Lobby lounge

Reviews of Delta Hotels by Marriott Istanbul West

5 out of 5
Delta Hotels by Marriott Istanbul West
Basin Ekspress Yolu, Fatih Cad., Dereboyu Sok. No: 2, Halkali, Istanbul, Istanbul

Reviews

8.0

Very good

Rating 10 - Excellent. 408 out of 1000 reviews" "
Rating 8 - Good. 337 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chandan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and excellent breakfast. Far away from old town and all the attractions
Stayed 6 nights in Mar 2024

6/10 Okay

Cassandra

Travelled with partner
Liked: Staff & service
I do not recommend this hotel if you’re going to be visiting all the main attractions of Istanbul. The hotel is about a 30-40 min drive from where everything is so we found ourselves going back and forth wasting a lot of time commuting. The staff was nice but the water pressure for our shower and sink was terrible. We asked for it to be fixed and after they came it was still not good. Breakfast was good but I would recommend hotels closer, overall not worth it.
Stayed 3 nights in Mar 2024

8/10 Good

Noria

Stayed 4 nights in Sep 2023

10/10 Excellent

pankajkumar

Business traveller
Liked: Amenities, property conditions & facilities
Everything was good except the lobby should have been more attractive and with a place to sit comfortably while waiting for someone. It’s too small area and limited space
Stayed 2 nights in Feb 2024

10/10 Excellent

pankajkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

KHALED, DORAL

Stayed 3 nights in Feb 2024

8/10 Good

Sharmila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, the room was comfortable and the Reception was very good. Only issue we had was the location. It’s on the HWY and not walking distance to any sightseeing places or anywhere.
Stayed 1 night in Jan 2024

10/10 Excellent

Zaharescu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff,friendly,clean room.
Stayed 4 nights in Oct 2023
Response from Otel Yönetiminin Açıklaması on 26 Oct 2023
Dear Valued Guest Zaharescu,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

8/10 Good

Maria Fe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Response from Otel Yönetiminin Açıklaması on 18 Oct 2023
Dear Valued Guest Maria,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we succeeded in impressing you and that you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

10/10 Excellent

KHALED, DORAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all
Stayed 7 nights in Sep 2023
Response from Otel Yönetiminin Açıklaması on 21 Sept 2023
Dear Valued Guest Khaled,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

6/10 Okay

Wasim

Stayed 2 nights in Sep 2023
Response from Otel Yönetiminin Açıklaması on 29 Sept 2023
Dear Valued Guest Wasim,Thank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently.We would like to sincerely apologize for the difficulties you encountered during your stay. Service is our priority and please be assured that your comments have been conveyed accordingly to our colleagues, especially to our Management team to make sure this will not happen again in the future.You are important to us and we do not want to lose you as our guest. Hoping that you will visit us again in the future.We are looking forward to welcoming you back.Best Regards,

10/10 Excellent

Abdulaziz

Liked: Cleanliness
Best
Stayed 5 nights in Aug 2023
Response from Otel Yönetiminin Açıklaması on 6 Sept 2023
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Otel Yönetiminin Açıklaması on 6 Sept 2023
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2023
Response from Otel Yönetiminin Açıklaması on 28 Aug 2023
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Kids enjoyed the pool very much. People smoke it seems everywhere so cigarette smell was an inconvenience. But it is everywhere in the city just not specific to the hotel.
Stayed 5 nights in Aug 2023
Response from Otel Yönetiminin Açıklaması on 25 Aug 2023
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

10/10 Excellent

Msaad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good, I have travel with family 8 people, safe and nice. I advice my friend to get the hotel. One thing you need to know that it’s far from the tourist places, but if you have a driver, you are good, and good for big family and safe. المكان مناسب للعوائل انا رحت مع العائلة وعددنا كان ٨ المكان امن وجميل والسعر رخيص بدون افطار. المشكله الوحيدة ان المكان بعيد عن الاماكن السياحيه وتحتاج سيارة او سواق لزيارة الاماكن السياحية. الغرف مناسبه حجمها ولا توجد ملاحظات. يوم رحت كان فيه صيانه علي المسبح لذلك ما اقدر اقيمه لان ما استعملته والافطار كنت افطر براء وكان سعر الافطار ٤٥٠ ريال سعودي تقريبا لشخص. لذلك فضلت افطر براء وكل يوم مطعم. الفندق مريح ولا فيه ازعاج.
Stayed 5 nights in Aug 2023
Response from Otel Yönetiminin Açıklaması on 14 Aug 2023
Dear Valued Guest Msaad,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

8/10 Good

anwer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Aug 2023
Response from Otel Yönetiminin Açıklaması on 10 Aug 2023
Dear Valued Guest Anwer,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

10/10 Excellent

Hamza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and the staff was friendly
Stayed 5 nights in Jul 2023
Response from Otel Yönetiminin Açıklaması on 9 Aug 2023
Dear Valued Guest Hamza,Thank you for staying with us and taking the time to share your exceptional feedback. We are delighted to hear that you had a great stay at Courtyard by Marriot Istanbul West and that our facilities, amenities and location lived up to your expectations.We especially thank you for your comments on our services and team.We look forward to welcoming you back soon.Kind regards,

8/10 Good

Fahd

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice hotel with good staff Unfortunately no laundry inside it, the guest must wait for 24 hours for clothes cleaning as the hotel has agreement with private laundry with very high prices for the service
Stayed 10 nights in Jul 2023
Response from Otel Yönetiminin Açıklaması on 1 Aug 2023
Dear Valued Guest Fahd,Thank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently.We would like to sincerely apologize for the difficulties you encountered during your stay. Service is our priority and please be assured that your comments have been conveyed accordingly to our colleagues, especially to our Management team to make sure this will not happen again in the future.You are important to us and we do not want to lose you as our guest. Hoping that you will visit us again in the future.We are looking forward to welcoming you back.

10/10 Excellent

Hare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet comfortable and service (Hasan Canturk) very customer friendly.
Stayed 2 nights in Jul 2023
Response from Otel Yönetiminin Açıklaması on 1 Aug 2023
Dear Valued Guest Hare,Thank you for staying with us and taking the time to share your exceptional feedback. We are delighted to hear that you had a great stay at Courtyard by Marriot Istanbul West and that our facilities, amenities and location lived up to your expectations.We especially thank you for your comments on our services and team.We look forward to welcoming you back soon.Kind regards,

6/10 Okay

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Low and slow Air conditioning mase my stay uneasy. Rest all fine- gold member late check out was accommodated.
Stayed 1 night in Jul 2023
Response from Otel Yönetiminin Açıklaması on 6 Jul 2023
Dear Valued Guest Sanjay,Thank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently.We would like to sincerely apologize for the difficulties you encountered during your stay. Service is our priority and please be assured that your comments have been conveyed accordingly to our colleagues, especially to our Management team to make sure this will not happen again in the future.You are important to us and we do not want to lose you as our guest. Hoping that you will visit us again in the future.We are looking forward to welcoming you back.Best Regards,

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean
Stayed 2 nights in Jun 2023
Response from Otel Yönetiminin Açıklaması on 7 Jun 2023
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and that you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

2/10 Terrible

amin

Stayed 1 night in Jun 2023
Response from Otel Yönetiminin Açıklaması on 26 Jun 2023
Dear Valued Guest Orbitz,Thank you for your review.We offer our sincerest apologies for the less than satisfactory experience that you had at our property on this occasion. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests.We very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations.Of course, we remain at your disposal for further assistance.Best regards,

6/10 Okay

SELIM

Travelled with family and small children
Breakfast area was extremely dirty especially floors.
Stayed 4 nights in May 2023
Response from Otel Yönetiminin Açıklaması on 30 May 2023
Dear Valued Guest Selim,Thank you for your review.We offer our sincerest apologies for the less-than-satisfactory experience that you had at our property on this occasion. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests.We very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations.Of course, we remain at your disposal for further assistance.Best regards,

10/10 Excellent

Oluwafemi

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat and polite staff.
Stayed 7 nights in May 2023
Response from Otel Yönetiminin Açıklaması on 16 May 2023
Dear Valued Guest Oluwafemi,Thank you for staying with us and taking the time to share your exceptional feedback. We are delighted to hear that you had a great stay at Courtyard by Marriot Istanbul West and that our facilities, amenities and location lived up to your expectations.We especially thank you for your comments on our services and team.We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

KHALED, DORAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I LIKE ALL THERE
Stayed 3 nights in Apr 2023
Response from Otel Yönetiminin Açıklaması on 8 May 2023
Dear Valued Guest Khaled,Thank you for staying with us and taking the time to share your exceptional feedback. We are delighted to hear that you had a great stay at Courtyard by Marriot Istanbul West and that our facilities, amenities, and location lived up to your expectations.We especially thank you for your comments on our services and team.We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Fatih Sultan Mehmet

Liked: Staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Mar 2023
Response from Otel Yönetiminin Açıklaması on 3 Apr 2023
Sayın Mehmet,Değerli zamanınızı otelimizdeki güzel deneyimlerinizi bizimle paylaşmaya ayırdığınız için teşekkür ederiz.Herşeyden önce siz değerli misafirimize sağladığımız imkanların sizi memnun ettiğini gördüğümüz için son derece mutlu ve onore olduğumuzu belirtmek isteriz.En kısa zamanda sizi tekrar otelimizde ağırlamak ister ve güzel yorumlarınız icin çok teşekkür ederiz.Saygılarımızla,

2/10 Terrible

Nabeel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Otel Yönetiminin Açıklaması on 24 Mar 2023
Dear Nabeel,Thank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently.We would like to sincerely apologize for the difficulties you encountered during your stay. Service is our priority and please be assured that your comments have been conveyed accordingly to our colleagues, especially to our Management team to make sure this will not happen again in the future.You are important to us and we do not want to lose you as our guest. Hoping that you will visit us again in the future.We are looking forward to welcoming you backBest Regards,

10/10 Excellent

Hamid

Stayed 1 night in Mar 2023
Response from Otel Yönetiminin Açıklaması on 17 Mar 2023
Dear Hamid,Thank you for staying with us and taking the time to share your exceptional feedback. We are delighted to hear that you had a great stay at Courtyard by Marriot Istanbul West and that our facilities, amenities and location lived up to your expectations.We especially thank you for your comments on our services and team.We look forward to welcoming you back soon.Kind regards,

8/10 Good

Anas

Travelled with family
Liked: Staff & service
Rooms were hot!
Stayed 3 nights in Jan 2023
Response from Otel Yönetiminin Açıklaması on 6 Feb 2023
Dear Anas,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you can be sure that we will care your feedback.Sincerely wish to have you back with us in the near future.Best Regards,

2/10 Terrible

Roy

Travelled with partner
Disliked: Staff & service, amenities
Very bad
Stayed 9 nights in Jan 2023
Response from Otel Yönetiminin Açıklaması on 6 Feb 2023
- Dear Roy,Thank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently.We would like to sincerely apologize for the difficulties you encountered during your stay. Service is our priority and please be assured that your comments have been conveyed accordingly to our colleagues, especially to our Management team to make sure this will not happen again in the future.You are important to us and we do not want to lose you as our guest. Hoping that you will visit us again in the future.We are looking forward to welcoming you back.Best Regards,

2/10 Terrible

April, vancouver

Travelled with family
Disliked: Amenities, property conditions & facilities
While the people were nice during greeting. We informed hotel 3 x about what being stuck on full blast despite the temp setting at low 31degrees Celsius was the temp reading in the room. We returned from Dinner and it was still sooooo hot ! We only stayed in there 4 hours and had to leave. We had to keep our door propped open to get air from the hall (unsafe ) so we left and sat at the airport exhausted. They didn’t note our file with how many attempts to cool it down so Marriott wouldn’t refund
Stayed 1 night in Jan 2023
Response from Otel Yönetiminin Açıklaması on 1 Feb 2023
Dear April,Thank you for taking the time to tell us about your experience at the Courtyard by Marriott Istanbul West. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Courtyard by Marriott Istanbul West, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,

4/10 Poor

Eileen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Number one. At check in we were given only one room key. The staff did not mention without your room key the elevator will not work. Please, I am exhausted, traveling for 15 days. I don't need this aggravation to start with. Second, I was insulted that in our room a bowel of uncovered mix nuts were waiting as a refreshment. Not wrapped, exposed to who knows what. No idea how long it was in the room or what hands were touching them. And next, Dixie cups for the in room coffee maker. No ceramic mugs? We had glassware in the bathroom and by the uneaten nuts. A bowel with 3 pieces of whole fruit were in the room. If I wanted the fruit, I did not, at least they could be washed. Finely, the staff told us no problem with taxi ride to airport and only need a 5 minute notice. Well that 5 minutes turned into 20. We made it to the airport as the flight was boarding. I was traveling for 15 days is Asia and the Marriott was a disappointment We wont forget.
Stayed 1 night in Jan 2023
Response from Otel Yönetiminin Açıklaması on 23 Jan 2023
Dear Eileen,Thank you for taking the time to rate your experience with us. We are very sorry that your experience was not reflective of the usually high standards of service and guest satisfaction in our hotel.Our goal is to ensure all our guests are delighted by their stay in our hotel and I am very concerned that we fell short of your expectations on this occasion. Thank you once more for sharing your experience with us as your valuable comments are the key to our success!We hope that we will be able to welcome you back again at Courtyard by Marriott Istanbul West.Kindest Regards,

10/10 Excellent

Safiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning service was great. Food was great.
Response from Otel Yönetiminin Açıklaması on 9 Jan 2023
Dear Safiya,Thank you very much for taking the time to write about your experience at Courtyard by Marriott Istanbul West. We really appreciate your excellent feedback.We strive to deliver genuine hospitality from the heart and we are so pleased to hear our team members were able to provide you excellent service. Please note that your great feedback will be shared.We are honored that you choose Courtyard by Marriott Istanbul West,and we look forward to welcoming you again.Best Regards ,

6/10 Okay

Jassim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is okay but not as expected from 5 star hotel and the room during the three day power tripped 5 times and room was to hot air condition keep tripping the temp reach 27c
Response from Otel Yönetiminin Açıklaması on 9 Jan 2023
Dear Jassim,Thank you for staying with us and for sharing your honest feedback.You can rest assured that we will take your feedback into account and adjust our service quality accordingly.Sincerely wish to have you back with us in the near future.Best Regards,

10/10 Excellent

raheela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very helpful staff and a great ambiance.
Response from Otel Yönetiminin Açıklaması on 9 Jan 2023
Dear Raheela,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay. Service was very good and staff was extremely friendly and helpful.
Stayed 3 nights in Dec 2022
Response from Otel Yönetiminin Açıklaması on 2 Jan 2023
Dear Leon,Thank you for sending us your kind feedback after your recent stay with us at Courtyard by Marriott Istanbul West.We are very delighted that you enjoyed your stay with us. Comments like these that enable us to motivate our team to achieve greater heights and our team will be absolutely pleased to know we were able to make your stay a memorable one.It will be our pleasure to welcome you back to our hotel on your next visit to Istanbul in the near future.Warm regards,

10/10 Excellent

Naji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice and friendly staff
Response from Otel Yönetiminin Açıklaması on 30 Dec 2022
Dear Naji,Thank you for sending us your kind feedback after your recent stay with us at Courtyard by Marriott Istanbul West.We are very delighted that you enjoyed your stay with us. Comments like these enable us to motivate our team to achieve greater heights and our team will be absolutely pleased to know we were able to make your stay a memorable one.It will be our pleasure to welcome you back to our hotel on your next visit to Istanbul in the near future.Kind regards,

10/10 Excellent

Naji

Stayed 4 nights in Nov 2022

8/10 Good

Marzia

Stayed 2 nights in Nov 2022
Response from Courtyard by Marriott Istanbul West on 16 Nov 2022
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

6/10 Okay

Waleed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You have serious issue with bathroom smell and black spots. The floor of the room was not cleaned properly. The boiler is very dirty. Towels were worn and of them was ripped out
Stayed 2 nights in Oct 2022
Response from Courtyard by Marriott Istanbul West on 15 Oct 2022
Dear Valued GuestThank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently.We would like to sincerely apologize for the difficulties you encountered during your stay. Service is our priority and please be assured that your comments have been conveyed accordingly to our colleagues, especially to our Management team to make sure this will not happen again in the future.You are important to us and we do not want to lose you as our guest. Hoping that you will visit us again in the future.We are looking forward to welcoming you back.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful stay
I will definitely stay here again. The superior room was exceptional as was the breakfast, pool and spa. Staff are friendly and welcoming, particularly Selen and Melih on reception.
Stayed 3 nights in Oct 2022
Response from Courtyard by Marriott Istanbul West on 11 Oct 2022
Dear Valued Guest,Thank you for staying with us and taking the time to share your exceptional feedback. We are delighted to hear that you had a great stay at Courtyard by Marriot Istanbul West and that our facilities, amenities and location lived up to your expectations.We especially thank you for your comments on our services and team.We look forward to welcoming you back soon.Kind regards,

8/10 Good

Akande

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

2/10 Terrible

Ammar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel , all things is very old , there is bad smell in the room , they start the Mantainance nose from the early time
Stayed 1 night in Sep 2022
Response from Courtyard by Marriott Istanbul West on 30 Sept 2022
Dear Valued GuestThank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently.We would like to sincerely apologize for the difficulties you encountered during your stay. Service is our priority and please be assured that your comments have been conveyed accordingly to our colleagues, especially to our Management team to make sure this will not happen again in the future.You are important to us and we do not want to lose you as our guest. Hoping that you will visit us again in the future.We are looking forward to welcoming you back.

8/10 Good

Jemal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay
Stayed 3 nights in Sep 2022
Response from Courtyard by Marriott Istanbul West on 23 Sept 2022
Dear Valued GuestThank you for sending us your kind feedback after your recent stay with us at Courtyard by Marriott Istanbul West.We are very delighted that you enjoyed your stay with us. Comments like these that enable us to motivate our team to achieve greater heights and our team will be absolutely pleased to know we were able to make your stay a memorable one.It will be our pleasure to welcome you back to our hotel on your next visit to Istanbul in the near future.Kind regards,

4/10 Poor

GURSHARN

Stayed 4 nights in Sep 2022
Response from Courtyard by Marriott Istanbul West on 22 Sept 2022
Dear Valued GuestThank you for taking the time to rate your experience with us. We are very sorry that your experience was not reflective of the usually high standards of service and guest satisfaction in our hotel.Thank you once more for sharing your experience with us as your valuable comments are the key to our success!We hope that we will be able to welcome you back again at Courtyard by Marriott Istanbul West.Kindest Regards,

8/10 Good

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top notch, very attentive staff, they show willingness to go out of their way to help with every request. The room was spacious, bed was extremely comfy and the property is kept very clean.
Stayed 5 nights in Aug 2022
Response from Courtyard by Marriott Istanbul West on 22 Sept 2022
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,

10/10 Excellent

KHALED, DORAL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like because very kleen
Stayed 3 nights in Sep 2022
Response from Reservation on 17 Sept 2022
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards.

2/10 Terrible

lauren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room did not a working AC and hot water. i requested repair or moved to another room but nobody took action so i had to leave hotel next day. i paid for two days but could not stay another night!
Stayed 2 nights in Sep 2022
Response from Courtyard by Marriott Istanbul West on 6 Sept 2022
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are very sorry that your experience was not reflective of the usually high standards of service and guest satisfaction in our hotel.Our goal is to ensure all our guests are delighted with their stay in our hotel and I am very concerned that we fell short of your expectations on this occasion. Thank you once more for sharing your experience with us as your valuable comments are the key to our success!We hope that we will be able to welcome you back again at Courtyard by Marriott Istanbul West.Kindest Regards,

10/10 Excellent

amged

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
great hotel...and stuff was perfect
Stayed 2 nights in Aug 2022
Response from Courtyard by Marriott Istanbul West on 5 Sept 2022
Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We are more than happy to hear that we achieved to impress you and you are fully satisfied with our hotel and services.Sincerely wish to have you back with us in the near future.Best Regards,