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Reviews of The Crown Hotel

2.5 out of 5
The Crown Hotel
10 St Thomas Square, Ryde, England

Reviews

6.0
Rating 10 - Excellent. 15 out of 153 reviews" "
Rating 8 - Good. 50 out of 153 reviews" "
Rating 6 - Okay. 32 out of 153 reviews" "
Rating 4 - Poor. 25 out of 153 reviews" "
Rating 2 - Terrible. 31 out of 153 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

5.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

Esron

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Stayed 4 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness
Staff were so friendly and accommodating
Stayed 2 nights in Sep 2023

2/10 Terrible

Md

Disliked: Cleanliness, staff & service, property conditions & facilities
So many doors and stairs to reach the room, like a maze. Felt like living in prison. Staff members didn’t like us for some reason, their facial expressions said it all. Not going to recommend anyone.
Stayed 1 night in Aug 2023

10/10 Excellent

Luke

Stayed 1 night in Aug 2023

8/10 Good

Louisa, Milton Keynes

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
No reception area - no coat hangers - or hooks any where in room for coat or dressing gown - no shelves in room or bathroom - very loose toilet seat - both bedside lamp bulbs flashed. Wall socket loose and hanging off wall - where no head boards on single beds the large grimy dirty marks - sideboard sloped and items slid down. net curtain too short and had holes in them . main ceiling light loose. Wi-fi in-accessible. no tea towel to dry cups. Extension lead from one socket which was loose ? legal. No plug for hairdryer near a mirror. No Parking at hotel or in near vicinity without having to pay. 3 things in their favour 1. Clean white bed sheets. 2 clean white towels daily 3. good shower with hot water
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Noisy neighbours
Stayed 4 nights. Never slept comfortably one night. No through draft in extreme heat. Idiots always shouting until 2am or engines/alarms running round the side alley where we were put. Only given one flat pillow per person at first and bed never made/room never cleaned or bin emptied just towels changed once. Cheap and cheerful. But at £49 a night expected a certain level of service. Made to pay upfront before we even got to room even though payment was on hold with Expedia. Whole pub looks tired, dated and could do with a lick of paint. Think it just wants to keep “regular louts” happy. Shame.
Stayed 4 nights in Jul 2018

8/10 Good

Stefan

Liked: Cleanliness, staff & service, room comfort
Very cheap price for room, pub downstairs is great, room was okay, but for the price it was very good
Stayed 1 night in Jun 2018

4/10 Poor

Babs, Poole

Disliked: Cleanliness, property conditions & facilities, room comfort
good location is its only good point
found it to be grubby, in total need of a refurbishment, the only thing to say for it is clean sheets & towels. stuffy room, duvet should be thrown out, could not believe the state of it...think the mice must have had a good go at it. will definitely not be using this hotel again.
Stayed 1 night in Jul 2018

2/10 Terrible

paul, east sussex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined holiday
My wife partial partly disabled we enquired before hand the number of stairs to room we were told only12,not true 27 plus 500 yds to walk!! tea, coffee milk sugar never replenished, room not cleaned extractor fan in toilet not working (phooo) sink basin cracked =leaked ,the room was situated opposite two shops with lights illuminating our room ALL NIGHT.CURTAINS TO SHORT.Constant noise from pub down stairs until 12.30 AM. only ONE WINDOW COULD BE OPENED approx. 6" THE OTHER ONE WAS SEALED CLOSED.no fan available we had to leave one day early DUE TO TIREDNESS
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Crown hotel,?
All I can say is. Never again. Staff excellent. Understaffed. Had to ask for towels. Pillows. Coffee. No food available. Lack of staff. But of course. Cheap. No parking. Had to park in council case parks. Not cheap. Like I said NEVER AGAIN
Stayed 1 night in Jun 2018

8/10 Good

Colin R

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2018

2/10 Terrible

Mike, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Staff friendly. That’s about it. TV didn’t work nobody came to look at it. Room never cleaned the whole time I was there!!! Would never go back again!
Stayed 4 nights in Jun 2018

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, room comfort
Good budget accommodation
I stayed here last year it is a good no frills cheap hotel in a good location. The staff are always very welcoming kind and helpful. Don't expect 5 star accommodation for rates similar to a backpackers.
Stayed 4 nights in May 2018

6/10 Okay

Tel, Hampshire

Liked: Cleanliness
Awkwardly arranged room with semi-detached accessories, no soap or shampoo provided, but a clean, comfortable bed and tea/coffee making facilities.
Stayed 1 night in Jun 2018

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Good value.
Stayed 1 night in May 2018

8/10 Good

Kim

The only issue was that the fridge was off and the kettle had issues working.
Stayed 6 nights in Jun 2018

8/10 Good

Andrew

Old fashioned pub hotel. Rooms are a bit tired but adequate for the purposes of our stay. However the cost was very reasonable.
Stayed 1 night in Jun 2018

8/10 Good

Fab, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. Only a couple of minutes from the seafront.
Stayed 1 night in May 2018

8/10 Good

Judith

Liked: Cleanliness, staff & service
Budget hotel
Amazing value for money a bit noisy very helpful staff.
Stayed 7 nights in May 2018

8/10 Good

Tracey

Liked: Cleanliness, staff & service, room comfort
Enjoyable stay
Really enjoyed our stay and local area. Hotel staff were very helpful and polite.

6/10 Okay

Ems, west midlands

Disliked: Cleanliness, property conditions & facilities
Good location
Good location room smelled. Okay if u want cheap hotel to go out for the night in ryde . No good for families or couples
Stayed 1 night in Mar 2018

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort
The Crown - Great value basic accommodation
This is great value 'basic' accommodation, no fuss and no frills. It's clean, the beds are comfortable, the showers are hot and the staff are friendly. Breakfast can be purchased at an extra charge. If you like watch Sky Sports especially rugby then this is the place to go in Ryde. The beer is good and cheap, there is a large bar area and plenty of atmosphere. I have stayed here on several occasions and will look forward to staying again 😀

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year’s Eve stop over
Good for a night over when needing to be with the family.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Disliked: Room comfort
Winter break stay
Me and my friend had an enjoyable stay . It is a buzzing hotel in the evening which was good. Very good location but noisy neighbors who played music till late at night. The only problem was the shower was weak and no pressure and the windows were stiff beds were a bit springy.
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in the centre of the town
Very noisy, uncomfortable beds and did not cooperate with us in staying for half an hour more at checkout time.
Stayed 2 nights in Dec 2017

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Conveniently situated - nothing special
The room was clean, basic but comfortable. 2 light bulbs missing out of 3 and cupboard handles missing! Clean bathroom and hot water, complimentary tea and coffee.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Awful
Terrible. Window would not close. Bathroom door got jammed. Remote control for the TV. Didn't work properly, shower was dodgy. No where to put clothes.
Stayed 3 nights in Oct 2017

4/10 Poor

boy1da2003, england

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in the centre for town
Great location for meeting friends visiting ryde, pub located underneath rooms. From the start of the visit, they was a mix up with the rooms. They didn't seemed not to bothered about it. Shown room which was very small for what I booked, said I booked three room and was told that I would have to stay in the double bed room. I was told that it will be changed in morning. In morning was told that there is no other room to move to. So was asked to stay in the room, which has a bed which could be split in to single beds. I was given the impression that i was being a inconvenience to them. Bed were hard and seem like they were on they last legs. My friends noticed that I have got some bites on me after I have slept there. Was going to mention it but I thought it would fall on death ears. Room was hot always but I had window open and heating off. Ensuite was very small and shower was not fully functioning. I will not be staying there again.
Stayed 4 nights in Oct 2017

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2017

2/10 Terrible

jo, uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
Worst experience ever of staying in a hotel. Bed bug infestation. Totally ruined the whole trip. Maybe if the mattress wasn't so old, and got hoovered every so often, this might not of happened.
Stayed 1 night in Sep 2017

2/10 Terrible

Maz, Surrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
AWFUL place to stay. Obviously not really bothered about guests. Room cramped, no hanging room for clothes, en suite has nowhere to put any personal item. Bed was like sleeping on springs with no wadding. Not very clean. Never ate at the hotel as the bar was not very clean either. Music going on till gone midnight, no chance of sleeping with the noise and terrible bed. Security very poor, the door for hotel guest did not close properly, so anyone could have come into the guest room area during the night. To be honest we could not wait to leave. My opinion this is a ZERO rating.
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not Good
Room very basic, Failed to tell me that a rave was booked for friday night in the function room. The room I was in was above it went on til 1am. Bathroom was terrible unable to use it as it looked so dirty Toilet was'nt much better. Never really saw any staff only down in the bar when it was open. I will not be staying there again.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Good for what we needed. Very convenient for everything.
Stayed 1 night in Sep 2017

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed 2 nights in Sep 2017

2/10 Terrible

tinkerbellerina, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing experience
Very disappointed from the overall experience. Staff was not available to facilitate us. The weather was extremely hot and there were no fans/air con available. Beds were uncomfortable and could not sleep all night !
Stayed 1 night in Aug 2017

6/10 Okay

Mr C, sheffield

Liked: Cleanliness, staff & service
Lovely staff in this tiring hotel
Other than one the staff were lovely, helpful and couldn't do enough for us. The exception was the guy who was more interested in putting out his pub tables than the fact we were carrying heavy suit cases totally the opposite to our arrival when one of the bar staff insisted on carrying at least one of the cases to the room. The room is small and compact but clean, extra pillows were available on request and the shower is in need of repair but worked and was usuable. The bed was comfy with a fridge, tea and coffee making facilities with a decent sized tv with loads of freeview channels to watch. 24 hour access was available via a side door. On street parking was a bit of a nuisance but the lovely staff guide you on how to make the most of free parking when available. The downstairs pub is tired but the drinks are cheap and the Hotel is priced accordingly to all of the above. Breakfast isn't available until after 10 Mon-Sat and 12 on Sundays but there are good alternatives near by. Overall enjoyable stay but don't expect anything posh just practical with lovely people.
Stayed 3 nights in Sep 2017

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days
Our 2nd stay at the crown really easy to get to and park. Lovely atmosphere and will stay again

6/10 Okay

jules, birmingham uk

Liked: Cleanliness, staff & service
Basic - but very clean
This was a last minute booking due to a job interview and as it was Cowes week, there was little available so in truth I was not expecting luxurious accommodation. The room was a small, basic room, there were no frills, no shampoo, shower gel etc. It was, however, very clean and fresh. I was distrurbed during the night by the live karaoke and at closing time and was disappointed that there was no breakfast at all. I needed a place to sleep and that is exactly what I got. Nothing fancy - for a one night stay this isn't a problem, longer? I don't think so - the prospect of having to run across to the local weatherspoons for breakfast is not something I'd want to be repeating daily.
Stayed 1 night in Aug 2017

4/10 Poor

Mariel, Oxford

Disliked: Cleanliness, property conditions & facilities
Room was not cleaned. Corridors smelly and quite narrow.
Stayed 3 nights in Aug 2017

6/10 Okay

Patrick

Liked: Room comfort
Crown Hotel, Ryde
I stayed here 4 or 5 years ago and have to say that it has improved....I stayed in Room 1 Nice room with nice furniture and clean white linen on bed....Did not have any Bedside lamp and could do with a few hooks on back of doors ... Problem with door lock and key which I believe is now being looked into. All the Staff were Friendly at the Bar and Helpful...As I arrived late the night I was staying they allowed me to leave my Suitcase in a secure place for the day ahead. There is no breakfast however, for me I like that as I like to choose time etc when I am hungry and there are Plenty of places around for eating etc
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
No reception, keys collected from behnd the bar and given to cleaner on departure. Housekeeping was terrible, duvet was just thrown on bed and the cups NOT washed up or replaced. Although we were given 8 bars of soap during our 3 night stay???
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Was basic
Had no parking facilities,no breakfast provided in hotel,got charged for the room but never got concent of me on checking in so therefore I had have them cash upon leaving so payed twice. I don't think they know what there doing.
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hmmmm
No parking is one of the major issues, crap beds very outdated rooms
Stayed 1 night in Jul 2017

2/10 Terrible

Zaneta, Bedford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible living standards in hotel
Firstly, for some reason, the hotel tried to take money for the payment from my bank card without my permission when we told them that we'd pay for our stay once we got there, then once I paid I didn't even receive a receipt. There also isn't a reception so if something was to happen there's no one to get help from/talk to. Also, we were told that there'll be free wi-fi and there was none, we even tried to talk to them about the issue which they said will be fixed, however, it never did. Overall the hotel was dirty and unhygienic and it was absolutely not suited for a family vacation, it was very loud and obnoxious from the constant music playing and other drunk clients downstairs making lots of noise throughout the night. The hotel's fire exits were also always open which was worrying. Also, the hotel is very unsafe as people can just freely walk around the place without anyone stopping them, there was an incident on Friday 28th July when some drunk man came knocking on our room door looking for some sort of 'party' and he looked very dodgy as he was keeping one hand behind his back and tried to enter without our permission, so we pushed him out and we all felt very uneasy and stressed during the night thinking something bad could happen. Also, the pictures and reviews of the hotel did not match reality and our expectations and global agencies such as Expedia shouldn't represent these kinds of hotels. The whole experience was more of a horror film than a vacation.
gap in bed
broken bed
broken shower
window view
Stayed 4 nights in Jul 2017

2/10 Terrible

morten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay! Beds infested with bed bugs!
The room was infested with bed bugs, dirty bathroom and bugs everywhere. The manager admitted they have ahd problems with bed bugs, and not sure if it was resolved.
Stayed 1 night in Jul 2017

8/10 Good

tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for wat we wanted
This hotel b&b was perfect , we wanted somwhere near beach, pubs and ferry but cheap for a night , Has a lovely bar and our door area to sit on a lovely summer evening Loved it Simple rooms but clean and all you need to sleep over a night or two Def using this agsin
Stayed 1 night in Jul 2017