Ratings based on 2,450 Verified Reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from California

Very helpful staff, furniture too old

Posted 17-Aug-2017
Staff very professional and helpful. Great safe location wirhin walking distance to tourist attractions. Clean bedrooms. Furniture needs serious update, appluances show their age and wear.. Elevator doors need update.
Comment from Hotel Management
17-Aug-2017 by Eva Pea Guest Relations Leader , Hotel Management
Dear Malena, Thank you for your sincere review. The team at the Harbour Towers Hotel and Suites strive to provide service excellence so I am please you found them to be very friendly and helpful during your stay. We are an older hotel awaiting refurbishment decisions, but usually receive kudos for the elements within our control. This includes our friendly and service oriented staff, cleanliness and indeed value pricing when compared to the downtown hotels. Again, thank you for taking the time to tell us what is on your mind. We look forward to welcoming you back to the Harbour Towers Hotel and Suites in the near future. Sincerely, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Twas great! Room views are awesome. It is breathtaking! Indeed i feel comfortable staying st the hotel.
Comment from Hotel Management
17-Aug-2017 by Guest Relations Leader, Hotel Management
Dear Valued Guest, Thank you for your rousing review. We see your stay with us was a positive one! The Harbour Towers is considered Victoria's value property in that we provide a clean, comfortable stay for our guests with some of the best views in the city and within walking distance to all that Victoria has to offer so I am pleased we met your expectations. We look forward to welcoming you back to the Harbour Towers Hotel and Suites in the near future. Kind Regards, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

enjoyed our stay!

Posted 13-Aug-2017
Pros: Everything was good at this hotel but especially the friendly people and comfortable bed.
Cons: Air conditioning would have been nice but again, with the temperatures year round, I am not sure it is really needed.
Location: We walked and enjoyed it! The hotel was in a great location. We walked everywhere except to the Castle and the Gardens. Lovely walks.
The hotel was in a very good location, within walking distance of many attractions and BC transit services. The hotel desk clerks were so friendly and helpful with solutions and suggestions. Especially, Victoria! The room was clean and bed was comfortable. The no air conditioning was only an uncomfortable situation one day when the temperature exceeded 80. That was not bad. We truly enjoyed our stay and would gladly return here someday again. The whole city is beautiful and full of friendly and interesting people and wonderful attractions. Love the history here.
Comment from Hotel Management
15-Aug-2017 by Eva Pea Guest Relations Leader , Hotel Management
Dear Valued Guest, Thank you for your encouraging review. We agree the location of the hotel is ideal. Our team at the Harbour Towers Hotel and Suites strives to provide all of our guest with clean, comfortable accommodation, delicious food and the very best in customer service which we are happy to read was exactly your experience. We look forward to welcoming you back to the Harbour Towers Hotel and Suites in the near future. Sincerely, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne Australia

Great location in Downtown Victoria

Posted 12-Aug-2017
We rented a 1 bedroom suite and had a room on the 10th floor overlooking the inner harbour. We were there for Symphony Splash and had a great view. We watched all the Harbour traffic in the morning including the little harbour ferries. Room was great with a kitchen, living room and dining table and a separate bedroom. The only thing that would have been nice to have was air conditioning since it was very warm and had to keep the windows open to help cool the room off.
Comment from Hotel Management
15-Aug-2017 by Eva Pea Guest Relations Leader , Hotel Management
Dear K&J, Thank you for your review. The Harbour Towers is considered Victoria's value property in that we provide a clean, comfortable stay for our guests with some of the best views in the city and within walking distance to all that Victoria has to offer so I am pleased we met your expectations. You are correct in that the Harbour Towers Hotel & Suites as well as most of the hotels in the downtown area do not have air conditioning; our windows do open and with the ceiling fans and the cool ocean breeze this is usually sufficient to ensure a comfortable temperature in the guest rooms. It sounds like you had a lovely visit we are please to be part of your beautiful Victoria B.C.experience. We look forward to welcoming you back to the Harbour Towers Hotel and Suites in the near future. Sincerely, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveller from Langley B.C. Canada

Nice hotel, within walking distance to everything

Posted 10-Aug-2017
Pros: The very best thing was the staff. Everyone was friendly and very helpful. I can't say enough about the desk clerks Victoria & Christine - The best!
Cons: We could have used two easy chairs in our room instead of one. We had company and had to use the beds for seating.
Location: Fisherman's Wharf, two great restaurants - Il Covo Trattoria - Italian, and the Blue Crab in a hotel down the street, Seafood. Harbour path to town.
We had an easy walk to Fisherman's Wharf and walked the other way to downtown as far as the Bay. Took in the Parliament bldgs., the Fairmont Empress and admired the harbour as well as the coach and horse tours. Didn't need to use our car once, which stayed safely parked in the hotel underground parking. We saw a production of " The Complete Works of Shakespeare, Abridged", which was funny and highly entertaining. The play took place in a tent, in the park above Fisherman's Wharf. We also had fish & chips at the popular Barb's Fish 'n' Chips at the Wharf. They were delicious! On Sunday we went to Il Covo Trattoria Italian Restaurant for a wonderful dining experience. We walked to all these places from the hotel. All in all it was a wonderful time.
Comment from Hotel Management
10-Aug-2017 by Eva Pea Guest Relations Leader , Hotel Management
Dear Lois, Thank you for your kind review. We agree our staff is the best! The Harbour Towers is considered Victoria's value property in that we provide a clean, comfortable stay for our guests with some of the best views in the city and within walking distance to all that Victoria has to offer so I am pleased we met your expectations. The team at the Harbour Towers Hotel & Suites strive to provide service excellence so I am pleased you found them to be very friendly and helpful during your stay. Again, thank you for taking time to create your helpful feedback, your fellow travelers will benefit from your detailed account. Looking forward to welcoming you back in the near future Lois Kind Regards, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
3 out of 5
by A verified traveller from vancouver bc

A bit disappointing stay.

Posted 08-Aug-2017
The location was good. Only 5 mins walk to Inner Harbour. Hotel itself' staffs were good but not the breakfast buffet staffs. One of the staff literally ignored us when we asked for help. Another one was rolling her eyes when we asked questions. It was not a pleasant complimentary buffet experience but hey...we were only there to eat breakfast. Also, our family suite bath tub wasn't draining either.
Comment from Hotel Management
10-Aug-2017 by Eva Pea Guest Relations Leader , Hotel Management
Dear Sophia, Thank you for taking time to create your review. It’s important for us and your fellow travelers to read about your experience. It would seem we were not up to our own standards when it came to your breakfast service experience and for that I sincerely apologize. I have shared your comments with our food and beverage manager and be assured we will be conducting some refresh training with our team to ensure the issues such as the ones you experienced are not repeated. Sophia thank you again for letting us know what’s on your mind. Kind Regards, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
5 out of 5
Recommended
for Families
by A verified traveller from Edmonton

Excellent staff

Posted 08-Aug-2017
Pros: Suites were very nice to have
Location: Harbour, downtown, neat shops, symphony in the harbour
the staff was always very helpful. They had a wheelchair that you could use for free which was excellent for my mom who can walk for only short distances. It made the whole vacation so much better. They also have free shuttle service to downtown area which was nice for our large group.
Comment from Hotel Management
08-Aug-2017 by Eva Pea Guest Relations Leader , Hotel Management
Dear Theresa, Thank you for your comments and compliments. I’m glad to hear you and your mom had a chance to experience the magic of the team at the Harbour Towers Hotel and Suites. We believe it is the little things that make a big difference. Again thank you for your kind review. We look forward to welcoming you back to beautiful Victoria BC in the very near future. Enjoy your summer, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Excellent location and helpful staff

Posted 07-Aug-2017
This was a great hotel for the James Bay Area. Walking distance to everything and the included breakfasts were great. Hotel is well maintained although no air conditioning was tough during the hottest days of August. Although fans in the rooms and sea breeze left us quite comfortable and no major issues.
Comment from Hotel Management
08-Aug-2017 by Eva Pea Guest Relations Leader , Hotel Management
Dear Justin, It’s great to read your feedback on managing the rare hot weather we had in Victoria this past weekend. It sounds like you enjoyed the proximity of the Harbour Towers Hotel and Suites to downtown Victoria and the inner harbour. I will pass along your compliments to our restaurant team. Thank you for taking time to let us know what’s on your mind Justin. Enjoy the rest of summer, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 07-Aug-2017
Great location, large rooms, excellent breakfast, friendly staff. Slightly dated décor, air conditioning would have been nice-but the ceiling fans did help a bit at night.
Comment from Hotel Management
08-Aug-2017 by Eva Pea Guest Relations Leader , Hotel Management
Dear Valued Guest, Thank you for your review. We agree that we are in need of a refresh but pleased to read that all things within our control more than met your expectations. The team at the Harbour Towers Hotel & Suites strive to provide service excellence so I am please you found them to be very friendly and helpful during your stay. I will share your breakfast compliments with our dining team and thank you again for taking time to create your review. Kind Regards, Eva Pea Guest Relations Leader Harbour Towers Hotel and Suites
3 out of 5
by A verified traveller from uk

Good location but otherwise poor

Posted 07-Aug-2017
From the minute we arrived we were greeted with "card and i.d.". Not a great 1st impression. The hotel decor is tired and furniture is worn out. The buffet was very limited and over priced. No aircon in the room, and the balcony is too small to even step on to. Shower constantly changed temperature which is dangerous for kids especially. Would not recommend this hotel