Restaurant

Reviews of ibis Jakarta Arcadia

3 out of 5
ibis Jakarta Arcadia
Jalan K.H. Wahid Hasyim 114, Jakarta, Jakarta

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 279 reviews" "
Rating 8 - Good. 124 out of 279 reviews" "
Rating 6 - Okay. 73 out of 279 reviews" "
Rating 4 - Poor. 19 out of 279 reviews" "
Rating 2 - Terrible. 7 out of 279 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

DANNY

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The shower drain and sink drain do not drain at all. The A/C unit leask water all night. I had to sleep with the water dropping sound all night long. The bed sheet had stains. The stain was facing up the ceiling thus it should have been noticed by the staff but they did not change it.
Stayed 1 night in Jan 2024
Response from Suryo on 15 Feb 2024
Dear Mr Danny, Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager

10/10 Excellent

Sumardi, Stillwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Suryo Wibowo on 15 Jan 2024
Dear Mr. Sumardi,Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager

6/10 Okay

Grant

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Suryo Wibowo on 28 Aug 2023
Dear Grant, Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager

10/10 Excellent

Abdulssalm

Stayed 3 nights in May 2023
Response from moko on 29 May 2023
Dear Mr. Abdulssalm, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor

6/10 Okay

L.J.

Stayed 3 nights in Mar 2023
Response from moko on 8 Mar 2023
Dear Mr. L.J Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor

8/10 Good

Pooya

Liked: Staff & service, amenities
Location is the main key to this hotel. Customer service and breakfast also adds up. The hotel has some age in it and a renovation would make it even better and pleasing to the customers eyes. Location is good as it is close to indonesia monument and other places such as grand indoensia shopping mall complex.
Stayed 2 nights in Jan 2023
Response from Ari Anjasmoko on 6 Feb 2023
Dear Ms. Pooya, Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

2/10 Terrible

KHALED

Stayed 2 nights in Jan 2023
Response from moko on 15 Feb 2023
Dear Mr. Khaleed Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

2/10 Terrible

CHIEH-HSIUNG

Stayed 1 night in Jan 2023
Response from moko on 15 Feb 2023
Dear Mr. Chieh Hsiung, Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

10/10 Excellent

Randall, Tonasket

Business traveller
Liked: Cleanliness, staff & service, amenities
If you have stayed at an Ibis, you know what to expect, and this place delivers the Ibis experience. Of course, this is Southeast Asia, so it delivers a bit more. There is an on-call massage service based in the hotel. Depending on how far you flew to get to Jakarta, a massage might sound like a nice idea, or it might sound like exactly what the doctor ordered. Restaurant is breakfast only, and is good.
Response from MOKO on 15 Feb 2023
Dear Mr. Randall,We very much appreciate your comments regarding your stay at the Ibis Arcadia.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ari Anjasmoko - reservation Supervisor

10/10 Excellent

Ishak

Liked: Cleanliness, staff & service
Response from moko on 13 Mar 2023
Dear Mr. Ishak,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor

8/10 Good

Hashimah Binti

Stayed 3 nights in Dec 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

8/10 Good

Nadia Helene

Stayed 3 nights in Aug 2022
Response from Heydi on 10 Aug 2022
Dear Mrs. Nadia, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

10/10 Excellent

E Kiern

Stayed 2 nights in Jul 2022
Response from Heydi on 10 Aug 2022
Dear Mr. E. Kiern, Thank you for the grate rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

10/10 Excellent

Natasha

Stayed 1 night in Jul 2022
Response from Heydi on 7 Nov 2022
Dear Mrs. Natasha,Thank you for the 5 stars rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Heydi Ruhaedi - Front Office Manager

4/10 Poor

Dessy

Stayed 3 nights in Jun 2022
Response from Heydi on 1 Jul 2022
Dear Mrs. Dessy, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heydi - Front Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Heydi on 13 Jun 2022
Dear Mr. James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

10/10 Excellent

Kharisma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and great service
Stayed 2 nights in Feb 2022
Response from Heydi on 23 Feb 2022
Dear Mr. Kharisma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

6/10 Okay

bibhu

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are old. Breakfast also not upto the mark. Staying alone for short days is Okay, Otherwise not recommended for family or business trip or long staying. City view looks beautiful.
Stayed 1 night in Dec 2021
Response from Heydi on 29 Dec 2021
Dear Ms. Zyzy Cha, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heydi - Front Office Manager

8/10 Good

Anthony

Stayed 3 nights in Nov 2021
Response from Heydi on 29 Dec 2021
Dear Mr. Anthony, Thank you for the 4 stars rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Value for money room in great area
Fantastic location, friendly service. Sound proof despite in good location. Limited front office staff so queue might be expected during check in time. Cleanliness could be improved and more maintanance will be great in bathroom area.
Stayed 1 night in Oct 2021

8/10 Good

FIRMAN

Stayed 1 night in May 2021
Response from Heydi on 8 Jul 2021
Dear Mr. Firman, Thank you for the 8 points rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a long stay.
This property is perfectly located . Its very modern , clean and has excellent service.
Stayed 6 nights in Mar 2021
Response from Heydi on 31 Mar 2021
Dear Anthony, Thank you very much for your comments regarding your stay at Ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heydi Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, centrally licated with a great staff.
Stayed 2 nights in Nov 2019
Response from suryo on 18 Dec 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suryo Wibowo Front Office Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to almost everything, perfect location
Stayed 2 nights in Nov 2019
Response from suryo on 18 Dec 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suryo Wibowo Front Office Manager

8/10 Good

Jeffery, Kuala Lumpur

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Stayed for 3 nights and everything is very near to the hotel. Food/shopping/coffee etc.
Stayed 3 nights in Nov 2019
Response from Suryo on 13 Jan 2020
Dear Mr. Jeffrey, Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

10/10 Excellent

AlaskaBrad, Anchorage

Liked: Staff & service, property conditions & facilities
Location is excellent. Close to bus stop, easy to travel North or South. Also, there is a lot to see and do within walking distance.
Stayed 17 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Our room only had one power socket, even though the room was for two people. This made it very difficult to charge our phones and use a laptop.
Stayed 3 nights in Aug 2019
Response from Heri Lee on 12 Sept 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Clean but a bit old. Overall it’s not too bad cos the location is good
Stayed 2 nights in Aug 2019
Response from Heri Lee on 21 Aug 2019
Dear Jeffrey, We very much appreciate your comments regarding your stay at Ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

4/10 Poor

zouhair, Tunis

Travelled with family
Liked: Staff & service
Rooms are very Small ans not functionnal. Very old equimpents
Stayed 1 night in Aug 2019
Response from Heri Lee on 21 Aug 2019
Dear zouhair, Thank you for taking the time to tell us about your experience at Ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Heri Lee on 9 Aug 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at Ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

4/10 Poor

Kenny

Liked: Staff & service
Not worth the value
Hotel room cleanliness is average. The biggest problem was bed bugs which bite my legs. Also, buffet food is quickly out of stocks. even ordering ala carte was out of stocks for most items. But receptionist were all very helpful.
Stayed 2 nights in May 2019
Response from Heri Lee on 15 May 2019
Dear Kenny, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Heri Lee on 15 May 2019
Dear Mr. Douglas, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

8/10 Good

DreamsComeTrue, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Some staff can hardly speak English, some others are fine. Location is good.
Stayed 4 nights in Apr 2019
Response from Heri Lee on 25 Apr 2019
Dear DreamsComeTrue, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Nothing But Good
A first class facility. Quiet! Spacious and clean and well-furnished room. Good Internet link. Excellent airport shuttle service. They prepared a breakfast-in-a-bag for me since I had to leave for the airport before breakfast hours had begun. Highly recommended.
Stayed 1 night in Jan 2019
Response from Heri Lee on 20 Mar 2019
Dear Mr. Douglas , We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

10/10 Excellent

Norhasni

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Heri Lee on 21 Jan 2019
Dear Norhasni, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice...
Great location, nice rooms, bit small but ideal for solo travellers. Overall good experience...
Stayed 1 night in Dec 2018
Response from Heri Lee on 4 Jan 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
This is perfect place to stay near restaurants and mall/cinema for solo traveller
Stayed 1 night in Dec 2018
Response from Heri Lee on 4 Jan 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Decent iBis Experience
As always, the staff at the iBis Arcadia are friendly and helpful. The breakfast could be improved a little, breads are a bit plain. The coffee machines don't put out decent coffees, a little attention to the breads and coffees wouldn't hurt.
Stayed 2 nights in Nov 2018
Response from Heri Lee on 16 Dec 2018
Dear Mr. Thomas, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Heri Lee on 21 Nov 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

8/10 Good

Alaska, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was all excellent, including security and parking personnel-they were always friendly, ready and able to flag a cab or watch for one that was ordered. I have stayed there every time I have visited Jakarta, the location is excellent and close to bus stop.
Stayed 27 nights in Sep 2018
Response from Heri Lee on 17 Oct 2018
Dear Alaska, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Heri Lee on 9 Aug 2018
Dear Mr. Peter, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
lack of staffs at reception........................
Stayed 1 night in May 2018
Response from Heri Lee on 3 Jun 2018
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager

6/10 Okay

Thomas

Liked: Staff & service
Reliable but lower end for an iBis.
Air conditioning wasn't working properly, even after I had advised cleaning staff. Most staff 5 out of 5.
Response from Heri Lee on 13 May 2018
Dear Thomas, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager

6/10 Okay

Khairul Amir, Kuala Lumpur, MY

Liked: Cleanliness, staff & service
Nice location
Nice location, very near to the town. Breakfast can be improved
Stayed 3 nights in Jan 2018
Response from Heri Lee on 25 Apr 2018
Bapak Khairul Amir yang terhormat, Terima kasih telah memberikan waktu untuk memberi tahu kami mengenai pengalaman anda di ibis Jakarta Arcadia. Kami menyesal bahwa anda mengalami hal yang tidak memenuhi harapan dan perkenankan kami untuk menyampaikan permohonan maaf kami setulusnya. Di Ibis, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu oleh karena itu, umpan balik anda sangat penting bagi kami. Kami yakinkan bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaannya untuk membagi keprihatinan anda kepada kami dan kami berharap agar anda memberi kami kesempatan untuk melayani anda lebih baik dalam waktu dekat. Hormat kami, Heri Lee Front Office Manager

10/10 Excellent

Kodituwakk, Sri lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with the other facilities.
Very good experience to my self . I have booked the hotel through internet and recommended this hotel to my friend and booked the hotel for his family on same day( Room 608 )
Stayed 2 nights in Oct 2017
Response from Heri Lee on 23 Apr 2018
Dear Kodituwakk, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

6/10 Okay

T, Kuala Lumpur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Central location, but bathroom is very old.
Looks like some upgrades are being made to the hotel. Bathrooms need some major upgrades.
Stayed 2 nights in Jun 2017
Response from Stanislaw Pajdzinski on 6 Jul 2017
Dear T, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislaw Pajdzinski General Manager

10/10 Excellent

Alaska Brad, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for seeing sights and shopping.
I have stayed at other hotels in Jakarta. This is my 4th stay at the Ibis Arcadia and has become my choice of hotel. Hotel staff are always friendly and welcoming. The restaurant provides a great breakfast buffet, lunch and dinner menu also provides a good selection whether you're looking for a light or hearty meal they have it. There are many things to see that are within walking distance. If you choose to take a taxi there is always one near by. Hotel is an easy find for taxis. I will schedule my next stay in Jakarta at the Ibis Arcadia.
Response from Heri Lee on 23 Apr 2018
Dear Alaska Brad, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

4/10 Poor

jennifer, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
terrible experience,don't stay!!!
Poor Hotel Facilities and lousy Condition,dusty,over soft pillow,lousy room service,lack of towel,no toothbrush ever we had request every day in the morning,some more the air count was not functional , dusty and noisy,definitely wouldn't recommend to stay ever for 1 night!
Response from Stanislaw Pajdzinski on 27 Apr 2017
Dear jennifer, First of all thank you for choosing Ibis Arcadia for the place to stay during your last trip to Jakarta. I also appreciate your time to share your feedback. I truly apologize for all the inconveniences during your stay, we noted about our Air Condition was not cool enough. Our Chief Engineering and team will be more pay attention to all Air Condition in the room. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am very please to read that your enjoy the location, indeed Ibis Jakarta Arcadia is very well located, in the heart of town near by the shopping mall, banks and administrative offices. On behalf of all ibis Jakarta Arcadia team, I wish you safe travels ahead and looking for welcoming you back to ibis Hotels. Best Regards, Stanislaw Pajdzinski General Manager Ibis Jakarta Arcadia

8/10 Good

SIM

Liked: Cleanliness, room comfort
Room stay is quite cozy.
The corridor is stuffy and hot. The hotel may want to install aircon to it.
Response from Cyril Mas on 20 Mar 2017
Dear SIM, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nur Arifin Front Office Manager