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Reviews of Ann Arbor Regent Hotel & Suites

3 out of 5
Ann Arbor Regent Hotel & Suites
2455 Carpenter Road, Ann Arbor, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 631 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marijean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is very clean staff very attentive and accommodating. rooms could use a little update, and bathroom floors were very slick. pool and hot tub were very clean, and kids loved it, but entire pool surround tile was very slippery, and several children slipped and fell
Stayed 2 nights in Apr 2024
Response from Ann Arbor Regent on 16 Apr 2024
Thank you for your feedback!

8/10 Good

Aileen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very clean. No dining/bar options within short walking distance.
Stayed 2 nights in Apr 2024
Response from Ann Arbor Regent on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ann Arbor Regent on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend.
Stayed 1 night in Apr 2024
Response from Ann Arbor Regent on 15 Apr 2024
Thank you for your feedback!

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find a better place for smokers than clustered around all the entrances and exits.
Stayed 1 night in Apr 2024
Response from Ann Arbor Regent on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Shayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the area and how close it was to the convention. The free breakfast was great and the rooms are nice.
Stayed 2 nights in Apr 2024
Response from Ann Arbor Regent on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Nikesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The temperature of the hot tub could be hotter other than that everything else is fine. Oh keep the peanut butter cookies coming!
Stayed 1 night in Apr 2024
Response from Ann Arbor Regent on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and clean room. Only issue in the room was the conditioner was empty in the shower. The woman who checked us in was fantastic. Very friendly and helpful. The woman at the desk in the morning was not. She seemed annoyed that I interrupted her conversation with the 2 guys behind the desk with her. All she said to me was “I’ll take those” in regards to the key cards.
Stayed 1 night in Apr 2024
Response from Ann Arbor Regent on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Ann Arbor Regent on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed! The hotel was very clean and comfortable. The sheets were soft and the bed was comfortable. Great place to stay.
Stayed 1 night in Apr 2024
Response from Ann Arbor Regent on 5 Apr 2024
Thank you for your feedback!

8/10 Good

Vishal, Los Altos

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Ann Arbor Regent on 5 Apr 2024
Thank you for your feedback!

8/10 Good

Hani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel. It is very clean and seems to have undergone recent renovations. Breakfast was okay but the area was very tight. My only concern was with the folks at the front desk. The internet was out and the inexperienced guy insisted that it was working. The next day they acknowledged that it was down. It would also help if they are more friendly and smile at customers.
Stayed 4 nights in Mar 2024
Response from Ann Arbor Regent on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ann Arbor Regent on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ann Arbor Regent on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Hyunji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Mar 2024
Response from Ann Arbor Regent on 31 Mar 2024
Thank you for your feedback!

10/10 Excellent

Jean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 1 night in Mar 2024
Response from Ann Arbor Regent on 31 Mar 2024
Thank you for your feedback!

6/10 Okay

Na

Travelled with family
Bath room water leaking, shower water drain issue
Stayed 1 night in Mar 2024
Response from Ann Arbor Regent on 31 Mar 2024
Thank you for your feedback! We were able to address the situation.

10/10 Excellent

Sydney Kaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing!
Stayed 2 nights in Feb 2024
Response from Ann Arbor Regent on 25 Mar 2024
Thank you for your feedback!

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and informative. The pool area was clean but the tiles were a little slippery. Hotel is quiet and a lot of places to grab food.
Stayed 1 night in Mar 2024
Response from Ann Arbor Regent on 18 Mar 2024
Thank you for your feedback!

8/10 Good

Kathleen

Stayed 1 night in Mar 2024
Response from Ann Arbor Regent on 5 Apr 2024
Thank you for your feedback!

8/10 Good

Christy, Chester

Stayed 2 nights in Feb 2024
Response from Ann Arbor Regent on 4 Apr 2024
Thank you for your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Ann Arbor Regent on 15 Mar 2024
Thank you for your feedback!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and friendly staff. Only suggestion when booking, stay away from rooms which border the pool due to the noise from it at night.
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 15 Mar 2024
Thank you for your feedback!

2/10 Terrible

Sarah

Stayed 1 night in Mar 2024
Response from Ann Arbor Regent on 28 Mar 2024
Thank you for your feedback!

10/10 Excellent

Eileen

Stayed 1 night in Mar 2024
Response from Ann Arbor Regent on 25 Mar 2024
Thank you for your feedback!

8/10 Good

james, Severna Park

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Older property. Well designed and laid out. Staff pretty good. They don’t like prepping breakfast though/grumpy.
Stayed 2 nights in Feb 2024
Response from Ann Arbor Regent on 3 Mar 2024
Thank you for your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 1 Mar 2024
Thank you for your feedback!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Close to main hospital
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 1 Mar 2024
Thank you for your feedback!

8/10 Good

ROCHELLE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and nice front desk associates
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 26 Feb 2024
Thank you for your feedback!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful check in staff. Beautiful property. VERY Clean & comfortable. Highly recommend!
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 26 Feb 2024
Thank you for your feedback!

8/10 Good

Danielle

Liked: Cleanliness, amenities
Very nice hotel, clean, perfect amenities.
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 26 Feb 2024
Thank you for your feedback!

10/10 Excellent

Jean M

Liked: Cleanliness, staff & service, property conditions & facilities
Unique layout
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 26 Feb 2024
Thank you for your feedback!

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
STAFF WAS SO KIND.POOL AND HOT TUB WERE GREAT. VERY CLEAN
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 26 Feb 2024
Thank you for your feedback!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy and so were pillows. Nice pool and pool table, shuffleboard. Enjoyable atmosphere.
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 21 Feb 2024
Thank you for your feedback!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room was clean
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 21 Feb 2024
Thank you for your feedback!

10/10 Excellent

Daniel, lenoir city

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Food across the road. Plenty of parking.
Stayed 2 nights in Feb 2024
Response from Ann Arbor Regent on 21 Feb 2024
Thank you for your feedback!

6/10 Okay

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There were a lot of other sports teams at the hotel at the time of our stay and they were running around the hotel & screaming the entirety of our stay.
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 18 Feb 2024
Thank you for your feedback!

8/10 Good

jordan

Stayed 1 night in Jan 2024
Response from Ann Arbor Regent on 18 Feb 2024
Thank you for your feedback!

10/10 Excellent

Delores

I had a lovely stay!
Stayed 4 nights in Feb 2024
Response from Ann Arbor Regent on 14 Feb 2024
Thank you for your feedback!

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in let me check in early, nice enough place, has a gang of girls for some competition would start again
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 14 Feb 2024
Thank you for your feedback!

2/10 Terrible

Brittany

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I first want to start by saying I gave them a week to contact me about the situation. Last weekend my boyfriend and two young boys stayed at the hotel Friday - Sunday. The room was outdated but ok. The pool area was so slippery not only my children feel or almost slipped multiple times but other guest did as well. The hot tub was a warm tub at best and hard the roughest surface on the inside. The breakfast was eggs sausage and potatoe chunks that looked reheated Sunday morning. My worst and main part of this complaint and rating is on Saturday night before we were going to bed I found a PILL under the pull out couch my kids were sleeping on. When I alerted staff, they appologized took my information and let me know manager would reach out Monday 02/05/2024. I than combed the room thoroughly and found an old dressing cup and old water bottles but no more pills thank goodness. I thank received a call from the front desk asking if I wanted to switch rooms at 10:30 at night I said no we were leaving in the morning. Still have not heard back from management. Will not be returning and very disappointed in the way this was handled.
Stayed 2 nights in Feb 2024
Response from Ann Arbor Regent on 14 Feb 2024
Thank you for your feedback. We apologize for your experience while staying at the Ann Arbor Regent. I have past along your concerns to our director of housekeeping to ensure this does not happen in the future. I apologize, there was an attempt to contact you but the voicemail was not set up. Please feel free to reach back out to us, if you would like to discuss further.

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location breakfast was good!
Stayed 2 nights in Dec 2023
Response from Ann Arbor Regent on 14 Feb 2024
Thank you for your feedback!

6/10 Okay

Dale

Travelled with partner
Liked: Staff & service, amenities
The room was clean, but seemed worn. The carpet was a bit ragged and a stain on the floor trim.
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 6 Feb 2024
Thank you for your feedback!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, beautiful grounds. Really enjoyed my stay. Hope to be back soon!
Stayed 2 nights in Jan 2024
Response from Ann Arbor Regent on 2 Feb 2024
Thank you for your feedback!

10/10 Excellent

Mary, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Requested a room with a jetted tub ~ marvelous!
Stayed 1 night in Feb 2024
Response from Ann Arbor Regent on 2 Feb 2024
Thank you for your feedback!

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are a pleasure to work with and overall it was a clean and very nice hotel. Rooms beds were incredibly comfortable! Only downside is the tv was smaller then o expected and no options for Ethernet within the room. So cable is your only entertainment options but me and my SO had a wonderful time!
Stayed 1 night in Jan 2024
Response from Ann Arbor Regent on 30 Jan 2024
Thank you for your feedback!

10/10 Excellent

Diana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property. Convenient parking. Breakfast had great options. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Ann Arbor Regent on 2 Feb 2024
Thank you for your feedback!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ann Arbor Regent on 30 Jan 2024
Thank you for your feedback!

10/10 Excellent

Vicki

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and the hot tube was GREAT!
Stayed 1 night in Jan 2024
Response from Ann Arbor Regent on 24 Jan 2024
Thank you for your feedback!

8/10 Good

Drequan

Travelled with partner
Liked: Staff & service, amenities
Needs a lil renovation but the stay was good easy check in
Stayed 1 night in Jan 2024
Response from Ann Arbor Regent on 22 Jan 2024
Thank you for your feedback!