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Reviews of Hotel Kanazawa

4 out of 5
Hotel Kanazawa
Horikawa Shinmachi 1-1, Kanazawa, Ishikawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 248 reviews" "
Rating 8 - Good. 100 out of 248 reviews" "
Rating 6 - Okay. 21 out of 248 reviews" "
Rating 4 - Poor. 3 out of 248 reviews" "
Rating 2 - Terrible. 1 out of 248 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, but we loved it!
Response from Hotel Kanazawa on 11 Apr 2024
Thank you very much for staying at Hotel Kanazawa. We look forward to using Hotel Kanazawa again when you come to Kanazawa.

10/10 Excellent

Roehl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A pretty expensive room but I think you get your money's worth. It's very close to the train station and other transportation options to get around Kanazawa. The room itself is comfortable and the amenities cover almost everything you need. The staff was also kind enough to store our luggage even after we checked out so we could do some more sightseeing before we left town. Overall, a good hotel that's worth looking at if you're visiting Kanazawa.
Stayed 3 nights in Mar 2024
Response from Hotel Kanazawa on 8 Apr 2024
Thank you for staying at Hotel Kanazawa.We are very happy that you were satisfied with our stay.We look forward to seeing you again.

10/10 Excellent

adele, TORONTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the station and easy walk to Park and old districts
Stayed 1 night in Apr 2024
Response from Hotel Kanazawa on 13 Apr 2024
Thank you very much for staying with us. We look forward to seeing you again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kanawa trip
Nice hotel great location for the station. Great size room and comfortable.
Stayed 2 nights in Nov 2023
Response from ホテル金沢　宿泊担当　NAKAI on 16 Nov 2023
Thank you for your compliment. We look forward to seeing you again.

10/10 Excellent

Chanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Well located, a comfortable and roomy space. Also worth mentioning, the restaurant located in the hotel is very good and worth a visit.
Stayed 3 nights in Oct 2023
Response from ホテル金沢 on 15 Nov 2023
Thank you for choosing Hotel Kanazawa from among the many hotels. We have received many compliments and will continue to work hard to ensure that you choose us again. We look forward to using you again.

10/10 Excellent

Yoshio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ホテル金沢 on 21 Oct 2023
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

8/10 Good

Noriko

Liked: Cleanliness, staff & service
One thing I noticed is that no usb direct port in the room. I needed to use connexting socket for the usb.
Stayed 2 nights in Oct 2023
Response from Hotel Kanazawa on 16 Oct 2023
Thank you very much for staying at Hotel Kanazawa.We look forward to using Hotel Kanazawa again when you come to Kanazawa.

10/10 Excellent

Yoshiko,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of great local hotel. Great breakfast.
Stayed 1 night in Sep 2023
Response from Hotel Kanazawa on 12 Sept 2023
Thank you very much for staying at Hotel Kanazawa.Also, thank you for your appreciation and valuable comments.We look forward to seeing you next time.Thank you.

8/10 Good

Paul

Travelled with partner
Liked: Staff & service
Staff were excellent. My wife had hurt her knee earlier in the day and I went looking for ice, but there were no ice machines to be found (despite the hotel compendium saying they were on every floor). I requested ice from the front desk and one of the managers arrived soon after with two large bags of ice and extra towels. On the negative side, the room smelt of cigarette smoke, even though I was advised on check-in that I was in a non-smoking room. It took a lot of spraying with the supplied refresher spray to diffuse the smell. Maybe it came though the air conditioning or maybe a previous guest broke the rules, but it was disappointing nonetheless.
Stayed 1 night in Sep 2023
Response from Hotel Kanazawa on 12 Sept 2023
Thank you very much for staying at Hotel Kanazawa.Also, thank your very much for your valuable comments.Your comments will be shared by all of our staff and we will do our best so that our hotel will be loved by much more customers.We look forward to seeing you next time. Thank you.

10/10 Excellent

Nguyen, Quincy

Stayed 2 nights in Sep 2023
Response from ホテル金沢 on 26 Sept 2023
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

8/10 Good

Zheng Guang

Liked: Cleanliness, staff & service, property conditions & facilities
Overall convenient but will be great if there is rainshower
Stayed 3 nights in Jun 2023
Response from Hotel Kanazawa on 17 Jun 2023
お褒めのお言葉も頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

yoram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from ホテル金沢 on 14 May 2023
ご利用ありがとうございました。またのご利用をお待ちしております。

8/10 Good

daniel

Liked: Cleanliness, staff & service
Excellent location, next to the satation. Breakfast offered lot of variety.. Tried 1st day but didnt want it again the next day. Not that many choice of breakfast near by that opens early. There was an unpleasant smell in the bathrm as soon i opened the door. Otherwise, clean room.
Response from ホテル金沢　宿泊担当　NAKAI on 7 May 2023
Thank you for staying at Hotel kanazawa.We will try to improve based on your valuabie opinion.We look forward to seeing you again.

10/10 Excellent

Karen, Burbank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just outside station. Great area for good and shopping. Staff were wonderful.roomsvwere comfortable
Stayed 2 nights in Apr 2023
Response from ホテル金沢 on 25 Apr 2023
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

8/10 Good

Kamalpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Felt safe.
Stayed 1 night in Apr 2023
Response from ホテル金沢 on 19 Apr 2023
この度はホテル金沢へのご宿泊まことにありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

6/10 Okay

Marsha

Travelled with partner
Liked: Cleanliness, staff & service
For the price point, the room was fine. Nothing special. Staff was very courteous and efficient. Easy check-in/check-out. Room was clean and larger than most hotel rooms in Japan, but bathroom was pre-fabbed and felt like you were in an airplane bathroom. The biggest drawback was that the hotel A/C was not on yet and you had to open the hotel window if the room was too warm and stuffy. The hotel overlooks the bus/train depot. Great location for getting in, out and around the city. Bad location if you have to open the hotel window to get some air in your room.
Stayed 2 nights in Mar 2023
Response from Hotel Kanazawa Reception on 28 Mar 2023
Thank you for staying with us.we're very sorry to hear that your stay wasn't as comfortable as you wished.Hope you continue to have a great time in Japan, and when you come back to Kanazawa someday, please come visit us. Thank you so much for your comments we really appreciate it.

10/10 Excellent

Phoebe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the best location. It’s right next to the train station and bus stops. The breakfast menu is great. Next to the hotel is a shopping center with a large food court/restaurants in the 6th floor.
Stayed 1 night in Feb 2023
Response from ホテル金沢　宿泊担当 on 27 Feb 2023
Thanks

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at kanazawa station
Stayed 4 nights in Feb 2023
Response from Hotel Kanazawa on 28 Feb 2023
Thanks

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to train station.
Stayed 3 nights in Feb 2023
Response from Hotel Kanazawa on 28 Feb 2023
Thanks

10/10 Excellent

TZU-TING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from ホテル金沢　宿泊担当 on 6 Mar 2023
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

10/10 Excellent

Shoji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect it was a good stay.
Stayed 1 night in Dec 2022
Response from ホテル金沢 on 5 Jan 2023
この度はホテル金沢へのご宿泊まことにありがとうございました。また金沢へお越しの際には観光やビジネスの拠点として是非ともホテル金沢のご利用をお待ちしております。

10/10 Excellent

Dafanny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and friendly staffs.
Stayed 1 night in Nov 2022
Response from ホテル金沢 on 1 Dec 2022
ホテル金沢をご利用頂きありがとうございました。お褒めのお言葉もいただきまして、スタッフ一同もこれを励みに努力して参ります。またのご利用お待ちしております。

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second trip to this hotel
Fantastic hotel, liked it so much that we made this second reservation to extend our stay in Kanazawa.
Stayed 1 night in Oct 2022
Response from ホテル金沢 on 26 Oct 2022
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and fantastic staff!
The staff upgraded us to the most amazing room, the hotel was great, and the area was fantastic. Highly recommend it!
Hotel
Castle garden
Stayed 1 night in Oct 2022
Response from ホテル金沢 on 26 Oct 2022
この度はホテル金沢へのご宿泊誠にありがとうございました、また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

10/10 Excellent

MAN KIT

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2022
Response from ホテル金沢 on 18 Oct 2022
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

8/10 Good

Laura, Honolulu, Hawaii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location near the train station and the restaurant on the ground floor was reasonably priced and food delicious! My only complaint was the bed was uncomfortable, like sleeping on cardboard.
Stayed 6 nights in Feb 2020
Response from Hotel Kanazawa Yuki Barbosa on 6 Mar 2020
Thank you for staying with us the other day. We're very glad that you found our location convenient and liked the food. However we apporogize that you felt our bed was uncomfortable. We will try to make good efforts to improve our service. Thank you for your comment and we will look forward to seeing you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed for 2 nights, really clean, efficient, pleasant stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near JR Station.
Excellent location next to a shopping mall and about 3-minutes walk to JR Station. Lots of eateries nearby. Courteous hotel staffs, some of them are englush-speaking. Hotel room is of good size and very clean, although a bit dated.

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Kanazawa was a very cultural and beautiful city. The hotel right at the great train station, lots to see. Recommend the Goldleave Museum the palace Garden and the 21. Century contemporary art centre.

10/10 Excellent

HN, Oregon, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was very clean and comfortable. Also the location was very good though it was not in the center of Kanazawa city; the main street is a half mile away from Kanazawa station. The breakfast buffet had many kinds of foods and was really nice. The only concern was a smoking booth beside the entrance from Kanazawa station. It sometimes smelled so bad I had to hold my nose. However overall, very good hotel.

10/10 Excellent

SHEK HOI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tomohiro

10/10 Excellent

Wei Le

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay!!
Enjoyed a free upgrade to Suite. Awesome stay!

8/10 Good

SALMAN, US

Liked: Cleanliness, staff & service, room comfort
Location is great.
Rooms are little outdated but overall excellent stay.

6/10 Okay

Verified traveller

Nice location

8/10 Good

Paul, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night, stress reducer, an older place with sedate pace, excellent breakfast included.

10/10 Excellent

Michael, Racine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and comfort in far off Japan
This was the most comfortable stay we had in Japan. The hotel is across the street from the train station and the staff was exceptional; especially with our poor Japanese language skills

10/10 Excellent

John, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice, clean, hotel about a block from the train station. I arrived a couple of hours before check in, and asked if they could hold my luggage. They let me check in immediately. They asked if this was my first time in Kanazawa...I don't know if that had anything to do with it, but it was a super gesture in the heat and humidity of August.

8/10 Good

Yvon, Reston, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No plugs near head of bed
Kanazawa is great, the gardens are stupendously nice and clean. And the walking is revealing and relaxing. Great little city!

10/10 Excellent

Chia Ling, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Room is nice and clean, also traffic is very convenience. Will go back for next visit.

10/10 Excellent

Jean, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel.
The hotel was close to the Kanazawa JR station; easy to find. Staff very helpful. Internet reliable.

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

TOSHIYA

Stayed 1 night in Jan 2024
Response from ホテル金沢　宿泊担当 on 11 Feb 2024
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

10/10 Excellent

HIROYUKI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from ホテル金沢　宿泊担当 on 14 Feb 2024
ホテル金沢をご利用ありがとうございました｡またのご利用御待ちしております｡

8/10 Good

Masafumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ホテル金沢 on 29 Dec 2023
この度はホテル金沢にご宿泊を頂きありがとうございました。皆様に快適にお過ごし頂けますようこれからも努めて参ります。今後ともよろしくお願いいたします。

10/10 Excellent

HIROYUKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from ホテル金沢　宿泊担当 on 26 Dec 2023
ホテル金沢をご利用ありがとうございました｡またのご利用御待ちしております｡

10/10 Excellent

Loreto Jr.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business trips
One of the best hotels to stay in Kanazawa.
Kanazawa station is very close to the hotel
Nice interior
Spacious bed with clean linens
Nice hotel entrance
Stayed 1 night in Nov 2023
Response from ホテル金沢　宿泊担当 on 22 Nov 2023
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

8/10 Good

PING KWONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

??

Stayed 1 night in Nov 2023
Response from ホテル金沢 on 27 Nov 2023
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。

10/10 Excellent

Kida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from ホテル金沢 on 26 Sept 2023
この度はホテル金沢へのご宿泊誠にありがとうございました。また金沢へお越しの際には是非ともホテル金沢のご利用をお待ちしております。