Quick checkin, very nice clerk, room clean, bed okay, kinda weird mattress it was like all memory foam so you felt like you were getting out of a valley when you got up
Comment from Hotel Management
31-Jan-2016 by nn, Hotel Management
I first would like to thank you for taking time out of your busy day to write a review regarding your stay at our hotel. I would also like to thank you . I appreciate your commitment to the brand. Also, I am glad to see that you found our hotel to be extremely clean and the housekeeping staff service to be excellent. I will make sure to pass on your kind comments regarding the housekeeping staff to my entire team.
Additionally, I want to apologize that we did not achieve our goal of ensuring that you were 100% satisfied prior to leaving our hotel. We pride ourselves on providing top notch customer service and I'm very sorry that we fell short in this category. I assure you that my team and I are very committed to delivering the best customer service and we will use your suggestions to better our hotel.
Again, thank you very much for your commitment to the Marriott family of hotels. I hope that the next time you are in the area you will visit our hotel again so that we can show you a great Marriott stay that I know we are capable of achieving.