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Reviews of Days Inn by Wyndham Jackson

2 out of 5
Days Inn by Wyndham Jackson
1919 Us Highway 45 Byp, Jackson, TN

Reviews

5.2
Rating 10 - Excellent. 67 out of 573 reviews" "
Rating 8 - Good. 93 out of 573 reviews" "
Rating 6 - Okay. 121 out of 573 reviews" "
Rating 4 - Poor. 107 out of 573 reviews" "
Rating 2 - Terrible. 185 out of 573 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

4.2/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Anita

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked us in was very friendly, quick ,knowledable.
Stayed 7 nights in Apr 2024
Response from Bhavin Patel on 23 Apr 2024
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Peyton

Business traveller
Disliked: Property conditions & facilities
Two staff members I me were great. The owners of the property obviously don’t care about quality.
Stayed 7 nights in Apr 2024
Response from Bhavin Patel on 10 Apr 2024
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Brandon

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely rude and unreasonable. First room our toilet didnt work so we got a different one and the air conditioner was messed up in the second one and they told me they wouldnt move us again. Was not as clean as it should have been.
Stayed 3 nights in Apr 2024
Response from Bhavin Patel on 10 Apr 2024
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Tabitha

Disliked: Cleanliness, property conditions & facilities
Bad area
Response from Bhavin Patel on 16 Mar 2024
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Gh

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Behavin Patel on 16 Mar 2024
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

10/10 Excellent

Adam

Stayed 1 night in Feb 2024
Response from Bhavin Patel on 26 Mar 2024
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel needs a makeover
The room was smelly, the bed felt like a rock, the toilet was loose, wifi wouldn't reach the room, the a/c unit was too loud, the TV was way off of the bed's point of view.
Stayed 2 nights in Jan 2024
Response from Bhavin Patel on 23 Jan 2024
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

4/10 Poor

Becky

Disliked: Staff & service, room comfort
Bad place to stay
This is not a place to take your family! The room was clean. The bed was terrible! There was loud music played until 3 in the morning and then I was awaken at four with a loud screaming match going on outside
Stayed 1 night in Dec 2023
Response from Bhavin Patel on 23 Jan 2024
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

8/10 Good

Jason, Glendale

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bhavin Patel on 19 Dec 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

8/10 Good

christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bhavin Patel on 19 Dec 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to I-40. near freezing outside, could have used more blankets. It was fine for the pass thru trip
Stayed 1 night in Nov 2023
Response from Bhavin Patel on 19 Dec 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

DARLENE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing. People at 4:30am standing right outside our room, screaming; cussing; fighting.. We were scared to leave.. AWFUL
Stayed 1 night in Nov 2023
Response from Bhavin Patel on 19 Dec 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Terriese

Stayed 1 night in Nov 2023
Response from Bhavin Patel on 19 Dec 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Misrepresented by pictures on website
This hotel isn't represented correctly by its photos on your website at all. Pictures make it look very nice and clean. It is not nice and clean. Rooms were furnished with towels and bed linens that were stained and had cigarette burn holes in them. Hotel is very run down and not well maintained at all. Staff was friendly enough. However this is definitely not a good hotel and is also in the bad part of town. Would not recommend anyone stay here ...
Stayed 2 nights in Nov 2023
Response from Bhavin Patel on 7 Nov 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

10/10 Excellent

Devin

Stayed 3 nights in Oct 2023
Response from Bhavin Patel on 26 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

8/10 Good

Price

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Bhavin Patel on 17 Oct 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Pat

2/10 Terrible

Chantel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very horrible, hotel is not kept up at all
Stayed 2 nights in Oct 2023
Response from Bhavin Patel on 17 Oct 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

10/10 Excellent

Jeffery

Stayed 3 nights in Sep 2023
Response from Bhavin Patel on 24 Sept 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Amber

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Run away-don’t walk! Run down shanty property
Upon pulling up to this hotel, we were skeptical about safety & poor condition of this property but checked in anyway due to non-refundable purchase & being so tired from our road trip. The best thing about this hotel was the person checking us in-Lewis tried to accommodate us the best he could (requested 1st floor room) but as we drove around the back of the hotel to get to our location, we about blew out a tire on the asphalt chunks & holes. We noticed a woman cutting through a cut in the chainlink security fence (prostitute??) on our way back & then the terrible condition of the rooms facing the back-all the curtains were deteriorating, there were personal furniture items/trash outside on the walkways, and when we arrived at our room, our parking area was adjacent to a Taco Bell drive through-felt like we were parking AT the restaurant. The worst was yet to come-once I got inside the room, I had to use the bathroom urgently, but when I went in the bathroom, the doorknob was broken out of the door frame just laying in there. The towel bar was ripped off the wall, and the bathtub had rusted out on the exterior!!! Talk about a health hazard. I couldn’t even finish my pee before I was calling the front desk to just leave the property. Apparently, the request happens so frequently the front desk didn’t even try to fight me on staying-they agreed to work with Hotels.com to allow me a refund. STAY IN HOLLADAY, NOT JACKSON.
Rusted out tub
Stayed 1 night in Sep 2023
Response from Bhavin Patel on 22 Sept 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

10/10 Excellent

Jacqueline

Stayed 7 nights in Sep 2023
Response from bhavin patel on 3 Oct 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I didn’t even stay . As soon as I checked in and opened the room door i immediately went and asked for refund do to what looked and smelled to be pet urine in the floor it was nasty. They still havnt gotten back with me on the refund . The man at the desk however was very nice and respectful.
Stayed 1 night in Sep 2023
Response from Behavin Patel on 12 Sept 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

karine

Travelled with partner
Pool was empty mattress were hard as a rock and area was bad
Stayed 1 night in Aug 2023
Response from Bhavin Patel on 22 Aug 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Nan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I work for a trucking company and booked my drivers , husband and wife team, a room last night. The mattress was COVERED in bedbugs , I have the pics , the pillows were covered in drool and stuck and the bath tub was filthy. I contacted reservations, they told me to have my driver go to the front desk for another room. I told my driver to look at the room before going in and that's when the clerk told my driver to get the "F" out of his motel now!" I am reporting this to the health dept of TN as well .I told the Customer Care people for Windham Properties I want a full refund. Does that come from Expedia or them? Thank you, Nan
Stayed 1 night in Aug 2023
Response from Bhavin Patel on 4 Sept 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

8/10 Good

Zaay

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Bhavin Patel on 7 Aug 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was closed. Sink and bath area were terrible . Rail hanging off wall, mirror broken and stained, doorhandle to toilet area hanging off and unusable, bath badly stained around drain, ceiling paint above bath hanging off and stained, and cockroaches around dirty toilet bowl area. Room number117. I will never use Days Inn again, and I am considering ending my use of Expedia for future hotel referrals.
Stayed 1 night in Jul 2023
Response from Bhavin Patel on 29 Jul 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Julia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beyond shabbing, the shower faucet leaked like a sieve and the toilet clogged after minor use. Had to plunge it ourselves
Stayed 1 night in Jul 2023
Response from Behavin Patel on 29 Jul 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Nikki

Travelled with family
Disliked: Staff & service, property conditions & facilities
We Never got checked in, nobody came to the front desk at all the place looked not so pleasant and after two attempts to check in to no avail we drove on.
Stayed 1 night in Jul 2023
Response from Behavin Patel on 19 Jul 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Loretta

Travelled with family
Disliked: Staff & service, property conditions & facilities
The rooms were misrepresented online via Expedia, showed a very nice pool which in fact was drained not operational! Corridors smelled of urine! People in parking lot very sketchy and loud, profanity! My granddaughter was terrified! Nasty disgusting place, staff not helpful in anyway! Could not even get clean towels! We had to check out and go somewhere else even though we had already paid, was told only Expedia could give us a refund!! Expedia is yet to reply !!
Stayed 2 nights in Jul 2023
Response from Bhavin Patel on 19 Jul 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
No one at check in. Gave up after 5 minutes.Not clean,neglected property. Do not waste your time at this place. It should not be listed. People loitering.
Stayed 1 night in Jul 2023
Response from Bhavin Patel on 11 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Rikilee

Stayed 2 nights in Jun 2023
Response from Bhavin Patel on 29 Jul 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

6/10 Okay

John

Liked: Staff & service
Jackson TN adventure
Different part of town than we expected…. No gunfire but lots of revving of engines through the night curtains are fresh/new so some light was spilling thru fro the WELL lit parking lot
Stayed 1 night in Jul 2023
Response from Behavin Patel on 3 Jul 2023
ear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Behavin Patel

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
This was easily the worst hotel I think I’ve ever been in.Everything about it is disgusting. It should be demolished immediately.
Stayed 1 night in Jun 2023
Response from Behavin Patel on 3 Jul 2023
ear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Behavin Patel

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just a bed
The room looked like it was in the midst of a remodel. The only thing there was a bed. No pictures on the walls. Nothing to make it feel homey.
Stayed 1 night in Jun 2023
Response from Behavin Patel on 3 Jul 2023
ear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Behavin Patel

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
DON"T STAY HERE
This property was misrepresented on your website and was NOTHING like the pictures. The room was dowdy, the bath disgusting, the staff unhelpful and rude. I want a refund. The place was a dump.
Stayed 1 night in Jun 2023
Response from Bhavin Patel on 27 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Bhavin Patel on 26 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Gregory

Travelled with partner
Disliked: Cleanliness
Rancid smell. Cheap rundown furniture. Very sparse furnishings. Unprofessional employees. Real sh-those!!
Stayed 1 night in Jun 2023
Response from Behavin Patel on 22 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Stacy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is the absolute worst property I have ever stayed and I have stayed at some pretty sleepy places around the world. Curtains tattered and torn. Hair in sink and tub. Burn holes in bedding. Stains on sheets and towels. All in all, just nasty. This one should be removed from the Expedia sight as it brings down the overall quality of Expedia.
Response from Bhavin Patel on 18 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

6/10 Okay

Paul

Stayed 1 night in Jun 2023
Response from Behavin Patel on 11 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

4/10 Poor

paula, Austin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great front desk staff! Sheets are clean. Floors need a scrub and curtains replaced. It’s cheap and they take pets.
Stayed 2 nights in Jun 2023
Response from Bhavin Patel on 9 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

4/10 Poor

Dawn

Business traveller
Liked: Room comfort
Not good
The fridge leaked water all over the floor. The tv didnt work for first half of stay. Staff not very friendly
Stayed 1 night in Jun 2023
Response from Bhavin Patel on 9 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

4/10 Poor

KAYANN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was filthy, the curtains was dirty and torn, the floor was not mopped and the sheets had stains...please do better days inn
Stayed 3 nights in Jun 2023
Response from Bhavin Patel on 9 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
IT WAS A GOOD PRICE BUT DID NOT FEEL SAFE THERE. WE ENDED UP NOT STAYING THERE AND FOUND A DIFFERENT HOTEL. lOTS OF PEOPLE LINQURING IN THE PARKING LOT
Stayed 1 night in May 2023
Response from Bhavin Patel on 9 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Ronicca

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I came to the property and they gave me a room not finished being clean. I was so tired that I was like give me the things I’ll finish the room. He told me they are out of pillow cases and I can use the rags from the room to clean. He showed me another room and it smelled like urine and it had a big stain on the fitted sheet and the bathroom looked like 100 people took a shower there’s more if I wasn’t to tired to explain
Stayed 1 night in May 2023
Response from Bhavin Patel on 30 May 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

10/10 Excellent

Jelisa

Liked: Cleanliness, staff & service, property conditions & facilities
House keeping didn’t take out the trash
Stayed 2 nights in May 2023
Response from Bhavin Patel on 22 May 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

6/10 Okay

Crystal

Stayed 1 night in May 2023
Response from Bhavin Patel on 12 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

10/10 Excellent

Paul

Liked: Staff & service, amenities
Stayed 1 night in May 2023
Response from Bhavin Patel on 12 Jun 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Bhavin Patel on 16 May 2023
1.ApologizeDear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

10/10 Excellent

michael

Stayed 1 night in Apr 2023
Response from Bhavin Patel on 28 Apr 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was misrepresented on all websites including their own. Conditions were horrible, gross. Shocked that it somehow got a 7.5 rating. This shows me that you cannot trust these reviews. I would have switched hotels if it wasn’t a late arrival and just too frustrated and tired to go through the fight. Will never use this hotel chain again. May never use Expedia again. Sad that people can print fraudulent pictures. Horrible
Stayed 1 night in Apr 2023
Response from Bhavin Patel on 25 Apr 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel

2/10 Terrible

Amy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The doors to the room would not close right. The picture of the hotel is not what the hotel looks like. The chairs in the lobby where stained. I felt so unsafe in the area I had to sleep with gun beside the bed.
Stayed 1 night in Apr 2023
Response from Bhavin Patel on 25 Apr 2023
Dear ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General Manager,Bhavin Patel