Lobby

Reviews of Knights Inn Jacksonville at Dix Ellis Trail

1.5 out of 5
Knights Inn Jacksonville at Dix Ellis Trail
8285 Dix Ellis Trl, Jacksonville, FL

Reviews

5.0
Rating 10 - Excellent. 48 out of 410 reviews" "
Rating 8 - Good. 64 out of 410 reviews" "
Rating 6 - Okay. 72 out of 410 reviews" "
Rating 4 - Poor. 72 out of 410 reviews" "
Rating 2 - Terrible. 154 out of 410 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
would definitely stay again cheap quiet room direct access to your car and quiet surroundings no thru traffic , and the price was fantastic
Stayed 1 night in Feb 2024
Response from jay on 29 Feb 2024
Thank you for your feedback Christina!We do look forward to serving you again!

2/10 Terrible

Jacob

I do not recommend these accommodations. I would not stay, after arriving, not knowing what type of bugs lived in the mattresses/beds-since the carpet was filthy, there was a thick 1’ strip of some type of back mold around the tub, above the shower pan; trash had accumulated underneath the beds; and the trash cans had old food stuck to the insides-coved by plastic bags; etc…
Stayed 1 night in Feb 2024
Response from -Jay on 25 Feb 2024
We are sorry to hear about your stay.We strive to make each customer happy during their stay. Our team has been advised and we have looked into the issues in your room. We are working hard to correct these issues and we do hope that you give us another chance in the future.-The Knights Inn Baymedows Team

2/10 Terrible

Souad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very disgusting cockroaches everywhere bathroom from the 17th century smells bad. The carpet is disgusting. I got bitten four times on my legs and arms.
Stayed 2 nights in Feb 2024
Response from jay on 20 Feb 2024
We are sorry to hear about your stay.We strive to make each customer happy during their stay. Our team has been advised and we have looked into the issues in your room. We are working hard to correct these issues and we do hope that you give us another chance in the future.-The Knights Inn Baymedows Team

6/10 Okay

Ravi

Washrooms need to be more clean. Air conditioners are too noisy.
Stayed 2 nights in Jan 2024
Response from Jay on 17 Jan 2024
We do appreciate the feedback. We will take that feedback to better improve our property. We do hope that you give us another chance.

4/10 Poor

Chantal

Disliked: Cleanliness, property conditions & facilities, room comfort
TV does'nt operationnal, rug wet water infiltration. Mold on top and in the door.
Stayed 1 night in Dec 2023
Response from Jay Patel on 19 Dec 2023
Thank you so much for your feedback. We're sorry to hear about any cleanliness concerns during your visit, and we'll be sure to have our housekeeping team look into all your comments further. Please consider giving us another chance in the future; we know that we can impress you.

2/10 Terrible

Paul

Disliked: Property conditions & facilities
Didn't like anything at all except the sweet lady who checked me in.
Stayed 1 night in Dec 2023
Response from Jay Patel on 12 Dec 2023
Good Afternoon, We are sorry to hear that your stay was not up to expectation. Please reach out to us so we can more details.Jay Patel

10/10 Excellent

Thylitica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Nov 2023
Response from Jay Patel on 17 Nov 2023
Thank you for choosing us! Please visit us again!

10/10 Excellent

Deonna

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jay Patel on 1 Nov 2023
Thank you for your business.

4/10 Poor

Craig

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Floor of our room was soft and sunk in as we moved around the room. Chaulking around the tub was stained and around the bottom of the tub was awful. We have lived in third world countries before and we made the best of it as we arrived very tired.
Stayed 1 night in Aug 2023
Response from Jay Patel on 25 Aug 2023
Thanks Craig for your feedback. We will take this information you've provided us to better our property! On behalf of our whole team, we hope you do give us another chance in the future.

6/10 Okay

Apurva

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Jay Patel on 7 Aug 2023
Thanks for the feedback & thank you for staying with us!

6/10 Okay

Patrick

It was cheap
Response from Jay on 25 Apr 2023
Thanks for staying with us!

2/10 Terrible

Jenifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was Very Dirty.. They Have Roaches I Will NEVER STAY THERE AGAIN.
Stayed 1 night in Apr 2023
Response from Jay Patel on 18 Apr 2023
Thank you for your feedback. We will take this information to better our property. We do hope you give us another chance in the future.

2/10 Terrible

Dr. Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Jay Patel on 13 Mar 2023
Thank you for staying with us. We will take this feedback to improve our property. We do hope down the line you do give us a chance again.

10/10 Excellent

Hal

Stayed 1 night in Mar 2023
Response from Jay Patel on 18 Apr 2023
Thank you for your feedback, we are glad you enjoyed your stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dumpy
This was a dump, nothing more to say. Dated, dumpy, dirty, not worth what we paid whatsoever! We will never stay at a knights inn again. It was a first time staying in one and the last time!
Stayed 1 night in Mar 2023
Response from Jay Patel on 13 Mar 2023
Thank you for staying with us. We will take this feedback to improve our property. We do hope down the line you do give us a chance again.

10/10 Excellent

DILIA, Orlando

Liked: Cleanliness, staff & service
Excelente
Stayed 1 night in Mar 2023
Response from Jay Patel on 13 Mar 2023
Thank you for staying with us. We will take this feedback to improve our property. We do hope down the line you do give us a chance again.

4/10 Poor

John

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Doesn't match photos
Will not let me upload pictures. In short " bypass this adventure " !!!!
Stayed 1 night in Mar 2023
Response from Jay Patel on 13 Mar 2023
Thank you for staying with us. We will take this feedback to improve our property. We do hope down the line you do give us a chance again.

2/10 Terrible

alayna

Travelled with group
Disliked: Cleanliness, property conditions & facilities
There were bugs.
Stayed 1 night in Feb 2023
Response from Jay Patel on 28 Feb 2023
Thank you for your feedback. We will take this to improve for our future guests & your future stays if you give us another chance!

10/10 Excellent

diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable
it provided me a room to sleep and felt safe
Stayed 1 night in Feb 2023
Response from Jay Patel on 28 Feb 2023
Thank you for your feedback. We will take this to improve for our future guests & your future stays if you give us another chance!

6/10 Okay

roney

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not a nice place
Stayed 1 night in Feb 2023
Response from Jay Patel on 28 Feb 2023
Thank you for your feedback. We will take this to improve for our future guests & your future stays if you give us another chance!

2/10 Terrible

Roger

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Absolute dump. Rotten floors. Dirty sheets. Filthy bathroom. Rude staff. Avoid, avoid, avoid!!!
Stayed 1 night in Nov 2022
Response from jay on 15 Feb 2023
I am sorry that you didn't enjoy your stay with us and we will address the issue to the manger and thank you for staying with us. We will look forward to your business near future.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t stay and thank god i didn’t!!!! PLEASE STAY AWAY FROM THIS PLACE!! People there are rude, senseless, unprofessional, and hostile!!! I had to call 911 on them and I end up going somewhere better!
Stayed 1 night in Dec 2022
Response from Guest Relations on 10 Jan 2023
Dear Nancy,Your comments are not typical, as our team is one to keep exceptional guest service as a priority. In this regard, please contact us with any specific aspects you encountered while with us that were not up to par so we can promptly address them where needed. We appreciate your high rating, and we hope to welcome you back in the future.

2/10 Terrible

Tim

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
I like nothing about this place or stay-! As soon as I pulled in the parking lot and got my vehicle cut off so I could go in and check in there was a dope deal that happened right beside me, then after finally getting checked in that took forever, I went to the room that was assigned to me and as soon as I open the door a very bad smell hit me dead in the face. It smelt between rotting flesh mold and mildew, and the air conditioner was running so now I understand why. I've been locked the room back and went up to the office and spoke with the lady and she was nasty about the situation and gave me another room after 15 minutes of arguing and that room smelled the same way. So I went back up to the office and again the lady was very nasty she didn't want to give me another room I told her I was going to report her and her business to the better Business bureau. She gave me another room, the smell wasn't as bad, but it did have a smell and there was mold and mildew all around the walls in the bathroom, there's holes in the floor and the only thing that's keeping you from falling in the hole is carpet, and I'm not just trying to badmouth these people or their company that they're trying to run it's just that the property the rooms are run down, and I will not ever step foot back on to that property to spend another night I will sleep in the cold first, and I would not recommend anyone staying there
Response from jay on 29 Dec 2022
I am sorry that you didn't enjoy your stay with us and we will address the issue to the manger and thank you for staying with us. We will look forward to your business near future.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from jay on 21 Dec 2022
We really appreciate your stay and look forward to your business near future.

2/10 Terrible

Wanda

Stayed 3 nights in Dec 2022
Response from jay on 16 Dec 2022
I am sorry that you didn't enjoy your stay with us and we will address the issue to the manger and thank you for staying with us. We will look forward to your business near future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled, carpet was torn and stained. It looked not well maintained. Not enough towels.
Stayed 1 night in Dec 2022
Response from jay on 6 Dec 2022
I am sorry that you didn't enjoy your stay with us and we will address the issue to the manger and thank you for staying with us. We will look forward to your business near future.

10/10 Excellent

Larry

Stayed 1 night in Dec 2022
Response from jay on 3 Dec 2022
We really appreciate your stay and look forward to your business near future.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from jay on 29 Nov 2022
We really appreciate your stay and look forward to your business near future.

4/10 Poor

Randy

Disliked: Staff & service, amenities, property conditions & facilities
The front desk was rude
Stayed 1 night in Nov 2022
Response from VICKI on 20 Nov 2022
WE WILL ADDRESS THE ISSUE

4/10 Poor

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from none on 16 Nov 2022
I am sorry that you didn't enjoy your stay with us and we will address the issue to the manger and thank you for staying with us. We will look forward to your business near future.

4/10 Poor

Hope

Disliked: Cleanliness, amenities, property conditions & facilities
Internet not working, tv not working properly. Very cheap so you get what u pay for.
Stayed 1 night in Nov 2022
Response from none on 11 Nov 2022
I am sorry that you didn't enjoy your stay with us and we will address the issue to the manger and thank you for staying with us. We will look forward to your business near future.

6/10 Okay

David

Disliked: Property conditions & facilities
The room was dated. The floor was rotten under the rug at the entrance. Ca Rpet was old and spotted. No coffee in room and no coffee in lobby.
Stayed 1 night in Oct 2022
Response from VICKI on 31 Oct 2022
WE WILL ADDRESS THE ISSUE THANK U FOR STAYING WIOTH US WE LOOK FORWARD TO YOUR BUSINESS

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from VICKI on 31 Oct 2022
THANK U FOR STAYING WITH US WE LOOK FORWARD TOYOUR BUSINESS

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from VICKI on 31 Oct 2022
THANK U FOR STAYING WITH US WE LOOK FORWARD TO YOUR BUSINESS

4/10 Poor

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Looks like a crack hotel
Stayed 1 night in Oct 2022
Response from VICKI on 17 Oct 2022
WE APPRICATE YOUR BUSINESS

2/10 Terrible

JLON

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Crappy Hotel
The tv is tilted. The sink leaks from the heading and a catch bucket is underneath half full of water. Dads mattress has a box spring that has visible iron bars coming out. The tv had to be fixed by us, scuff marks on everything. Bits of chip crumbs under my top comforter, 1 light works by our beds. Mirror is tiled with a huge scuff on side. Hole in bathroom and you walk down a hill on the way to bathroom.
Stayed 1 night in Oct 2022
Response from Jay Patel on 11 Oct 2022
Good afternoon, we are sorry to hear about your stay. Please reach out to us directly so we can fix this.

2/10 Terrible

Oscar

Business traveller
Disliked: Property conditions & facilities
Management had to change me 3 (THREE) TIMES. The last room (3rd) had a roach and the bath tub was broken. Air condition wet the carpet. Awful.
Stayed 2 nights in Sep 2022
Response from Jay Patel on 11 Oct 2022
Good afternoon, we are sorry to hear about your stay. Please reach out to us directly so we can fix this.

6/10 Okay

Jasmine, Decatur

Disliked: Amenities, property conditions & facilities
I like some of the new staff !
Stayed 1 night in Oct 2022
Response from Jay Patel on 11 Oct 2022
Good afternoon, we are sorry to hear about your stay. Please reach out to us directly so we can fix this.

6/10 Okay

Marco, Tampa

Liked: Staff & service, amenities
My room had a funny smell plus air condition only works at 60°
Stayed 3 nights in Sep 2022
Response from VICKI on 28 Sept 2022
WE WIL ADDRESS THE ISSSUE

2/10 Terrible

Evan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from VICKI on 28 Sept 2022
WE WILL ADDRESS THJE ISSUE

2/10 Terrible

Gus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room smelled the room had HUGE ROACH'S THE SHEETS HAD HUGE BURNS THE PPL WAS RUDE THE LADY TOOK MY MONEY THEN CUSSED ME OUT FOR TAKEN TO LONG TO RESMODE
Stayed 1 night in Sep 2022
Response from Jay on 26 Sept 2022
Good afternoon, we are sorry to hear about your stay.Please reach out to us directly so we can fix this.

2/10 Terrible

Krystal

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was horrible. Very unprofessional people.
Stayed 1 night in Sep 2022
Response from VICKI on 18 Sept 2022
WE WILL ADDRESS THE ISSUE THANK U FOR STAYING WITH US

6/10 Okay

Juan

Stayed 2 nights in Sep 2022
Response from Knights Inn Baymedows on 13 Sept 2022
Thank you for choosing us!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Big mistake don’t come
Bad experience. Both doors in the unit were broken, the front door and bathroom door. With the bathroom you could see into it and the door did little to offer privacy. The sheets had burn marks and holes in them. The room smelled like smoke. The toilet had poo stains. Just overall awful place. Don’t come here.
Stayed 1 night in Aug 2022
Response from VCIKI on 3 Sept 2022
WE WILL ADDRESS THE ISSUE THANK U FOR STAYING WITH US

2/10 Terrible

Dorothy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from VICKI on 28 Aug 2022
WE WILL ADRESS THE ISSUE THANK U FOR STAING WIOTH US WE LOOK FORWARD TO YOUR BUSINESS

4/10 Poor

Haruna

Disliked: Cleanliness, property conditions & facilities
Knights Inn Jacksonville Stay Experience
The location is great but the room needs deep cleaning. The carpet is very dirty, stained and worn-out. It needs immediate replacement. I asked the guy at the front desk to change my room for me after the first uncomfortable night and he said no because all the rooms are like that. The room was, generally, not clean.
Stayed 1 night in Aug 2022
Response from Jay Patel on 16 Aug 2022
We will address the issue to the manger and thank you for staying with us. We will look forward to your business near future.

2/10 Terrible

Jonathan

Stayed 2 nights in Nov 2020
Response from vicki on 14 Dec 2020
There is no message to respond to

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Door for bathroom wouldn't shut. Gap in the front door of room. Hole in floor
Stayed 1 night in Nov 2020
Response from VICKI on 8 Nov 2020
WE WILL ADDRESS THE MATTER WE LOOK FOR WARD TO YOUR BUSINEESS THANK U FOR STAYING AT KNIGHTS INN

4/10 Poor

hai

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from vicki on 9 Nov 2020
There was nothing to respond too.