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Reviews of Acra Hotel - Special Class

3.5 out of 5
Acra Hotel - Special Class
Mimar Mehmet Aga Cad. Amiral Tafdil Sok, No:5 Sultanahmet, Istanbul, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 351 reviews" "
Rating 8 - Good. 110 out of 351 reviews" "
Rating 6 - Okay. 31 out of 351 reviews" "
Rating 4 - Poor. 6 out of 351 reviews" "
Rating 2 - Terrible. 8 out of 351 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Tamar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Hadeel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was very good. The room was spacious, staff were very helpful and attended to all our requests. The breakfast was open buffet, and it was nice, contained hot and cold breakfast. It was a bit hard to get around the area though as it there was limited public transportation. But overall it was good compared to the other hotels nearby.
Stayed 4 nights in Nov 2023

6/10 Okay

Zaur

Travelled with group
!
Stayed 3 nights in Nov 2023

6/10 Okay

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service
The room was spacious, quiet, and nicely furnished; however, many things were in need of repair: bathtub drain, sink plug, hair dryer, broken electrical outlet are some examples. It seems as though this used to be a very nice hotel but is not being kept up anymore. Breakfast was good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent small hotel located close to the key sites in old town Istanbul with many good restaurants within 5 minutes walk. Friendly and helpful staff. Breakfast is good,
Stayed 3 nights in Oct 2023

8/10 Good

Ankur

Stayed 5 nights in Oct 2023

10/10 Excellent

siraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recommend i am so happy
Stayed 7 nights in Aug 2023

10/10 Excellent

Asad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was very good to get to nearby attractions. Staff were very nice and helpful. Overall had a very good stay.
Stayed 7 nights in Jul 2023

8/10 Good

Yasin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Very good friendly hotel. Incredibly close to historical sites. Room was clean and staff were very friendly.
Stayed 8 nights in Jul 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023

10/10 Excellent

Suni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean and the staff is very helpful.
Stayed 2 nights in May 2023

10/10 Excellent

Balazs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, close to to all , shopping , clean , friendly
Stayed 4 nights in Apr 2023

10/10 Excellent

Winnifred

Stayed 2 nights in Apr 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Acra Hotel!
This was our second time staying at Acra Hotel. The staff is always welcoming and has all the information we need. We booked a room with 2 beds but unfortunately something was wrong with the room so they were kind enough to put us in 2 different rooms which totally worked for us. There are multiple options for breakfast that will fill you up. House keepers are always happy and laughing with you. They always ask if we need anything to replenish in the room. Zeynet is always so sweet. Last October, I lost my voice, and I communicated with him that I was sorry but couldn't talk and that we were leaving to have dinner and needed him to save our parking space. When we came back to the hotel and went to our room, I heard a knock on the door, and it was him with some hot milk and honey. He said that's what they drink to make the throat feel better. I thought it was the sweetest thing ever! I was happy he was still there at the hotel when we came back the second time. He actually walked us to the restaurant to make sure we got there safely. At night it's so quiet and peaceful we slept so well! I have no complaints about the Acra hotel, and I can not wait to come back and see everyone! Thank you so much for everything!
Stayed 3 nights in Apr 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Awais

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very convenient close to the Attractions I stay here 7 days use metro All good staff is friendly helpful 😊😊
Stayed 6 nights in Jan 2023

10/10 Excellent

Dhwalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
The hotel needs a make over. Didn't feel like a hotel when we got in. The bed was very small also. We requested for an extra pillow are we were told the hotel was full so they couldn't give us. Breakfast was no where as shown in the pictures. The tea in the machine was finished and when we requested them they just gave us tea bags. Wouldn't go back to the hotel.
Stayed 2 nights in Oct 2022

8/10 Good

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
BEd a little hard, quiet, good view
Stayed 1 night in Sep 2022

8/10 Good

Laylo

Stayed 4 nights in Aug 2022

4/10 Poor

Mohammed

Stayed 4 nights in Jul 2022

10/10 Excellent

Salman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome property
Stayed 1 night in Jul 2022

10/10 Excellent

Salman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Jul 2022

10/10 Excellent

Salman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2022

10/10 Excellent

Sri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close and walkable to the blue mosque , Aya Sofia and the place for tourist. And very close to the restaurant
Stayed 13 nights in Jul 2022

2/10 Terrible

Pegeman

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
By far this was the worst hotel I have ever stayed in. I have reviewed Many hotels and restaurants in the past as I book hotels depending on their reviews. The reviews of this hotel did not match the hotel. This hotel in Paris or New York city would have been considered a one star hotel. One of the staff at the front desk was very nice and helpful, we booked a city view room and once we got to our room it was not the same as was shown in the picture and they said the room we are in is much nicer. Well, the room we got was a connecting room as was mentioned, however, 1) The closet doors were missing handles. 2) The bathroom showers were not functioning correctly. 3) The water was changing between very cold and very hot temperature. 4) The room was facing stairs and not city as was booked. 5) The window was right above kitchen exhaust. 6) The AC stopped working sometime at 4:00am and the room became very hot and couldn't turn it back on. 7) The bed did not have top sheets to pull over myself. 8) A part of the flooring was bulged and we kept tripping on it. 9) Bathroom was not clean and there were mold and yellow stuff around the bathtub and sink. 10) Sleep comfort on their mattress and bed was terrible. 11) light fixtures in the room were either missing or falling apart. 12) Floors were sticky and it was clearly not cleaned prior to our arrival as we could see drops of liquid and dirty shoe prints. I would stay away from this hotel as I had one of the worst stays and co
Stayed 1 night in Jun 2022

4/10 Poor

Aytan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we got to the room, the air conditioner was not on. The room was extremely hot and not bearable. When I brought it up to the front desk, they turned it on, but it was still hot. The internet did not work throughout my stay at acra, I complained about it every day, and the manager let me work in his office because it’s the only place where the internet worked. If the internet worked, it was not stable. I am very disappointed as I had to work 8 hours and their response was, you can always work in our office. The staff was extremely friendly, but my experience was very stressful. I expect a refund.
Stayed 3 nights in Jul 2022

2/10 Terrible

FARZANEH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a night. Room was very very small that doesn’t show in picture. Elevator and other common Daria was supper dirty. They didn’t care even when I mention! Not a good experience at all.
Stayed 1 night in Jun 2022

10/10 Excellent

Zubair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Convenient location every staff member was very friendly always there to help if you have question,front desk staff helped me to arrange guide & tours packages made my trip a success….
Stayed 6 nights in Jun 2022

2/10 Terrible

Rawad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Receptionist call Hayati or whatever take money from me to bring big car because we have many luggage then send us a small car and until we find other car which take a long time and we arrived to airport so late almost lost the flight.
Stayed 6 nights in Jun 2022
Response from Hayati AKTAŞ on 16 Jun 2022
The guest asked which car a vito or Sprinter and we said , the guest refrained to pay extra for Mercedes sprinter and he sad we can put the other luggage inside the minibus, but in the night they said my colleque I wanted a bigger car, we called second car and we paid it for free. I wish the guest would say the truth. In fact we didn't make money from the tranfer but probably. When he given 3 best room in the hotel and did our best, even when I gave them second room with a very little difference. Instead being appreciated we are given 1 point. I hope this guest will learn one day to make proper reservation for room an for transfer and for his fault stop hurt the hotels.

8/10 Good

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! The historic ruins in the kitchen with the explanations... the staff were friendly and welcoming ...the foid excellent... the locations couldn't be a better one! Easy to comunicate with the receptionists, drivers, waitresses. The cleaning ladies were doing a wonderful job. The tours all around the Istanbul were delighted. The tour guide Aslan , was revealing us important historic events. Very happy with the trip to Turkey !
Stayed 7 nights in May 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel right in the heart of the old town. You can't compare it to a new modern hotel, that is not what it is. There are actual ruins of the old wall in the dining room! And it is right by the Blue Mosque, Hagia Sophia, tram stop, etc. All the people were super friendly and helpful. This place was a wonderful start to our stay in Turkey!
Stayed 3 nights in Apr 2022

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay in Acra Hotel
Perfectly located, 5-7 mins away from Blue Mosque and Hagia Sofia. No street noise and very clean. Good service, everything was on time as agreed ( Bosphorus tour pick up, PCR test, taxi pick up). Very responsive reception, special credit to Mr. Hayati. Quiet breakfast restaurant, good breakfast. On the minus side: bathroom smell at night ( disappearing during the day), rooms pretty acoustic so if your neighbours are loud at night you will probably hear them.
Stayed 7 nights in Mar 2022

10/10 Excellent

Hasan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff too
Stayed 2 nights in Mar 2022

10/10 Excellent

Shahnaz

Liked: Staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Mar 2022

2/10 Terrible

Goudouss

Stayed 3 nights in Feb 2022

10/10 Excellent

shahzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2022

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location - helpful staff
Stayed 5 nights in Jan 2022

10/10 Excellent

Vasima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel only a 5 minute walk from the Blue mosque. Super convenient and close to Sultanahmet station. You can walk to Aristaar bazaar or along the hight street very easily. The hotel staff were brilliant, very accomadating. The room was a good size and kept clean.
Stayed 5 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with group
Stayed 2 nights in Dec 2021

10/10 Excellent

Masana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so very pleased with our vacation at Acra in Istanbul. This was so conveniently located to all the sites, shopping and dining. The front desk staff, managers and restaurant staff were very helpful. The hospitality was that of a family welcoming. I would definitely recommend the hotel and would stay there again when next I return. Thank you all!! M.Mailliard and family! Atlanta, Georgia. USA
Stayed 7 nights in Nov 2021

6/10 Okay

Muhammad Ahsan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL
We had 5 nights in Istanbul and to sum it up our stay in was not at all comforting. We had a smooth check in but the rest of our experience was awful. There was a voice coming from the AC we complained but useless. WIFI service and signal were pathetic. Daily complimentary water was not provided. Less options for breakfast and they were not entertaining our requests which was quite unpleasant for us. Elevators are way too small.
Stayed 5 nights in Oct 2021

8/10 Good

Mauro

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great location. Staff is very helpful. We enjoyed our stay.
Stayed 5 nights in Oct 2021

10/10 Excellent

Luis, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Aleksandar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay!
A great stay in the heart of Istanbul with a lovely view! Everything was perfect!
Stayed 1 night in Sep 2021
Response from Erdal-Manager on 17 Sept 2021
Dear Kamila, Thank you very much for your kind comments, looking forward to seeing you again in our hotel Best Regards Erdal Acra Hotel

10/10 Excellent

Asma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and AMAZING Staff
It was a great stay! My mom and my 10 months girl really enjoyed the place. Staff are very friendly and professional, from the moment I checked in until I checkout. Everyone seemed to be very welcoming. The location is amazing, it’s close to everything, all touristy areas. The room was clean and has a nice side view of the beach. I highly recommend it, and I will definitely stay there again. Thanks Acra hotel staff for your hospitality!
Stayed 1 night in Sep 2021
Response from Erdal-Hotel Manager on 8 Sept 2021
Dear Asma, Thank you very much for your kind comments, we as all staff are very happy to read these... We hope to see you again in our hotel best regards Erdal Ozturk Acra Hotel

10/10 Excellent

Irma

Stayed 14 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to all the museums,Grand Bazaar and restaurants. Everyone there went the extra mile to make our stay pleasant and always offering us the best deals for tours what I like the most was that they were not pushy at all to sell their tours
Stayed 13 nights in Jul 2021
Response from Erdal-Hotel Manager on 18 Aug 2021
Dear Sir/Madam, Thank you for your kind comments, we will be happy to welcome you again in our hotel Best Regards Erdal Acra Hotel