Ratings based on 1,503 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Excellent location!

Posted 25-Jul-2017
This is our second time to stay in this hotel. The location is within walking distance to all attractions, museums, the Parliament, shopping, restaurants, downtown and a hundred yards away from the two ferry terminals, the Victoria Clipper and the Black Ball Ferry. The hotel is right in the harbor but away from the maddening crowd. Our room is very comfortable with a full view of the harbor. We really enjoyed our stay. We had breakfast and dinner at the Aura restaurants and the food were delicious. The staff at this restaurant was pleasant and efficient. The lobby and reception areas are very uninviting and need a bit of a spruce up. Overall we like our stay and will come back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane,Australia

Spacious rooms,close to everything.

Posted 22-Jul-2017
Pros: Central quiet location and views
We recently stayed here for 3 nights in a Erikson studio suite.The harbour views were amazing.The main room with the bed and the bathroom were both huge.We had breakfast in Aura restaurant.The food was great.My wife rated the bed the best we had stayed in after staying in 4 other places.The location was central as it was an easy walk to central Victoria but was quiet to sleep at night.We found all the staff to be very helpful and polite.We would definately stay here again and highly recomend this hotel to others.
5 out of 5
Recommended
for Everyone
by A verified traveller from P

Ideal Location!

Posted 20-Jul-2017
Not only is this Hôtel near most attractions and restaurants, it has an excellent view of the harbor. Rooms are clean, have good space, and service is both prompt and friendly.
5 out of 5
Recommended
for Couples
by A verified traveller from Santa Barbara CA

Wonderful hotel on the harbor

Posted 17-Jul-2017
Pros: The location is wonderful. It is a very easy and pleasant walk from the hotel to the Parliament Building and Empress Hotel and downtown.
Cons: We were a little disappointed in the menu at the restaurant. It seemed that they were trying to hard to have "weird" dishes. Sea Jelly in our salad?
Location: The location is great. Easy to walk to town, the Parliament area. We had "Tea" nearby at the Pendray Inn & Tea House, and fisherman's wharf is close.
What a great hotel. We were warmly greeted and our anniversary was immediately acknowledged, with pleasant good wishes. The staff is very friendly and helpful. It is a wonderful location, with great views of the harbor. We loved it!!
3 out of 5
Recommended
for Everyone
by A verified traveller from toronto

stayed at better

Posted 17-Jul-2017
Pros: Location Easy to walk to town
Cons: Overhaul of front reception Outside curb appeal Stop asking if we have a reservation every time we visit the aura ( lots of empty tables)
Location: Centre of bay Close to restaurants and some sites
Hotel s tired if you stay in the Laurel Wing No chairs on balcony so you really can't enjoy the view Cleanliness is excellent Beds are somewhat hard
3 out of 5
by A verified traveller from Alberta

Posted 14-Jul-2017
We did not get the expected view as worth the money I paid.
5 out of 5
Recommended
for Everyone
by A verified traveller from arizona

Wonderful stay

Posted 01-Jul-2017
Can't say enough wonderful things about this hotel. From the moment I walked in to the moment I left everything was perfect!!! Staff, restaurant, and property were flawless.
4 out of 5
Recommended
for Everyone
by A verified traveller from California USA

good location

Posted 25-Jun-2017
Pros: I liked the hotel location. Had a view of the water and boats coming and going. Nice scenery.
Cons: We had dinner in the hotel. Although the plating was nice there was hardly any food. So sad. Vegetables were a few razor cut carrots.
Location: We were able to walk to quite a few restaurants in the area. Saw a lot of sites: Parliament building, Empress Hotels, shopping district.
Enjoyable stay with good location at the wharf. Lots of sites in walking distance. Grounds clean and hotel room nice. Good service with luggage and retrieving car from parking area, although we had to pay daily for parking.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location close to harbour

Posted 24-May-2017
The room on the ground floor was ideal for us traveling with our dog.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Loved how dog friendly it was.

Posted 23-May-2017
Front of building could be updated. But the inside of the hotel and the rooms look beautiful. There was a wedding reception when we arrived and it s such a great location right in the water. Very dog friendly! My puppy is a picky eater but she loved the homemade biscuits.