Outdoor pool, pool umbrellas, pool loungers

Reviews of Hotel Ixzi Plus

3 out of 5
Hotel Ixzi Plus
Paseo Golondrinas #37, Residencial Campo de Golf El Palmar, Ixtapa, GRO

Reviews

8.2

Very good

Rating 10 - Excellent. 126 out of 292 reviews" "
Rating 8 - Good. 107 out of 292 reviews" "
Rating 6 - Okay. 29 out of 292 reviews" "
Rating 4 - Poor. 18 out of 292 reviews" "
Rating 2 - Terrible. 12 out of 292 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Santa

Stayed 3 nights in Feb 2024
Response from Guest Service on 25 Mar 2024
Muchas gracias por su preferencia Santa,Nos alegra mucho ver su calificación y saber que disfrutó su estancia con nosotros.Esperamos poderle servir nuevamente

8/10 Good

Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice property, probably not walkable to beach, but with car it’s fine. Nice area to sit and chill outside around pool. Has a restaurant, reasonable and good.
Stayed 1 night in Jan 2024
Response from Guest Service on 1 Feb 2024
Dear Rose,We are very pleased to know that you enjoyed your stay with us, We also thank you for your comments that will help other guests. We hope to service you sometime soon.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Guest Service on 15 Jan 2024
Estimado Jose,Agradecemos mucho su preferencia y calificación. Es grato ver que disfrutó su estancia con nosotros y esperamos poderle servir nuevamente.

10/10 Excellent

Pablo Limon

Stayed 5 nights in Dec 2023
Response from Guest Service on 24 Jan 2024
Estimado Pablo,Agradecemos mucho su preferencia y calificación. Para nosotros es muy grato y motivante saber que disfrutó su estancia con nosotros y esperamos poder tener el privilegio de servirle en su próxima visita a Ixtapa

10/10 Excellent

Meli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service on 1 Jan 2024
Estimada Meli,Nos motiva mucho ver su calificación y saber que disfrutó su estancia con nosotros. Esperamos poderle servir nuevamente en el futuro

8/10 Good

Lesslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Second time staying here, this time it wasn't as pleasant as the first time. It was raining this time and water was coming through the walls and pooling inside the room, front desk wasn't interested in the fact, also one thing that really bothers me is that they only leave 2 towels per room regardless of how many are staying, for us we were 2 adults and 2 kids and front desk suggested kids reuse the adults towels. I would stay there again but I really hope management actually reads these reviews and pays attention to guest complaints.
Stayed 2 nights in Jul 2023
Response from Guest Service on 1 Aug 2023
Dear Lesslie,Thank you for returning to our hotel for a second time and for taking the time to share your feedback. We truly appreciate your loyalty and value your input, as it helps us improve our services.I was checking the information with our hotel staff and they told me that you arrived by yourself on check in date, and that when the rest of your family got there, they sent you the towels to your room. The general manager doesnt have the information of water coming through the walls, nor we had a similar complaint ever. Please be assured that we do care about our guests needs and work very hard to provide a great service and exceed expectations.

10/10 Excellent

Paublo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Service on 12 Jul 2023
Agradecemos mucho su preferencia y valoración Paublo,Nos complace ver que disfrutó su estancia con nosotros y esperamos poderle servir nuevamente.

8/10 Good

Rosita

Liked: Cleanliness, staff & service, property conditions & facilities
Property situated in a private area surrounded by beautiful residences. Perfect for someone to get away from traffic and people. I traveled for vacation with little ones who constantly wanted something different so a local store would have been nice for example an Oxxo. The villa was equipped with everything needed to cook but again I wanted convenience as I came to relax. It is raining season so that was expected but the rain flooded our first and second floor. Sr. Miguel was very helpful and quickly moved us to another villa. I think I would have enjoyed my full stay had I stayed but I became member of one f the resorts so we moved on our second day. I would recommend the hotel anytime.
Stayed 7 nights in Jul 2023
Response from Guest Service on 12 Jul 2023
Dear Rosita,Thank you very much for your preference, rating and kind words, we are pleased that Miguel was helpful and he quickly solved the problem with the rain flooding the villa.

8/10 Good

Lesslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend and I will stay there again
Response from Guest Service on 26 Jun 2023
Dear Leslie,We are very pleased to read that you enjoyed your stay with us. We are grateful for your preference and would love for you to come back soon!

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel pool area and rooms were clean. It would have been nice to have to have a mini frig. and coffee maker. Did not like the location which is in a residential area and had to take a 10 min. walk to main street to take public transportation to find a restaurant or convenience store, therefore, having a car rental would've been best for us.
Stayed 5 nights in May 2023
Response from Guest Service on 9 Jun 2023
Dear Maria,Thank you very much for your preference, rating and mostly for your comments that will certainly help us to improve our services and amenities. We passed your observations to our general manager so they can follow up.

4/10 Poor

Julie

Disliked: Property conditions & facilities
The property is in the middle of a major construction area. On property meal (breakfast only) is VERY limited. Property lighting is very poor — not as depicted in photos. The pool had algae and did not appear to be clean and sanitary. You have to taxi to everything including the beach and meals.The staff was very friendly but limited English making communication difficult. We ended up moving to another hotel 3 days into or 7 day vacation.
Stayed 7 nights in Mar 2023
Response from Guest Service on 25 Mar 2023
Dear Julie,We appreciate all your comments. We can’t do anything in regards the construction outside the hotel. In regards to staff speaking English, in Mexico we try to speak English as a courtesy, but it’s not our main language. The information of the hotel says the restaurant’s schedule. Your comment about the pool is the only one, we don’t have any other complaints about it. You can check all the information about services and hotel’s location to everywhere because there’s a map, you just need to check everything before booking.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back! The beach is not a high priority for us, but a pool is necessary. Lots of privacy and great price.
Stayed 7 nights in Feb 2023
Response from Guest Service on 27 Feb 2023
Dear Jill,Thank you very much for your preference, rating and specially your words that motivate us to continue striving with our services. Come back soon!

2/10 Terrible

edgar

Stayed 1 night in Feb 2023
Response from Guest Service on 22 Mar 2023
Estimado Edgar,Lamentamos ver que su estancia no fue lo que esperaba. Sin embargo su calificación no nos ayuda a revisar los aspectos que según su percepción, tenemos que mejorar.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place it’s beautiful except that they only have very small restaurant only open from 8- till noon no stores around very far from the downtown
Stayed 3 nights in Feb 2023
Response from Guest Service on 10 Feb 2023
Dear Maria,Thank you very much for your preference and rating. We do have the restaurants schedule in Expedias website so people know that it is only open for breakfast. In regards to the location, you can also check it before reserving in Expedias site or even google maps.

2/10 Terrible

Enrique

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

EDUARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent conditions, great location, nice pool!
Stayed 7 nights in Jul 2022
Response from Guest Service on 1 Aug 2022
Dear Eduardo, We are very pleased to know that you enjoyed your stay with us. Thank you for your preference.

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 2 nights in May 2019
Response from Guest Service on 4 Apr 2022
Estimada Gabriela, Nos complace ver que disfrutó su estancia con nosotros. Muchas gracias por su preferencia y esperamos poder tener el privilegio de servirle nuevamente.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The villas are perfect for a family or group of friends, if you’re going to be there for a couple of days, maybe a 5 minute drive to downtown ixtapa, lots of food and great beaches, the property also has a pool next to the villas which is cool. Definitely recommend staying here if you want to save some money instead of getting an all inclusive hotels by the beach.
Stayed 1 night in Jan 2022
Response from Guest Service on 22 Mar 2022
Dear Manuel, On behalf of Hotel Ixzi Plus and all its staff we would like to thank you for choosing us as your lodging option in Ixtapa. It is super motivating for us to read your positive review. We hope to have the privilege of serving you again.

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Overall this is a good value hotel within a 20 minute walking distance to the Ixtapa commercial zone, restaurants and beach. Upon check-in there were a few items I had to resolve with the staff: safe wasn’t open, no towels and 2 bathroom lights burnt out. They resolved them in a reasonable amount of time. The hotel is clean and rooms are clean. I found it was easy to find a pool chaise in the mornings and afternoons, but evenings were busy. What is missing at this hotel is mini fridges to keep drinks and water cold, and access to a small on-site concession to buy water and snacks. You have to walk 20 minutes to access these things or taxi for 60 pesos.
Stayed 4 nights in Jan 2022
Response from Guest Service on 11 Jan 2022
Dear Jessica, Thank you very much for your comments that will help us improve our services and amenities. We are glad to know that you enjoyed your stay with us and we are sorry for the inconveniences upon check in. We have informed of all of this to our management so we can improve our check in experience.

10/10 Excellent

eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly
Very clean hotel, friendly staff. The only thing that needs to be adresses is the pool that requires a little love.
Stayed 5 nights in Dec 2021
Response from Guest Service on 9 Dec 2021
Dear Eddie, We are glad to read that you had a great stay with us. Thank you for your preference and for your rating and specially for your comments that will help us improve our pool. We have send this to our manager for their follow up.

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Guest Service on 6 Dec 2021
Dear Michael, Thank you for your preference and rating. We are glad to see you enjoyed your stay with us.

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Guest Service on 18 Oct 2021
Estimada Daisy, Nos complace saber que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia y valoración.

6/10 Okay

Agustin

Business traveller, Travelled with partner
Liked: Staff & service
Excelente ubicación! La relación de valor/precio es buena. Opción económica! El hotel es muy bonito, le falta un poco más de amenidades en el cuarto.
Stayed 2 nights in Sep 2021
Response from Guest Service on 20 Sept 2021
Estimado Agustín, Agradecemos mucho su preferencia y sobre todo saber que disfrutó su estancia con nosotros. ¿Qué tipo de amenidades le gustaría que hubiera en las habitaciones? Nos gusta conocer a fondo las opiniones de nuestros clientes para poder ofrecerles una estancia placentera

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place to Stay
This is a great place to stay. Staff is superb, friendly, helpful, respectful and caring. I travel quite a bit and this is a place that I will go back to. Oh, the area was just as beautiful, lots of trees, lovely homes, clean, quiet and safe.
Stayed 3 nights in Mar 2021
Response from Guest service on 23 Mar 2021
Dear Mario; We are very pleased to read your review and to have such an amazing feedback about our staff, this means that we are fulfilling our objectives. We look forward to service you in your next visit to Ixtapa.

8/10 Good

Maricela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Place was clean and nice
Stayed 5 nights in Jan 2021
Response from Guest service on 18 Jan 2021
Dear Maricela; We are very pleased to know that you enjoyed your stay with us and we hope to serve you again sometime soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Beautiful pools. Villa’s nicely equipped. Wish there was no Covid and the restaurant was open more.
Stayed 7 nights in Jan 2021
Response from Guest service on 15 Jan 2021
Dear Guest; Thank you very much for your preference and for taking time to give us your feedback. We are very pleased to read that you enjoyed your stay with us. We would also love there was no COVID and hopefully you can come back and enjoy the whole experience.

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent stayed
Stayed 2 nights in Oct 2020
Response from Guest service on 26 Oct 2020
Estimado Nathan; Agradecemos mucho su preferencia y valoración

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Guest Service on 25 Aug 2020
Estimado Huésped; Agradecemos mucho su preferencia y valoración.

10/10 Excellent

Ri, Kelowna, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very quiet, nice residential area, a little distance to Ixtapa centre and Zihuatanejo but Taxi service was quick and reasonable price. All staffs were very pleasant and polite. I enjoyed well maintained pool. The room was very spacious and nice lay out. I would like to thank Jorge , Eric and Adriana for wonderful service.
Stayed 6 nights in Feb 2020
Response from Guest Service on 14 Feb 2020
Dear Ri; On Behalf of Ixzi Hotel staff; it was an honor for us serving you and to read your review motivates us to continue giving a great service to all our clients. We hope to see you again soon. Thank you for your preference.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place wonderful service quiet!! Makes you feel at home.
Stayed 1 night in Jul 2019
Response from Guest Service on 19 Jul 2019
Dear Guest; We are very pleased to read that you enjoyed your stay with us and that we did everything to make you feel at home. It will be our honor to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the place. My only thought was the parking situation, not enough spaces.
Stayed 4 nights in Jun 2019
Response from Atención al Huésped on 17 Jul 2019
Dear Guest; Thank you very much for your comments that will help us improve our services. We will look into this to see how we can work out a better parking situation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The property has mosquito problem. The place clean freindly staff. Great restaurant.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly serene paradise that was a joy to return to at the end of my day.
Stayed 9 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool and the facility is very clean and you the centre of everything. Staff are friendly
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service specially the breakfast the staff who served us I didn’t get his name but he was so great polite and friendly I highly recomend it
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small but for the price is was good. Bathroom has partial privacy glass only. No balcony but sliding doors that didn’t open. Outside place is beautiful and clean. Would go back again
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower wasn’t working properly , we ask for service and they didn’t arrive
Stayed 2 nights in Dec 2018

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing nearby !!
Stayed 2 nights in Oct 2018

8/10 Good

Jorge, Milwaukee , Wi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not in walking distance of beach
Kind of far from the beach and all the restaurants and shops. Also the hotel charges $100 US dollars for a lost key. Kind of ridiculous. I asked why and the front desk said because they were imported. Really a key card is worth a $100 dollars very abusive policy.
Stayed 1 night in May 2018
Response from Sales Manager on 30 May 2018
Good morning Jorge, Thank you for your preference and for your comments, we will take care of the detail you have mentioned.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice local place’
Quiet hotel with nice rooms, Hot water limited, Breakfast was good and reasonably priced. Rooms are overpriced if not getting the mobile deal. Overall, would stay again at discount price,
Stayed 1 night in Mar 2018
Response from Sales Manager on 3 Apr 2018
Thank you for your comments, we will highly consider them to improve our service. We apreciate your preference and we hope to see you again un Ixzi Plus.

4/10 Poor

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good architecture, horrible maintenance
Good architecture, horrible maintenance. Water heater kept turning off. Mildew on shower calk, spiders on walls, etc
Response from Sales Manager on 3 Apr 2018
Thank you for your comments, we are sorry for not meeting your spectations, we will work hard to improve this issues and we hope to see you soon and give you the best service possible.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gloomy closed in hotel far from any services
Reservation not in system when arrived. After check in person went to consult hidden staff to see if room available, decided location so poor wanted to cancel. Room reservation never confirmed at hotel sight and never saw room, but hotel refused to refund charges for this room never seen or used. Expedia took days to finally reach someone at hotel to ask for waiver which they refused. Would never recommend hotel or Expedia-online photos very deceiving. Would need taxi to reach restaurant or beach.
Stayed 4 nights in Jan 2018

4/10 Poor

FRANCISCO

Disliked: Room comfort
Bad attitude
I requested late check out from noon to One pm which was granted. At 12:05 somebody came to notify about time to check out, I explained previous request, at 12:35 pm the hotel manager called over the phone about checking out, it was explained one more time. The food at the restaurant was unappealing, got better food And services in Zihuatanejo.
Stayed 1 night in Dec 2017
Response from MN Hoteles / Hotel Ixzin Plus on 11 Jan 2018
Dear Francisco, Thank you for your comments. We believe that feedback with our guests is the right way to achieve excellence in service. We regret the incident about your late check out, we assure you that corrective actions were taken, Please accept our apologies . We hope you give us a new opportunity in your next visit into our city, it will be a pleasure to be your hosts again. Muchas gracias MN Hoteles / Hotel Ixzin Plus

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place, the staff were very friendly and accommodating. The only downside is you have to have a car or take a cab everywhere.
Stayed 4 nights in Nov 2017
Thank you so much for your comments Diane, we do appreciate all guest feedback. We hope to see you son in our Hotel. We Will take measure in order to get to our guest facilities on transportation request; our administration is evaluating options. Muchas gracias!!!! Ixzi Plus / Ixtapa Mexico

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet residential area
The stay was perfect. The location was great. It is in a nice quiet residential area.
Response from ALBERTO on 21 Apr 2017
Dear Guillermina, we appreciate your comments, it was a pleasure to have you as a guest. Best regards. SALES

8/10 Good

Sergio, San Luis Potosi

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and quiet rooms
Nice hotel with good relation price vs. facilities. Quiet place for Families.
Response from SALES on 30 Mar 2017
Dear Guest, we appreciate your comments, we hope to see you soon. Best regards. SALES

8/10 Good

Lorene

Liked: Cleanliness
Comfortable lobby & pool area
I had different experiences in 2 rooms. First off, all the desk clerks & staff (except the breakfast waiter!) were extremely friendly & helpful. The 1st nite of a 5-nite stay was terribly disappointing. The king bed room on the ground floor smelled musty (maybe because the "garden" is just dirt), the bed and pillows were hard, the shower had no hot water & very little water pressure, the room was lit only with fluorescents, and the pull-down shades had a big gap in the middle. Didn't sleep well at all! The next day I requested a room change so my daughter could stay with me and was pleased with the switch to a main level room. (They didn't charge ne for the upgrade.) It was much more inviting, the queen beds were comfortable & it had hot water! The open air lobby, pool area and restaurant views were lovely, but the website listing is deceiving. There is NO internet access in the rooms, NO bar or lounge, and NO access to food or drink after breakfast ends at noon, and no map of the area. The breakfast waiter had a horrible attitude, almost angry demeanor and he was ungracious & unreceptive. It's an extremely limited menu selection & very poor quality food.  It's a short drive to the main road but the room price was great for that expensive area.
Response from General Manager on 20 Feb 2017
Hello Lorene, good day, thank you for your comments, we will focus on giving training to our restaurant staff and we will extend our letter and service schedule. We will pay special attention to the cleanliness of our rooms. Best regards. SALES.

8/10 Good

John, Pictou, NS

Liked: Cleanliness, staff & service
Modern Small Hotel located near campo de golf
This is a Mexican hotel mainly for nationals. If you don't have a car it is a lengthy walk to Ixtapa centro. You can take a taxi for 50 pesos or walk to the main road and take the local bus for 7 pesos. You have to either cab it or bus it to get to Zihuatenjo (65 pesos by cab, 10 by bus). The hotel is quiet during the week but be prepared for the weekend when it gets busy and noisy. The hotel rooms are large with large bathrooms, firm beds but little or no seating. Breakfast is on the sparse side and be prepared to wait as there is only one person preparing the food and waiting on guests all the while running up and down stairs to the kitchen. Front of house staff are good and knowledgable.
Response from VENTAS on 4 Jan 2017
Mr, John, We appreciate your comments and we will work to improve our services. Best Regards.