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Reviews of Thistle Barbican Shoreditch

3 out of 5
Thistle Barbican Shoreditch
Central Street, Clerkenwell, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 243 out of 1001 reviews" "
Rating 8 - Good. 401 out of 1001 reviews" "
Rating 6 - Okay. 210 out of 1001 reviews" "
Rating 4 - Poor. 87 out of 1001 reviews" "
Rating 2 - Terrible. 60 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed hotel
The hotel was closed. We had not been told. There were mice running around the reception! We were moved hotel and where we went was lovely but the main reason we booked this hotel was for the swimming pool for our children and the hotel we moved to didn’t have one.
Stayed 2 nights in Jul 2021

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would have been better to have been able to stay in the hotel that I had selected or, as this turned out to be unavailable a week before the booking, to have been relocated to another that offers equivalent facilities
Stayed 2 nights in Jul 2021

2/10 Terrible

Elizabeth

Stayed 1 night in Jul 2021

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Mina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value but pool and sauna is a joke
Stayed 3 nights in Feb 2020

6/10 Okay

Liam

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Dated and unclean especially the spa, the room did not live up to the description on the web site even after a complimentary upgrade
Stayed 1 night in Mar 2020

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Chand on 16 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
very tired hotel
Hotel very tired looking. Bathroom poor Location further from tube than stated.
Stayed 1 night in Mar 2020
Response from Chand on 16 Mar 2020
Thank you for your review. We have taken your feedback on board and will address these issues. We do apologise for this and hope you visit again soon.

10/10 Excellent

tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Chand on 20 Mar 2020
Thank you for your 10/10 review. We look forward to welcoming you back soon.

4/10 Poor

Abigail

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok but not great.
It was clear that the room had not had an update in quite a while, other than the decorating. There was a trouser press with a broken ironing board (it wouldn't stay up), an ironing board in the wardrobe that would only go to half height, no outlets in the room to speak of, a hair dryer from the 80s on the wall in the bathroom that didn't work, a towel warming rack on the wall in the bathroom that didn't work, and the cabinet labeled 'Mini Bar' was entirely empty. My husband ended up ironing his shirt while sitting on the bed with the ironing board between the bed and the wall (a space about a foot and a half wide) because that was the only plug we could find. While not devastating, it was certainly irritating for a hotel we were paying £120/nt for. And before you ask, we didn't have time to call the desk and ask for another board, we had a show to get to. Over all, the hotel was alright but nothing special and I would have expected to pay about half what we did. The rooms need a serious update to charge more.
Stayed 2 nights in Mar 2020
Response from Chand on 13 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am sorry to hear that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again. We hope to welcome you back to our hotel in the near future.

6/10 Okay

Ms CA Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Chand on 13 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend
Quiet room, comfortable bed, good shower. Friendly staff. Suited our needs for a place to stay while in London.
Stayed 2 nights in Feb 2020
Response from Chand on 13 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I do not like anything, the stay is not recommended
Stayed 7 nights in Feb 2020
Response from Chand on 9 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am sorry to hear that you had a less than satisfactory experience and apologise for any inconvenience caused.

10/10 Excellent

Chris, Barrow upon Humber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was very welcoming and really enjoyed my stay
Stayed 1 night in Mar 2020
Response from Chand on 10 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed at this property for two days. I was unaware that the property had two buildings. One building had the pretty pictures where the reception and pool are, the other building was old, had the bedrooms which were old, not too clean. Pictures are very misleading. Not that close to transportation.
Stayed 2 nights in Mar 2020
Response from Chand on 9 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am sorry to hear that you had a less than satisfactory experience and apologise for any inconvenience caused.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location near the Russian visitor centre
Super clean ,fab food ,rooms with windows u could open for fresh air !
Stayed 1 night in Mar 2020
Response from Chand on 9 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Chand on 18 Mar 2020
Thank you for your review.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chand on 18 Mar 2020
Thank you for your review.

8/10 Good

Tambu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Chand on 18 Mar 2020
Thank you for your review.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2020
Response from Chand on 5 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

4/10 Poor

James

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Chand on 4 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but think twice.
It is a hotel in desperate need for maintenance, upgrading as well as housekeeping/cleaning. It does not deserve
Stayed 3 nights in Feb 2020
Response from Chand on 3 Mar 2020
Thank you for your review. We have taken your feedback on board and will address these issues. We do apologise for this and hope you visit again soon.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Nice enough hotel with pool
Great location. Staff lovely. Food good. My room had broken windows that would not close. Banged open & close all night😢😢 but I reported it & staff were very apologetic.
Stayed 2 nights in Feb 2020
Response from Chand on 3 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Chand on 3 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Chand on 2 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

8/10 Good

Roberto

Business traveller
Liked: Staff & service, room comfort
Stayed 5 nights in Feb 2020
Response from Chand on 2 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chand on 2 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

6/10 Okay

Chris

Stayed 3 nights in Feb 2020

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for training courses.
Good service from the front desk but even though we only had 7 people on the course all week, it took them until Thursday morning to stop setting the room up for 12 despite being asked twice. Overall a nice, well-placed hotel offering good meeting rooms and good service.
Stayed 4 nights in Feb 2020
Response from Chand on 2 Mar 2020
Thank you for your review of your stay at Thistle City Barbican. I am happy to read that you enjoyed aspects of your stay with us. I apologise for the issues you encountered and I will address this with the team. We do apologise for this and hope you visit again soon.

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
If they say your room is across from the main building, cancel your stay!
Stayed 1 night in Feb 2020
Response from Chand on 2 Mar 2020
Thank you for your review.

10/10 Excellent

Alex, Seattle, WA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities, clean, no noticeable fails.
Stayed 4 nights in Feb 2020
Response from Chand on 28 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, easy reach to a gym and swimming pool, good location, inexpensive.
Stayed 1 night in Feb 2020
Response from Chand on 28 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

2/10 Terrible

LEWIS

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chand on 28 Feb 2020
Thank you for your review of your stay at Thistle City Barbican.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Chand on 28 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Jermaine

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
We liked the spacious family room (comfy beds, the ability to open the windows, the toiletries and shower cap). I really appreciated the pool and the changing room was fine.
Stayed 2 nights in Feb 2020
Response from Chand on 24 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Chand on 24 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Chand on 21 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The room that shows in my confirmation booking is not same when we arrive. They put us in an outdated small room. We paid quite a lot for our 4 night stay. So I am not happy. Room is outdated, it’s not a good value for money. Very expensive but rooms are not impressive. I will not coming back to this hotel. Not accessible to transport.
Stayed 1 night in Feb 2020
Response from Chand on 19 Feb 2020
Thank you for your review. We have taken your feedback on board and will address these issues. We do apologise for this and hope you visit again soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
No refund after I was physically unable to travel due to injury. I am disgusted
Stayed 1 night in Feb 2020
Response from Chand on 19 Feb 2020
I am sorry you are unhappy with the decision made. Please contact the reservations team to discuss this further via the phone number on the website.

4/10 Poor

Claire

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointed nothing was working in the spa x
Stayed 1 night in Feb 2020
Response from Chand on 17 Feb 2020
Thank you for your review. We have taken your feedback on board and will address these issues. We do apologise for this and hope you visit again soon.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Average
Room ok, clean but not spotless , soap dish holder falling off the wall, decor not great , room way to hot and looking at a opposing wall, breakfast was nice and staff friendly. Price for room ok, little too far from tubes and amenities but would stay again at a pinch.
Stayed 1 night in Feb 2020
Response from Chand on 17 Feb 2020
Thank you for your review. We have taken your feedback on board and will address these issues. We do apologise for this and hope you visit again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great but only 12 parking spaces and they can’t be reserved.
Stayed 1 night in Feb 2020
Response from Chand on 17 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

8/10 Good

Gemma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chand on 18 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Chand on 13 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A beautiful hotel and ideal for the centre of London. Must remember to take gym and swim gear with us next time.
Stayed 3 nights in Feb 2020
Response from Chand on 13 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Chand on 13 Feb 2020
Thank you for your review of your stay at Thistle City Barbican. I am pleased that you had an enjoyable stay with us and we look forward to welcoming you back in the near future.

2/10 Terrible

Verified traveller

Stayed 5 nights in Feb 2020
Response from Chand on 11 Feb 2020
Thank you for your review of your stay at Thistle City Barbican.