Ratings based on 595 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

BEFORE YOU BOOK. READ THIS!!!!!!

Posted 03-Jan-2017
Pros: Close proximity to vibrant tourist area.
Cons: The most important person is the first person you meet when you check in. Perhaps you could start there. He had a inablity to rectify problems.
The room was unevenly lit and could operate the faulty airconditioning system without a flash light. The air conditioning is system is poor, took over an hour to function and start warming the room. The arch windows though nice to look at, had no weather sealing and had a significant cold draft entering the room. The telephone system was faulty, and took over 24hours for an engineer to fit. The safety deposit box has place in most awkward position with no lighting requiring you go on your knees to access it. On top of this, the staff was unapologetic and unhelpful, and had a complete disregard for their customer.
Comment from Hotel Management
12-Jan-2017 by Crm Department, Hotel Management
Dear Guest, First of all we would like to thank you very much for your extensive review of our hotel and we are very pleased that we could meet all of your expectatins We put the highest priority on ensuring that all hotel areas are kept spotlessly services... We would like to apologize to you for this error and the inconvenience caused. All those negative points you mentioned about your comments are carefully analysed and confirmed by our management. Thank you for your feedback and for taking the time to describe your impressions. King regards, Sura Hagia Sophia Hotel & Spa
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Best hotel to stay near Blue Mosque

Posted 13-Dec-2016
The hotel is really nice. it has got all the facilities that a excellent hotel should have. Rooms were 1st class. Staff was helpful and the best things was the room and the breakfast that was served in the hotel.
Comment from Hotel Management
14-Jan-2017 by Crm Department , Hotel Management
Dear Salman , We would like to thank you for taking the time to review our establishment. We are delighted to see that you had an enjoyable stay. It was our pleasure to have you as our guest and we look forward to having the privilege in the future again. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Sura Hagia Sophia Hotel & Spa
2out of 5
Recommended
for Everyone
by A verified traveller from UK

Good location, overpriced

Posted 19-Nov-2016
Pros: Location Courteous staff
Cons: More effeciency Better cleanliness
Location: Close to all major tourist attractions.
We stayed at this hotel for a period of 7 days. Overall our stay was ok but could have been better. From the looks of it, the hotel was overbooked and was struggling to cope with the number of guests. We were 3 adults and had booked the room for the same. However, on our arrival, we were put into a double room with a third bed squeezed in. The room was hardly adequate for 3 adults. Only after 2 days were we given a triple room and that too on our insisting for it. We were shown a nice triple room in the morning and were assured the room has been allocated to us, but upon our return in the evening after a tiring day of sightseeing, we found we have been changed to a smaller triple room. The explanation given was "technical error" with the booking system. Bed linens and towels were not changed until asked for. We even had to ask for toilet rolls to be replenished many days. The hotel was struggling to cope with the number of guests which could be seen each morning when we struggled to find a breakfast table. On the positive side the hotel staff were very polite and tried to help as best as they could, but one could see they were overworked. The location of the hotel is fantastic as it is a stone throw away from almost all major tourist attractions (Blue Mosque, Topkapi Palace, Hagia Sophia, Basicilla Cistern) and that's what you pay for in the price. The Sultanahmet tram station is also next to the station. I would like to recommend this hotel to others but with a lower price.
Comment from Hotel Management
12-Jan-2017 by Crm Department, Hotel Management
Dear Omar , First of all we would like to thank you very much for your extensive review of our hotel and we are very pleased that we could meet all of your expectatins We put the highest priority on ensuring that all hotel areas are kept spotlessly services... We would like to apologize to you for this error and the inconvenience caused. All those negative points you mentioned about your comments are carefully analysed and confirmed by our management. Please inform us in advance before your next visit so that we can offer you one of our more nice rooms. Thank you for your feedback and for taking the time to describe your impressions. King regards, Sura Hagia Sophia Hotel & Spa
4out of 5
Recommended
for Everyone
by A verified traveller from miami

Sura design

Posted 13-Nov-2016
Great hotel overall! Yet few complaints, basics really! Water was not always replenished, cups and glasses we asked for 4 days out of a week we stayed. Staff always complied at request, but it would me nice not to ask and complain. On the 4th day things got great..complaining worked. The card to get in the room did not work well, we only used one of them..and at that I went to reception at least twice. There are things to work out in the hotel, nonetheless a great place to stay. Central! Comphy! Close to all amenities. Alli ask, don't mess up on small things..water, wardrobes, etc.
Comment from Hotel Management
14-Jan-2017 by Crm Department, Hotel Management
Dear Anton , Thank you very much for posting a review about Sura Hagia Sophia Hotel. Your feedback is highly appreciated. We are honored to see you have found our service quality worthy of mentioning. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Hagia Sophia Hotel & Spa
4out of 5
Recommended
for Everyone
by A verified traveller from glasgow

Relxa and enjoy

Posted 11-Oct-2016
Location: Its near all the tourist attractions. Tram is just 1 min walk from the hotel. Plenty of resturent to go to food is realy top noch
Its is very good.Food is great.staff are realy welcoming always help with any prombles.
Comment from Hotel Management
14-Jan-2017 by Crm Department, Hotel Management
Dear Abbey , Thank you very much for your kind feedback! We appreciate all your superb comments about our facilities and service quality. We are delighted to see that you enjoyed our hospitality as well as hotels convenient location. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Hagia Sophia Hotel & Spa
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Oct-2016
This was the best hotel I've ever stayed in. The bed was the perfect combination of firmness and softness. The bathroom and shower were luxurious. Everything was clean and elegant. The staff members were caring, courteous, and engaging. The walk across the way to enjoy the spa, pool, gym, and breakfast was simple and easy. I felt like I had the best of both worlds, a small boutique hotel with the amenities of a large chain hotel. The night I checked in was late and when I walked in I said my name and the clerk said, "I know." I felt like the entire hotel was just for me.
Comment from Hotel Management
14-Jan-2017 by Crm Department, Hotel Management
Dear Guest , Thank you very much for posting a review about Sura Hagia Sophia Hotel. Your feedback is highly appreciated. We are honored to see you have found our service quality worthy of mentioning. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Hagia Sophia Hotel & Spa
5out of 5
Recommended
for Everyone
by A verified traveller from wiltshire

Boutique and unique

Posted 29-Aug-2016
Located in the heart of Sultanamet with views of the Blue Mosque from the room balcony topped off the excellent first impression this hotel gives on arrival. Staff couldn't have been more welcoming explaining the layout and facilities. This hotel is directly opposite its larger sister hotel which houses the breakfast room and pool area but in my opinion the Sura Design is the better option, rooms are unique and the service so much more personal. The Sura Grill Restaurant next to reception produced excellent food from its open plan kitchen. Definitely on my way back here.
Comment from Hotel Management
14-Jan-2017 by Crm Department, Hotel Management
Dear Susan , Thank you very much for your kind feedback! We appreciate all your superb comments about our facilities and service quality. We are delighted to see that you enjoyed our hospitality as well as hotels convenient location. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Design Hotel & Suites
5out of 5
Recommended
for Everyone
by A verified traveller

Walking distance to everything

Posted 19-Aug-2016
Pros: Restaurant food was excellent and very reasonably priced. Staff will do anything to assist you.
Walking distance to Blue Mosque, Basilica, Palace and Grand Bazaar
Comment from Hotel Management
13-Jan-2017 by Crm Department, Hotel Management
Dear Guest , Thank you very much for posting a review about Sura Hagia Sophia Hotel. Your feedback is highly appreciated. We are honored to see you have found our service quality worthy of mentioning. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Design Hotel & Suites
5out of 5
Recommended
for Everyone
by A verified traveller from PHOENIX AZ

AWESOME LOCATION

Posted 07-Aug-2016
Pros: LOCATION
Cons: AIRPORT SHUTTLE SERVICE FOR FREE
Location: BLUE MOSQUE, HAGU SOFIA, EVERY MAJOR ATTRACTIONS
GREAT STAFF , AWESOME LOCATION, GREAT BREAKFAST, VERY CLEAN AND NICE INTERIOR
Comment from Hotel Management
15-Jan-2017 by Crm Department, Hotel Management
Dear Alex , Thank you very much for posting a review about Sura Hotels . Your feedback is highly appreciated. We are honored to see you have found our service quality worthy of mentioning. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Design Hotel & Suites
5out of 5
by A verified traveller

Posted 13-Jul-2016 on Hotels
Our stay was pleasant. Eloy, the guest relation specialist, was a tremendous help and guidance. His recommendation of places, transportations and shops was valuable and helpful. Overall, The staff was helpful and pleasant.
Comment from Hotel Management
13-Jan-2017 by General Manager, Hotel Management
Dear Guest i First of all we would like to thank you very much for your extensive review of our hotel and we are very pleased that we could meet all of your expectatins. In regards to your praise for the excellent service you received, this pleased our staff . So we are looking forward to welcoming very much you again in our hotel. Best Regards Crm Department