3 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Los Suenos Marriott Ocean & Golf Resort

4.5 out of 5
Los Suenos Marriott Ocean & Golf Resort
800 Meters West, From Herredura Bay Entrance, Jaco, Puntarenas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 489 out of 772 reviews" "
Rating 8 - Good. 175 out of 772 reviews" "
Rating 6 - Okay. 57 out of 772 reviews" "
Rating 4 - Poor. 32 out of 772 reviews" "
Rating 2 - Terrible. 19 out of 772 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Eren

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overpriced for average to poor quality. More like a tourist trap. Staff was friendly though.
Stayed 6 nights in Mar 2024

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up pool
Stayed 1 night in Mar 2024

6/10 Okay

mavis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Too much money for a great view
Stayed 7 nights in Dec 2023

6/10 Okay

Andres, Edmonton

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in was too quick, the front desk's reliance on a QR code linking to multiple, confusing PDFs for details was inconvenient. Valet parking was unresponsive, requiring me to actively seek assistance. Information about the children's passport program, which offers activities and prizes, was only obtained after repeated inquiries. At checkout, I was surprised by a mandatory $30/day amenity fee for services like digital photos and kayaking, which were not clearly communicated upfront.
Stayed 2 nights in Mar 2024

8/10 Good

Felipe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issues with water shortages during the first night, but got compensation for the issues. the Herradura beach is not as beautiful as seen in the pictures, not a nice beach at all. The Los Sueños Resort is very nice and has lots of stuff to do.
Stayed 2 nights in Feb 2024

8/10 Good

Deborah, Mahwah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has so many amenities and restaurants. Our room smelled like some kind of a cleaning substance.We appreciate the cleanliness but the smell was overpowering.
Stayed 1 night in Jan 2024

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I felt like this property was a rip off from beginning to end. Everything is over priced and all of the taxes, resort fees, service fees, incidental fees, ad infinitum throughout the stay was ridiculous. All of the incidental charges were not explained at check in until my CC was charged. When asked to speak to a supervisor her response was "What do you want? Everything for free?" Very poor customer service and staff training. Would not go back.
Stayed 2 nights in Jan 2024

6/10 Okay

Raynaldo De Los

Travelled with family and small children
Disliked: Property conditions & facilities
Three main items of concern. Let me commence with the fact that this is my 6th visit to this property since 2011 and somewhat disappointing. Pool is in desperate need of renovation. As you swim, you will encounter missing concrete, calcium stained tiles, and general disrepair. Room AC is set to save energy/money...if you don't get staff to change background min/max settings the unit will never really get cool (can only get to these if you know how), they will have you in a warm room and hope you don't complain. Encountered two restaurant staff on two different days which were less than friendly and seemed "put out" to do their job. Also watch out for the timeshare sales folks, they call themselves "concierge" but when I asked them to perform customary concierge functions they explained they don't do that. Instead they try to convince you to hear a "presentation" and don't want to take "not interested" as an answer. All else was good.
Stayed 4 nights in Jan 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and good facilities
Lovely hotel. We stayed here for one night on way to airport. Staff were excellent and friendly. Food was high quality. This is a big complex but maintained well and lovely to relax by the beautiful pool before our flight.
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Great food. Room service was on and off. Desk help was hard to get! Loved my room and bed!
Stayed 11 nights in Dec 2023

4/10 Poor

Rosanna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Air conditioning was hot in the room. We called every day to let them know. They promised they would send someone to fix it and that manager would call us. The manager never called. They didn’t really show much care for us being hot. They did not offer to change our room. They were very indifferent about it. When I left I told everything to the manager. She apologized and was indifferent again. We gave up !
Stayed 3 nights in Jan 2024

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Donald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place can’t wait to go back
Stayed 3 nights in Oct 2023

10/10 Excellent

erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every second ! Beautiful place
Stayed 4 nights in Dec 2023

10/10 Excellent

Karan

Stayed 3 nights in Dec 2023

4/10 Poor

Mitchell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Elize

Liked: Cleanliness

10/10 Excellent

BARTON, TALLAHASSEE

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Ana

Stayed 1 night in Nov 2023

10/10 Excellent

Lissette

Stayed 4 nights in Nov 2023

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kristin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with many dining options.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rafael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and landscape
Stayed 1 night in Oct 2023

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort
Stayed 3 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thank you for recognizing our fantastic Housekeeping team!

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, very nice staff. Pool was a lot of fun. However is on the pricier side, but you definitely get what you pay for here.
Stayed 3 nights in Aug 2023
Response from Hotel Management on 28 Sept 2023
We are delighted to see you enjoyed the property, staff and pool!

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
incredcible property, so beautiful. cofortable rooms, good foood, great service.
Stayed 7 nights in Aug 2023
Response from Hotel Management on 28 Sept 2023
Thank you for your fantastic review, we are delighted to see you enjoyed every bit of our resort!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Los Sueños Marriott was the perfect location for my wife and I. The staff treated us like family, the rooms were comfortable and conveniently located. Several restaurant options gave us a variety of meals in addition to restaurants at the marina and on the beach. The swimming pool is huge with channels to explore; the beach is steps away with warm Costa Rican Pacific Ocean great for swimming. Los Sueños/Playa Herradura is a great home base for exploring Carara National Park, Manuel Antonio National Park, Marino Balleno National Park and Rainmaker platforms, waterfalls and pools. One additional note - no need to travel in search of scarlet Macaws, they are on the Marriott grounds! Los Sueños Marriott is now our go to resort when staying in Costa Rica.
Stayed 6 nights in Aug 2023
Response from Hotel Management on 28 Sept 2023
We are delighted to hear you enjoyed your stay with us and were able to experience the wealth of activities available both on property as well as in our area!

10/10 Excellent

Lucile, Bainbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from hotel Management on 28 Sept 2023
Thank you for sharing your positive experience with us

10/10 Excellent

Cervantes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for all in one type of vacations
Stayed 3 nights in Aug 2023
Response from hotel Management on 28 Sept 2023
We are delighted to see you enjoyed your stay with us and look forward to welcoming you back soon

8/10 Good

SAJEEV

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakast buffet is top notch. But food and drinks overall is VERY expensive. Also, no Netflix or streaming services in the room. We are in 2023! No ne
Stayed 4 nights in Aug 2023
Response from Hotel Management on 28 Sept 2023
Great to see you enjoyed our renowned breakfast buffet! Thank you for your review.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and landscaping was immaculate
Stayed 1 night in Aug 2023
Response from Hotel Management on 28 Sept 2023
We are delighted to hear you enjoyed the resorts landscaping, thank you for your review.

10/10 Excellent

tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
beautiful
Stayed 1 night in Jul 2023
Response from Hotel Management on 28 Sept 2023
Thank you for sharing your great review with us.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service
.
Stayed 1 night in Aug 2023
Response from Hotel Management on 28 Sept 2023
Thank you for sharing your positive experience with us.

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hotel Management on 28 Sept 2023
Thank you kindly for sharing your wonderful review.

4/10 Poor

ADA

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
The resort is not bad overall but very outdated. The pool closes early, and staff stop serving poolside at 5pm! Poolside staff was friendly. But had a bad experience with pool house staff. I requested 5 towels for myself, husband and three kids. But I was then questioned by pool staff why I had 5 people in one room. Keep in mind I did book two rooms. However, I have never had pool staff question me about my reservations. Although the resort list various restaurants available, only 2 of them were open (Hacienda Kitchen and Bar Ocho). We decided to go eat at Bar Ocho our first night. The food was not bad. However, we waited an hour for our drinks! NOT food, but drinks! We then got the wrong appetizer and waited another 45 minutes for our dinner. At the end, our server was not found, and my husband had to get up from our table to find a server. At check out, I was told "your bill will be sent you electronically." lol front desk was literally not planning to review my bill with me, which I thought was weird. I requested my bill be printed out for me to review. Staff at check-out did print it. When I asked about explanation for charges, he said, "that's the bill. Those are all charges." I literally had to say, "yes I know but what is it for? the room? food? spa? can you please explain the fees?" Please be aware staff did NOT provide an explanation of fee's, which was disappointing. I do not plan to return, and I definitely do not recommend.
Stayed 3 nights in Jul 2023

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Management on 28 Sept 2023
Thank you for sharing your excellent review with us.

4/10 Poor

JOSE ARMANDO, MEXICO

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Un hotel X en sus instalaciones, la comida muy mala y las bebidas lo peor que me ha tocado, pedias un mojito y te daban agua con azúcar, el lugar es realmente pequeño, lo único que tiene es el nombre y el costo
Stayed 2 nights in Jul 2023

10/10 Excellent

Marco Jerez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Deidra

Liked: Cleanliness, staff & service

10/10 Excellent

erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Incredible staff. Very convenient to the marina if fishing
Stayed 4 nights in Jul 2023

6/10 Okay

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drink prices ridiculous
Very expensive hotel for what you get. Drinks prices are ridiculous. $15usd por for a cocktail?.
Stayed 4 nights in Jul 2023

10/10 Excellent

Wassim

Stayed 2 nights in Jun 2023

10/10 Excellent

Florin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s really gorgeous. The entire resort and marina is very nice!
Stayed 2 nights in Jun 2023
Response from Hotel Management on 10 Jul 2023
Thank you for sharing your positive experience with us, we are delighted to hear you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

Laura, Bethlehem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our time there but had some trouble with two things. The internet was unreliable in our room and there was no smart tv with access to streaming services the other is they painted the doors in the hallway with an oil based paint during the day and our room had a very strong smell of paint the rest of our stay. The room itself was comfortable fir our family if 4. The little disc was made up into a twin size bed. The pools really are amazing. Don’t miss the free iguana tour! We saw amazing wildlife- including sloths, toucans and macaws.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 30 Jun 2023
Thank you for sharing your positive experience, we are delighted to hear you enjoyed your stay and the La Iguana Experience tour - it truly is not to be missed! We look forward to welcoming you back to Costa Rica

10/10 Excellent

Natalie, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hotel Management on 30 Jun 2023
Thank you for sharing your positive experience, we look forward to welcoming you back to Costa Rica!