Good Afternoon Francis, Our team members will be so happy to see your kind review, which we thank you for. Please come back again soon!

Wow! Thank you Wildeson for the 5 star review! Our team members will be happy to hear that you enjoyed your stay with us. Come back again soon!

Hi Thomas, Having so many restaurants and shopping options near the hotel is wonderful, and many are within walking distance. Please come back again soon!

Dear Pedro, We are so pleased to see your 4 star review. Next time you visit the Jacksonville, FL area, we'd love to have you stay with us again!

Hi Dianne, We love providing outstanding customer service for each of our guests. Thank you for your kind words and we hope to see you again soon!

Good Afternoon Dianne, You're right, our on the house hot breakfast buffet is yummy! Hope to see you again soon!

We are very happy to hear that our hotel was exactly what you were looking for as well as being comfortable. We are very sorry to hear that your guest room keys were deactivating, which was rectified. Please come back again soon!

Hi Lisa, Here at the Hampton Inn & Suites Bartram Park, we always strive to provide the best guest experience and we are happy to hear that we delivered! Thank you for your 10 star review!

Thank you for the 5 star review, Paul! It is greatly appreciated by our team! It will be a pleasure to welcome you back again soon!

Wow! Thank you for the 5 star review, Bill! It was a pleasure to have you as our guest. Please return soon!

This is certainly not a typical review for us on Expedia and we have not had a Juan as an Expedia guest in the last month, so I am going to assume that the wrong hotel was reviewed.

Good Morning Neil, Your 5 star review is greatly appreciated by our team! Thank you for selecting our hotel and we look forward to your next arrival!

Good Morning Ludy, Having so many nearby restaurants and shopping is very convenient. We're so happy to hear that you were able to pick up medicine for your grandson, hopefully he's feeling better now.

Hello Douglas. I wish you had asked us about your AC issues, because we could have helped. As for the sausage, this was a substitute sent to us by our supplier for a sausage which was out of stock, but it was not fake chicken. Breakfast is probably the most subjective of all review areas. On any given day, we will have people who love the breakfast and others not so much. Thanks for staying with us.

Greetings Kelly, You're right, there are so many nearby restaurants and shopping that you may walk to from the hotel, as well as having easy access to the Interstate but without hearing the noise. It will be a pleasure to welcome you back into our home again soon!

Hi Lynn Roth, you're right, our team member Michelle is very knowledgeable as well as attentive to each of our guests. She is a great ambassador for each of our team members and we love having her on our team. It will be a pleasure to welcome you back into our home again!

Thank you for the 5 star review, Steven. We love our 5 star guests and hope you return again soon!

Good Afternoon Jacqueline, We appreciate your 5 star review regarding our hotel as well as our friendly and welcoming team members. Come back again soon!

Thank you for your kind words regarding our manager on duty, Deborah. It is always a pleasure to meet wonderful guests such as yourself!

Good Morning Robin, Our team members will be very excited to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.

Hi Edgardo, We are so pleased to see your 5 star review and that you enjoyed your stay with us. Next time that you're in the Jacksonville area, we'd love to have you stay with us again!

Wow! Thank you for the outstanding review. Our team members will be very happy to hear that you enjoyed your stay with us! See you soon!

Good Morning Jenny, We appreciate your review, and apologize that we did not provide the outstanding service that we are known for. Please give us another opportunity to shine during your next visit.

We are sorry that we did not provide the superior experience we are known for, Robert. Please give us another opportunity to provide you with our best customer service. Thank you for your time.

Your 4 star review is appreciated by our team. We look forward to seeing you again soon!

Hi Walter, Here at the Hampton Inn & Suites Bartram Park, we always stive to provide the best guest experience and we are happy to hear that we delivered! When next in the Jacksonville area, we hope you'll return to visit us again!

Hello Jose. I am not able to identify you from the name left on the survey, but it is safe to say that your survey is not at all typical of the reviews Expedia guests give us. Our mattresses are the Hilton Serta standard and are not even old. However, bed comfort is very subjective, and in the same beds, we will get surveys saying they are wonderful, too soft and too hard. Our blankets are also Hilton standard. Thank you for staying with us.

Good Morning Rona, Thank you for sharing your experience, and we are happy you enjoyed your stay with us. Please return again soon!

Good Morning Laura, We apologize for the noise that you experienced outside your room, which was out of our control. We will gladly investigate any issues once reported as your stay with us is most important. Please visit us again soon.

Hi Robert, We are appreciative of your 4 star review. It is always a pleasure welcoming you into our home and hope to see you again soon.

Good Afternoon Scott, your 5 star review is greatly appreciated by our team members! Please come back again soon.

Greetings Harry, Thank you for the 5 star review! Our team members will be very happy to hear that you enjoyed your stay with us. Please come back again soon!

You're right, our rooms are very large, quiet and comfortable, Linda. Thank you for your kind words regarding our outstanding team members who provided good service. Please come back again soon!

Hi Dean, Thank you for the 5 star review! We hope to see you again soon!

Good Afternoon Dian, Getting a great nights sleep is very important, especially when traveling. We look forward to seeing you again in the near future.

Hello Mary Ann. We firmly believe that you have reviewed the wrong hotel. We have not had a guest named Mary Ann in the month of December, we have not had any towel racks fall from the wall, and this is certainly not an accurate description of our breakfast.

Good Day, Wow! A perfect 10 review from a perfect guest! When you visit the Jacksonville area again, we hope you will come back and visit us again!

Greetings Raul! Fantastic news! Your 10 star review is greatly appreciated! It will be a pleasure to welcome you back into our home again soon!

We are not aware of any broken shower doors in our hotel, so we must question whether this review is for the correct hotel.

Good Afternoon Lisa, Thank you for the 5 star review! Our team will be very happy to hear that you enjoyed your stay with us and we hope to see you again soon!

Wow! Thank you for the 5 star review from a 5 star guest! We hope to see you again soon!

Good Morning Janet, Having so many nearby restaurants and shopping is very convenient for our guests. Thank you for the 5 star review! It will be a pleasure to welcome you back into our home again soon!

Wow! Thank you for the 5 star review, George. It is always a pleasure to see you and we hope to see you again soon!

Dear Robert, we are sorry to see this 3 star review and apologize for the inconvenience you may have experienced, which is not our normal experience as each of our team members take great pride in providing outstanding customer service. Please give us another opportunity to see how we've improved.

Greetings Michael, Our team will be very happy to hear that you liked everything during your stay. Please come back anytime!

Hi Jerry. Sorry to see that you had concerns about cleanliness. I note that you were with us for 2 nights and did not express any dissatisfaction to us during the stay. We are very responsive to concerns we know about, and our housekeepers take great pride in their work. Thanks for taking the time to complete the survey.

Good Evening Barbara, your kind review is greatly appreciated! We love the on the house hot breakfast buffet as well. Come back again soon!

Good Morning Theodore, Your kind words in regards to Regina are greatly appreciated. She is a wonderful team member! We hope to see you again soon!

Hello Robert. You have not expressed the actual problem accurately. It was not that we did not have a clean room available for you when you arrived. The problem was that you complained about an odor in the assigned room and we did not have a different room in our sold-out hotel to offer you. As you were advised by me on the Expedia message board, we did not charge Expedia for the room you booked and have no problem with you receiving a refund from Expedia, and if Expedia contacts us to authorize it, of course we will do so. However, we cannot "get" you a refund. It is incumbent upon you to contact Expedia for the refund, and we will of course support your request. Sorry for the unfortunate problem. It is not typical of the huge amount of Expedia business we do here. We wish you and your family a happy holiday season.