Ratings based on 502 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Indiana

Great hotel

Posted 20-Aug-2016
Parking lot was full when we got there had to park on the street. We didn't stay long but enjoyed the rooftop hot tub with a moonlight view of the mountains.
Comment from Hotel Management
22-Aug-2016 by VHugie, Hotel Management
Thank you for your comments and photos. We are pleased that you were able to enjoy the outdoor rooftop hot tubs!
5out of 5
by A verified traveller from San francisco

Nice hotel

Posted 17-Aug-2016
We loved this place after the long drive to Jasper. Pros : Good hotel , staff , centrally located but nice stores , views etc . Cons : limited parking , but you can park on the street after 5 pm till morning 9 am. Other : Restaurant inside the hotel isn't good at all.
Comment from Hotel Management
18-Aug-2016 by VHugie, Hotel Management
Thank you for sharing your feedback. We are pleased that you enjoyed our staff, location and hotel. We are sorry that you did not enjoy Cassios Restaurant and hope that you provided feedback directly to their owners so that they can improve for the future.
3out of 5
by A verified traveller from Bruxelles

Chambres spacieuses mais ameublement mauvais gout

Posted 15-Aug-2016
Expérience efficace face à gare et central, bâtiment vieillot et chambres mal amenagees
Comment from Hotel Management
15-Aug-2016 by VHugie, Hotel Management
Thank you for your feedback. We hope you enjoyed your visit to Jasper.
4out of 5
by A verified traveller from Glasgow

Nice hotel in central location

Posted 14-Aug-2016
Pros: Location
Cons: Noisy at night near nightclub
Location: Great wee property and would recommend
Comfortable rooms in the centre of town. Rooms nice, ice machine, hot tubs. Try breakfast at smiths lovely! Dinner at Earls recommended. Parking limited.
Comment from Hotel Management
15-Aug-2016 by VHugie, Hotel Management
Thank you for sharing your comments. We are pleased to hear that you enjoyed some of the restaurants and that you found our hotel comfortable and conveniently located. We hope you will be back to visit Jasper again.
2out of 5
by A verified traveller

Not the best experience

Posted 10-Aug-2016
Parking lot didn't accommodate all hotel guests, and when the town is busy you have to park far away. Room was very small for the high price, and the grout in the bathroom was grimey.
Comment from Hotel Management
10-Aug-2016 by VHugie, Hotel Management
Thank you for your feedback. We will have housekeeping check all the bathrooms in the hotel to rectify your concerns.
4out of 5
by A verified traveller from Wollongong

Nice hotel close to town centre

Posted 21-Jul-2016
Pros: Location, staff, cleanliness
Cons: Parking - was full when we arrived, though street parking was available near enough
Location: Perfect location - right in the town centre
Great location, staff were great, rooms were OK. Great view from rooftop hot tub
Comment from Hotel Management
by VHugie, Hotel Management
Thank you for your feedback! We are pleased to hear that you enjoyed our Hot Tubs and will commend the staff on their performance.
3out of 5
by A verified traveller from england

Great location

Posted 15-Jul-2016
Pros: Location and the pub
Cons: Rooms could do with a refurb and info regarding parking
Location: Very good for all sites in the area don't miss Maligne Canyon
Good location in centre of Jasper. Quite noisy as opposite railway station, trains run through out the night. Hotel car park very small lucky if you get a space. Good pub the Whistle stop and breakfast restaurant. This is very convenient for all trips in the area.
Comment from Hotel Management
19-Jul-2016 by VHugie, Hotel Management
Thank you for your feedback. We are happy to hear that you enjoyed both the Whistle Stop Pub and Cassios as well as our convenient downtown location but we are sorry that you did not enjoy our recent updates to the rooms and hotel. If you could provide more specific feedback as to what parking information would make it easier for guests we will be happy to work to improve for the future.
4out of 5
by A verified traveller

Zentrale Lage, kann nachts etwas laut werden.

Posted 05-Jul-2016
Pros: Der Hot Tub auf der Dachterrasse mit Aussicht auf die Berge.
Wir sind im Urlaub und wollen nicht unsere Zeit mit langen Texten schreiben verbringen.
Comment from Hotel Management
06-Jul-2016 by VHugie, Hotel Management
Thank you for leaving your feedback. We are happy that you enjoyed the rooftop hot tubs and the surrounding mountain views. We hope that you had a wonderful vacation!
3out of 5
by A verified traveller from Gatineau, Québec

Pas de stationnement

Posted 04-Jul-2016
On indique que le stationnement est inclus, mais il n!y a pas de stationnement à part les rues à proximité. L'air climatisé est bruyant. La chambre est correcte mais trop chère.
Comment from Hotel Management
04-Jul-2016 by VHugie, Hotel Management
We are very sorry that you did not feel that street parking was adequate for your needs. We hope that you enjoyed Jasper and the remainder of your trip.
4out of 5
by A verified traveller from t

Great hotel

Posted 28-Jun-2016
Was upgraded to s suite. Lots of space and very comfortable.kids had a great time on water slide
Comment from Hotel Management
30-Jun-2016 by VHugie, Hotel Management
Thank you for your feedback but ... we don't have water slides at this hotel.