Aerial view

Reviews of Stayable Suites Jacksonville West

3 out of 5
Stayable Suites Jacksonville West
6802 Commonwealth Avenue, Jacksonville, FL

Reviews

5.8
Rating 10 - Excellent. 104 out of 544 reviews" "
Rating 8 - Good. 106 out of 544 reviews" "
Rating 6 - Okay. 97 out of 544 reviews" "
Rating 4 - Poor. 75 out of 544 reviews" "
Rating 2 - Terrible. 162 out of 544 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Satonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mitch on 24 Mar 2024
Thank you for taking the time to provide us with your positive rating. We value your input and are constantly striving to improve our services. Is there anything specific you would recommend to enhance your experience with us? Your insights are invaluable to us as we work towards providing an even better experience for our guests. Thank you for staying with us!

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed,. Shampoo. No coffee machine in room.
Stayed 1 night in Mar 2024
Response from Mitch on 11 Mar 2024
Thank you for your feedback! We're glad to hear that you enjoyed our comfortable beds and shampoo. We appreciate your suggestion regarding the coffee machine in the room, and we'll definitely take it into consideration for future improvements. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to welcome you back soon!

2/10 Terrible

Leonard, jacksonville

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude
Stayed 2 nights in Mar 2024
Response from Jane B. on 8 Mar 2024
Thank you for bringing your concerns to our attention, and we sincerely apologize for any negative interactions you experienced with our staff. Providing excellent customer service is a top priority for us, and we regret that we fell short of your expectations.Your feedback is valuable, and we take it seriously. We will address this matter internally to ensure that our team consistently delivers a positive and respectful experience to all our guests.We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Jeffrey

Travelled with family
Room was clean
Stayed 3 nights in Feb 2024
Response from Jr on 20 Feb 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

4/10 Poor

Darvis René

Business traveller
Disliked: Cleanliness, property conditions & facilities
I'm not like
Stayed 1 night in Feb 2024
Response from Jr on 19 Feb 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, hair all in the in tub, the front desk is never available. The hotel was very mid leading. The tv didn’t work. Lightbulbs were blown. The floors in the room were disgusting. I didn’t see not one house keeper the entire stay. Then I was given an “upgraded” room because the room I booked for always actually sold out so they accommodated me with a “better” room for the same price. Which still the room wasn’t the best. So I wanted to extend the stay because my apartment wasn’t quite ready and when I went to extend the stay they charged me for the rate of the room I was accommodated too, instead of letting me keep the same rate because I didn’t ask for the upgraded room it was given to me and the hotel owner would not accommodate. Do not book here! People can come in the hotel from the outside without having a key. It’s very unsafe here .
Stayed 4 nights in Feb 2024
Response from Jr on 11 Feb 2024
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst hotel.. would like a refund I have proff roachs and bed bugs
Stayed 5 nights in Feb 2024
Response from Jr on 7 Feb 2024
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, property conditions & facilities
They are doing some upgrades to the property. It was a pleasant stay. I had no problems and enjoyed the peace and quite.
Stayed 3 nights in Feb 2024
Response from Mitch on 6 Feb 2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 Terrible

Robin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible, no Ice, all the machine were broken, they didn't have any top sheets on the bed, crazy.😵‍💫
Stayed 1 night in Jan 2024
Response from Mitch on 20 Jan 2024
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Victori

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jr on 11 Jan 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Kymber, Jacksonville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Mitch on 24 Dec 2023
Your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? We'd love to hear from you. Thank you for staying with us.

10/10 Excellent

Takira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Every time I have stayed at this hotel. The staff is always friendly and quick. It’s always clean and plenty of towels and space. Lots of parking and convenient to many food places. I love that they cater to the people who smoke especially since it’s cold outside. It’s very quiet as well no people yelling or hanging around.
Stayed 1 night in Dec 2023
Response from Jacksonville West on 22 Dec 2023
thank you very much for your comments and we will continue to work to improve.

10/10 Excellent

Shyra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mitch on 6 Feb 2024
On behalf of our team, thank you for the positive rating. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 Terrible

Tyrae

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mitch on 16 Dec 2023
Your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Anton

Stayed 1 night in Dec 2023
Response from Jr on 2 Jan 2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse customer service ever
I did not stay there because the front desk told me that the rooms were over booked and he could not offer me another room because the payrate that i purchase the room for was less than the price of the rooms available. He was not welcoming, he argued with hotel.com customer service when they spoke with him in the phone to try to resolve the issue.
Stayed 1 night in Dec 2023
Response from Jr on 11 Dec 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

6/10 Okay

Wayne

Liked: Staff & service
Disliked: Cleanliness
Cheap stay.
If you want a Cheap hotel this is for you. At one time this place had to be amazing, but now its what you pay for. Pros: Alot of restaurants near you, Room is very Big. Cons: Walls are very thin; you can hear everything from the other rooms. Rooms floors were super dirty looks like they have swept or mopped them in forever. Bugs we didn't see them but when we came back to the room after night our we had roach skin on our pillows and on the ground. Used Condoms in the parking lot. Seems like a lot of people had a good time. My final verdict if you want cheap place & don't care about what I said above its for you. If you have a family I Wouldn't stay here.
Stayed 3 nights in Dec 2023
Response from Jr on 7 Dec 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

Lance

Disliked: Cleanliness, property conditions & facilities, room comfort
No TV. When I went to complain to the front desk clerk told me the whole hotel had no TV which I suspect was a lie because I never heard of a hotel having no TV! Shower was hard to turn on no phone or coffee in the room paint peeling off bathroom ceiling.
Stayed 1 night in Nov 2023
Response from Jr on 30 Nov 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was okay but the clearliness the safety me and is no Phone in room, no regular t. V
Stayed 1 night in Nov 2023
Response from Emman on 29 Nov 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Louise

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I liked nothing about my stay. No tv service no hot water for 2 days. My fiance had a heart attack and eventually passed from this event and no one from the ofiice acknowledged that rescue was even at the hotel.
Stayed 4 nights in Nov 2023
Response from Emman on 29 Nov 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Brad

Business traveller
Disliked: Cleanliness, property conditions & facilities
Guy at check in could not find the room key, long process. The room had all the lights on and looked as it had been used. We asked for another room and he could not get us one he said, although not many cars there at 9:30pm. We left and had to find another hotel.
Stayed 1 night in Nov 2023
Response from Jr on 26 Nov 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Derrick

Business traveller
Disliked: Cleanliness, staff & service, room comfort
The room had a non functioning T.V. , no toliet tissue in room. No soap. Dirty towels. And a bunch of solicitation going on their. When I first arrived people in parking lot was selling clothes and sunglasses. ADDITIONALLY no front desk services
Stayed 1 night in Nov 2023
Response from Mitch on 18 Nov 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 Excellent

chole

Liked: Cleanliness, staff & service, property conditions & facilities
Top best
Stayed 2 nights in Nov 2023
Response from Jr on 14 Nov 2023
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for giving us the opportunity to serve you.

6/10 Okay

Kevon

Stayed 1 night in Nov 2023
Response from Jr on 13 Nov 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Aaron

Disliked: Cleanliness, amenities, property conditions & facilities
You can tell that the room had been used before hand or someone was using the room while in between guests. I took pictures.
Stayed 1 night in Nov 2023
Response from Jr on 12 Nov 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service
The young woman who attended us was very kind and helpful, and the inside pool area was very interesting! But I have never been to a hotel or motel that doesn’t have cable tv. Found that very odd and no where in the booking does it mention the unusable tv. The room floor also had a very weird stickiness to it and the bathroom was unclean. I was only there one night, so it wasn’t a big deal but definitely things to look out for
Stayed 1 night in Oct 2023
Response from Mitch on 5 Nov 2023
Dear Elizabeth, Thank you for taking the time to leave us a review. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services. Thank you for staying with us.

2/10 Terrible

Kenneth

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I hate that tjere was no tv. Thats. Messed up
Stayed 1 night in Nov 2023
Response from Jr on 4 Nov 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoided all costs. They don't even provide television for God's sake. It's kind of reminding me of South Central LA except more ghetto... If you ever reservation here run! If your work got you a reservation here, slap your boss quit and then run!, and if your spouse got you a reservation here, check your life insurance benefits because they're looking to kill you. I feel like the time you're taking to read this is time you should spend running...
Stayed 1 night in Oct 2023
Response from Mitch on 4 Nov 2023
Dear James, we are sorry to hear that your stay didn't go as planned. To use the television, we encourage our guests to bring a Roku or Fire Stick to connect to the internet since we don't have cable services. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

4/10 Poor

Donna R

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property is mostly empty and not used. We were told they are going to start remodeling. There are a large number of permanent residents. (Tenement housing Comes to mind).The first room we were given had a broken deadbolt. They moved us to another room. There are televisions but they will NOT work because the facility doesn’t have cable or antennas. The air conditioner barely kept the room at a tolerable level. They do not have personnel manning the desk except from 9am - 4 pm. You had to call them and then wait for them even during 9-4. We had to ask for a shower curtain. The floor was dirty. This is probably not where most short term users should stay. The owners should spend time here to see what is going on and the state of the facilities.
Stayed 2 nights in Oct 2023
Response from Mitch on 3 Nov 2023
Dear Donna, We're sorry to hear that you had a negative experience at our property. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our services. Thank you for your valuable feedback, it will help us make changes for the better.

2/10 Terrible

Ashley

Stayed 1 night in Nov 2023
Response from Jr on 23 Nov 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Property conditions & facilities
Honest
This facility was not ready. I was missing a trash can, a lamp, a shower curtain, a wash cloth, service on tv. It was a little disappointing.
Stayed 2 nights in Oct 2023
Response from Jr on 30 Oct 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Poor

Israel, Albany

Business traveller
Disliked: Cleanliness, amenities
There was no one at the reception and I had to call a number to which there was no response, but they responded via text. After a long and tiring trip, I was told check-in is at 4:00 pm. Thankfully, I was checked in early at 2:30 pm, after over an hour of waiting in the lobby, characterized by some "drama" and fierce exchange of words between two people... sort of prostitute and her customer? The room I was assigned to was very dirty, crawling with roaches - both dead and alive, and smelly. The bed was not comfortable, but better than nothing for one night stay. There are a couple of restaurants and fast foods nearby, which is good. Overall, I am not impressed!
Stayed 1 night in Oct 2023
Response from Jr on 29 Oct 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jr on 26 Oct 2023
Thank you for the positive feedback, it means a lot to us. Thank you for staying with us.

6/10 Okay

PIERRE

Liked: Room comfort
Disliked: Staff & service
Bad service, missing shower curtain
No shower Curtain,wainting 90 min to have tha shower curtain.television not functionnal, no channels
Stayed 1 night in Oct 2023
Response from JR on 23 Oct 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests are comfortable and provided with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Excellent

Antonio F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JR on 17 Oct 2023
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations; it means a lot to us. Thank you for staying with us.

8/10 Good

Devexter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Mitch on 14 Oct 2023
Dear Devexter, Thank you for the review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JR on 4 Oct 2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terrible

tiffany

Stayed 1 night in Sep 2023
Response from JR on 17 Oct 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

10/10 Excellent

Alexander

Stayed 1 night in Sep 2023
Response from JR on 24 Sept 2023
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations and it means a lot to us. Thank you for staying with us.

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible there was nobody in the front to do check-in or check-out
Stayed 1 night in Sep 2023
Response from JR on 24 Sept 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

6/10 Okay

Moe

Stayed 7 nights in Sep 2023
Response from JR on 12 Oct 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Outrageous. My room was very gross, but it didn’t even have a functioning shower! I asked to change rooms and they wouldn’t do it. They said they could only fix it the next day. They had plenty of empty rooms- I could see them as well as they were advertising they had vacancy. I did not stay- and they refused a refund. Had to charge back my credit card. Just wild.
Stayed 2 nights in Sep 2023
Response from JR on 24 Sept 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Guillermo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was the worse hotel ever , Roach’s every where The office never open, no one to assist in front desk the place is unsafe I have to abandon the hotel, because it was a terrible experience
Stayed 1 night in Aug 2023
Response from JR on 20 Sept 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 Excellent

Russell, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property interior great. Outside view trash on grounds, and in exit ramp area
Stayed 1 night in Sep 2023
Response from Jr on 19 Sept 2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terrible

Rosa

Stayed 2 nights in Sep 2023
Response from JR on 10 Oct 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

4/10 Poor

Satyakumari, Raleigh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dirty. No one at reception.
Stayed 2 nights in Sep 2023
Response from JR on 12 Sept 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

6/10 Okay

Russell, Jacksonville

Disliked: Amenities
Access to room was efficient, location. Fid not like the charge of $100.00 to my card when i check out.
Stayed 1 night in Sep 2023
Response from JR on 6 Sept 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

8/10 Good

LATOYA, JACKSONVILLE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location to multiple restaurants and stores. The room was clean. There were a lot of people just hanging out around the staircase, but other than that the stay was good.
Stayed 1 night in Aug 2023
Response from Mitch on 31 Aug 2023
Hi Latoya, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

2/10 Terrible

Monroe

Disliked: Cleanliness, staff & service, amenities
Once reservation was confirned received a call from front desk advising they're closing early. After check-in, I proceeded to room however keycard wouldn't work. I went back to front desk and no one was there or answered phone. I waited an hour before leaving.
Stayed 1 night in Aug 2023
Response from Mitch on 2 Sept 2023
Thank you for taking the time to share your experience with us. We are a limited service hotel and we are not operating 24X7. We call our guest to get their estimated time of arrival so we can prepare staff to assist should you be arriving after our business hours. In the instance that you won’t be able to see anyone, please call our Guest Service line or ring the doorbell camera for immediate assistance. Thank you for choosing Stayable Suites and we hope to see you soon.

10/10 Excellent

Bibery

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from JR on 29 Aug 2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.