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Reviews of Timbers at Island Park Village Resort by VRI Americas

Timbers at Island Park Village Resort by VRI Americas
4153 N Big Springs Loop Rd, Island Park, ID

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 308 reviews" "
Rating 8 - Good. 89 out of 308 reviews" "
Rating 6 - Okay. 32 out of 308 reviews" "
Rating 4 - Poor. 15 out of 308 reviews" "
Rating 2 - Terrible. 5 out of 308 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

8/10 Good

Steve

Travelled with group
Nice unit, but in dire need of updates. Carpet appeared to be out of the 70’s. Some coffee would have been nice.
Stayed 2 nights in Jan 2024
Response from Angie Illum-RGM on 19 Mar 2024
Thank you, we hope you will return. We are sorry that you were not provided coffee, had we known you were out we would have provided you a complimentary packet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Awesome stay, issue with showers
Timbers is a great place for families and couples! We rented a couple's apartment, it had a well-equipped kitchen, cozy bedroom and family room, good heating and a nice view. the only problem we had was with the shower - the shower curtain was not long enough so the floor was flooded after every shower.
Stayed 4 nights in Oct 2023

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, room comfort
Best place to stay for families!
We’ve been on a 3 week road trip and this was one of our favorite places we stayed. The price was great. We were so happy to have a place to ourselves with a full kitchen, and separate sleeping area for the kids. The walk to the laundry facilities was super convenient and was the pool/hot tub area. The kitchen in the condo had plenty of pots/pans/etc… we wish we had booked this place for an extra day! And the front desk lady was so sweet and helpful!
Stayed 3 nights in Sep 2023
Response from Angie_RGM on 26 Sept 2023
Thank you, we are so happy to hear you enjoyed your stay. we hope to see you again.

10/10 Excellent

Charles

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Angie_RGM on 26 Sept 2023
Thank You

10/10 Excellent

Annette

Liked: Cleanliness, room comfort
Great place to stay tovisit Yellowstone Nat Park.
Outdated but very clean and had everything we needed including a crockpot.
Stayed 4 nights in Sep 2023
Response from Angie_RGM on 26 Sept 2023
Thank You

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a very pleasant surprise! The condo was well equipped for our needs. Everything was very clean and in perfect order. We highly recommend and would stay here again! It is family friendly with both a playground and pool.
Stayed 3 nights in Sep 2023
Response from Angie_RGM on 26 Sept 2023
Thank you, I will be sharing with our housekeeping staff.

6/10 Okay

Noriko

Liked: Room comfort
The stay was just okay. The room had a musty smell. Most likely from the old carpet which had stains throughout. A bit gross to walk barefoot on it.
Stayed 4 nights in Sep 2023
Response from Angie_RGM on 26 Sept 2023
So sorry to hear about this. We hope you will return to the area and give us another try.

10/10 Excellent

Irina

Stayed 3 nights in Sep 2023
Response from Angie_RGM on 26 Sept 2023
Thank You

4/10 Poor

Nelson

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A beautiful place and very friendly professional staff. Our condo on the other hand had a horrible order that caused my husband’s allergies off to the point he slept two days while I drove Yellowstone. We checked out early after four nights.
Stayed 7 nights in Sep 2023
Response from Angie Illum-RGM on 14 Sept 2023
I am so sorry to hear of this, by chance did you report the issue to the front desk? We would have been more than happy to take care of the issue. We apologize for the inconvenience.

4/10 Poor

Eliza

Disliked: Property conditions & facilities
This condo is due to be renovated. And it’s quite far from the park.
Stayed 3 nights in Sep 2023
Response from Angie Illum-RGM on 14 Sept 2023
We are sorry to read that you did not enjoy your stay. We are located 22 miles(1/2 hour) from the west entrance, for many people they like the quiet and serenity that our mountain home offers. We hope that you will visit again and that we can show you what Island Park has to offer.

10/10 Excellent

Polly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great. Check out time was early 10:00 a.m. Standard is around 11:00. It would be nice to have it at 11:00.
Stayed 3 nights in Sep 2023
Response from Angie Illum-RGM on 14 Sept 2023
Thank you for your review. We appreciate your feedback and will share it with our Board of Directors. We hope you visit us again soon.

10/10 Excellent

Xiaohai

Travelled with family
Liked: Cleanliness, room comfort
Very nice place for family staying and visiting YellowStone
Our stay was satisfied. Convenient, clean, very good services.
Stayed 7 nights in Aug 2023
Response from Angie_RGM on 6 Sept 2023
Thank you! We look forward to seeing you again.

6/10 Okay

Rhonda

Travelled with family
Customer service sucks
Entrance was not lit up couldn’t see to walk up the outside stairs and inside the light is delayed lighting up my son tripped and fell outside the door. When I checked out the lady at the front fest was very rude could care less when I tried to explain how dangerous it was at night not having any outside lights!!
Stayed 2 nights in Aug 2023
Response from Angie Illum-RGM on 14 Sept 2023
We apologize for the issues. I will speak with the staff.

10/10 Excellent

DHRUVIKA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great at Timbers. We came in late night and our check in was smooth. The property was excellent and we hd a great view from the balcony
Stayed 3 nights in Aug 2023
Response from Angie Illum-RGM on 6 Sept 2023
Thank you for your review. We are happy to know that you enjoyed your stay.

10/10 Excellent

sylvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Old school time sharing. That means an oven in the kitchen. Nothing but great news here. From check in to exit. Relaxation. The kitchen is fully stocked down to a bottle opener. There isn't central air, but it's usually not needed in this part of the country. Your travel to West Yellowstone is about 20 minutes or so. The cheapest horse back riding in the area about 20 minutes. Mesa Falls 20 minutes. West Yellowstone Theater 10 minutes. Star watching on top of the hill by the office. Laundry $1.00 on premises. If this property is in your budget, book it for a pleasing vacation.
Stayed 5 nights in Aug 2023
Response from Angie Illum-RGM on 6 Sept 2023
Thank you for your review. We like to hear that you took advantage of so many great adventures while you were here. We look forward to your next visit.

10/10 Excellent

Tracy Yvonne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Needs building maintenance on the outside and the website does not mention that there are NO air conditioners in the units. Overall, extremely clean and we had a great stay
Stayed 6 nights in Aug 2023
Response from Angie_RGM on 29 Aug 2023
We appreciate your review. I will pass this information along.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, room comfort
Best kept secret
will definitely be back. With 10 hotel stays booked on this trip, this is the only one that will receive a good review. its like American customer service was non existent until we found this gem. It wasn't luxury but went the extra mile service wise and was priced accordingly. love this place.
Stayed 2 nights in Aug 2023
Response from Angie_RGM on 29 Aug 2023
We love this review. Thank you so much for the kind words, we like to think we have the best kept secret as well. We look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from Angie_RGM on 29 Aug 2023
We appreciate your review. we hope to see you again.

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property had almost everything we needed. Thank you for the fan. Since there was no AC it was a little toasty inside but the fan helped a lot. We didn't use the pool or workout room because we were too busy, but they looked nice and the playground seemed fun for kids. Very family friendly. Golf course was beautiful. Plenty of activities to do to stay entertained. Great proximity to West Yellowstone. The unit was clean, carpet and flooring was dated but clean. Furniture was nice. My only complaint was that we had to keep the windows open to stay cool so we could hear EVERYTHING that everyone else was doing outside and the birds were really obnoxious very early in the morning.
Stayed 5 nights in Jul 2023
Response from Angie_RGM on 2 Aug 2023
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay for family vacation
A very good choice for staying close to Yellowstone for family vacations. Staff are friendly, property is clean and well maintained. It is convenient to access everything nearby. Will definitely stay here for future trips.
Stayed 5 nights in Jul 2023
Response from Angie_RGM on 2 Aug 2023
We appreciate your review.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from Angie_RGM on 2 Aug 2023
Thank You, glad you enjoyed your stay.

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was good. The only downside to the condo itself was the condition of the patio door. Also, the shower head should be replaced. There was no spray adjustment and it was too forceful.
Stayed 3 nights in Jul 2023
Response from Angie_RGM on 2 Aug 2023
Thank you, I will share this with maintenance.

8/10 Good

Jose, Spring Hill

Travelled with family
Liked: Cleanliness, amenities
Large rooms
Stayed 3 nights in Jul 2023
Response from Angie_RGM on 2 Aug 2023
Thank you, we hope to have you stay with us again.

10/10 Excellent

Caden

Stayed 2 nights in Jul 2023
Response from Angie_RGM on 2 Aug 2023
We are happy to read that you enjoyed your stay

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and well kept
Stayed 3 nights in Jul 2023
Response from Angie_RGM on 2 Aug 2023
Happy to read that you enjoyed the quiet. We look forward to your next stay with us.

10/10 Excellent

Wynette, Woods Cross

Liked: Cleanliness, amenities, property conditions & facilities
It was really nice to have a full kitchen while on vacation. The place was clean and the surrounding area was beautiful. I had a lovely stay!
Stayed 2 nights in Jun 2023
Response from Angie_RGM on 2 Aug 2023
Yes, we agree a full kitchen is great. Happy to know that you had a lovely stay.

10/10 Excellent

Jesus

Stayed 5 nights in Jun 2023
Response from Angie_RGM on 2 Aug 2023
Thank You

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
The property needs sprucing up. It was challenging to get a comfortable temperature as baseboard heat and a gas fireplace were the only options. So it was either very hot or too cold. The place was clean overall inside the unit. The common area outside was dirty and had trash laying around. I didn’t hear from anybody to complete paperwork until my last night there. It worked as a landing place for myself and my family but not a place to spend much time. The GM was exceptionally friendly though!
Stayed 4 nights in Jun 2023
Response from Angie_RGM on 27 Jun 2023
Thank you for your review, I will be sharing this with our housekeeping and maintenance staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Good
Stayed 4 nights in Jun 2023
Response from Angie_RGM on 27 Jun 2023
Thank you for your review, we are pleased to read that you had a good experience.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness
Nice and quiet place, lot activities on site
Stayed 3 nights in Jun 2023
Response from Angie_RGM on 27 Jun 2023
Thank you, we hope to have you visit us again.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay for two nights during our tour of Yellowstone. It’s about 25 miles south of West Yellowstone so a little bit of a hike. But the speed limit in that area is 70 mph, lol. It was nice to stay in a one bedroom condo and spread out after several days in tiny hotel rooms. Nicely furnished and pretty much everything you need to cook meals. Small grocery store nearby. Coin operated laundromat on the premises. Nice pool and clubhouse, although we didn’t need to use them. Really liked this place!
Stayed 2 nights in Jun 2023
Response from Angie_RGM on 24 Jun 2023
Thank you, we are glad to hear you enjoyed your stay. we hope to see you again soon.

10/10 Excellent

Jasen

Liked: Cleanliness, amenities, property conditions & facilities
Great place not many food options really close but 25 min away from West Yellowstone. Property and condo very clean , great property!
Stayed 9 nights in Jun 2023
Response from Angie_RGM on 24 Jun 2023
Thank you for your review. We are pleased to hear you enjoyed your stay. We are sorry you found food options limited. When you visit us again please stop and ask the front desk and we will point out our favorite restaurants in the area that are within 2-5 miles from the resort.

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, room comfort
Timbers is excellent place to stay
Lovely condo to stay at Yellowstone. 20 miles from west entrance. They provided everything like pots, pans, toaster, dishwasher liquid…all you need is things to cook. They is a grocery store near by and it has most of the stuff… stayed for 5 nights and didn’t miss home.
Stayed 5 nights in Jun 2023
Response from Angie_RGM on 24 Jun 2023
We are glad to know that you found everything you needed to make your stay comfortable. Please come and stay with us again.

10/10 Excellent

Pedro Curiel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Its nice place.thanks
Stayed 9 nights in Jun 2023
Response from Angie_RGM on 24 Jun 2023
Thank you, we hope you enjoyed your stay.

10/10 Excellent

Quy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Angie_RGM on 9 Jun 2023
Thank you for your review. We are happy to read that you had an enjoyable stay. We hope to have you back soon.

8/10 Good

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2023
Response from Angie_RGM on 9 Jun 2023
We appreciate your review. Please let us know how we can make your next stay more enjoyable.

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Lovely
Stayed 3 nights in May 2023
Response from Angie_RGM on 9 Jun 2023
Thank you for your review. Happy to know you enjoyed your stay

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
The unit has recently been remodeled and was great. The indoor pool and hot tub are awesome! I would absolutely stay here again!
Stayed 3 nights in May 2023
Response from Angie_RGM on 9 Jun 2023
Thank you for the kind words, we hope to see you again soon.

8/10 Good

Dalton

Stayed 2 nights in May 2023
Response from Angie_RGM on 24 Jun 2023
Thank You

8/10 Good

ashley

Travelled with family
Liked: Cleanliness, room comfort
Great family stay
Great location; great price; older furnishings but that doesn't matter to us. so nice to have lots of space in the rooms and a kitchen
Stayed 3 nights in May 2023
Response from Angie_RGM on 9 Jun 2023
Thank you, I will be sharing your review with the staff. We hope that you will visit us again soon.

10/10 Excellent

Carolina

Liked: Cleanliness
Stayed 4 nights in May 2023
Response from Angie_RGM on 9 Jun 2023
We appreciate your review. We look forward to hosting you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Angie_RGM on 9 May 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Michael

Stayed 4 nights in Feb 2023
Response from Angie Illum-RGM on 24 Mar 2023
Thank you for your review. We appreciate your feed back.

10/10 Excellent

Brad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Angie Illum-RGM on 24 Mar 2023
Thank You

10/10 Excellent

marvin W

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The clubhouse was great and staff were friendly and helpful.
Stayed 2 nights in Feb 2023
Response from Angie Illum-RGM on 24 Mar 2023
Thank You

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the location. The condo's can benefit from updating.
Stayed 2 nights in Oct 2022

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, amenities
Our stay was good, and the place was clean and comfortable. The amenities were good, and the main building modern and inviting. The staff were friendly and helpful. Having said that, the unit we stayed in is really dated, It needs renovation, upgrading, and updating inside. Some freshening up of stain on the outside wood finish exterior would make them pop instead they look rather drab from the outside.
Stayed 4 nights in Sep 2022

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Jay

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Angie_RGM on 9 Sept 2022
We are happy to hear that you had a great stay, we look forward to your next visit.