Ratings based on 636 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 31-May-2017
Only thing if I had to say anything negative would be the parking. Staff excellent. Need to add toothpaste behind counter!!!
Comment from Hotel Management
02-Jun-2017 by VHugie, Hotel Management
Thank you for staying with us! We appreciate your feedback! We're glad to hear that our staff was helpful for you and we will take note of your toothpaste request. Hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 28-May-2017
Close to shops. Clean. Friendly staff. Nice hitel. Good bed
Comment from Hotel Management
30-May-2017 by VHugie, Hotel Management
Thank you for sharing your comments. We are so pleased to hear that you found our downtown location convenient and that you enjoyed your visit to Jasper! We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Burlington, ON

Location, location location!

Posted 24-May-2017
Cons: The hot tub jets don't work all that well.
Location: Several great day trips near by such as Maligne Canyon. There are lots of shops which feature native art as well as jewelry, clothing and decor items.
We liked the downtown location with a wonderful selection of restaurants within walking distance. Nice park across the road. Ample free parking a very short walk from the hotel.
Comment from Hotel Management
24-May-2017 by VHugie, Hotel Management
Thank you for your feedback! We are so pleased to hear that you found our downtown location convenient and that you enjoyed your visit to Jasper. We will worked on fixing the issue that you experience with the hot tubs.We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 21-May-2017
Hotel is close to centre and to good restaurants. They have free parking with an easy exit to the street They need to fix their hot tubs. The steam room is good. The staff are very helpful.7
Comment from Hotel Management
23-May-2017 by VHugie, Hotel Management
Thank you for sharing your comments. We are so pleased to hear that you found our downtown location convenient and that you enjoyed your visit to Jasper! We will worked on fixing the issue that you experience with the hot tubs.We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Olds, AB

Good central location

Posted 15-May-2017
Pros: Hotel is downtown but rooms are very quiet if you close the window. Front desk staff were very friendly.
Cons: Parking is limited and spaces are tight if you have a big truck. There was a giant bird crap right in the middle of our window
Location: Shop, lots of bars, lots of restaraunts and coffee shops, go for hike, cliff jump at horseshoe lake.
Stayed here with my wife and 3 month son for a conference. My wife was able to easily walk for coffee, shopping, and find things to do. Rooms were very quiet.
Comment from Hotel Management
17-May-2017 by VHugie, Hotel Management
Thank you for your feedback! We're glad to hear that you enjoyed your stay and our staff were able to help make your visit comfortable. Horseshoe Lake must have been cold, you're a brave soul! We hope that our staff was able to help you locate parking during your stay and we hope to see you again!
3 out of 5
by A verified traveller from ontario, canada

Hotel in the heart of Jasper

Posted 05-May-2017
Pros: Convenient for walking the downtown core, close to some hiking trails
Cons: The young woman at check in was not friendly or helpful
The air conditioner in our room did not work, we called the front desk and Tiffany made arrrangements for us to be moved to another room. She was very professional unlike the experience at check in.
Comment from Hotel Management
05-May-2017 by VHugie, Hotel Management
Thank you for sharing your feedback. We are sorry that you experienced difficulties during your stay and are pleased that we were able to quickly rectify the situation by providing you with a complimentary upgrade when we were unable to fix the A/C immediately. We will address your concerns with the trainee that checked you in and provide her with some tips to improve her confidence and service delivery.
2 out of 5
by A verified traveller from calgary

A very Ok stay

Posted 02-May-2017
Our stay started pretty good with us asking them where to go for dinner and the girl in the front desk told us they had a really good restaurant in the hotel and they were open until 11pm. When we got there at 9:45 they were closed for the day. Went to the room again and there were no towels in the room, called reception and we had to go downstairs to get it. Did that and when my mom was using one of the towels, it was dirty. So not a good stay at all.
Comment from Hotel Management
05-May-2017 by VHugie, Hotel Management
Thank you for sharing your feedback. We are sorry that you were provided with incorrect information however many businesses around town are still transitioning from Low Season Hours to High Season hours and can sometimes be inconsistent. The restaurant at the hotel is separately owned and operated and is not under hotel management. With respect to the towel, we will be sure to speak with the housekeeping department about being diligent about catching and removing stained towels from circulation. We are confident that the towel you received was freshly washed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Centrally located amazing hotel

Posted 22-Apr-2017
We loved our stay at Whistler's Inn. We were able to easily walk anywhere we wanted to go as it is right in the middle of town. The hot tubs on the rooftop were amazing and clean. The rooms were nicely updated and cozy. We would 100% stay here again next time we visit Jasper!
Comment from Hotel Management
22-Apr-2017 by VHugie, Hotel Management
Thank you for sharing your feedback. We are so pleased to hear that you found our downtown location convenient and that you enjoyed your visit to Jasper! We will congratulate our Housekeeping team on a job well done and we look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Walkable to restaraunts & shopping.

Posted 22-Apr-2017
Spacious room. Great view of the mountains. Nice drive to marmot Basin.
Comment from Hotel Management
22-Apr-2017 by VHugie, Hotel Management
Thank you for sharing your feedback. We are so pleased to hear that you found our downtown location convenient and that you enjoyed your visit to Jasper! We look forward to seeing you again.
3 out of 5
Recommended
for Everyone
by A verified traveller from edmonton

Good luck finding parking but the location is nice

Posted 19-Apr-2017
I booked this hotel for three people on the edge of Easter weekend. I was charged for three people but found all the room amenities were for two ( two towels, two coffee cups, 1 bag of coffee). Check in was extremely long due to only one staff member and lots of people checking in (the hotel was sold out) when getting checked in our room wasn't ready but complimfntary drink tickets for the pub were provided so I am ok with that. The hotel only has 11 parking spaces which are almost always taken by cars that stay there. Parking is available on the street but only after 3 pm and till 11 am the next day. I still found parking was challenging in the evening. Overall the location is excellent and the rooms are ok but don't expect any bells or whistles cause this hotel doesn't have any. I would say it's a typical Jasper hotel.
Comment from Hotel Management
21-Apr-2017 by VHugie, Hotel Management
Thank you for your feedback. We hope that you notified our Front Desk so that they could assist you with finding parking around town since Jasper offers two free parking lots less than a block away. We will make sure we address the issue about check-ins, so that in the future it does not happen again. We are pleased to hear that you found our downtown location convenient and that you overall enjoyed your visit in Jasper.