Exterior

Reviews of Fairmont Jasper Park Lodge

4 out of 5
Fairmont Jasper Park Lodge
Old Lodge Road, Jasper, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1015 reviews" "
Rating 8 - Good. 210 out of 1015 reviews" "
Rating 6 - Okay. 101 out of 1015 reviews" "
Rating 4 - Poor. 81 out of 1015 reviews" "
Rating 2 - Terrible. 34 out of 1015 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always wonderful
Stayed 2 nights in Mar 2024

10/10 Excellent

Ewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an iconic Canadian Rockies destination! It does not disappoint.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really cool activities going on. Everyone was so nice and accommodating. Good experience
Stayed 1 night in Mar 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at this property several times and it’s always so lovely. We love Jasper! The lodge is beautiful - my only issue was the lounge on Saturday afternoon, we almost left as it took a super long time to get service. We also saw another couple get up and leave during this time as no one had served them and it seemed as though there was an abundance of wait staff just hanging around. We went back in the evening for a drink and sat at the bar and had great service at that time. Other than that, it was great as usual.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay! It was magical. The staff (especially Aasmeet and Bee at the front desk, and Katherine and Gina who served us at the bar and restaurant!) made us feel completely at ease. The outdoor pool and hot tub were also huge highlights! We will be back! Thank you!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and will definitely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

jufen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

8/10 Good

Charles

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JPL is composed of dozens of cabins and single story multiplexes arrayed about a gracious central lodge. As it was winter when we visited, it was all very quiet. In summer I imagine it bustles like a Pocono resort, although with real mountains at which to gaze. We paid extra to get a lakefront room that turned out to have a peekaboo lake view. Our friends paid somewhat less for a room at least half again larger. While the lodge was nice, dining was on the spendy side. One oddity was that no morning coffee was available in the lobby without descending to the basement coffee shop and waiting for a barista to brew drinks for staff members, including the executive chef. Recommend restaurants Syrah and especially Raven Bistro in Jasper for delicious dinners at reasonable prices.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place, it's one of our favourites. Our only complaint was the food menu was disappointingly small and the ribs we had were tough and dry and we sent them back. The wings and mac n cheese were amazing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
5⭐️
Stayed 1 night in Mar 2024

10/10 Excellent

Jillian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is more than a hotel stay, its an experience! We had a great stay. The activities were fantastic, there was always something to do. The staff were incredibly helpful and friendly. Room was clean, and spacious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ingrid

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely time. The property is showing its age a bit, but staff are professional and courteous.
Stayed 3 nights in Feb 2024

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, great service

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities
I really thought the food was just average… breaky buffet meh… restaurants just meh
Stayed 2 nights in Feb 2024

4/10 Poor

Markus, Calgary

Travelled with partner
Liked: Staff & service, amenities
We liked the grounds and the pool. Since we were traveling with two animals, we changed accommodation and found a larger accommodation better. The toilet wasn't clean, the house phone didn't work at all and the rooms also needed to be renovated. We were very disappointed with the food. After a very long wait we found a very long hair in our starters and the main course was very dry, not seasoned, everything didn't seem appetizing, the fish, meat and side dishes were simply warmed up in the microwave... so we left the restaurant without dessert, which was then brought to the accommodation. Our criticism was taken very seriously and attempts were made to accommodate us.
Stayed 2 nights in Feb 2024

8/10 Good

kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was amazing, we were totally looked after. I didnt like the price of the food in the great hall for the quality of it but other than that i have no complaints. The staff was amazing, amazing, amazing!
Stayed 2 nights in Feb 2024

10/10 Excellent

Carmen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find a parking space near my room
Stayed 2 nights in Feb 2024

4/10 Poor

Jack

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Dinner was terrible sweet potato fries were cold, plates were ice cold, chicken was room temperature and served on a bun with no garnich however the martini was perfect We will eat in town from now on
Stayed 2 nights in Feb 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site and facilities. Very friendly, helpful staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was surrounded by nature!!! Everyone was so nice and fun. Everything and everyone was marvelous. We got the chance to relax and have fun on our vacation. Thank you.
Stayed 7 nights in Feb 2024

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the check in texts. The ambience is fantastic and we wished we had stayed one more night to take advantage of skating and the planetarium. We got in after 9 pm on Saturday and there was nowhere to park. We even checked adjacent property lots and there was nothing. We ended up joining another truck parked along the perimeter of the lot which seemed a bit sketchy.
Stayed 2 nights in Feb 2024

8/10 Good

Jason, Parkland County

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
JPL is always a good time but it is over due for some renovations, the rooms are dated and showing wear and tear.
Stayed 2 nights in Feb 2024

4/10 Poor

Anita, Sherwood Park

Stayed 2 nights in Feb 2024

8/10 Good

Syma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely weekend at the Jasper Park Lodge! Food was good (Orso Trattoria was expensive and small portions)!! Close to Marmot Basin and nice outdoor hot tub!
Stayed 3 nights in Feb 2024

8/10 Good

Sarah Elizabeth

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The JPL is an amazing property, always a great time all the facilities are great. My only concern was the hit and miss of staff who are friendly. I don't need them to be over the top just be friendly. I found the bar and cafe in the basement really depended on who was working as I found some staff to be completely indifferent and some are actually rude. I"m good tipper and I was friendly but they met me with indifference and a fib that was best described as I as a irritant to them by being there.
Stayed 3 nights in Feb 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Room was a little chilly though without the space heater.
Stayed 2 nights in Feb 2024

10/10 Excellent

heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, love the skating rink and Christmas decor. The main hall restaurant for dinner was great! We come every year for the holidays and will continue to!
Stayed 3 nights in Dec 2023

10/10 Excellent

Josko, Whistler

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We will be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Shannara

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jan 2024

8/10 Good

Jamie

Stayed 2 nights in Jan 2024

10/10 Excellent

Anita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anne-Marie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Crystal

Stayed 3 nights in Jan 2024

10/10 Excellent

Prabhleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Judith

Travelled with partner
Disliked: Amenities
Beautiful location anytime of year Especially cold-30 but great fireplaces and bar Restaurant just so so Only main one open Needed extra heaters(were provided) for this time of year Staff very very pleasant Front desk a but slow to solve issues but overall great time
Stayed 2 nights in Jan 2024

10/10 Excellent

Fallon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024