Exterior
Check availability

Reviews of La Quinta Inn & Suites by Wyndham Jacksonville TX

2.5 out of 5
La Quinta Inn & Suites by Wyndham Jacksonville TX
1902 Jackson Street, Jacksonville, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 251 out of 495 reviews" "
Rating 8 - Good. 137 out of 495 reviews" "
Rating 6 - Okay. 51 out of 495 reviews" "
Rating 4 - Poor. 28 out of 495 reviews" "
Rating 2 - Terrible. 28 out of 495 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't care for the lighting in the room and it needed more than one chair. Elevator was out of order and we had to carry our luggage up and down the stairs.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Martin,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Elevator has been fixed since your stay.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Patricia

Liked: Property conditions & facilities
Room smells musty.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Patricia,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Willie

Travelled with family, Business traveller
I had to stay in a room that had been smoked in.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Willie,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,GM

10/10 Excellent

john, Burnet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accomodations but it's the Staff that makes this hotel successful!
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear John,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,GM

10/10 Excellent

Anne

Stayed 3 nights in Mar 2024
Response from GM on 22 Apr 2024
Dear Anne,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Elevator has been fixed since your stay.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Dear Marshall, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Gabby

Travelled with family
Very clean and respectful
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Gabby, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Ana

Stayed 1 night in Feb 2024
Response from GM on 25 Mar 2024
Dear Lacey,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Robert Kyle

Stayed 1 night in Feb 2024
Response from GM on 7 Feb 2024
Dear Robert,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Courtney

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms has trash left on the floor in room 215 and dirty wash rags left in the restroom in room 208 l. Room 215 has a terrible moldy stale water smell the entire time. The sheets in room 208 has stains on the pillow cases and in room 215 there were stains on the sheets on the bed close to the window completely disgusting! And the pillows were not pillows at all they were like sacks with a little bit of stuffing and when we asked for more they had none. I am pissed and completely disgusted with this hotel
Stayed 2 nights in Jan 2024
Response from GM on 26 Jan 2024
Dear Courtney,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, the breakfast was minimal and the bed was worn.
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Dear Lisa,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

maria

Business traveller, Travelled with partner
Liked: Staff & service
The rooms were smelling. It was hard to sleep with an overpowering odor in the rooms
Stayed 1 night in Jan 2024
Response from -GM on 22 Jan 2024
Dear Maria,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Terry

Business traveller
Wonderful service, a wonderful stay!! Thank you!!!
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Terry,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,GM

10/10 Excellent

Lexi

Stayed 1 night in Jan 2024
Response from GM on 7 Feb 2024
Dear Lexi,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so very personable and friendly. They found out our trip was to be with family as one of our loved ones was passing away and they all made it a point to check on us every time they saw us.
Stayed 2 nights in Jan 2024
Response from GM on 21 Jan 2024
Dear Dorothy,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,GM

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,GM

4/10 Poor

Denise

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Friendly service, room not so clean
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Denise,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,-Gm

2/10 Terrible

Mrs Latoshia

Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
Dear Latoshia,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on 1 Jan 2024
Thank you Cynthia for the perfect rating! I am pleased to hear you enjoyed your stay. Here at La Quinta we strive to give our guest the best experience. We hope to see you soon!

2/10 Terrible

brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel smelled like mildew so bad. The moment you got off the elevator on the second floor that's all we smelled. Our room was terrible. I didn't ask to swap rooms because in my experience it didn't make a difference. I let the front desk know, I would caution you to stay somebody else until they address this issue
Stayed 3 nights in Dec 2023
Response from Management on 26 Dec 2023
We Apologize for the inconvenience you dealt with during your stay. We do appreciate your response and feedback. At La Quinta we are committed to provide an awesome experience to our guest. We have taken your feedback seriously and looking forward to improve our operations.

10/10 Excellent

KEVIN

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice staff, clean cozy
Stayed 1 night in Dec 2023
Response from Management on 26 Dec 2023
Thank you Kevin for the perfect rating! I am pleased to hear you enjoyed your stay. Here at La Quinta we strive to give our guest the best experience. We hope to see you soon!

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Management on 9 Dec 2023
Thank you Israel for the perfect rating! Here at La Quinta we strive to give our guest the best experience. We hope to see you soon!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Management on 7 Dec 2023
Thank you John for the perfect rating! Here at La Quinta we strive to give our guest the best experience. We hope to see you soon!

4/10 Poor

Georgia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was very hard. It used to be soft!! It was not comfortable at all!
Stayed 1 night in Nov 2023
Response from Management on 25 Nov 2023
Dear Georgia , We Apologize for the inconvenience you dealt with during your stay . We appreciate the time you took to share your concerns.

10/10 Excellent

June

Stayed 1 night in Nov 2023
Response from Management on 26 Dec 2023
Thank you June for the perfect rating! Here at La Quinta we strive to give our guest the best experience. We hope to see you soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The first two mornings the water was luke warm at best, while taking a shower. They said it should be taken care of next week. Our room was comfortable, but musty smelling, as with any older hotel. Returning to our room after a very long day. Our key card was declined. Went downstairs to service desk and was issued a new one. If you're a breakfast lover, I wouldn't recommend eating here. Not much for a hot breakfast. Turkey links and overcooked eggs was all we could get, for a hot breakfast.
Stayed 2 nights in Nov 2023
Response from Management on 25 Nov 2023
We Apologize for the inconvenience you dealt with during your stay . We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Patsy

Stayed 2 nights in Nov 2023
Response from Management on 9 Dec 2023
Thank you Patsy for the perfect rating! Here at La Quinta we strive to give our guest the best experience. We hope to see you soon!

2/10 Terrible

Alicia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Dear Alicia, We appreciate you taking the time to leave a rating. Please reach out so we can go over any issues you had.

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great breakfast, friendly workers
Stayed 4 nights in Nov 2023
Response from Management on 10 Nov 2023
Hello Lynette, Thank you for your great rating, We are delighted to hear that you enjoyed our hotel and staff. Thank you for staying with us at La Quinta Inn and Suites in Jacksonville Tx, we hope to see you again!

2/10 Terrible

Tonyah

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The carpet was wet from the AC leaking and the room had a musty smell
Stayed 2 nights in Jul 2023
Response from Management on 10 Nov 2023
We do appreciate your response and feedback. At La Quinta we are committed to provide an awesome experience to our guest. We taken your feedback seriously and looking forward to improve our operations.

8/10 Good

Hanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 20 Oct 2023
Dear Hanna, Thank you for the good rating. We hope you come back to stay with us again. Thank you for choosing La Quinta Inn and Suites Jacksonville, TX.

10/10 Excellent

austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Oct 2023
Response from Management on 16 Oct 2023
Thank you for sharing you positive feedback, We are glad to hear that you found everything excellent while your stay with us. Thank you for choosing La Quinta Inn and Suites Jacksonville, TX.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for sharing you positive feedback, We are glad to here that you found everything excellent while your stay with us, Thank you for choosing la Quinta inn and suites Jacksonville ,TX.

2/10 Terrible

Edgar

Stayed 7 nights in Sep 2023
Response from Management on 11 Oct 2023
Dear Edgar we appreciate you taking the time to leave a rating. Please reach out so we can go over any issues you had.

10/10 Excellent

Raenell

Great time
Delightful week end stay for a family wedding near by. Enjoy the peace & quiet.
Stayed 2 nights in Sep 2023
Response from Management on 5 Oct 2023
Dear Raenell, we appreciate your rating and like to thank you for taking your valuable time to provide feedback. Its lovely to hear you had such a great experience. Thank you for choosing to stay with La Quinta Inn and suites.

8/10 Good

randa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eat staff if any hotel I’ve been at. Convenient to what we need and pet friendly. Minor things wrong but management and corporate need to update.
Stayed 1 night in Sep 2023
Response from Management on 2 Oct 2023
Dear Randa, we appreciate your rating and like to thank you for taking your valuable time to provide feedback. Thank you for choosing to stay with La Quinta Inn and suites.

8/10 Good

Cinthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 2 Oct 2023
Dear Cinthia, we appreciate your rating and like to thank you for taking your valuable time to provide feedback. Looking forward to see you soon.

10/10 Excellent

Geary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 2 Oct 2023
Thank you for sharing positive feedback. We are glad to hear that you found everything excellent while your stay with us. Thank you for choosing La Quinta Inn and Suites Jacksonville, TX.

8/10 Good

ANA

Stayed 4 nights in Sep 2023
Response from Management on 2 Oct 2023
Dear Ana, Thank you for sharing positive feedback. We are glad to hear that you found everything excellent while your stay with us. Thank you for choosing La Quinta Inn and Suites Jacksonville, TX.

8/10 Good

Vickie

Travelled with partner
Liked: Property conditions & facilities
Air conditioner cooled the room well. The bed was comfortable, the curtains kept outside light from entering the room. Traffic slowed and quieted outside as the night progressed. The pillows were flat and uncomfortable, only one type (feather?) was on the bed. The door to the room had a large gap at the bottom which flooded the otherwise dark room with light from the hall all night long. The rug looked like it needed a good steam cleaning.
Stayed 1 night in Sep 2023
Response from Management on 23 Sept 2023
Dear Vickie , We Apologize for the inconvenience you dealt with during your stay . We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Justin

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on 7 Sept 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to improve our operations. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room great staff.
Stayed 2 nights in Sep 2023
Response from Management on 7 Sept 2023
Dear Kyle, we appreciate your rating and like to thank you for taking your valuable time to provide feedback. Looking forward to see you soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 7 Sept 2023
Thank you for sharing you positive feedback, We are glad to here that you found everything excellent while your stay with us. I am pleased to hear you enjoyed our hotel and staff. Thank you for choosing La Quinta Inn and Suites Jacksonville, TX

6/10 Okay

Charlotte

Travelled with pets, Travelled with partner
The bedside light in the first room was burned out and instead of changing the bulb, they moved us to another room. The bathroom sink didn't drain properly and the sink stayed full of water for several minutes. The elevator was out on the last day, and we were on the third floor. Back and forth for coffee, leaving with luggage and a dog was a little inconvenient.
Stayed 1 night in Sep 2023
Response from Management on 3 Sept 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to improve our operations. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Madison

Stayed 1 night in Aug 2023
Response from Management on 26 Aug 2023
Thank you for sharing you positive feedback, We are glad to here that you found everything excellent while your stay with us. I am pleased to hear you enjoyed our hotel and staff. Thank you for choosing La Quinta Inn and Suites Jacksonville, TX

8/10 Good

Lauren

Stayed 1 night in Aug 2023
Response from Management on 26 Aug 2023
Thank you for sharing you positive feedback, We are glad to here that you found everything excellent while your stay with us. I am pleased to hear you enjoyed our hotel and staff. Thank you for choosing La Quinta Inn and Suites Jacksonville, TX

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff and hotel stay EVER!!!
Everything was perfect from my check-in until I checked out I ended up staying an extra night. Every single staff member was super nice cool down to earth and helpful in every respect I was traveling with a small dog and a disabled man. The accommodations were very comfortable, the room in bed were adequate the AC was cold the only thing I didn't like was no place to hang a towel in the bathroom or the bathroom at all. But honestly this was a great place to stay I will definitely be back. the property and grounds were up to kept well and they looked nice and it was clean the breakfast was fantastic everybody there went above and beyond to make sure we had what we needed and I appreciate it everyone there there was too many in the staff to mention but everyone was super thank you so much la Quinta in Jacksonville for the warm hospitable family feeling you bring to this home away from home. I rate 100 stars out of 5. LOL
Stayed 2 nights in Aug 2023
Response from Management on 26 Aug 2023
Thank you for sharing you positive feedback, We are so glad to here that you found everything excellent while your stay with us. I am pleased to hear you enjoyed our hotel and staff so much. I Hope you guys come back to stay with us again soon! Thank you for choosing La Quinta Inn and Suites Jacksonville, TX

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 3 Aug 2023
Thank you for sharing you positive feedback, We are glad to here that you found everything excellent while your stay with us. Thank you for choosing la Quinta inn and suites Jacksonville TX

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is beautiful, the room is spacious. It's just a beautiful area and the staff is amazing.
Stayed 1 night in Jul 2023
Response from Management on 3 Aug 2023
Thank you for sharing you positive feedback, We are glad to here that you found everything excellent while your stay with us. I am pleased to hear you enjoyed our hotel and staff. Thank you for choosing La Quinta Inn and Suites Jacksonville, TX

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Management on 25 Jul 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.