Wonderful hotel, location couldn't be more perfect
Everything about our ten-day stay at this hotel was so lovely! Starting from the complementary pick-up from the airport (which was such a relief and comfort, and the driver - even though his English was pretty basic - was so warm and kind and helpful) to our check-in, the staff were all so polite and helpful at every step. It's easy for us, as tourists from Canada, to feel silly or ignorant but the local culture or history or food scene or how even just how to get about town - the concierge and staff made us feel at ease and even anticipated what we were trying to ask for or might like, on occasions. They offered options about which tours to take, which sights to visit (and in which order!), local restaurants to try, as well as fun commentary about local history and politics. I also loved that they would mail out postcards that we might want to send to family and friends. My father wanted to experience the local trains, so they gave detailed instructions on how to do this and which routes to take. They also advised us on what the going taxi rates were, so we wouldn't be taken advantage of.
They were accommodating about their breakfast hours, and even with my elderly father - they were patient when explaining things (sometimes repeatedly) and that is something I appreciated very much. The hotel itself was clean (very important!) - no trace of mold or rot or moisture in unwanted places - and solidly built. The decor and ambiance of the dining hall was pretty nice, as well.