Ratings based on 626 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Saudi Arab

Hotel close to all attracations

Posted 05-Jul-2017
Pros: Location
Cons: Facilities, room amenities, functioning A/C
Location: Good location and all major attractions nearby
The hotel was not 4.5*/5* as Expedia was reporting during the selection process. The A/C was not functioning. After my complaint, they were forced to upgrade me to their sister hotel (5*) across the street. That hotel was much better and had good facilities. I will not stay at this hotel if another opportunity arises. I am also doubting how Expedia rates their hotels.
3 out of 5
by A verified traveller

Nice hotel, but poorly trained staff

Posted 24-May-2017
Pros: Location
Cons: Staff and guest relations
We were relocated to another hotel, because our floor had no electricity
3 out of 5
by A verified traveller

All facilities in another building, loud praying

Posted 13-May-2017
Pros: Location is near blue mosque, Hagia, bath, hamman,cistern. You will experience proper turkish life and people (decietful people)
Cons: - sound proof window - lighting
Location: Hagia, mosque, bath hamman & deceitful carpets, jewelly, scarf sellers around four seasons hotel. ** DON'T travel alone. u will be targetted!
1) If you look for luxury, you won't get it here. It is just the hotel design that might lure you, but all their facilities are in the main Sura building , so why stay here, stay in the main building then, the price is only 5-10% different. 2) 4am praying!! As the hotel is near Blue Mosque, and they the window is not sound proof, if your room face blue mosque, you definitely gonna hear the pray. Btw, they use loud speakers for the pray, so it is unavoidable if stay here. 3) Room is nice and clean, but the picture looks much better and the room is so darkkkk, even turn on all light its pretty hard to work in the room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Islamabad, Pakistan

Nice hotel and best location

Posted 10-May-2017
Pros: The best thing about this hotel is its location. The Rooms and service is also good.
Location: The hotel is within close proximity of the Blue Mosque, Hagia Sophia, the Grand Bazar and the sea. There is always a lot do around the area
Over-all our experience was really great. Th hotel is nice, the staff is courteous and the location is just perfect. You are in the middle of all the happenings and close to most of the top touristic sites. e.g. The Blus eMosque, Hagia Sophia and the Bosphorous.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel - very good location

Posted 09-May-2017
Location: Sultanahmet square, Sultanahmet mosque, very close walking distance to grand bazaar and spice market.
Initial slight teething problem with check-in as this was a late check-in, however this was rectified the following morning. Breakfast was very good, freshly baked bread and savouries. Nice wide spread with variety. Warm welcome from hotel staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Apr-2017
Pros: Location and Staff
Cons: Wish you didn't have to walk across the street for breakfast, liked it before when it was smaller within the hotel.
Great location, have stayed before. Very helpful staff
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel! Great location!

Posted 01-Apr-2017
Location: Walking distance to the Blue Mosque, Hagia Sophia, Topkapi Palace, and Grand Bazaar
Wonderful experience! Nice, friendly and helpful staff! I would definitely choose this hotel again for myself and recommend it to my friends!
Comment from Hotel Management
04-Apr-2017 by omar jınedı , Hotel Management
Dear Anonymous Thank you so much for your review and for taking the time to describe your stay at sura hotels İstanbul Best Rıgerd Mr.Omar Jnıedı
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to hestorical place sultan ahmad

Posted 28-Mar-2017
Very good hotel and l will stay in next trip, the reciption desik is small it need to be larger
Comment from Hotel Management
31-Mar-2017 by Mrs.Dorina Akın, Hotel Management
Dear Guest Thank you for taking time to your review refer your stay in our hotel. I am very pleased to hear that you enjoy your stay. Looking forward to see you in your next visit in our hotel.Please do not hesitate to contact us if you need any kind of assistance. Bestregards, CRM Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Austin

Weekend/Midweek break to Istanbul

Posted 20-Mar-2017
Pros: The size of the rooms were adequate and up to date.
Cons: Banning all smoking within the hotel.
Location: Lots to do nearby. It's the heart of the old city.
Hotel is in the heart of the old city, literally a 2 minute walk from the Blue Mosque. There are plenty of bars and restaurants around the hotel. An uber ride across the bridge into Taksim was about 20 minutes at less than $10. Hotel is nice enough and there is a great breakfast across the street at the sister property.
Comment from Hotel Management
23-Mar-2017 by Mrs.Dorina Akın, Hotel Management
Dear James,I want to thank you for your email. The room size dependet from the type of room you reserv.İt was pleasure to hear that you enjoy your time with us.With the hope to see you in the future. Best Regrads
2 out of 5
by A verified traveller from USA

Close to Blue Mosque

Posted 16-Mar-2017
I would not recommend this hotel at all. Ozturk at reception was extremely rude frrom the time we checked in. Hotel shower doesn't drain properly, breakfast doesn't have any taste. The warm items are were not fresh and cold. Wifii service was ectremely bad, I would not rate more than 3 stars.
Comment from Hotel Management
23-Mar-2017 by Mrs.Dorina Akın, Hotel Management
Dear Sadia, I am so sorry that I coudn't meet you during your expetation.Thank you for let us know our missing point and where to be attantion.Nest Time I promis you will see a lot of good changed. Best regrads