hotel Management
Thank you for your feedback. We will work to address your concerns to improve for the future.
5out of 5
Recommended
for Everyone
by A verified traveller from Grande Prairie

Good hotel, clean, great staff and service

Posted 10-Jan-2017
Pros: clean, nice
Cons: parking
Location: shops and food places everywhere- great location
Good experience, lovely service and friendly staff. Would definitely stay again.
Comment from Hotel Management
10-Jan-2017 by VHugie, Hotel Management
Thank you for sharing your thoughts. We are pleased that you enjoyed your stay and hope to see you again soon.
4out of 5
Recommended
for Couples
by A verified traveller from montréal

downtown location

Posted 04-Jan-2017
Pros: well situated for downtown and ski resort
Cons: hot tub hours could be lengthened an hour, shouting drunks from the hotel bar on smoke break could be euthanized.
Location: town centre, good access to fitness centre, shopping, restaurants.
Great staff, recent renovations to room improved stay considerably over last time.
Comment from Hotel Management
08-Jan-2017 by VHugie, Hotel Management
Thank you for your feedback. Happy New Year!