Ratings based on 608 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Austin

Weekend/Midweek break to Istanbul

Posted 20-Mar-2017
Pros: The size of the rooms were adequate and up to date.
Cons: Banning all smoking within the hotel.
Location: Lots to do nearby. It's the heart of the old city.
Hotel is in the heart of the old city, literally a 2 minute walk from the Blue Mosque. There are plenty of bars and restaurants around the hotel. An uber ride across the bridge into Taksim was about 20 minutes at less than $10. Hotel is nice enough and there is a great breakfast across the street at the sister property.
2out of 5
by A verified traveller from USA

Close to Blue Mosque

Posted 16-Mar-2017
I would not recommend this hotel at all. Ozturk at reception was extremely rude frrom the time we checked in. Hotel shower doesn't drain properly, breakfast doesn't have any taste. The warm items are were not fresh and cold. Wifii service was ectremely bad, I would not rate more than 3 stars.
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Great Location

Posted 05-Mar-2017
Pros: Cleanliness, modern look, great friendly staff.
Location: Centrally located near all the big tourist sites in Istanbul, within walking distance of the Blue Mosque, Hagia Sophia, Sultahnamet tram station.
Beautiful hotel centrally located near all the big tourist sites in Istanbul, within walking distance of the Blue Mosque, Hagia Sophia, Sultahnamet tram station, 10-minute walk to Grand Bazaar and Topkapi Palace. The rooms are very modern and comfortable. Breakfast Buffet was fantastic with so many fresh items and choices. The hotel staff was super friendly and very helpful.
Comment from Hotel Management
15-Mar-2017 by Crm Department, Hotel Management
Dear Tahir , Thank you very much for taking your time to write such wonderful review about your recent stay with us. We love to make our guest’s special occasions that little bit more special here so I am delighted that we could make a difference in terms of making stay a memorable experience. We pride our hotel on being a ‘home away from home’ for all of our guests, so to read that you regard us as your Istanbul home and that you will continue to return is the best feedback the team and I could wish for. We very much look forward to your return Best wishes, Sura Design Hotel & Suites
4out of 5
Recommended
for Everyone
by A verified traveller from Berlin

Nettes Hotel in Touri-Lage

Posted 21-Feb-2017
Schönes Hotel, nett designt aber eben mit türkischer 5-Sterne Bewertung. Die Sauberkeit ist nicht perfekt (was man in 5 Sterne Hotels erwartet). Und die Lage ist in mitten von Restaurants, die von Marktschreiern beworben werden - so auch das hauseigene.
Comment from Hotel Management
23-Feb-2017 by Crm Department, Hotel Management
Herr Aleks , Vielen dank für die Bewertung der Unterkunft Sura Hagia Sophia Hotel. Ihr Rückgesprach wird in hohem Grade geschatzt. Wir freuen uns, dass Sie unsere Service Qualitat erwahnenswert gefunden haben. Bitte zögern nicht, mit uns in Verbindung zu treten, wenn Sie irgendeine Art Unterstützung über Istanbul Türkei benötigen. Beste Wünsche aus Istanbul CRM Abteilung Sura Design Hotel & Suites
5out of 5
Recommended
for Everyone
by A verified traveller from Baden Würtemberg

Ist sehr zentral verbindung top

Posted 14-Feb-2017
War alles Wunderbar würde sofort wieder Buchen wenn ich Urlaub hätte.
Comment from Hotel Management
19-Feb-2017 by Crm Department, Hotel Management
Dame Necla Yılmaz , Vielen dank für die Bewertung der Unterkunft Sura Hagia Sophia Hotel. Ihr Rückgesprach wird in hohem Grade geschatzt. Wir freuen uns, dass Sie unsere Service Qualitat erwahnenswert gefunden haben. Bitte zögern nicht, mit uns in Verbindung zu treten, wenn Sie irgendeine Art Unterstützung über Istanbul Türkei benötigen. Beste Wünsche aus Istanbul CRM Abteilung Sura Design Hotel & Suites
4out of 5
Recommended
for Everyone
by A verified traveller from uk

Modern styling

Posted 14-Jan-2017
I have stayed at a few 5 star hotels throughout the Middle east so can sometimes compare to those in dubai, Qatar, and abu dhabi. The Sura design hotel is situated next to all the main attractions in istanbul. Everything is literally within a five minute walk in clouding the tram line. Although the hotel had modern furniture, it lacked a clean carpet and the WC had little privacy due to only having a glass mirror to separate it from the bed. Breakfast buffet was nice. Service was sometimes unresponsive or slow.
Comment from Hotel Management
16-Feb-2017 by Crm Department, Hotel Management
Dear Abbas We would like to thank you for taking the time to review our establishment. We are delighted to see that you had an enjoyable stay. It was our pleasure to have you as our guest and we look forward to having the privilege in the future again. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Crm Department Sura Design Hotel & Suites
1out of 5
by A verified traveller

BEFORE YOU BOOK. READ THIS!!!!!!

Posted 03-Jan-2017
Pros: Close proximity to vibrant tourist area.
Cons: The most important person is the first person you meet when you check in. Perhaps you could start there. He had a inablity to rectify problems.
The room was unevenly lit and could operate the faulty airconditioning system without a flash light. The air conditioning is system is poor, took over an hour to function and start warming the room. The arch windows though nice to look at, had no weather sealing and had a significant cold draft entering the room. The telephone system was faulty, and took over 24hours for an engineer to fit. The safety deposit box has place in most awkward position with no lighting requiring you go on your knees to access it. On top of this, the staff was unapologetic and unhelpful, and had a complete disregard for their customer.
Comment from Hotel Management
12-Jan-2017 by Crm Department, Hotel Management
Dear Guest, First of all we would like to thank you very much for your extensive review of our hotel and we are very pleased that we could meet all of your expectatins We put the highest priority on ensuring that all hotel areas are kept spotlessly services... We would like to apologize to you for this error and the inconvenience caused. All those negative points you mentioned about your comments are carefully analysed and confirmed by our management. Thank you for your feedback and for taking the time to describe your impressions. King regards, Sura Hagia Sophia Hotel & Spa
4out of 5
Recommended
for Families
by A verified traveller from Nordrhein-Westfalen

Sehr gute Lage für eine Städtereise.

Posted 01-Jan-2017
Pros: Die Lage ist klasse , viele Sehenswürdigkeiten sind zu Fuß zu erreichen ! Personal sehr nett und zuvorkommend . Nette Restaurants drumrum👍
Wir - Familie mit 2 Kindern im Alter von 15/12 Jahren - hatten vor möglichst viele Sehenswürdigkeiten in Istanbul zu sehen und wir sind voll auf unsere Kosten gekommen.
Comment from Hotel Management
25-Jan-2017 by CRM Specialist, Hotel Management
Dame Elsa, Vielen dank für die Bewertung der Unterkunft Sura Hagia Sophia Hotel. Ihr Rückgesprach wird in hohem Grade geschatzt. Wir freuen uns, dass Sie unsere Service Qualitat erwahnenswert gefunden haben. Bitte zögern nicht, mit uns in Verbindung zu treten, wenn Sie irgendeine Art Unterstützung über Istanbul Türkei benötigen. Beste Wünsche aus Istanbul CRM Abteilung Sura Design Hotel and Suites
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Best hotel to stay near Blue Mosque

Posted 13-Dec-2016
The hotel is really nice. it has got all the facilities that a excellent hotel should have. Rooms were 1st class. Staff was helpful and the best things was the room and the breakfast that was served in the hotel.
Comment from Hotel Management
14-Jan-2017 by Crm Department , Hotel Management
Dear Salman , We would like to thank you for taking the time to review our establishment. We are delighted to see that you had an enjoyable stay. It was our pleasure to have you as our guest and we look forward to having the privilege in the future again. Please do not hesitate to contact us if you need any kind of assistance about Istanbul or Turkey. Best wishes from Istanbul Sura Hagia Sophia Hotel & Spa
3out of 5
by A verified traveller

Posted 12-Dec-2016 on Hotels
J'ai réservé et payé un séjour avec petit-déjeuner compris je me suis vu refuser le petit-déjeuner . C'était humiliant et un sentiment d'avoir été escroqué ..
Comment from Hotel Management
20-Jan-2017 by General Manager, Hotel Management
Bonjour m,je vous remercıe d avoır prıs le temps de partager votre resentı suıtes a votre sejour a sura hagıa sophıa Je voudraıs vous dıre que votre resevatıon n as pas ete ınclus de petıt dejouner maıs pour la prochaın reservatıon on va vous donez un bon servıce Je vous remercıe encore et j esper vous recevoır prochaınement