The staff at this hotel are top-notch! Every single person that we interacted with was pleasant and helpful, no matter the question or conversation. They helped us book excursions, called for taxis, offered lots of tips to help us keep from getting scammed. On our last day, when we needed to get picked up for the airport, there was a traffic issue and NOBODY was moving. They called around to ensure that there was a way for us to get to the airport and make our flight.
We booked the balcony room and it was great. There is a table and chairs for us to sit and enjoy the fresh air; though we spent very little time up there, it was nice to have it available and useful. The room was a nice and had a great shower with a jacuzzi tub. The only downside was that the bed was a bit firm for our liking. But, if that is the only issue, then it's not really that much of an issue.