Marmara Deluxe Room, Balcony | Premium bedding, memory-foam beds, free minibar items, in-room safe

Reviews of Innova Sultanahmet Istanbul

4 out of 5
Innova Sultanahmet Istanbul
Piyer Loti Cad No. 6-8 Sultanahmet, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 219 out of 419 reviews" "
Rating 8 - Good. 139 out of 419 reviews" "
Rating 6 - Okay. 32 out of 419 reviews" "
Rating 4 - Poor. 16 out of 419 reviews" "
Rating 2 - Terrible. 13 out of 419 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Excellent location and good service
Stayed 6 nights in Nov 2023
Response from Sukran Arıkoglu on 12 Nov 2023
Dear Guest Mr Mohammed, Thank you very much for choosing us for your trip to Istanbul.We know how important your comments and ratings are to us.Therefore, thank you once again for your valuable time and rating us. We hope to see you again as soon as possible.Best Regards, Innova Sultanahmet Hotel Management

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walking distance to most places of interest. Clean rooms, helpful staff. B’fast is a good spread. Will surely stay there again
 View from the hotel terrace
Stayed 3 nights in Oct 2023
Response from Sukran Arıkoglu on 7 Nov 2023
Dear Guest,We are very glad that you were pleased with your stay experience with us.Thank you very much for your generous score and nice comments. We hope to see you again as soon as possible.Best Regards, Innova Sultanahmet Hotel Management

6/10 Okay

Esmael Ghazi

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location is okay but the bathroom shower not working Towels were old and very used
Stayed 2 nights in Oct 2023

10/10 Excellent

Doris, Cranston

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sukran Arıkoglu on 31 Oct 2023
Dear Doris, Thank you very much for your generous rating.Thank you again for choosing us during your Istanbul trip.Best Regards,Innova Sultanahmet Hotel Management

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Guest Relations Manager on 4 Jul 2023
Dear Christelle,Hope all is well with you and greetings from the historic peninsula of Istanbul. We cannot thank you enough for the time you have taken to complete this review regarding your recent stay at the Innova Hotel Sultanahmet. We are thrilled that it had been thoroughly an enjoyable stay with us and we exceeded your expectations. Please rest assured that this is your home. It would be our pleasure to have you return and we hope it is very soon. Warm regards, The Team at Innova Hotel Sultanahmet

8/10 Good

Ammar

Nice stay

6/10 Okay

Istvan

Liked: Staff & service
ok
Response from Guest Relations Manager on 7 Jan 2023
Dear Istvan,First of all, we would like to thank you very much for choosing to stay at Innova Hotel Sultanahmet and taking the time to rate our hotel.We do hope to welcome you back in our hotel.Yours sincerely,

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
One of the beetter hotels i have stayed in most of my travels. The location is just brilliant and if you are staying on the 5th floor, the views are amazing. The check-in was super smooth and the staff are very helpful. Special shout out to Ali who took the time to explain where to buy a sim card, exchange money, transportation and how to get to the sight seeing locations. They even lent us an instanbul card for transportation. Clean rooms, complimentary fruits basket and the breakfast spead is 5 stars. Can't recommend this place enough.
Stayed 4 nights in Nov 2022
Response from Guest Relations Manager on 1 Dec 2022
Dear Noel,Thank you for choosing to stay with us and sharing your great experience.We are thrilled that it has been thoroughly an enjoyable stay with us. We were absolutely delighted that you enjoyed our central location, our breakfast and liked our clean rooms.It gives us great pleasure to know that you found the front of house staff to be friendly. In relation to our staff, we try our best to help our guests make the most out of Istanbul during their limited time. In this regard please kindly be informed that we have shared your nice words with the team.We appreciate all of your compliments on our staff with the special mention of Mr.Ali. We are so proud for having him on our team. A good hotel is nothing without a great team.It would be our pleasure to have you return and we hope it is very soon.Warm regards,The Team at Innova Hotel Sultanahmet

8/10 Good

iftekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had good experience
Stayed 3 nights in Nov 2022
Response from Guest Relations Manager on 29 Nov 2022
Dear Iftekhar,Hope all is well with you and warmest regards from the beloved Istanbul!We cannot thank you enough for the time you have taken to complete this review regarding your recent stay at the Innova Hotel Sultanahmet.We are thrilled that it had been thoroughly an enjoyable stay with us and we exceeded your expectations. It would be our pleasure to have you return and we hope it is very soon.Warm regards,The Team at Innova Hotel Sultanahmet

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but AC problems
The hotel was wonderful, staff super friendly and helpful with our bags and all our needs, room was great with a comfortable bed, nice shower, and a great balcony with city/sea view. Location was good with good restaurants nearby. Our only complaint was that the air-conditioner kept shutting off and seemed to be locked and controlled by the front desk, so had to keep calling them to get it turned on again. Otherwise we enjoyed our stay.
Stayed 2 nights in Oct 2022
Response from Guest Relations Manager on 8 Oct 2022
Dear Darren,We cannot thank you enough for the time you have taken to complete this review regarding your recent stay . We are thrilled that it has been thoroughly an enjoyable stay with us. We were absolutely delighted that you enjoyed our central location, liked your room and liked your experience. It gives us great pleasure to know that you found the front of house staff to be helpful and friendly. In relation to our staff, we try our best to help our guests make the most out of Istanbul during their limited time. Please kindly be informed that we have noted the shortcomings which you underlined when it comes to the AC. We are grateful that you have posted a review of your experience as we always appreciate the opportunity of maintaining and improving our services. We strongly believe that such nice comments give us strength and guidance to keep up the good work. Until the next time, we wish you all the best! Warm Regards, Innova Team

10/10 Excellent

qaifar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and rooms are well furnished
Stayed 2 nights in Sep 2022
Response from Guest Relations Manager on 4 Oct 2022
Dear Qaifar,Hope all is well with you and warmest regards from the beloved Istanbul!We cannot thank you enough for the time you have taken to complete this review regarding your recent stay at the Innova Hotel Sultanahmet.We are thrilled that it had been thoroughly an enjoyable stay with us and we exceeded your expectations. We are so pleased that you enjoyed from our beautifully appointed,clean room.It would be our pleasure to have you return and we hope it is very soon.Warm regards,The Team at Innova Hotel Sultanahmet

2/10 Terrible

Tom

Stayed 1 night in Aug 2022
Response from Guest Relations Manager on 6 Sept 2022
Dear Tom,First of all, we would like to thank you very much for choosing to stay at Innova Hotel Sultanahmet and taking the time to express your feedback.We are deeply sorry to hear about your unpleasant experience. We would like to take the opportunity to sincerely apologize to you for not living up to your expectations on behalf of the team in relation to the inconvenience you may have experienced. As the Innova Hotel Sultanahmet, there is nothing we would pay more attention to than ensuring the excellent guest service but it seems likely that on this occasion we could not make it through. Once again many thanks for your rating and we hope you will choose us again at some point in the near future in order to see the improvements we will make.

10/10 Excellent

ARMANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from ferry. Just perfect location
Stayed 1 night in Aug 2022
Response from Guest Relations Manager on 3 Sept 2022
Dear Armando,Hope all is well with you and warmest regards from the beloved Istanbul! We cannot thank you enough for the time you have taken to complete this review regarding your recent stay at the Innova Hotel Sultanahmet. We are thrilled that it had been thoroughly an enjoyable stay with us and we exceeded your expectations. Regarding our location, we do believe that we are very well located. Perfect for anyone who wishes to enjoy some shopping or exploring the Old City.All of the team look forward to welcoming you back. Until the next time, we wish you all the best! Warm Regards, The Team at Innova Hotel Sultanahmet

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2thumbs up
Great location and excellent property. Newish, big modern room
Stayed 5 nights in Jul 2022
Response from Guest Relation Manager on 14 Jul 2022
Dear Syed, Thank you for choosing to stay with us and sharing your great experience! We are so glad that we exceeded your expectations. Until the next time we wish you all the best! Warmest Wishes, The Team at Innova Hotel Sultanahmet

10/10 Excellent

Saja, Hesperia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful hotel staff are very friendly and so helpful. The hotel itself was way better than I expected the rooms are big so clean the lobby and even the elevator I recommend this hotel to everyone it’s location is really good as well.
Stayed 3 nights in Jun 2022
Response from Guest relations manager on 28 Jun 2022
Dear Saja, We cannot thank you enough for the time you have taken to complete this review regarding your recent stay . We are thrilled that it has been thoroughly an enjoyable stay with us. We were absolutely delighted that you enjoyed our central location, liked your room and liked your experience. It gives us great pleasure to know that you found the front of house staff to be helpful and friendly. In relation to our staff, we try our best to help our guests make the most out of Istanbul during their limited time. We strongly believe that such nice comments give us strength and guidance to keep up the good work. Again we thank you for your nice comments. All of the team look forward to welcoming you back. Until the next time, we wish you all the best! Warm Regards, The Team at Innova Sultanahmet

10/10 Excellent

Keven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend in Istanbul
This is a great place to stay, located in the old town, its close to everything. The hotel has the most fantastic roof top bar with a great view out over the city to sea. The staff are so friendly and helpful, I would recommend staying here.
Stayed 5 nights in May 2022
Response from Guest Relation Manager on 11 Jun 2022
Dear Keven, Thank you for choosing to stay with us and sharing your great experience! We are so glad that we exceeded your expectations. On behalf of the entire Innova Sultanahmet Hotel staff, thank you so much for your kind feedback. Until the next time we wish you all the best! Warmest Wishes, The Team at Innova Hotel Sultanahmet

10/10 Excellent

Jihane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff excellent services . Will definitely go back there in my next visit to Istanbul. They run the extra mile just to make sure you are happy and enjoying your time.
Stayed 5 nights in Mar 2022
Response from Guest Relations Manager on 24 Mar 2022
Dear Jihane, Thank you taking the time to write such a lovely review of your stay at the Innova Hotel Sultanahmet. We’re so grateful that you were particularly impressed with the level of service received from the staff. On behalf of the entire Innova Hotel Sultanahmet staff, thank you so much for your kind feedback. We are so glad that you enjoyed your stay with us and all of the team look forward to welcoming you back. Until the next time we wish you all the best!

10/10 Excellent

Julija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Innova hotel
The stay was amazing. Fist of all, would like to say that ALL the guys on the reception were simply amazing! They've been helping me with everything i've been asking them. So huge thank you! The room was ok, the bed & pillows were comfortable. In this hotel you are not going to hear the mosque sounds when the Muslims are praying, so that was really cool. Expect a traffic everywhere in Istanbul, the street where the hotel is situated is busy, but the good thing the taxi can stop there, as lots of the streets in Istanbul are closed or only for pedestrians. Definitely can recommend this hotel.
Stayed 4 nights in Mar 2022
Response from Ali on 23 Mar 2022
Dear Julija, We are thank you for your warm comments. We hope to welcome you back soon with pleasure. Best Regards

10/10 Excellent

Efren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very kind & courteous
Stayed 11 nights in Mar 2022
Response from Ali on 22 Mar 2022
Dear Efren, We are thank you for choosing to stay with us. We hope to welcome you back. Best Regards.

10/10 Excellent

jaafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
IT WAS VERY GOOD
Stayed 1 night in Dec 2021
Response from Ali ŞENER on 13 Dec 2021
Dear Jaafar, Thank you for your comments. We hope to welcome you back. Best Regards

4/10 Poor

Tayfun

Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Me and my husband booked this hotel because they had falsely advertised parking. After a long night of travel, arriving at the hotel we were told that not only was there no free parking, but there was no parking in general. The hotel staff tried to encourage me to park at a nearby paid parking. That car parking has no availability at that time and was expensive too. That was a major issue and basically ruined our vacation, because when we arrived at the hotel we've already have our rental car for the whole 9 days believing their false claim of parking availability on many web sites.They knew how hard it is to find any parking spot in Sultanahmet , Istanbul where the hotel is located. We explained this to the hotel staff and they were unwilling to work with us on any level except for allowing us a parking spot in front of the hotel for one night only and they moved it first thing the next morning to the paid parking although we informed them that we'll move the car couple of hours later that same morning. To be fair we have to give some of the hotel staff credit for being nice and courteous, like savaş the chef who was nice enough to drive around with me while searching for a parking spot, Ugur became helpful later too. The almost only thing in the hotel was our room balcony's view.
Stayed 8 nights in Aug 2021
Response from ınnova Team on 1 Sept 2021
Thank you for your comments. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the actual look of the room and atmosphere around the building, but there is no restaurant service nor gym available but prior to landing was told it was available but other then that it was solid
Stayed 13 nights in Jul 2021
Response from ali on 1 Sept 2021
Dear Guest, Thank you for choosing to stay with us. Best Regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service.
Stayed 5 nights in Jul 2021
Response from ali on 1 Sept 2021
Thank you for your comments. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice and friendly. I enjoyed my time staying in this hotel.
Stayed 3 nights in Jul 2021
Response from Ali on 6 Sept 2021
Thank you for choosing to stay with us. Best Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They do not provide full room service
Stayed 5 nights in Jun 2021

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Sinan CİHANGİR on 16 Jun 2021
Seyahatinizde bizi tercih ettiğiniz için teşekkür eder,bir sonraki ziyaretinizde de sizleri otelimizde görmekten büyük keyif alacağımızı bilmenizi isteriz. Sağlıklı günlerde buluşmak dileğiyle,sevgi ve saygılarımla,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, has a great location, large rooms and great staff. Particularly, Yunal at the front desk was extremely helpful and kind. He checked us in and went above and beyond to help us each day during our 10 day stay. Highly recommend.
Stayed 9 nights in May 2021
Response from Sinan CİHANGİR on 8 Jun 2021
Thank you very much for your evaluation, we would like you to know that we will be very happy to see you in our hotel on your next visit

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 8 nights in May 2021
Response from sinan on 6 Jun 2021
Thank you for your review. We look forward to seeing you again on your next visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and enjoyed stay.
Stayed 9 nights in May 2021
Response from sinan on 6 Jun 2021
Thank you for your review. We look forward to seeing you again on your next visit.

10/10 Excellent

Nofil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONE OF THE BEST HOTELS IN SULTANAHMET
It was amazing. The location, staff, food, cleanliness everything was top notch. We even got a free upgrade. Would recommend this hotel to everyone.
Stayed 4 nights in Apr 2021
Response from Best Regards, Guest Relations Manager Hanife Kur on 9 Apr 2021
Dear Nofil, Thank you very much for sharing your review following to your recent stay at the Innova Sultanahmet Hotel. We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service. It is always a pleasure for us to receive such a positive feedback rewarding the continuing efforts of our team to maintain the level of satisfaction of our valued customers. We are looking forward to have the pleasure of welcoming you back very soon at Innova Sultanahmet Hotel in order to make you leave another enriching experience. Best Regards, Guest Relations Manager Hanife Kurt

10/10 Excellent

Aditya

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2021
Response from Guest Relations Manager Hanife Kurt on 9 Apr 2021
Dear Aditya , Thank you for choosing Innova Sultanahmet Team. We are delighted to hear that you enjoyed your stay. We really do our best to help our guests have a great experience. We are really happy that we as Innova Sultanahmet Team staff could help you and make your stay pleasant. It is always nice to hear when our guests enjoy our hotel. We thank you a lot again for your nice comments .We really hope to see you again soon. Kind regards , Guest Relations Manager Hanife Kurt

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Top service. Highly recommend
Stayed 3 nights in Mar 2021
Response from Guest Relations Manager Hanife Kurt on 7 Apr 2021
Dear Guest , Thank you for choosing Innova Sultanahmet Team. We are delighted to hear that you enjoyed your stay. We really do our best to help our guests have a great experience. We are really happy that we as Innova Sultanahmet Team staff could help you and make your stay pleasant. It is always nice to hear when our guests enjoy our hotel. We thank you a lot again for your nice comments .We really hope to see you again soon. Kind regards , Guest Relations Manager Hanife Kurt

8/10 Good

Lolo

Stayed 2 nights in Dec 2020
Response from Guest Relations Manager Hanife Kurt on 15 Jan 2021
Dear Lolo , Thank you very much for sharing your point following to your recent stay at the Innova Sultanahmet Hotel. We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service. We are looking forward to have the pleasure of welcoming you back very soon at Innova Sultanahmet Hotel in order to make you leave another enriching experience. Best Regards

8/10 Good

Lolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Guest Relations Manager Hanife Kurt on 4 Jan 2021
Dear Lolo, Thank you for choosing Innova Sultanahmet Team. We are delighted to hear that you enjoyed your stay. We really do our best to help our guests have a great experience. We are really happy that we as Innova Sultanahmet Team could help you and make your stay pleasant. We really hope to see you again soon. Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unal and Hanifeh are Superhosts !
Basic but clean and cosy hotel ... Unal and Hanifeh at reception are just beautiful, always willing and eager to ensure we we’re taken care of! The cleaning lady too. The 3 of them are Amazing.
Stayed 1 night in Dec 2020
Response from Guest Relations Manager Hanife Kurt on 28 Dec 2020
Dear Valuable Guest , Thank you very much for choosing Innova Sultanahmet Hotel in your stay. We can not thank you enough for your nice comments about everything. We are extremely happy and proud that we were able to provide you with anything you may want from your holiday. It is great to hear positive comments about our staff and also about all service which we are proud of . We are looking forward to have the pleasure of welcoming you back very soon at Innova Sultanahmet Hotel in order to make you leave another enriching experience. Best Regards,

8/10 Good

rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
innova hotel sultanahmet
very good hotel in a excellent position very safe area and 5 mins from bazar, blue mosque etc. We would definitely stay here again our room was the deluxe room with balcony overlooking the sea of marmara.
Stayed 3 nights in Oct 2020
Response from Guest Relations Manager on 23 Oct 2020
Dear Rodney , Thank you for choosing Innova Sultanahmet Team. We are delighted to hear that you enjoyed your stay. We are really happy that we as Innova Sultanahmet Team staff could help you and make your stay pleasant. We really hope to see you again soon. Kind regards ,

10/10 Excellent

Sajid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central location , helpful staff, clean ,
Stayed 3 nights in Oct 2020
Response from Guest Relations Manager on 19 Oct 2020
Dear Mr. Sajid , Thank you for taking the time to share your comments with us. We are delighted to hear that you enjoyed your stay in our hotel and service. Best Regards,

10/10 Excellent

Romana, Istanbul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in Istanbul many time’s but for me this wax all about the location. Excellent for the grand bazaar and cultural area. Staff were lovely and attentive and sorted out our balloon trip to Cappabocia.
Stayed 5 nights in Sep 2020
Response from Guest Relations Manager on 28 Sept 2020
Dear Romana, Thank you for choosing Innova Sultanahmet Hotel and taking the time to write your feedbacks. We are delighted to hear that you enjoyed our hotel . This is our main purpose to make our guest feel like home and it is great to hear that we do it right. We are very glad to hear that everything was great for your stay and we guarentee you that you will have the same high quality service on your next visit. We hope to see you again in Istanbul, in Innova Sultanahmet Hotel. Sincerely Yours, Guest Relations Manager Hanife KURT

8/10 Good

Mohamed, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to main attractions. Only negative was the breakfast was not worth the money. Not a large variety, and same stuff every day
Stayed 7 nights in Mar 2020
Response from Guest Relations Manager on 16 Mar 2020
Dear Mr. Mohamed, We are happy to hear that you had a good time Innova Sultanahmet Hotel Team. Always great to receive nice feedback for our hotel. Also we are happy that the location came in handy for you and you enjoyed. Sorry to hear that you didn’t like our breakfast I will take my note and I will share relevant department. We will see what we can come up with in order to solve that situation so thanks for pointing that out and thank you very much of course for Innova Sultanahmet Hotel choosing in your stay. We hope to see you again. Kind regards, Guest Relations Manager Hanife Kurt

10/10 Excellent

Wasim, Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new hotel. Everything was well managed. Just to mention that the economy room is small and have no view.
Stayed 4 nights in Feb 2020
Response from Guest Relations Manager on 25 Feb 2020
Dear Wasim, We appreciate your taking time to write a review for our Hotel and share your recent experience. It's a big pleasure to see that you enjoyed the service quality. We are looking forward to welcoming you again in the near future. Kindest Regards, Guest Relations Manager Hanife Kurt

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Guest Relations Manager/Hanife Kurt on 12 Feb 2020
Dear Valuable Guest , We appreciate your taking time to write a review for our Hotel and give us point your recent experience. It's a big pleasure to see that you enjoyed the service quality. We are looking forward to welcoming you again in the near future. Kindest Regards,

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the terrase bar at roof top viewing the sea Room very clean with balconey I appreciate the help extended by the relations manager hanife kurt and all staff Hotel location is strategic near the most important attractions of istanbul
Stayed 2 nights in Feb 2020
Response from Guest Relations Manager on 12 Feb 2020
Dear Adel , Thank you very much for sharing your review following to your recent stay at the Innova Sultanahmet Hotel. I am happy to read that you enjoyed your visit and that I managed to reach your expectations in terms of quality and service. It is always a pleasure for us to receive such a positive feedback rewarding the continuing efforts of our team to maintain the level of satisfaction of our valued customers. We are looking forward to have the pleasure of welcoming you back very soon at Innova Sulatanahmet Hotel in order to make you leave another enriching experience. Best Regards, Guest Relations Manager Hanife Kurt

6/10 Okay

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the perfect location, close to all the area has to offer. Great local restaurants as well. The restaurant in the hotel was never open while I stayed there. I would not recommend the spa. The hours are not convenient, & the gym is only accessible during spa hours. The spa treatments were a bit unprofessional, the male masseuse did not wear a shirt during my massage. A bit strange coming from the Western world. I did not leave the hammam or massage feeling relaxed.
Stayed 3 nights in Oct 2019
Response from Guest Relations Manager on 7 Jan 2020
Dear Ronnie, Thank you very much for sharing your comments. We, as Innova Sultanahmet Hotel are sorry to hear that you are not happy with your stay. All our guests comments are so very important for us that and l really appreciate if you share with me your reservation details we will be investigating deeply.Our aim is to provide you a satisfactory experience and unfortunately failed in our mission. Your comments will be shared during our trainings and we will benefit them in order to provide a better service. Once again I am sorry for the inconveniences and hope that you may consider to give a second chance to our team in the future. Kind regards, Guest Relations Manager Hanife Kurt

2/10 Terrible

Matiullah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Generally, they don't have respect and they don't care about your personality. They are extremely rough. I don't want to book ever from this type of hotel.
Stayed 3 nights in Dec 2019
Response from Guest Relations Manager on 3 Jan 2020
Dear Matiullah , We would like to thank you for taking the time and trouble to write to us regarding your experience at the Innova Sultanahmet Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards, Guest Relations Manager Hanife KURT

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from ınnova sultanahmet team on 27 Dec 2019
Dear Guest, Thank you so much for . Best regards,

10/10 Excellent

Ahmed, Mauritius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and helpful staff. Breakfast was really good. Hotel in a very good area, near shopping outlets and easy access to train.
Stayed 6 nights in Dec 2019
Response from innova sultanahmet team on 19 Dec 2019
Dear Guest, Thank you so much for your review. Your comments made us genuinely happy. Best regards,

10/10 Excellent

Jas, Vancouver Bc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Close to the main attractions and a 24 hour food market. Nice Staff. Good enviornment.
Stayed 4 nights in Aug 2019
Response from İnnova Sultanahmet on 3 Dec 2019
Dear Jas Thank you for your nice comment best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2019
Response from innova sultanahmet team on 1 Dec 2019
Dear Guest, Thank you for your review. Best regards,