- Liked: Staff & service, amenities, property conditions & facilities
We arrived at 15:00. We had booked a triple room with a double and an extra bed. They didn't have the triple room we had booked. They wanted to give us a twin and we didn't accepted. Then they let us wait 2 more hours to clean a double room with an extra bed as we had booked. When we finally got in the room there were only a double bed. Then we wait 1 more hour to get the extra bed. Towels etc were only for 2 persons. They were cleaning the room every day but never brought towels etc for 3 persons. We stayed there for 5 days. Internet was working only the 1st day. When we want internet we were getting out of the room at the corridor where other guests were there also for the same reason. Reception answer was everyday the same "i will inform our technicians". Carpets was dirty. Staff was friendly. Nice breakfast. We forgot one backpack there and after we managed to contact them (after several messages and after expedia representative contacted them) they sent it to us. They charged us 250TL while the receipt was for 190TL. 14€ and a small purse was missing from the backpack. I had a car and i don't know how easy it is to get in city centre by local transportation. Overall, not a 5 star hotel.