Lobby sitting area

Reviews of Grand Madrid Hotel

3 out of 5
Grand Madrid Hotel
Laleli Caddesi 54, Istanbul, Istanbul

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 6 out of 36 reviews" "
Rating 4 - Poor. 4 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Md Hasibus Saleheen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location for tourism.. Clean room and friendly staff.
Stayed 2 nights in Aug 2022

6/10 Okay

aras

I did not like the staff
Stayed 4 nights in Dec 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Dont
The only good thing about the hotel is its location and the view from restaurant/cafeteria. The hotel staff is not very welcoming, and communication in English is a big problem. The rooms are very dull, there is no isolation in walls or doors. You can hear people whispering from other rooms. At times it felt like someone is coming in our room because of no sound isolation on doors and you can see people walking in the corridor from below, thats very uncomfortable. Beds are extremely noisy. No water pressure in shower if your using warm water. Toilet looks dirty, and the electricity goes out every 5/10 minutes. We asked so many times for tissue papers, got none. The room service only makes up the bed, they don’t clean. They didn’t even change our towels once, only hung them up in the room to dry. There is no minibar, so not possible to make coffee or tea in room. Lastly, I would not recommend this hotel for people who are looking to have an enjoyable time. This hotel is fine as an emergency, a real emergency. As the overall quality isn’t good. This is definitely not a 4 star. No idea on what bases people are giving this hotel a strong rating, its very misleading.
Stayed 3 nights in Nov 2021
Response from canser özyildirim on 27 Nov 2021
thank you so much No one has ever complained like this before. I'm sorry we couldn't please Canser ÖZYİLDİRİM

10/10 Excellent

MUCAHIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel if you visiting Blue Mosque and Hagiasophia, Staff is very friendly.
Stayed 1 night in Aug 2021

10/10 Excellent

EDSON

Stayed 13 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Staff & service
Очень хорошо большое спасибо чисто в комнате хорошие условия
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Nisrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY HOTEL
Really my trip wa s wonderful and my room wa s very cute and l feel with my husband with confidence in the hotel. It is really GRAND MADRID
Stayed 3 nights in Mar 2019

4/10 Poor

Juanperez, Boston, MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
This hotel is in very bad condition and except for a very nice man in the reception area, no one seem to care much. The hotel is attached to a clothing store and the reception area is full of boxes and packages of clothes. The room although large had a very strong tobacco smell. The thermostat did not work. Power went off several times during the stay. Room had paper wall detached. The vent fan in the bathroom was very noisy. I could not find signs of a pool like the ones showed in the brochure Breakfast room in the top floor had water stains all over. The dispenser for mineral water in breakfast room had an empty bottle on top and three more empty bottles around, no one care to change it, so I was unable to drink water during breakfast.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was quite comfortable, some furniture may be old but eveything is clean in general. The staff was really great, they were very polite, processed everything very quickly, were very responsive to requests. The hotel is very good value for money.
Stayed 1 night in Mar 2018

8/10 Good

salmanov, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to Metro Station
I recommend this hotel due to many reasons : 1 - Excellent staff, very friendly and very helpful especially Mr cancer (Turkish Name) 2- Near restaurants, markets, shops, close to Metro Station and tramway 3- The cleaning ladies are very respectable and lovable 4- very clean hotel and delicious breakfast I am a permanent guest of this hotel and would recommend itز
Stayed 5 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
perfect
Stayed 8 nights in Sep 2017

10/10 Excellent

lida, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, great people, great location.
Was a lovely hotel, nice service, the staff were very friendly and very helpful although spoke little English was still very kind and help us find many tourist attracts out of their kindness. the cleaning ladies were lovely and the rooms were cleaned every time we came back to the rooms which was nice. the location of the hotel is fab, close to all attractions, a 10-20 min walking distance from grandbazaar, blue mosque, sultanahmet. and right in the centre of the little markets and shops which was a nice stroll during the nights after we had done our day outing. overall a lovely hotel, maybe a little congested but doesn't make a difference if you close your windows as the hotel room has an AC anyway. the breakfast menu had a large variety of food and drinks and love the restaurant upstairs in the fresh air for those that want to sit outside or you can sit inside. also you can get food from out side and come and eat it in the hotel resturaunt or order takeaway in the resturaunt which the staff go and retrieve for you. has a nice indoor pool, only it was a little cold so inform the staff before hand to warm it up. also they offer free tea which they provide at all times when requested, the hotel service was great, the staff deserve real praise.

6/10 Okay

Jaynal khan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Most of staff don't speak English . No one told us about mini bar is free or will be charged. And the prices of those drinks are not listed. This is not the way do a good business ,hiding information . I consider it is a hidden charge.

10/10 Excellent

Caner

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Çok iyi
Stayed 1 night in Nov 2023

8/10 Good

Caner

Stayed 1 night in Oct 2023

2/10 Terrible

MURAD

Travelled with group
Stayed 3 nights in Sep 2022

8/10 Good

Fausia

Travelled with family
Liked: Cleanliness, staff & service
Aufenthalt im Grand Hotel war ganz ok
Die Zimmer sind soweit ganz ok, im Bad gibt es keine Steckdose, damit kann man sich z.B. nicht den Bart kürzen. Die Spülung der WCs sind sehr laut. Das Hotel liegt in einer Gegend mit viel Verkehr, wer dagegen empfindlich ist, sollte sich eine andere Unterkunft suchen. Die Klimaanlage ist gut. Man muss die Fenster nachts schließen und die Klima laufen lassen, dann kann man schlafen. Sehr zu empfehlen ist die Terrasse, wo das Frühstücksbuffet morgens angeboten wird. Durch die tolle Aussicht aus der Terrasse werden die Minuspunkte vergessen. Lage ist recht zentral und man viele Sehenswürdigkeiten zu Fuß erreichen. Die Mitarbeiter sind sehr nett und hilfsbereit.
Stayed 9 nights in Jun 2022

2/10 Terrible

Gökmen

Stayed 1 night in May 2022
Response from canser özyildirim on 3 Jun 2022
değerlendrimeniz için teşekkur ederim

8/10 Good

mehmet fatih

Business traveller
Liked: Staff & service
Stayed 5 nights in Nov 2021
Response from canser özyildirim on 1 Jan 2022
teseşkkür ederim değerli yorumunuz için görüşünüz bizim önemlidir

10/10 Excellent

Faraj mukhtar

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from canser özyildirim on 27 Nov 2021
thank you so much

2/10 Terrible

monika marta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from canser özyildirim on 6 Nov 2021
you didn't come to our hotel, how did you rate your stay in our hotel?

8/10 Good

Genci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles gut in Ordnung
Stayed 5 nights in Oct 2021
Response from canser özyildirim on 6 Nov 2021
thank you so much

8/10 Good

Raoudha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from canser özyildirim on 6 Nov 2021
thank you so much

8/10 Good

mohammed

Liked: Staff & service, property conditions & facilities, room comfort
Det var bra opphold men svømme basseng er stengt

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

m , münster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes hotel super
War sehr gut sauber gutes früchtuck nette leute sehr gut ich var zufrieden aber das Flughafen in Istanbul haben mich geärgert wegen visa obwohl ich keine visa brauche wegen 1 woche visa haben wir für 3 Person 315€ das war aber Pech für mich die Verstehen nur türkische Sprache kein englich kein arabick kein Deutsch Das war für mich so traurig und teuer Mfg
Stayed 6 nights in Mar 2018

4/10 Poor

Ekaterina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Минимализм на грани
Отель какой-то «минимальный» во всем. При средней+ цене. В номерах темно, для девочек приспособлен плохо (зеркала для макияжа , света нет); кресла не удобные, матрасы/одеяла дешевые, кофе-сок плохие, халата нет, нагрев батареи не регулируется, косметический набор в ванной сведен к самому аскетичному минимуму, сауна давно отключена как лишняя опция; но... жить можно. Вполне. Хороший администратор! А теперь у отеля появился штопор (мы оставили его для следующих гостей), так что теперь точно жить можно :).
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
النجاة مع الصدق
اخبرونا بوجود مسبح ولكن الحقيقة لايوجد ورفع السعر قليلا
Stayed 3 nights in Aug 2017

8/10 Good

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
merci hotels.com
bon situé
Stayed 7 nights in Aug 2017

10/10 Excellent

samer, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very naic
very good

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Rene´, Halle/S.

Disliked: Cleanliness, staff & service
Stadthotel
Hatte für eine Woche gebucht,das Hotel ansich zum Übernachten ist O.K. .Lage ist 15 bis 25 min Fußläufig von allen Sehenswürdigkeiten entfernt.Abends bis ca 23 Uhr kann es auf der Strasse sehr laut werden. Rezeption ist durchgängig besetzt,beide Fahrstühle machten einen sicheren Eindruck.Enttäuschend empfand ich den Service,es gibt keine Infos,z.B. wann und wo gibt es Frühstück,wie funktioniert der Zimmersafe,wo bekomme ich das Passwort für den WLAN Zugang.Es wird kaum Englisch gesprochen,was die Sache nicht einfacher macht.Zimmer werden täglich aufgeräumt,Sauberkeit sieht aber anders aus.TV funktioniert,allerdings nur ein deutscher Sender(ZDF). Der Innenpool ist im Keller und lädt nicht wirklich zum Schwimmen ein. Das Highlight ist die Dachterrasse,wo das Frühstück mit einem schönen Aúsblick abgerundet wird.Die Essensauswahl ist durchschnitlich.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
It says restaurant, but it was only open for breakfast. The fitness and pool area was not ready for use.