Ratings based on 603 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Baden Würtemberg

Ist sehr zentral verbindung top

Posted 14-Feb-2017
War alles Wunderbar würde sofort wieder Buchen wenn ich Urlaub hätte.
4out of 5
Recommended
for Everyone
by A verified traveller from uk

Modern styling

Posted 14-Jan-2017
I have stayed at a few 5 star hotels throughout the Middle east so can sometimes compare to those in dubai, Qatar, and abu dhabi. The Sura design hotel is situated next to all the main attractions in istanbul. Everything is literally within a five minute walk in clouding the tram line. Although the hotel had modern furniture, it lacked a clean carpet and the WC had little privacy due to only having a glass mirror to separate it from the bed. Breakfast buffet was nice. Service was sometimes unresponsive or slow.
Comment from Hotel Management
16-Feb-2017 by Crm Department, Hotel Management
Dear Abbas We would like to thank you for taking the time to review our establishment. We are delighted to see that you had an enjoyable stay. It was our pleasure to have you as our guest and we look forward to having the privilege in the future again. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Design Hotel & Suites
1out of 5
by A verified traveller

BEFORE YOU BOOK. READ THIS!!!!!!

Posted 03-Jan-2017
Pros: Close proximity to vibrant tourist area.
Cons: The most important person is the first person you meet when you check in. Perhaps you could start there. He had a inablity to rectify problems.
The room was unevenly lit and could operate the faulty airconditioning system without a flash light. The air conditioning is system is poor, took over an hour to function and start warming the room. The arch windows though nice to look at, had no weather sealing and had a significant cold draft entering the room. The telephone system was faulty, and took over 24hours for an engineer to fit. The safety deposit box has place in most awkward position with no lighting requiring you go on your knees to access it. On top of this, the staff was unapologetic and unhelpful, and had a complete disregard for their customer.
Comment from Hotel Management
12-Jan-2017 by Crm Department, Hotel Management
Dear Guest, First of all we would like to thank you very much for your extensive review of our hotel and we are very pleased that we could meet all of your expectatins We put the highest priority on ensuring that all hotel areas are kept spotlessly services... We would like to apologize to you for this error and the inconvenience caused. All those negative points you mentioned about your comments are carefully analysed and confirmed by our management. Thank you for your feedback and for taking the time to describe your impressions. King regards, Sura Hagia Sophia Hotel & Spa
4out of 5
Recommended
for Families
by A verified traveller from Nordrhein-Westfalen

Sehr gute Lage für eine Städtereise.

Posted 01-Jan-2017
Pros: Die Lage ist klasse , viele Sehenswürdigkeiten sind zu Fuß zu erreichen ! Personal sehr nett und zuvorkommend . Nette Restaurants drumrum👍
Wir - Familie mit 2 Kindern im Alter von 15/12 Jahren - hatten vor möglichst viele Sehenswürdigkeiten in Istanbul zu sehen und wir sind voll auf unsere Kosten gekommen.
Comment from Hotel Management
25-Jan-2017 by CRM Specialist, Hotel Management
Dame Elsa, Vielen dank für die Bewertung der Unterkunft Sura Hagia Sophia Hotel. Ihr Rückgesprach wird in hohem Grade geschatzt. Wir freuen uns, dass Sie unsere Service Qualitat erwahnenswert gefunden haben. Bitte zögern nicht, mit uns in Verbindung zu treten, wenn Sie irgendeine Art Unterstützung über Istanbul Türkei benötigen. Beste Wünsche aus Istanbul CRM Abteilung Sura Design Hotel and Suites
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Best hotel to stay near Blue Mosque

Posted 13-Dec-2016
The hotel is really nice. it has got all the facilities that a excellent hotel should have. Rooms were 1st class. Staff was helpful and the best things was the room and the breakfast that was served in the hotel.
Comment from Hotel Management
14-Jan-2017 by Crm Department , Hotel Management
Dear Salman , We would like to thank you for taking the time to review our establishment. We are delighted to see that you had an enjoyable stay. It was our pleasure to have you as our guest and we look forward to having the privilege in the future again. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Sura Hagia Sophia Hotel & Spa
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Dec-2016
Ein sehr gutes Hotel das nicht nur mit seinem Design sonder auch mit seiner Lage und seinem Personal punkten kann
Comment from Hotel Management
25-Jan-2017 by CRM Specialist, Hotel Management
Herr........., Vielen dank für die Bewertung der Unterkunft Sura Hagia Sophia Hotel. Ihr Rückgesprach wird in hohem Grade geschatzt. Wir freuen uns, dass Sie unsere Service Qualitat erwahnenswert gefunden haben. Bitte zögern nicht, mit uns in Verbindung zu treten, wenn Sie irgendeine Art Unterstützung über Istanbul Türkei benötigen. Beste Wünsche aus Istanbul CRM Abteilung Sura Design Hotel and Suites
2out of 5
Recommended
for Everyone
by A verified traveller from UK

Good location, overpriced

Posted 19-Nov-2016
Pros: Location Courteous staff
Cons: More effeciency Better cleanliness
Location: Close to all major tourist attractions.
We stayed at this hotel for a period of 7 days. Overall our stay was ok but could have been better. From the looks of it, the hotel was overbooked and was struggling to cope with the number of guests. We were 3 adults and had booked the room for the same. However, on our arrival, we were put into a double room with a third bed squeezed in. The room was hardly adequate for 3 adults. Only after 2 days were we given a triple room and that too on our insisting for it. We were shown a nice triple room in the morning and were assured the room has been allocated to us, but upon our return in the evening after a tiring day of sightseeing, we found we have been changed to a smaller triple room. The explanation given was "technical error" with the booking system. Bed linens and towels were not changed until asked for. We even had to ask for toilet rolls to be replenished many days. The hotel was struggling to cope with the number of guests which could be seen each morning when we struggled to find a breakfast table. On the positive side the hotel staff were very polite and tried to help as best as they could, but one could see they were overworked. The location of the hotel is fantastic as it is a stone throw away from almost all major tourist attractions (Blue Mosque, Topkapi Palace, Hagia Sophia, Basicilla Cistern) and that's what you pay for in the price. The Sultanahmet tram station is also next to the station. I would like to recommend this hotel to others but with a lower price.
Comment from Hotel Management
12-Jan-2017 by Crm Department, Hotel Management
Dear Omar , First of all we would like to thank you very much for your extensive review of our hotel and we are very pleased that we could meet all of your expectatins We put the highest priority on ensuring that all hotel areas are kept spotlessly services... We would like to apologize to you for this error and the inconvenience caused. All those negative points you mentioned about your comments are carefully analysed and confirmed by our management. Please inform us in advance before your next visit so that we can offer you one of our more nice rooms. Thank you for your feedback and for taking the time to describe your impressions. King regards, Sura Hagia Sophia Hotel & Spa
5out of 5
Recommended
for Everyone
by A verified traveller from mexico city

very niceand charming hotel in central location

Posted 17-Nov-2016 on Orbitz
Pros: the centrally location
Cons: The closet is very smaill.
Location: the Sulthanhmet area is were the blue mosque and Hagia sfia are. you have all the services tousiric and all the places walking around
Beautiul hotel, ottoman design in Sulthanahmet, in the center a few blocks of mezquitas. clean, service, and nice buffet breakfast
Comment from Hotel Management
13-Jan-2017 by Crm Department, Hotel Management
Dear Lourdes , Thank you very much for your kind feedback! We appreciate all your superb comments about our facilities and service quality. We are delighted to see that you enjoyed our hospitality as well as hotels convenient location. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Design Hotel & Suites
4out of 5
Recommended
for Everyone
by A verified traveller from miami

Sura design

Posted 13-Nov-2016
Great hotel overall! Yet few complaints, basics really! Water was not always replenished, cups and glasses we asked for 4 days out of a week we stayed. Staff always complied at request, but it would me nice not to ask and complain. On the 4th day things got great..complaining worked. The card to get in the room did not work well, we only used one of them..and at that I went to reception at least twice. There are things to work out in the hotel, nonetheless a great place to stay. Central! Comphy! Close to all amenities. Alli ask, don't mess up on small things..water, wardrobes, etc.
Comment from Hotel Management
14-Jan-2017 by Crm Department, Hotel Management
Dear Anton , Thank you very much for posting a review about Sura Hagia Sophia Hotel. Your feedback is highly appreciated. We are honored to see you have found our service quality worthy of mentioning. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Hagia Sophia Hotel & Spa
4out of 5
Recommended
for Everyone
by A verified traveller from glasgow

Relxa and enjoy

Posted 11-Oct-2016
Location: Its near all the tourist attractions. Tram is just 1 min walk from the hotel. Plenty of resturent to go to food is realy top noch
Its is very good.Food is great.staff are realy welcoming always help with any prombles.
Comment from Hotel Management
14-Jan-2017 by Crm Department, Hotel Management
Dear Abbey , Thank you very much for your kind feedback! We appreciate all your superb comments about our facilities and service quality. We are delighted to see that you enjoyed our hospitality as well as hotels convenient location. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Hagia Sophia Hotel & Spa