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Reviews of Comfort Suites Jackson I-40

2.5 out of 5
Comfort Suites Jackson I-40
61 Casey Jones Lane, Jackson, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 608 out of 900 reviews" "
Rating 8 - Good. 210 out of 900 reviews" "
Rating 6 - Okay. 48 out of 900 reviews" "
Rating 4 - Poor. 24 out of 900 reviews" "
Rating 2 - Terrible. 10 out of 900 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel fit the bill for us. It was very easy to walk over to visit the Casey Jones Museum while we were in Jackson.
Stayed 1 night in Mar 2024
Response from Management on 18 Apr 2024
Greetings and thanks for taking the time to review our hotel. We are so happy you enjoyed your stay and hope to see you again soon!Safe Travels

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Greetings and thanks for taking the time to review our hotel. We are so happy you enjoyed your stay and hope to see you again soon!Safe Travels

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Greetings and thanks for taking the time to review our hotel. We are so happy you enjoyed your stay and hope to see you again soon!Safe Travels

8/10 Good

Jack

Liked: Staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Greetings and thanks for taking the time to review our hotel. We are so happy you enjoyed your stay and hope to see you again soon!Safe Travels

8/10 Good

Sintija

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The motning shift person workimg st fromt drsk isnt friendly at all, quiet the opposite. And when youre getting breakfsdt, 2 people standing watching yiur every step. So i was uncomfortable grtting the food cause i felt judged with looks. But the jaccuzzi worked and the rest was good.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Greetings, Our breakfast folks are there to help if you need assistance with anything and to make sure the chafers are refilled when needed. We appreciate your patronage an hope to see you again soon.

10/10 Excellent

Drew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, pool was nice and hot tub. Easy parking and great staff.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thanks! and we hope to serve you again soon!Happy travels

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean facility with helpful staff.
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Toby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok stay
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Greetings Thomas and thanks for taking he time to do your review on Comfort Suites! We appreciate your 5/5 and hope to see you again soon!

10/10 Excellent

Jennifer, Normal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of things to do close by.
Stayed 1 night in Mar 2024
Response from Guest Services on 23 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for staying with us. We hope to see you again.

4/10 Poor

Jon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Mar 2024
We apologize for failing to meet your expectations. Would be interested to know why you gave us a '2' since this is not our normal.

10/10 Excellent

Tabatha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great people and great property. Will continue to stay here every time I come to Jackson.
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Amanda

Stayed 2 nights in Feb 2024
Response from Guest Services on 23 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb 2024
Thank you for staying with us. We hope to see you again.

8/10 Good

Jim

Stayed 1 night in Jan 2024
Response from Guest Services on 23 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Dwayne

Comfy beds
Stayed 1 night in Jan 2024
Response from Guest Services on 10 Jan 2024
Thank you fro staying with us. We hope to see you again.

6/10 Okay

salameh obaidat

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Stains and bad smells on bedding
Stayed 1 night in Dec 2023
Response from Guest Services on 10 Jan 2024
We apologize for failing to meet your expectations. In the future should you encounter linens that appear not to be clean, please advise the front desk immediately.

6/10 Okay

Deb

Travelled with family
Stayed 1 night in Jan 2024
Response from Guest Services on 10 Jan 2024
Thank you for staying with us. We hope to see you again.

2/10 Terrible

Rick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Requiring a $150.00 deposit posted to my AMERICAN EXPRESS. I told front desk I was a diamond account and he told me it did not matter. He wanted a deposit. I booked this time with expedia it was quicker than using on line and cheaper.. I will not go back unless I have to.
Stayed 1 night in Jan 2024
Response from Guest Services on 10 Jan 2024
The reservation you booked was a pre-paid reservation through Expedia. It is our policy to require a deposit on any and all 3rd party pay reservations. This policy is listed in the Hotel Alerts as you book your reservation.As you did not book this through Choice, your Choice Priviledge status was unavailable to us.

6/10 Okay

Brian

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Services on 10 Jan 2024
Thank you for staying with us. We hope to see you again.

6/10 Okay

Christina

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Guest Services on 10 Jan 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from Guest Services on 27 Jan 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place! Will stay here every time!
Stayed 2 nights in Dec 2023
Response from Guest Services on 6 Jan 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor swimming pool great for kids.
Stayed 2 nights in Dec 2023
Response from Guest Services on 6 Jan 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed for our kids' sake the indoor swimming. Rooms were bigger than most.
Response from Guest Services on 6 Jan 2024
Thank you for staying with us. We hope to see you again.

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight rest
The hotel was clean. One of our bed was too squeaky and front desk swapped us out. Overall it was a very quiet night to help with my next day driving for 12 hours
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Jan 2024
Thank you for staying with us. We hope to see you again.

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Jan 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on 28 Dec 2023
Thank you so much for staying with us. We hope to see you again in the future should you be in the area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Ver Nice Hotel, Clean, Quiet a and came with a nice breakfast
Stayed 1 night in Dec 2023
Response from Guest Services on 28 Dec 2023
Thank you so much for staying with us. We hope to see you again in the future should you be in the area!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Great stay! Clean, spacious room. Friendly staff. Great amenities, to include breakfast. Good location, very close to I-40.
Stayed 1 night in Dec 2023
Response from Guest Services on 28 Dec 2023
Thank you so much for staying with us. We hope to see you again in the future should you be in the area!

4/10 Poor

David

Stayed 1 night in Dec 2023
Response from Guest Services on 28 Dec 2023
We apologize for failing to meet your expectations. We hope you give us another opportunity to improve your opinion of our Hotel.

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night’s stay
Very happy with my overnight stay while traveling. I will return.
Stayed 1 night in Dec 2023
Response from Guest Services on 28 Dec 2023
Thank you so much for staying with us. We hope to see you again in the future should you be in the area!

8/10 Good

Karen, longwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property itself was clean and well cared for. But breakfast left a bit to be desired. My room was next to the Chute room which was fine 3 nights of my stay but the last night, someone used the Chute at 4m in the morning and the chute door slammed shut and woke me up with quite a start. new staff was training at the Front desk the entire time I was there, so the Front Desk was well staffed.
Stayed 4 nights in Dec 2023
Response from Guest Services on 28 Dec 2023
We apologize for your night's sleep being interrupted during your last night. We have discussed with staff the importance of locking all access doors at the end of their work day.Thank you for sharing this information with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We almost always stay at this hotel when in Jackson. The rooms are comfortable and with the updated bathrooms with walk-in showers it's a great place to stay.
Stayed 4 nights in Dec 2023
Response from Guest Services on 28 Dec 2023
Thank you so much for staying with us. We hope to see you again in the future should you be in the area!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and clean, front desk staff was friendly and helpful. Room was clean and in good condition, no complaints
Stayed 1 night in Nov 2023
Response from Guest Services on 28 Dec 2023
Thank you so much for staying with us. We hope to see you again in the future should you be in the area!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
So as comfort Suutes go, this place was fresh and clean. Bed was comfy and pillows nice. The guy at front desk was uninspired but fine. Location is near lots of commerce and food. Really net net, perfectly fine. Not cheap but fine.
Stayed 1 night in Nov 2023
Response from Guest Services on 28 Dec 2023
Thank you so much for staying with us. We hope to see you again in the future should you be in the area!

10/10 Excellent

Violet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was absolutely amazing! I didn’t get the young man’s name but he was awesome. We came in from traveling a while and I was a bit emotional from visiting my brother at the hospital and he made my thanksgiving!! The property is clean quiet and convenient!! We will be back!!
Stayed 1 night in Nov 2023
Response from Guest Services on 27 Nov 2023
Thank you for staying wiht us! We hope to see you again.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Clean and modern hotel. Breakfast was great and staff was friendly. We would stay here again for sure.
Stayed 1 night in Nov 2023
Response from Guest Services on 27 Nov 2023
Thank you for staying wiht us! We hope to see you again.

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a hard time getting the temperature right in the room.
Stayed 1 night in Nov 2023
Response from Guest Services on 27 Nov 2023
Thank you for staying wiht us! We hope to see you again.

10/10 Excellent

Carol

Comfortable, convenient, and clean with great breakfast.
Stayed 1 night in Nov 2023
Response from Guest Services on 27 Nov 2023
Thank you for staying wiht us! We hope to see you again.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
This is the 2nd Comfort Suites I’ve stayed at this week and this one was also awesome. So much in fact I’ll be looking for these hotels as I travel home. Clean, safe, up to date. Great work!
King suite
Stayed 1 night in Nov 2023
Response from Guest Services on 27 Nov 2023
Thank you for staying wiht us! We hope to see you again.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on 20 Nov 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from Guest Services on 20 Nov 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Guest Services on 20 Nov 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Great staff. Very clean. The beds were very comfy. Very close to restaurants.
Stayed 2 nights in Nov 2023
Response from Guest Services on 20 Nov 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Nick

Stayed 2 nights in Nov 2023
Response from Guest Services on 20 Nov 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Guest Services on 28 Dec 2023
Thank you so much for staying with us. We hope to see you again in the future should you be in the area!