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Reviews of Hampton Inn & Suites Palestine

2.5 out of 5
Hampton Inn & Suites Palestine
2700 S Main Loop 256, Palestine, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 336 out of 477 reviews" "
Rating 8 - Good. 100 out of 477 reviews" "
Rating 6 - Okay. 21 out of 477 reviews" "
Rating 4 - Poor. 6 out of 477 reviews" "
Rating 2 - Terrible. 14 out of 477 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sharon

Liked: Cleanliness
Disliked: Staff & service
Staff is rude and unprofessional. No internet during stay , could not check in told to come back later when system up! Where do travelers have to go and wait for 2 hours for an expensive room that less than 12 hour stay! Unbelievable! I will pay more and try the La Quinta next time!
Stayed 1 night in Apr 2024

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience. 👍😃
Stayed 1 night in Apr 2024

10/10 Excellent

Andoh Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, my room was so big and clean. Big thanks to the staff.
Stayed 2 nights in Mar 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent! I had a ton of space and the people were very friendly!
Stayed 1 night in Mar 2024

10/10 Excellent

joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

carol

Travelled with partner
Very good condition
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean, the staff were great, and the free breakfast was okay. My issues were the bait and switch technique when it comes to free wifi. It's free for 7 days then after that it's $4.95 a day. Also the walls between rooms were paper thin. I could here the room next door snoring and somebody else on the other side singing in the shower. My biggest problem is still the lie about the internet.
Stayed 3 nights in Jan 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
I guess there are train tracks near by? Something made a lot of noise during the night
Stayed 1 night in Jan 2024

8/10 Good

Shirlee

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Derrick, Tomball

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cliff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

VICKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Our stay was great. The hotel was exceptionally clean. The rooms are spacious. The breakfast bar was really nice for a hotel comp. We were impressed with the whole experience. We'll stay there again when the need arises.
Stayed 2 nights in Dec 2023

8/10 Good

Field

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property.
Stayed 6 nights in Dec 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Stephanie

Travelled with family
Disliked: Staff & service
Better Service
I was overcharged then it was corrected also after checking out , I requested a invoice the receptionist refused, I just felt the kindness and generosity was not present at all the entire stay
Stayed 1 night in Dec 2023

10/10 Excellent

Scott, Emporia

Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ARNOLD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in comfortable room.
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service
Perfect place to stay for The Polar Express. Manager Kay was fantastic!
Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Taj

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Night staff was not helpful
Stayed 1 night in Nov 2023

8/10 Good

Guadalupe

Stayed 1 night in Nov 2023

10/10 Excellent

Hsin-Mei

Stayed 1 night in Nov 2023

8/10 Good

JANET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Russ

Travelled with partner
Not the hotel’s fault. Noisy people staying there especially on the weekends. Kids screaming up and down the hall at 6:30 am. Doors slamming early in the morning. Loud music until 4:30 am. Just very inconsiderate people staying there!
Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Paola

Stayed 1 night in Oct 2023

10/10 Excellent

Patty

Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Vera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Shiloh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jenifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room!!
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff (front desk).
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn has been a great addition to lodging options in Palestine. Facilities were great! Staff GREAT! Loved being able to stay here for our High School Reunion. Will definitely stay here again next time I am in Palestine! Also will recommend to friends!
Stayed 5 nights in Sep 2023

10/10 Excellent

Susie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, and close to everything. Staff was friendly and the hotel was spotless.
Stayed 1 night in Sep 2023

10/10 Excellent

Ralph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was unavailable during our visit. It would have been cool to go swimming. Beyond that, it was a great stay. It was quiet except for the three-year-old that we brought with us. We apologize for anyone getting less sleep than they should have. He was pretty excited to visit his aunt.
Stayed 4 nights in Aug 2023

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly front desk staff!!
Stayed 1 night in Aug 2023

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
The gem of this property is the front desk staff--they were all extremely kind. When housekeeping was late cleaning our room for check-in, she found us another room so we wouldn't have to continue waiting in the lobby. In addition, the rooms themselves were clean, although I did spot black mold in the shower (yuck). Now the downsides. They mix up rooms that allow pets with others that don't. We were woken up at 4:30 a.m. to someone's yappy dog who had decided it was a perfect time to play. I have a health condition with chronic pain, and good sleep is critical to managing my pain levels. Between the bed that was too soft and hurt my back, and the yapping dog, I slept poorly and had a high pain day, on a day where we had activities planned. This was preventable. Since I paid for a room that had no pets, why do I have to listen to someone else's dogs? Keep the pet owners isolated on their own floors. My other feedback is on the food. I have dietary restrictions--real dietary restrictions, not politically motivated ones. I was grateful to see a sign that says those with dietary restrictions should talk to the food staff. Yay. But the lady staffed only spoke Spanish; although I kept telling her "no milk" she kept directing me to milk. In the end, I couldn't eat there. Like most hotels, the breakfast food is garbage quality; full of fillers. Finally, a lot of things were broken: the pool was out, one of the two elevators was out, and it felt like the hallways had no AC.
Stayed 1 night in Aug 2023

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service
Ourroom was nice and the hotel staff was real helpful. Loved the coffee as we came it itwas great!! Was alittle disappointed that the pool was not open. But overall a good stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful. Me and my family would stay there again.
Stayed 2 nights in Jul 2023