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Reviews of James Bay Inn Hotel & Suites

3 out of 5
James Bay Inn Hotel & Suites
270 Government Street, Victoria, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1061 reviews" "
Rating 8 - Good. 266 out of 1061 reviews" "
Rating 6 - Okay. 31 out of 1061 reviews" "
Rating 4 - Poor. 17 out of 1061 reviews" "
Rating 2 - Terrible. 9 out of 1061 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at a clean and affordable hotel. One minor thing, there are no hair dryers in the rooms
Stayed 2 nights in Mar 2024
Response from rwhitney on 29 Mar 2024
Thank you Adam for being a loyal guest. Next stay, feel free to ask at the front desk for a hair dryer. They are kept at the front. Cheers

10/10 Excellent

vanja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely in love with James Bay Inn - is now our go-to hotel when visiting Victoria. The staff are kind and personable, the hotel is exceptionally clean, Jas convenient and free parking and wifi, and walking distance to all major attractions. This is truly a gem!
Stayed 1 night in Mar 2024
Response from rwhitney on 28 Mar 2024
Hi vanja! Thank you so much for sharing so much for us. We appreciate the feedback and can't wait to see you again. Cheers

10/10 Excellent

Robert, Fort St John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Stayed here several times.
Stayed 1 night in Mar 2024
Response from Rwhitney on 29 Mar 2024
Always a pleasure Robert to have you as our guest. Thank you for your kind words and continued support. Have a fantastic spring! Cheers

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great---near the Museum, the harbour, shopping, in a very historic part of Victoria. The hotel itself, its restaurant an oub are all warm throwbacks to an earlier era. The food in the pub and dining room is excellent. The staff are very accomodating.
Stayed 2 nights in Mar 2024
Response from rwhitney on 28 Mar 2024
Hi Mary! We are so pleased to hear that you enjoyed your stay as much as we enjoyed having you. Thank you for sharing your kind words. We hope to see you again. Cheers

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this charming heritage Inn. The staff take such pride in their work and make you feel like family. They remembered us from a previous visit… it was delightful. We will be back.
Stayed 1 night in Mar 2024
Response from rwhitney on 27 Mar 2024
Awe shucks Andrea, it is an absolute pleasure to have you as our guest. Thank you for sharing your kind words and we will see you next time. Cheers

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was clean, very convenient, and excellent staff support.
Stayed 2 nights in Mar 2024
Response from rwhitney on 25 Mar 2024
You were such an amazing guest Clare! Thank you so much for choosing to stay at the James Bay Inn. Enjoy the rest of your spring season. Cheers

8/10 Good

MARJORIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from rwhitney on 24 Mar 2024
Thank you Marjorie for the four stars! Have a fabulous spring season!,

10/10 Excellent

Xinjing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from rwhitney on 24 Mar 2024
Thank you Xinjing for being our guest. Have a wonderful spring season. Cheers

10/10 Excellent

Laura-Lee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Quaint hotel in the heart of James Bay. Historic building with character. No elevator, steep stairs Rooms are quirky and not totally level, but it adds to the charm Wonderful staff
Stayed 1 night in Mar 2024
Response from rwhitney on 22 Mar 2024
Amazing review Laura-Lee! Thank you so much for being our guest. The pleasure was all ours, please c9mw back and visit. Cheers

10/10 Excellent

heather anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character but modernized!
Stayed 2 nights in Mar 2024
Response from rwhitney on 22 Mar 2024
Thank you Heather! Have a terrific spring. Cheers

10/10 Excellent

Morris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vintage hotel, and the neighborhood it was in.
Stayed 5 nights in Mar 2024
Response from rwhitney on 21 Mar 2024
Thank you Morris for sharing your experience while being our guest. Have a wonderful spring

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very warm due to the classic design of the radiator
Stayed 1 night in Mar 2024
Response from rwhitney on 20 Mar 2024
Thank you Nathan for taking the time to share your experience. It was a pleasure having you stay with us and we hope you will visit us again. Cheers

10/10 Excellent

Lisa, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here and I always feel welcome and like I’m visiting friends. Highly recommend JBI. It’s quirky and interesting and full of charm.
Stayed 3 nights in Mar 2024
Response from rwhitney on 19 Mar 2024
Awe shucks Lisa, we love having you as our guest. You are family We can't wait to see you again. Cheers

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable few days, all staff very friendly 😊
Stayed 2 nights in Mar 2024
Response from rwhitney on 16 Mar 2024
Pleasure was all ours Stephen! Please come back again soon! Cheers

10/10 Excellent

Charmaine

Really fantastic front desk staff
Stayed 2 nights in Mar 2024
Response from rwhitney on 16 Mar 2024
Thank you so much Charmaine! Please come back again soon.Cheers

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A real gem, part of a vanishing breed of affordable, character-full accommodations at a reasonable price. And you simply can’t beat the location!
Stayed 3 nights in Mar 2024
Response from rwhitney on 13 Mar 2024
Wow! Thank you so much for sharing your kind words David! We loved having you as our guest and hope you will come back again. Cheers

10/10 Excellent

Renee

Business traveller
Staff were friendly. The room was extremely clean and the area was quiet. I got a great night sleep!
Stayed 1 night in Mar 2024
Response from rwhitney on 13 Mar 2024
Thank you Renee for being our guest and for sharing your experience. We hope to see you again soon. Cheers

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Clean, comfortable, convenient. Room is small-ish for 2 people and warm, but good bed and both pub and restaurant are good choices.
Stayed 1 night in Mar 2024
Response from rwhitney on 12 Mar 2024
Happy day to you Susan and thank you for being such an amazing guest. It was a pleasure having you as our guest and we hope to see you again soon. Cheers

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So unique and friendly
Stayed 1 night in Mar 2024
Response from rwhitney on 11 Mar 2024
Glad to hear that you enjoyed your stay Thomas! You are always welcome to come back and visit. Hope to see you again soon! Cheers

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Will come back in the near future.
Stayed 6 nights in Mar 2024
Response from rwhitney on 11 Mar 2024
See you next time, we can't wait!

10/10 Excellent

Lyn-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the old Victorian style place and it was done perfectly-super clean also. And they have a superb restaurant right there💖💖
Stayed 7 nights in Feb 2024
Response from rwhitney on 10 Mar 2024
We love this review so much. Thank you. It was a pleasure having you as our guest and we hope to see you again soon. Cheers

8/10 Good

George Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Liked location.
Stayed 3 nights in Mar 2024
Response from rwhitney on 10 Mar 2024
Thank you Denis for taking the time to rate us. Please come back again to visit us!

8/10 Good

blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast available
Stayed 2 nights in Mar 2024
Response from rwhitney on 10 Mar 2024
Hi Blake, thank you for taking the time to rate us. Breakfast starts at 7:30 am each and every day! Sorry that we couldn't accommodate you outside of the restaurant hours. Cheers

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quaint inn with lots of charm; balcony, sitting areas outside rooms, tiffany lights, and artwork. Easily walkable to nearby attractions and downtown Extra amenities: newspaper, coffee, lemon water and hot water on request. Central heating throughout, room was very warm.
Stayed 2 nights in Mar 2024
Response from rwhitney on 7 Mar 2024
Hi Angela! Thank you very much for taking the time to share your experience. It was a pleasure having you as our guest and we hope to see you again soon.

8/10 Good

Marilyn

Liked: Staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from rwhitney on 7 Mar 2024
Thank you Marilyn. We would love it if you came back to visit. Cheers

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The James Bay Inn has much Victorian charm and is within walking distance to downtown Victoria, James Bay shopping district and Beacon Hill Park. The room was spacious and comfortable. Parking was difficult on the weekend due to pub patrons and I had to park on the street one night. The breakfast menu could be more affordable (coffee $4.50).
Stayed 3 nights in Mar 2024
Response from rwhitney on 7 Mar 2024
Thank you Stephen for taking the time to share your experience. We appreciate your kind words and hope to see you again. On a side note, average price for dine in coffee in Victoria is 5 and that is not refillable. Our 4.50 coffee is bottomless. Thanks again. Cheers

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking is a little tight for my pickup truck. Also the stairs are a challenge with mobility issues
Stayed 2 nights in Mar 2024
Response from rwhitney on 6 Mar 2024
Thank you James for the feedback. Next stay if you have parking concerns feel free to reach out to our friendly front desk team. Have a fabulous spring! Cheers

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location and a great room !
Stayed 2 nights in Mar 2024
Response from rwhitney on 11 Mar 2024
Awe shucks James, thank you for sharing this kind review. We hope to have you visit us again. Cheers

8/10 Good

Kerry, Cobble Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the hotel to be very quaint with the couches in the common areas outside the rooms. One minor issue, rooms not too sound proof.
Stayed 3 nights in Feb 2024
Response from rwhitney on 1 Mar 2024
Thank you Kerry for the feedback about your stay at the James Bay Inn. It was a pleasure having you as our guest and we hope to see you again soon. Cheers

8/10 Good

Deanne

Liked: Staff & service, amenities, property conditions & facilities
I like the uniqueness of this old building. It was well kept. What I didnt like was there was a dark thick hair in the bathroom sink and another one in the shower not belonging to me.
Stayed 1 night in Feb 2024
Response from rwhitney on 1 Mar 2024
Hi Deanne! We are so sorry that things didn't work out quite like how you expected. In the future, if any issues come up, feel free to reach out to our friendly front desk team for a resolution. Thank you for taking the time to share your feedback. Cheers

10/10 Excellent

Randal, St Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the sitting area near our room! We will definitely come back.
Stayed 2 nights in Feb 2024
Response from rwhitney on 29 Feb 2024
We enjoyed having you as our guest, Randal! Thank you and see you next time.

10/10 Excellent

Joanne, Rosslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was near
Stayed 5 nights in Feb 2024
Response from rwhitney on 2 Mar 2024
Thank you Joanne for the 5 star rating! Please come back and visit us again. Cheers

10/10 Excellent

Sable

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very well maintained and kept very clean. The historic charm made for a very fun stay.
Stayed 1 night in Feb 2024
Response from rwhitney on 28 Feb 2024
Hi Sable! We are so pleased to hear that you had as much fun as we did while being our guest. The pleasure was all ours. Thank you and come again. Cheers

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food in the pub!
Stayed 1 night in Feb 2024
Response from rwhitney on 28 Feb 2024
We are pleased to hear that you enjoyed your visit. We hope to see you again. Cheers

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat old hotel. Very welcoming. Had a great night's sleep. Will be back.
Stayed 1 night in Feb 2024
Response from rwhitney on 28 Feb 2024
We enjoyed having you as our guest. Thank you!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were witty, helpful,considerate,personable and i liked them.
Stayed 1 night in Feb 2024
Response from rwhitney on 27 Feb 2024
Awe Bruce, we had a total blast having you as our guest! Hopefully we can do it again soon. Have a great upcoming spring. Cheers

8/10 Good

Rutger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good except that the bed/mattress wasn't comfortable.
Stayed 1 night in Feb 2024
Response from rwhitney on 26 Feb 2024
Thank you for sharing your experience while being our guest. We are sorry that the bed didn't meet your standards as we have hoped. Feel free to reach out to us directly so we can understand more. Have a Super week!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from rwhitney on 26 Feb 2024
Thank you Amy for the 5 star rating!

10/10 Excellent

Jake Rundle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 6 nights in Feb 2024
Response from rwhitney on 25 Feb 2024
Thank you Jake for taking the time to rate us. We have to have the pleasure of having you as our guest again! Cheers

10/10 Excellent

Laura E., Healdsburg

Liked: Staff & service, property conditions & facilities
This classic property is located near parks, water, downtown, etc. it has an on-site pub and cafe. I had several meals in the cafe and they were good. I would definitely stay again.
Stayed 3 nights in Feb 2024
Response from rwhitney on 25 Feb 2024
Happy Day to you Laura! We really appreciate your kind words. Thank you. We look forward to having you as our guest in the future! Cheers

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, clean hotel room, and exceptionally friendly manager :)
Response from rwhitney on 25 Feb 2024
Amazing review, thank you. It was a pleasure having you as our guest and we hope to see you again soon! Cheers

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sure along with everyone else I am just sick and tired of being asked to do surveys from walking into a store to staying in a hotel. In this case, James Bay hotel is worth it! I couldn’t stop talking about it to people I met on the street! What a lovely place to stay! Expedia made it affordable at $110 bucks a night so dig around you can find a great deal! The suite I stayed in was very comfortable and big, the staff are really great!
Stayed 1 night in Feb 2024
Response from rwhitney on 23 Feb 2024
It was our pleasure to have you as our guest. Thank you so much for so many kind words, we will be sure to share with our team. Cheers

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, but didn't realize how tiny our room was. Would probably feel larger if painted in lighter colours. Good mattress tho so didn't affect our sleep.
Stayed 1 night in Feb 2024
Response from Rwhitney on 21 Feb 2024
Hi Laurel! Yes petite rooms admittedly are small, but they are our most economical as well. That is why they tend to be first choice for many. On your next stay we recommend choosing a queen or king sized room. For even a bigger experience try our suites or cottage. We hope to have the pleasure of hosting you again. Cheers

10/10 Excellent

Lancelei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from rwhitney on 21 Feb 2024
Thank you for the 5 star rating! Have a terrific spring!

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, well maintained facility
Stayed 1 night in Feb 2024
Response from rwhitney on 21 Feb 2024
Thank you Marisol! Please come back and visit again.Cheers

10/10 Excellent

cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing heritage hotel that's located in a great walkable neighborhood. I love the pub downstairs. Great selection of beers and good food.
Stayed 2 nights in Feb 2024
Response from rwhitney on 20 Feb 2024
We are so pleased to hear that you enjoyed your visit. It would be our pleasure to have you visit us again soon. Cheers

10/10 Excellent

Averie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's authentic, quirky, cozy, friendly, convenient and has comfortable beds.
Stayed 1 night in Feb 2024
Response from rwhitney on 19 Feb 2024
Love this review, thank you! We hope to have the pleasure again .Cheers

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from rwhitney on 20 Feb 2024
Thank you Rebecca for the 5star rating!

10/10 Excellent

peter, Victoria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the suite. Nice, clean, roomy and fully equipped.
Stayed 2 nights in Feb 2024
Response from rwhitney on 19 Feb 2024
We are so pleased to hear that you enjoyed the suite. Please come back and visit us again soon. Cheers

8/10 Good

Richard John

Travelled with family
Liked: Amenities
This is an older property and seems to be undergoing renovations. Our room was very tiny. The bathroom needed a bar to hang your towel and face cloth. I picked the room for location and price and feel we got what we paid for.
Stayed 4 nights in Feb 2024
Response from rwhitney on 17 Feb 2024
Thank you Roger for being our guest. No major renovations, just replacing a couple of smalll patches of stucco on the exterior. Basically general maintenance for a building of 113 years. No towel bar as there are bar shelves that are used as shelves or a towel rack. The room size "petite" with a double bed is our smallest and most economical. For a bigger experience we recommend booking at least a queen sized bed or a king size for even a bigger experience. Thank you for being our guest, we hope to have thw pleasure again.