Exterior

Reviews of Fairfield Inn by Marriott Jackson Airport-Pearl

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 352 out of 636 reviews" "
Rating 8 - Good. 188 out of 636 reviews" "
Rating 6 - Okay. 46 out of 636 reviews" "
Rating 4 - Poor. 34 out of 636 reviews" "
Rating 2 - Terrible. 16 out of 636 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet - friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rhyiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every
Stayed 2 nights in Apr 2024

10/10 Excellent

margaret

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place, very good experience
Stayed 1 night in Mar 2024

6/10 Okay

Alexandra

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was WONDERFUL! The hotel was very dark inside. Our room was missing the cover on the AC and the inner workings of the unit, along with all of the dust and grime. The foot plate in the shower was also chipped and damaged. Overall I would not stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Brendon, Okotoks

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay, with plenty of dining option in walking distance
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a comfortable stay with us and that you enjoyed the dining options within walking distance of our property. Providing convenient amenities and a pleasant experience for our guests is important to us, and we're thrilled that we met your expectations in this regard. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best Regards,Aries Connects World

8/10 Good

JENNIE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Found trash in trashcan and what appeared tobe the rim of a drink bottle on floor near bed.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Hi JENNIE,We apologize for the oversight during your stay, and we appreciate you bringing it to our attention. Cleanliness is a top priority for us, and we regret that we fell short of your expectations. Rest assured, we will address this with our housekeeping team to ensure a thorough and diligent inspection of every room. Your feedback is crucial in helping us improve, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Best Regards,Aries Connects World

10/10 Excellent

NE MENTAL HEALTH REG III

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a repeat stay!
Great location! Hot breakfast and good coffee. Friendly staff, clean rooms, comfortable bed....I'll stay here again.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Guest,Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed our great location, hot breakfast, and good coffee. It's wonderful that our friendly staff, clean rooms, and comfortable beds left a positive impression on your stay. We truly appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay. Best Regards,Aries Connects World

8/10 Good

Claudine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was fast and front desk clerk was nice and informative. Property is well taken care off. Room is spacious and clean except only complaint is the smell of cigarette smoke in the room, a previous guest has smoked in the room even tho it’s a none smoking room and the smell is still well imprinted in the room. The room needs to be air out for a while for the smell to leave the room. 124
Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Hi Claudine,Thank you for your positive comments regarding the fast check-in, helpful front desk clerk, and the overall well-maintained property. We sincerely apologize for the inconvenience caused by the lingering smell of cigarette smoke in your room. Your feedback is valuable, and we'll ensure that necessary measures are taken to address this issue promptly. We appreciate your understanding, and if there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more comfortable experience.Best Regards,Aries Connects World

10/10 Excellent

Monseeta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overnight!
Great stay. Friendly staff! Room was clean. No microwave but we didn’t need one! Rested well and beds were comfortable.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Hi Monseeta,Thank you for your positive review! We're delighted to hear that you had a great stay and found our staff friendly. It's wonderful that your room was clean, and you rested well on our comfortable beds. We appreciate your understanding about the absence of a microwave, and we're glad it didn't impact your overall experience. If there's anything specific you'd like to see in the future or if there's anything we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back for another comfortable and pleasant stay. Best Regards,Aries Connects World

6/10 Okay

Schuyler

Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Hi Schuyler,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Aries Connects World

10/10 Excellent

Liesl

Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

carolyn

Liked: Cleanliness, staff & service
The front desk representative was very knowledgeable of the hotel information. I like the fact that the check out time is 12 noon. My dislike of the hotel is that it's dated. The toilet flushed loudly, the lights in the bathroom area were really dim.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Hi carolyn,Thank you for sharing your feedback with us. We're pleased to hear that you found our front desk representative knowledgeable and appreciated the check-out time. However, we apologize for any inconvenience caused by the dated aspects of the hotel, including the loud toilet flush and dim lights in the bathroom area. Your comments are valuable, and we'll take them into consideration as we work towards improvements. If there's anything specific you'd like us to address or if there are ways we can make your next stay even better, please feel free to let us know. We value your visit and hope to have the opportunity to provide an enhanced experience in the future.Best Regards,Aries Connects World

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a stopover in Mississippi and stayed at this hotel several times; the staff was great, and the stay was pleasant.
Stayed 1 night in Dec 2023

8/10 Good

Deann

Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Deann, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Aries Connects World

8/10 Good

Kendall

Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

BONNIE S

Liked: Cleanliness, staff & service, property conditions & facilities
lighting in the room is very insufficient especially in the bathroom
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Hi BONNIE,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with insufficient lighting, particularly in the bathroom. Your comfort is a priority for us, and we appreciate you bringing this to our attention. We will promptly assess and address the lighting in the room, ensuring a brighter and more comfortable environment for our guests. If there's anything else you'd like to share or if you have specific suggestions, please feel free to contact our customer service team. We value your input and hope to have the opportunity to provide you with an improved experience during your next stay.Best Regards,Aries Connects World

10/10 Excellent

Kendall

Stayed 1 night in Dec 2023
Response from Customer Care Team on 11 Jan 2024
Hi Kendall,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Aries Connects World

10/10 Excellent

Olin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on 5 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff was amazingly helpful.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Hi James,Thank you for your positive feedback! We're thrilled to hear that our staff was amazingly helpful during your stay. Providing excellent service is our top priority, and we're delighted that our team made a positive impact on your experience. If there's anything specific you'd like to highlight about the service or if there's anything else we can do to make your future stays even more enjoyable, please let us know. We appreciate your kind words and look forward to welcoming you back.Best Regards,Aries Connects World

10/10 Excellent

Donald, Long Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was highly recommended to me by a fellow business friend. Now that I have checked in, I can see why he did. This is a great choice for this area if you can get a room. The front desk clerk is a first class professional, too. Great amenities. Don't hesitate to book a room here.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 13 Dec 2023
Dear Donald,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Aries Connects World

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and staff were very nice and courteous
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Hi Shelley,Thank you for taking the time to share your experience. We're delighted to hear that you found our room accommodations to your liking and that our staff provided you with courteous and attentive service. Ensuring our guests' comfort and satisfaction is our top priority, and it's truly gratifying to receive such positive feedback. Should you have any specific suggestions or preferences for your future visits, please do not hesitate to let us know. We're committed to continually enhancing our services to meet and exceed your expectations.Best Regards,Aries Connects World

6/10 Okay

Starr

Liked: Staff & service, room comfort
Had a roach in room, killed it
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Hi Starr,I'm truly sorry to hear about the unwanted visitor in your room. We take reports of pests seriously and have pest control measures in place, but it seems one slipped through. Please accept our apologies for this inconvenience. If you encounter any further issues or if there's anything else we can do to assist during your stay, please don't hesitate to reach out to our staff. Your comfort and satisfaction are important to us, and we'll take immediate steps to address this matter. We hope to host you hassle-free next time!Best Regards,Aries Connects World

8/10 Good

LLOYD, LILBURN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on 29 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I 20.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 28 Nov 2023
Hi Gary,Being conveniently located near I-20 is one of our advantages! If there's anything more we can do to make your stay even better or any specific aspects you found particularly helpful due to our proximity to the highway, please feel free to share. We're here to ensure your experience remains convenient and comfortable! Thank you for choosing us!Best Regards,Aries Connects World

2/10 Terrible

Angela

Stayed 1 night in Nov 2023
Response from Customer Care Team on 22 Nov 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Patricia

While at a meeting they took everything out of my prepaid room and took it to the front desk without telling me. After the meeting, my key still opened the door as usual. Shortly there after, the man they had rented my room to tried to enter with his key. The staff were rude unapologetic and it required a trip to the front desk to get any answers and have the problems rectified.
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 17 Nov 2023
Dear Patricia,I'm truly sorry to hear about the unsettling experience you had during your stay. It's completely unacceptable that your prepaid room was accessed and your belongings removed without your knowledge or consent. This is a serious breach of our standard procedures and I understand the frustration and inconvenience this must have caused. Your comfort and security are our top priorities, and I apologize for the unprofessionalism and rudeness displayed by our staff in handling this situation. Please know that we take this matter seriously and will address it with the utmost urgency to ensure that such incidents do not occur again in the future. If there's anything further we can do to rectify this and regain your trust, please don't hesitate to reach out. We value your feedback and your experience will be used to improve our services.Best Regards,Aries Connects World

6/10 Okay

Karen

Disliked: Property conditions & facilities
After I was checked in for a second floor room, the clerk told me that the elevator was out of commission.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 15 Nov 2023
Hi Karen,I'm sorry to hear about the inconvenience with the elevator during your stay. We understand the importance of having all facilities fully operational for our guests' comfort. Your feedback regarding the property conditions and facilities is valuable to us, and we're actively working to address and improve these issues. If you decide to stay with us again, we'll strive to make sure your experience is more seamless and enjoyable.Best Regards,Aries Connects World

4/10 Poor

Darla

Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Hi Darla,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to hear from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!Best Regards,Aries Connects World

10/10 Excellent

LLOYD, LILBURN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on 8 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Richard, Kankakee

Disliked: Cleanliness
Response from Customer Care Team on 8 Nov 2023
Dear Guest,We appreciate your feedback, and we apologize for any issues you encountered with cleanliness during your stay. Maintaining a clean environment is a top priority, and we take your comments seriously. Your feedback will help us improve, and we hope to have the opportunity to provide you with a more satisfying experience in the future.Best Regards,Aries Connects World

10/10 Excellent

Tyler

Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Dear Tyler,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Aries Connects World

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Jennifer

Stayed 2 nights in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Dear Jennifer,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Aries Connects World

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price plenty of places to dine within walking distance
Stayed 1 night in Oct 2023
Response from Customer Care Team on 10 Oct 2023
Hi James,We're delighted to hear that you had a great stay with us and found our hotel to be a good value for the price. It's also wonderful to know that there were plenty of dining options within walking distance, making your stay even more convenient. If you have any specific feedback or suggestions for us to continue providing a positive experience, please feel free to share. We appreciate your business and hope to welcome you back in the future!Best Regards,Aries Connects World

10/10 Excellent

Ted

Stayed 1 night in Sep 2023
Response from Customer Care Team on 24 Oct 2023
Dear Ted,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Aries Connects World

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Care Team on 8 Sept 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Sherese

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a joy to stay here will stay again
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 7 Sept 2023
Hi Sherese,We're delighted to hear that you always enjoy your stays with us! Your continued loyalty is greatly appreciated, and we look forward to welcoming you back for another joyful stay in the future!Best Regards,Aries Connects World

8/10 Good

Robert

Stayed 1 night in Sep 2023
Response from Customer Care Team on 6 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Bathtub was very slippery.
Stayed 1 night in Aug 2023
Response from Customer Care Team on 1 Sept 2023
Dear Pamela,We appreciate your feedback about the bathtub being slippery. Guest safety is a top priority, and we apologize for any inconvenience you experienced. We will take this into consideration and look into adding anti-slip measures to our bathtubs to ensure a safer experience for our guests. Thank you for bringing this to our attention, and we hope to provide you with an improved stay in the future.Best Regards,Aries Connects World

10/10 Excellent

Quentin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from Customer Care Team on 31 Aug 2023
Hi Quentin,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Aries Connects World

8/10 Good

Allen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on 24 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Chance

Stayed 1 night in Aug 2023
Response from Customer Care Team on 7 Sept 2023
Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Aries Connects World

10/10 Excellent

Christy, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Care Team on 18 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jane

Stayed 1 night in Aug 2023
Response from Customer Care Team on 12 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Mary Ann

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of the best places I have stayed at, all the employees were so helpful and a blessing. Will come and stay there again.
Stayed 1 night in Aug 2023
Response from Customer Care Team on 9 Aug 2023
Hi Mary,Thank you for your kind words! We're delighted to hear that you had a wonderful stay and that our team could make a positive impact on your experience. We look forward to welcoming you back for another great stay in the future. Safe travels!Best Regards,Aries Connects World

8/10 Good

EDWIN ALEJANDRO

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Customer Care Team on 8 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 1 night in Jul 2023
Response from Customer Care Team on 1 Aug 2023
Hi Cassandra,Thank you for your feedback! We're pleased to hear that you enjoyed a peaceful and quiet stay with us. Providing a relaxing environment for our guests is important to us, and we're glad that you found it to be the case during your visit. If there's anything else we can do to enhance your future stays with us, please feel free to let us know. We value your business and look forward to welcoming you back in the future!Best Regards,Aries Connects World

2/10 Terrible

Shanita

Stayed 1 night in Jul 2023
Response from Customer Care Team on 12 Aug 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Monica

Liked: Staff & service
Hotel was good for a quick stay.
Stayed 1 night in Jul 2023
Response from Customer Care Team on 1 Aug 2023
Hi Monica,Thank you for your review! We're glad to hear that our hotel served its purpose for your quick stay. We strive to provide a comfortable and convenient experience for all our guests. If there's anything specific you feel we could improve upon to make your future stays even better, please don't hesitate to share your feedback with us. We appreciate your business and hope to welcome you back again in the future!Best Regards,Aries Connects World