Interior

Reviews of Eser Premium Hotel and Spa

5 out of 5
Eser Premium Hotel and Spa
Fatih Mahallesi, Gazi Mustafa Kemal Cd., No 11, Buyukcekmece, Istanbul, Istanbul

Reviews

8.0

Very good

Rating 10 - Excellent. 159 out of 439 reviews" "
Rating 8 - Good. 161 out of 439 reviews" "
Rating 6 - Okay. 67 out of 439 reviews" "
Rating 4 - Poor. 26 out of 439 reviews" "
Rating 2 - Terrible. 26 out of 439 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

j

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Nov 2023

8/10 Good

Wael, Beirut

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I have been using this Hotel since 2010. The hotel need to be renovated especially for the furniture, the mattress and pillows are very old, ruined and not comfortable.
Stayed 3 nights in Nov 2023

10/10 Excellent

Arif Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 4 nights in Oct 2023
Response from SERHAD SEFER on 24 Oct 2023
Dear Arif,Thank you very much for your comment.Best Regards Serhad SEFERF/O Manager

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
About 300 teenagers running around getting drunk and banging on doors , security couldn’t cope and one person on reception was useless Room was dirty and old horrendous stay
Response from SERHAD SEFER on 24 Oct 2023
Dear Helen,We are so sorry for that problem we had same problem and we will not work with this agency.Best Regards Serhad SEFERF/O Manager

4/10 Poor

Qais

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the hotel was short of staff in terms of house keeping, had a bad experience!
Stayed 2 nights in Aug 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities
The property is very dated and old but it was clean it’s a shame as the location is fantastic but the pool upstairs was covered They did open the roof out and it has a gym and facilities but we got the junior suite it wasn’t worth the money unfortunately , the staff are really lovely and the location is opposite the beach by a short walk and a decent steak house
Stayed 8 nights in Aug 2023

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shame it has no outdoor pool the rooftop is very covered and small
Stayed 4 nights in Jun 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Hitansi

Business traveller
Liked: Cleanliness, room comfort
Shower tub poor condition. Drainage shocking.
Stayed 1 night in Feb 2023
Response from SERHAD SEFER on 9 Mar 2023
Dear Guest ,Thank you very much for your rating.Best Regards Serhad SEFER

4/10 Poor

Nela's

Disliked: Cleanliness, property conditions & facilities, room comfort
3*
Cleaning should be more looked after, bed sheets are too torned for a such hotel, in the spa area not all facilities working, staff not very friendly. P.S: would not recommend to anyone as the price is to high for the standards they provide.
Stayed 12 nights in Sep 2022

2/10 Terrible

A T AL-IBADI

Stayed 4 nights in Dec 2022
Response from Serhad SEFER on 31 Dec 2022
Dear Mr.Al Ibadı,Thabk you very much for your comment.Could you tell us what you didn't like our services?Best Regards Serhad SEFER

10/10 Excellent

Feridun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at an excellent location. Great value.
Stayed 3 nights in Oct 2022
Response from Serhad SEFER on 10 Nov 2022
Dear Feridun,Thank you very much for your great comment.Best Regards Serhad SEFERF/O Manager

10/10 Excellent

Sun

Stayed 1 night in Sep 2022
Response from Maryam on 1 Oct 2022
Dear Mr.Sun,We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Maryam Ajdari Guest relations

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 4 nights in Aug 2022
Response from Maryam on 7 Sept 2022
Dear Mr.Kevin,We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Maryam Ajdari Guest relations

10/10 Excellent

Ferhat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Maryam on 7 Sept 2022
Dear Mr.Ferhat, would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Maryam Ajdari Guest relations

2/10 Terrible

Ziwei

Stayed 7 nights in Jul 2022
Response from Maryam on 15 Aug 2022
Dear Ziwei,We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Maryam Ajdari Guest relations

10/10 Excellent

Farangis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - 2 minutes to the Büyükçekmece beach. Bus stop outside the hotel, a shopping centre 5 minutes walk from the hotel. Friendly and helpful staff across the hotel. Reception response wad very quick. The room and bathroom very spacious. A kettle and tea and coffee supplies in the room. 2 water bottles supplied per day. Hotels has spa, sauna, hamam, and a pool as well a gym free of charge for the hotel guests. The gym is very large and well-equipped and is overlooking the beach.
Stayed 1 night in Jul 2022

6/10 Okay

Saadi, Ken

Liked: Staff & service
Tourist area and location but property need more attention
Stayed 1 night in Jul 2022

10/10 Excellent

Amin

Stayed 2 nights in Jul 2022
Response from Maryam on 15 Aug 2022
Dear Amin, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Maryam Ajdari Guest relations.

10/10 Excellent

Boris

Stayed 1 night in Jul 2022

8/10 Good

MOH'D NABIL

Liked: Cleanliness, property conditions & facilities
Good 👍
Stayed 6 nights in Jun 2022
Response from Serhad SEFER on 8 Jul 2022
Dear Nabil, Thank you very much for your comment. Best Regards Serhad SEFER F/O Manager

8/10 Good

Adesewa

Travelled with group
Liked: Staff & service, amenities
I liked the pool. Did not enjoy the breakfast. The hotel is overall good.
Stayed 7 nights in May 2022
Response from Serhad SEFER - F/O Manager on 11 Jun 2022
Dear Adesawa, Thank you very much for your comment. Best Regards F/O Manager Serhad SEFER

10/10 Excellent

Dilovar

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

Thamir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We as a family liked the breakfast and the swimming pool. Nothing in particular is terribly bad.
Stayed 9 nights in Apr 2022
Response from Serhad SEFER - F/O Manager on 21 Apr 2022
Dear Thamir, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com

8/10 Good

AHMAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area.
Stayed 3 nights in Mar 2022
Response from Serhad SEFER - F/O Manager on 21 Apr 2022
Dear Ahmad, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com

2/10 Terrible

Nedal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
In our reservation the breakfast available but they charge us for the breakfast There was one bed only and they bring extra bed in bad condition and not cleaned
Stayed 1 night in Feb 2022
Response from Reservation Dept. on 19 Feb 2022
Nedal, We have checked your reservation and it is without breakfast, so the breakfast is extra cost. Thank you for your feedback, we will check the extra bed. Best Regards,

8/10 Good

Saied Sokhail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice place and and affordable
Stayed 3 nights in Dec 2021

8/10 Good

Arnab

Travelled with family
Liked: Cleanliness
The area is quite away from the city center. There is no good way to go to the center where all the sites to visit are other than taxis. Taxis take minimum 1 hr (normal hours) and 2 hrs (traffic hours). The Büyükçekmece beach has a lot of renovation going on now, so not the cleanest at the moment either.
Stayed 12 nights in Dec 2021

8/10 Good

Mustafa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Serhad SEFER - F/O Manager on 30 Dec 2021
Mustafa Bey , Expedia'da paylaştığınız değerlendirmeniz için teşekkür ederiz. Saygılarımla Serhad SEFER Önbüro Müdürü

6/10 Okay

Ahmad, Los Gatos

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The property offered a minimum amount of services in regards to amenities. The floors in the rooms are of wooden looking plastic material which is loud as you walk on it. A loud exhaust fan which runs involuntarily and stays on for a long time… day and night. No A/C, when asked the front desk about the room being warm I was told to open the window..!!!! Electrical problem causing loss of power for over 4 hours rendering the lifts idle, guests had to walk six flights of stairs to get to a dark lobby…!! The building is beautiful in and out, But needs refinement.
Stayed 2 nights in Dec 2021
Response from Serhad SEFER - F/O Manager on 30 Dec 2021
Dear Ahmad, First of all, we would like to thank you for your comment. The parquets we use in our rooms are made of top quality materials. During your stay, our generator was activated in Büyükçekmece region, where there was a power outage. Best Regards Serhad SEFER F/O Manager

8/10 Good

Shuaib

Stayed 4 nights in Oct 2021
Response from Serhad SEFER - F/O Manager on 27 Oct 2021
Dear Shuaib, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com

8/10 Good

Arezou

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Serhad SEFER - F/O Manager on 13 Oct 2021
Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com

2/10 Terrible

haidar, dearborn heights

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything i asked in reception ,the answer is "i don't know' No body speaks english They didn't help us for the pcr , no balance to weigh the luggage
Stayed 5 nights in Sep 2021
Response from Serhad SEFER - F/O Manager on 20 Sept 2021
Dear Mr.Haidar, We are working with Kolan Hospital for PCR test and all reception employees know this hospital.Could you tell me what time you asked this question. Best Regards Serhad SEFER F/O Manager

8/10 Good

Henry

Stayed 1 night in Sep 2021

2/10 Terrible

Nicholas

Stayed 1 night in Aug 2021

8/10 Good

Ahmed

Stayed 1 night in Jul 2021
Response from Serhad SEFER - F/O Manager on 16 Jul 2021
Dear Ahmed , Thank you very much for your rating. Best Regards Serhad SEFER

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2021
Response from Bora on 21 Jun 2021
Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir!

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020
Response from Serhad SEFER - F/O Manager on 1 Dec 2020
Dear Guest, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
- the hotel does not allow food and drinks to be brought from outside - security employees are very rude - the hotel is very old
Stayed 3 nights in Nov 2020
Response from Serhad SEFER - F/O Manager on 23 Nov 2020
Dear Guest, Firstly thank you very much for your comment.You can use our room service 24 hours.The guest can not bring any food or drink from outside to inside thank you very much for your understanding our rules. Best Regards Serhad SEFER F/O Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly services ocean and city views location of the hotel
Stayed 12 nights in Oct 2020
Response from Serhad SEFER - F/O Manager on 2 Nov 2020
Dear Guest, Thank you very much for your comment. Best Regards,

8/10 Good

Andrej

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2019
Response from Serhad on 13 Jan 2020
Dear Andrej, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER F/O Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 11 nights in Dec 2019
Response from serhad on 13 Jan 2020
Dear Guest, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER F/O Manager

10/10 Excellent

Hadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from SERHAF on 8 Jan 2020
Hadi Bey , Değerlendirmeniz için çok teşekkür ederiz. Saygılarımla Serhad SEFER

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from serhad on 25 Nov 2019
Dear Guest, Thank you very much for your great comment. Best Regards Serhad SEFER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom glass needs to be invisible. Kccudufifugifugfu
Stayed 1 night in Oct 2019
Response from serhad on 21 Nov 2019
Dear Guest , We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&Spa. Best Regards F/O Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from serhad on 19 Oct 2019
Dear Guest, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&Spa. We look forward to welcoming you back very soon. Best Regards Serhad SEFER F/O Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good; Staff have language limitation.
Stayed 2 nights in Oct 2019
Response from serhad on 19 Oct 2019
Dear Guest, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&Spa. We look forward to welcoming you back very soon. Best Regards Serhad SEFER F/O Manager

10/10 Excellent

Hilal, Oman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Staff are outstanding. Polite and very helpful. Thanks
Stayed 1 night in Sep 2019
Response from serhad on 9 Oct 2019
Dear Hilal, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER F/O Manager

8/10 Good

ClausBBlom, CHICAGO

Liked: Cleanliness, staff & service
Good location at a good value for the price. The only down breakfast was only till 10am
Stayed 3 nights in Sep 2019
Response from serhad on 9 Oct 2019
Dear Claus BBlom, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER F/O Manager

2/10 Terrible

Verified traveller

Stayed 6 nights in Sep 2019
Response from serhad on 9 Oct 2019
Dear Guest, We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We look forward to welcoming you back very soon. Best Regards Serhad SEFER F/O Manager