Minibar, in-room safe, desk, laptop workspace
Check availability

Reviews of Elite World Istanbul Florya

5 out of 5
Elite World Istanbul Florya
Gültepe Mah Sehit Zafer Kiziltas Sk No 1, Küçükçekmece, E5 uzeri, Istanbul, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hemad

Business traveller
Disliked: Cleanliness, staff & service, amenities
The hotel looks great in the picture but service is not that great and be careful with stuff and taxis
Stayed 6 nights in Apr 2024
Response from Guest Relations Manager on 25 Apr 2024
Dear Guest, Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us. We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfaction We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean hotel, breakfast was great , variety of options
Stayed 8 nights in Mar 2024
Response from Guest Relations Manager on 2 Apr 2024
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

4/10 Poor

Samah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really disappointed about the staff wasn't not helpful. I had to pick up my luggage by myself to the room and finding my room on my own . And plus they have very bad customer service.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 14 Mar 2024
Dear Guest, Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us. We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfaction We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

6/10 Okay

Khaldoun khaled suleiman

Business traveller, Travelled with partner
Nothing special
Stayed 3 nights in Jan 2024
Response from Guest Relations Manager on 30 Jan 2024
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Serbay

Stayed 1 night in Dec 2023
Response from Misafir İlişkileri Müdürü on 14 Dec 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i tercih ederek, değerli görüşlerinizi paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti. Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle, Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

6/10 Okay

Onur

Stayed 1 night in Nov 2023
Response from Misafir İlişkileri Müdürü on 18 Dec 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Konaklamanız sırasında yaşadığınız deneyim için gerçekten üzgün olduğumuzu belirtmek isteriz. Yorumlarınız, hizmetlerimizi sürekli iyileştirme yolunda bize her zaman rehberlik ediyor. Sizi tekrar ağırlama ve hizmetlerimizi en iyi şekilde gösterme fırsatını sabırsızlıkla bekliyoruz.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

Vildan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Misafir İlişkileri Müdürü on 2 Jan 2024
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

6/10 Okay

kadir

Stayed 5 nights in Nov 2023
Response from Misafir İlişkileri Müdürü on 24 Nov 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

PETAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 24 Nov 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

2/10 Terrible

Milan

Business traveller
Disliked: Cleanliness, staff & service
Upon arrival at the hotel I was told that my room reservation was cancelled, no one knows why, it was probably cancelled by the system. Excuses that probably the credit card was not the one they expected etc. I was further told to take all complaints and my dissatisfaction up with the booking company, that is HOTELS.com. Judging by the other people standing around, I was not the only case.
Stayed 3 nights in Nov 2023
Response from Guest Relations Manager on 17 Nov 2023
Dear Guest, Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us. We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfaction We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

6/10 Okay

giuseppe

Stayed 5 nights in Nov 2023
Response from Guest Relations Manager on 14 Nov 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

6/10 Okay

Beytullah

Travelled with family
Disliked: Staff & service
Stayed 6 nights in Nov 2023
Response from Misafir İlişkileri Müdürü on 14 Nov 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

SEDAT

Stayed 2 nights in Nov 2023
Response from Misafir İlişkileri Müdürü on 14 Nov 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i tercih ederek, değerli görüşlerinizi paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti. Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle, Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

6/10 Okay

Emily Jay

Liked: Cleanliness, property conditions & facilities
I was disappointed with the fact that there was a charge for ice. Very hard to communicate at times but the overall atmosphere was beautiful. Most people were very friendly. Excellent food in surrounding areas.
Stayed 7 nights in Nov 2023
Response from Guest Relations Manager on 14 Nov 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.I would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members.In light of this evaluation; If there is no order from the room service or if you don't have any surgery we charge 35 turkish liras for service fee.We look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

2/10 Terrible

said

Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on 14 Nov 2023
Dear Guest, Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us. We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfaction We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Burcu

Stayed 2 nights in Oct 2023
Response from EWIF on 31 Oct 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz. Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız. Saygılarımızla, Misafir İlişkileri Müdürü Özkan YILMAZ

8/10 Good

BERKTUG

Stayed 2 nights in Oct 2023
Response from Misafir İlişkileri Müdürü on 24 Oct 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

CHAMMARO

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 24 Oct 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Qussay

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great rooms, great staff. Responsive, polite. Highly recommended
Response from EWIF on 20 Oct 2023
Dear Guest, Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level. We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely, Guest Relations Manager Özkan YILMAZ

10/10 Excellent

Yusuf

Stayed 3 nights in Sep 2023
Response from Misafir İlişkileri Müdürü on 5 Oct 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

gelengül

Stayed 2 nights in Sep 2023
Response from Misafir İlişkileri Müdürü on 5 Oct 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

4/10 Poor

Çetin

Stayed 2 nights in Sep 2023
Response from Misafir İlişkileri Müdürü on 26 Sept 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i tercih ederek, değerli görüşlerinizi paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti. Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle, Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

8/10 Good

nevzat

Stayed 1 night in Sep 2023
Response from EWIF on 19 Sept 2023
Sayın Misafirimiz, Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz. Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız. Saygılarımızla, Misafir İlişkileri Müdürü Özkan YILMAZ

10/10 Excellent

Mohamad Ali

Stayed 12 nights in Aug 2023
Response from Guest Relations Manager on 16 Sept 2023
Dear Guest, Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level. We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely, Guest Relations Manager Özkan YILMAZ

8/10 Good

MEHMET

Stayed 2 nights in Sep 2023
Response from Misafir İlişkileri Müdürü on 11 Sept 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

8/10 Good

Ersen

Stayed 1 night in Sep 2023
Response from Misafir İlişkileri Müdürü on 9 Sept 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

Osama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from EWIF on 28 Aug 2023
Dear Guest,Thank you for choosing ELITEWORLD İstanbul Florya Hotel and taking the time to share your thoughts with us regarding your stay. We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

8/10 Good

Izdehar

Stayed 2 nights in Aug 2023
Response from EWIF on 28 Aug 2023
Dear Guest,Thank you for choosing ELITEWORLD İstanbul Florya Hotel and for taking the time to share your thoughts with us regarding your stay. We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues. We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Maxime

Stayed 2 nights in Aug 2023
Response from EWIF on 22 Aug 2023
Dear Guest,Thank you for choosing Elite World İstanbul Florya Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Erwan

Stayed 2 nights in Aug 2023
Response from EWIF on 22 Aug 2023
Dear Guest,Thank you for choosing Elite World İstanbul Florya Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Everybody was amicable and courteous
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 27 Jul 2023
Dear Guest,Thank you for choosing Elite World İstanbul Florya Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Guest Relations Manager on 27 Jul 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend everyone to use this location for their business/leisure needs.
Stayed 1 night in Jul 2023
Response from EWIF on 18 Jul 2023
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Sophia

Liked: Staff & service, property conditions & facilities
As I experienced last summer when traveling alone, all staff members took extreme pride when catering to my needs and individual questions. I highly recommend this location! Thank you for a memorable stay!
Stayed 1 night in Jul 2023
Response from EWIF on 18 Jul 2023
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Israa

Stayed 8 nights in Jun 2023
Response from Guest Relations Manager on 31 Jul 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Furkan

Stayed 1 night in Jul 2023
Response from EWIF on 18 Jul 2023
Sayın Misafirimiz, Elite World İstanbul Florya Hotel’i tercih ettiğiniz ve konaklama deneyiminizi paylaşarak zaman ayırdığınız için teşekkür ederiz. Konaklamanız süresince otelimizin hizmetlerinden ve ekibimizin performansından memnun kaldığınızı bilmek bizleri çok sevindirdi. En yakın gelecekte sizi tekrar ağırlayabilmeyi çok arzu ederiz. Yardımcı olabileceğimiz her konuda bizimle iletişime geçebilirsiniz.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

SENER

Stayed 2 nights in Jul 2023
Response from EWIF on 18 Jul 2023
Sayın Misafirimiz, Elite World İstanbul Florya Hotel’i tercih ettiğiniz ve konaklama deneyiminizi paylaşarak zaman ayırdığınız için teşekkür ederiz. Konaklamanız süresince otelimizin hizmetlerinden ve ekibimizin performansından memnun kaldığınızı bilmek bizleri çok sevindirdi. En yakın gelecekte sizi tekrar ağırlayabilmeyi çok arzu ederiz. Yardımcı olabileceğimiz her konuda bizimle iletişime geçebilirsiniz. Saygılarımızla, Misafir İlişkileri Müdürü Özkan YILMAZ

10/10 Excellent

Reza, Salem

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness
Stayed 1 night in Jul 2023
Response from EWIF on 18 Jul 2023
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World İstanbul Florya Hotel.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

RASHID

Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 3 Jul 2023
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Abdulrahim

Stayed 1 night in Apr 2023
Response from Guest Relations Manager on 3 Jul 2023
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Yusuf

Stayed 1 night in Jun 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on 21 Jun 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

2/10 Terrible

Jaqueline

Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on 16 Jun 2023
Dear Guest, Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us. We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfaction We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel excellent stuff very friendly
Stayed 4 nights in Jun 2023
Response from Guest Relations Manager on 13 Jun 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
あまりよくなかった
朝も夕方も付近は渋滞でタクシーが来ないし、乗車を嫌がる。部屋にシャンプーがなかったり（補充を忘れる）、タオルが無かったり、★５と期待しなければいいかも。　レストランも1か所のみ。　シャワーのホースが外れそうで全くお湯が出ない。　夕方、ホテルの受付（レセプション）には人が1人しかいなく随分と待たされる。 まあ、今後宿泊する事はないですね。。。
Stayed 8 nights in May 2023
Response from Guest Relations Manager on 13 Jun 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.I would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members.In light of this evaluation; We already shared your review with related departments. We can guranteed that will not happen in your future stays. We look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

8/10 Good

UMUR

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Misafir İlişkileri Müdürü on 13 Jun 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i tercih ederek, değerli görüşlerinizi paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti. Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle, Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

Ersin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel herkez mükemmel özkan anıl can sami spa daki gonca hanım herkez harika teşekkürler herkeze teşekkürler
Stayed 1 night in Jun 2023
Response from Misafir İlişkileri Müdürü on 13 Jun 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

8/10 Good

Marilyn

Stayed 1 night in May 2023
Response from Guest Relations Manager on 7 Jun 2023
Dear Guest,Thank you very much for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World İstanbul Florya in the nearest future. Yours sincerely,Guest Relations ManagerÖzkan YILMAZ

10/10 Excellent

Fatih

Stayed 2 nights in May 2023
Response from Misafir İlişkileri Müdürü on 5 Jun 2023
Sayın Misafirimiz,Elite World İstanbul Florya Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz.Otelimizden ve personelimizden memnun kaldığınızı öğrenmek bizleri çok mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili olumlu görüşleriniz sayesinde artan motivasyonumuzla çalışmaya devam edeceğiz. Farklı bir ziyaretinizde sizi tekrar ağırlamaktan ve hizmet vermekten memnuniyet duyacağız.Saygılarımızla,Misafir İlişkileri MüdürüÖzkan YILMAZ

10/10 Excellent

Amer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks ozkan
Ozkan was so helpful. Amazing experience
Stayed 3 nights in May 2023
Response from Guest Relations Manager on 1 Jun 2023
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World İstanbul Florya Hotel and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Guest Relations ManagerÖzkan YILMAZ