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Reviews of Holiday Inn ANA Kanazawa Sky, an IHG Hotel

3.5 out of 5
Holiday Inn ANA Kanazawa Sky, an IHG Hotel
15-1 Musashicho, Kanazawa, Ishikawa-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 281 out of 626 reviews" "
Rating 8 - Good. 260 out of 626 reviews" "
Rating 6 - Okay. 62 out of 626 reviews" "
Rating 4 - Poor. 18 out of 626 reviews" "
Rating 2 - Terrible. 5 out of 626 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros -Was very tidy and clean. -The space in our room was used very well, so we had plenty of room to work with, which is uncommon in Japan at this price range (my experience, at least). - I like the rice paper shutters that our room had - Customer service was exceptional. -The cityscape view from our room and the lobby/lounge was phenomenal - Can reach major attractions/sites within 15-20 mins of walking Cons - The room was quite warm and the air conditioning did not help alleviate this, it may have even made it worse. This was not much of a problem for us in April, but it could be during the summer.
Stayed 1 night in Apr 2024
Response from ANA Holidayinn Kanazawa Sky on 17 Apr 2024
Thank you very much for choosing ANA Holiday Inn Kanazawa Sky.We would also like to thank you for taking time out of your busy schedule to answer our questionnaire.We apologize for the inconvenience regarding the air conditioning. The air conditioning is managed centrally and the temperature cannot be adjusted, so it is difficult to make immediate improvements, but we will share your valuable feedback with the facilities manager.Under such circumstances, we are very pleased to receive your compliments regarding the price of our rooms, cleaning, and location. We are committed to providing satisfaction and comfort to all of our guests who visit Kanazawa. We will be happy to provide you with information on sightseeing and recommended restaurants, etc. Please feel free to use our hotel again when you come to Kanazawa.The cherry blossoms are in bloom and the temperature is getting warmer, so please take care of yourself so that you do not get sick.

4/10 Poor

Dana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has no air conditioning and the room was very hot.
Stayed 2 nights in Apr 2024
Response from ANA Holidayinn Kanazawa Sky on 10 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

JONATHAN WILLIAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel at a good price.
Stayed 3 nights in Mar 2024
Response from ANA Holidayinn Kanazawa Sky on 12 Mar 2024
Thank you for choosing ANA Holiday Inn Kanazawa Sky out of many accommodation options.Once again, we would like to thank you for taking time out of your busy schedule to complete the survey.We will continue to do our best to provide a wonderful stay to all our guests, and we look forward to the day when you choose us again when you come to Kanazawa.Front Office

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
また来年に期待です
ここ3年、年一回2泊で利用。駐車場が屋根付きで使いやすくて利用。 サービスも良。部屋も1人旅には十分。毎回素泊まり利用。デパートやコンビニ、スタバも近くて便利なロケーション。金沢城址公園にも近い。 今回は、部屋の芳香剤がキツすぎて体調悪くなりました。季節性の鼻炎だったのですが、柑橘系に針葉樹の香りを足したような喉鼻にはキツすぎる匂いでした。また洗面台に長い髪の毛が挟まっていて気持ちが悪かった。私は短髪なので前の利用者の物かと。 この2点が無ければ、今回も満点でした。
Stayed 2 nights in Nov 2023

4/10 Poor

takeshi

Get rid of extra noise from outside
Only bothering issue was noise coming from next room and machinery noise twice in a day to wake me up,
Stayed 2 nights in Nov 2023

10/10 Excellent

hideko

Stayed 1 night in Nov 2023

8/10 Good

Phil

Stayed 2 nights in Nov 2023

8/10 Good

Swan

Stayed 1 night in Nov 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Sachiyo

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very clean and tidy Hotel, the staff was super nice and did everything possible to make us feel welcomed. The view from the room and also from the hotel reception is amazing, and finally, the location is goodz near to Kanazawa Station, and super close to Ōmichō Market. Would definitely stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location. Walking distance to many attractions. Staff was great. Friendly and helpful. They held our luggage for us since we were early getting there so we could look around the area. Convenient shopping area under the hotel.
Stayed 3 nights in Oct 2023
Response from ANA Holidayinn Kanazawa Sky on 10 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a comfortable hotel and the staff helped us make a booking for the ‘ninja’ temple, so thank you for that. Also umbrellas ready to borrow, like many Japanese hotels. The only improvement would be to update the air conditioning - only options are “level 1/2/3”, no temperature control. Also a bar for a quick drink would have been nice; there was an implication that there was a lobby bar, but the lobby was just a sitting area, no drinks.
Stayed 3 nights in Sep 2023
Response from ANAホリデイイン金沢スカイ on 30 Sept 2023
Thank you very much for choosing ANA Holiday Inn Kanazawa Sky.We would also like to thank you for taking time out of your busy schedule to fill out our questionnaire.We are pleased that we were able to assist you and that you enjoyed your visit.It is difficult to improve the air conditioning immediately, but we will consult with the facilities manager to make improvements.We are also considering reopening the lounge to further satisfy our guests' stay.We apologize for not being able to accommodate you during your stay.We hope you will visit us again when you come back to Kanazawa.Our staff will continue to make every effort to improve your stay with us.ANA Holiday Inn Kanazawa Sky

10/10 Excellent

Edward

Stayed 3 nights in Sep 2023

10/10 Excellent

TAKAHASHI

Stayed 3 nights in Jul 2023

10/10 Excellent

Dmitry, Redington Shores

Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast
Stayed 1 night in Jul 2023

10/10 Excellent

INBEOM

Stayed 1 night in Jul 2023

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent for walking to major attractions. The room was very pleasant. Though the step up to the bathroom could be a problem for some people.
Stayed 2 nights in Jun 2023

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. Tourist bus tickets sold here. The breakfast buffet is superb for the price and is served on the 16th floor with nice views of the city. The rooms are small and bathrooms old. The beds are very good. There are no 3-prong grounded outlets in the room.
Stayed 1 night in Jun 2023
Response from Front desk on 25 Jun 2023
Thank you very much for choosing ANA Holiday Inn Kanazawa Sky from among many hotels. We would also like to thank you for taking time out of your busy schedule to complete our questionnaire. We are delighted to hear that you were satisfied with the staff, the breakfast and the view during your stay. However, we are very sorry that we could not provide you with a satisfactory environment in terms of hotel facilities and equipment. We will take your comments into consideration in the future. We will continue to provide warm-hearted hospitality and attentive service while listening to the voices of our guests, and we look forward to welcoming you to our hotel again in the future. We hope that you will take good care of yourself in this hot summer season. All the staff at ANA Holiday Inn Kanazawa Sky

4/10 Poor

Vitaliy

Stayed 1 night in Jun 2023

8/10 Good

ryoji

Stayed 1 night in Jun 2023

10/10 Excellent

Hiroki

Stayed 3 nights in Jun 2023
Response from ANA Holidayinn Kanazawa Sky on 13 Jun 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

10/10 Excellent

Naomi

Stayed 2 nights in Jun 2023
Response from ANA Holidayinn Kanazawa Sky on 13 Jun 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

10/10 Excellent

Ed

Stayed 5 nights in May 2023
Response from ANA Holidayinn Kanazawa Sky on 13 Jun 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

8/10 Good

Kei

Stayed 1 night in May 2023

6/10 Okay

Angela

Liked: Cleanliness
It was alright but there was no air conditioning and very limited amenities (no ice, laundry, or water bottles) compared to other Japanese hotels.

10/10 Excellent

yat man

Stayed 1 night in Apr 2023
Response from ANA Holidayinn Kanazawa Sky on 8 Jun 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Front Office Yujiro Minami on 15 Apr 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

8/10 Good

IKUO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room is standard. View is fine. Breakfast buffet is excellent
Stayed 1 night in Apr 2023
Response from Front Office Yujiro Minami on 15 Apr 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

10/10 Excellent

Janine

Stayed 7 nights in Apr 2023
Response from ANA Holidayinn Kanazawa Sky on 8 Jun 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

8/10 Good

FUMIO

Stayed 1 night in Apr 2023
Response from Yujiro on 15 Apr 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent area across the street from Omi-Cho market and there is a loop bus stop right in front that makes it easy to access the city. The staff was very kind and easy to communicate with, even before we arrived. One of the highlights was breakfast every morning. It was delicious with great variety, and a great way to get a touring day started. I highly recommend this hotel if you are planning on visiting the beautiful city of Kanazawa.
Stayed 2 nights in Apr 2023
Response from ANA Holiday Inn Kanazawa Sky on 5 Apr 2023
Thank you for choosing ANA Holiday Inn Kanazawa Sky from among many accommodations. I am very happy to hear that you were satisfied with your stay. We will continue to strive to further improve our services so that our customers can spend their time with peace of mind, safety and comfort. Thank you again for taking time out of your busy schedules to complete the survey. We are looking forward to seeing you again. ANA Holiday Inn Kanazawa Sky

8/10 Good

JONATHAN WILLIAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast dining area on 16th floor has a pleasant view of surrounding area.
Stayed 3 nights in Mar 2023
Response from ANA Holidayinn Kanazawa Sky on 13 Mar 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Jenny

Liked: Cleanliness, property conditions & facilities
Average hotel with minimal amenities
It us an average hotel with minimal amenities. Hotel check in is at the 16th floor. Kanazawa rained a lot, since it did not have a first floor lobby like most hotels I did not see umbrellas that you can borrow.
Stayed 1 night in Dec 2022
Response from ANA Holidayinn Kanazawa Sky on 12 Dec 2022
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

8/10 Good

REIZO

Stayed 1 night in Nov 2022
Response from ANA Holidayinn Kanazawa Sky on 24 Mar 2023
この度は、ＡＮＡホリデイ･イン金沢スカイへご宿泊賜り誠に有難うございました。 お客様に快適にお過ごし頂けたようで私共も大変嬉しく思います。 また金沢にお越しの際は是非、当ホテルへお越しくださいませ。 スタッフ一同お待ちいたしております。 ANAホリデイ・イン金沢スカイ

8/10 Good

Brad

Stayed 1 night in Aug 2022
Response from ANAホリデイ・イン金沢スカイ on 13 Aug 2022
この度は、数ある宿泊施設の中よりANAホリデイ・イン金沢スカイをお選びいただき誠にありがとうございました。この度のご滞在では、ご満足いただけましたご様子が伺え大変嬉しく存じます。これからもお客様に安心快適なご滞在をお楽しみいただけますよう更なるサービスの向上に努めて参ります。お忙しいところアンケート調査にご協力賜り重ねてお礼申し上げます。またのご来館をスタッフ一同心よりお待ち申し上げております。ANAホリデイ・イン金沢スカイ

10/10 Excellent

Chiho

Stayed 1 night in Jul 2022
Response from ANAホリデイ・イン金沢スカイ on 7 Jul 2022
数ある宿泊施設の中よりANAホリデイ・イン金沢スカイにご宿泊賜り誠にありがとうございました。この度のご滞在では、ご満足いただけましたご様子大変嬉しく存じます。これからもお客様に安心、快適にお過ごしいただけますよう更なるサービスの向上に努めて参ります。お忙しいところアンケート調査にご協力賜り重ねてお礼申し上げます。またのご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

Dennis

Stayed 1 night in Jun 2022
Response from ANAホリディ・イン金沢スカイ on 10 Jun 2022
数ある宿泊施設の中よりANAホリデイ・イン金沢スカイにご宿泊賜り誠にありがとうございました。この度のご滞在では、ご満足いただけましたご様子大変嬉しく存じます。これからもお客様に安心、快適にお過ごしいただけますよう更なるサービスの向上に努めて参ります。お忙しいところアンケート調査にご協力賜り重ねてお礼申し上げます。またのご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from ANAホリディ・イン金沢スカイ on 15 Aug 2021
この度は数ある宿泊施設の中よりANAホリディ・イン金沢スカイをお選びいただきまして誠にありがとうございました。 今回のご滞在、ご満足いただけましたご様子が伺え、大変嬉しく存じます。 これからもお客様に安心・快適にお過ごしいただけますよう更なるサービスの向上に努めて参ります。 お忙しいところご感想をお寄せ下さいましたこと重ねてお礼申し上げます。 またのご来館をスタッフ一同お待ちいたしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from ＡＮＡホリデイ・イン金沢スカイ on 4 Jan 2021
この度は、数ある宿泊施設の中よりANAホリディ・イン金沢スカイをお選びいただきまして誠にありがとうございました。 今回のご滞在、ご満足いただけましたご様子が伺え私共も大変嬉しく存じます。 これからもお客様に安心・快適にお過ごしいただけますよう更なるサービスの向上に努めて参ります。 お忙しいところご感想をお寄せ下さいましたこと重ねてお礼申し上げます。 またのご来館をスタッフ一同お待ちいたしております。

10/10 Excellent

Yuho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from ＡＮＡホリデイ・イン金沢スカイ on 29 Aug 2020
この度は、数ある宿泊施設よりANAホリデイ・イン金沢 にご宿泊賜わり誠にありがとうございました。またお忙しいところご投稿賜わり重ねて御礼申し上げます。 ANAホリデイ・イン金沢スカイ

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020
Response from ＡＮＡホリデイ・イン金沢スカイ on 29 Jul 2020
この度は、数ある宿泊施設の中よりANAホリデイ・イン金沢にご宿泊賜わり誠にありがとうございます。 今回のご滞在では、ご満足いただけましたご様子が伺え大変嬉しく存じます。 これからもお客様に安心、安全にお過ごしいただけますよう更なるサービスの向上に努めて参ります。 お忙しいところご投稿賜わり重ねてお礼申し上げます。 またのご来館をスタッフ一同心よりお待ちいたしております。

10/10 Excellent

Tristan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern clean hotel with easy parking and access to metros. It’s next to the fish market and walkable to other interesting areas.
Stayed 2 nights in Jan 2020
Response from ANA HolidayInn Kanazawa Sky on 23 Feb 2020
Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from ANA HolidayInn Kanazawa Sky on 23 Dec 2019
この度は、ＡＮＡホリデイ･イン金沢へご宿泊賜り誠に有難うございました。 お客様に快適にお過ごし頂けたようで私共も大変嬉しく思います。 また金沢にお越しの際は是非、当ホテルへお越しくださいませ。 またのご来館をスタッフ一同お待ちいたしております。

10/10 Excellent

Arlene, Honolulu, HI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was a very easy walk to the beautiful train station. Our room was very spacious and comfortable. We did have a small issue about obtaining 2 card keys when we checked in. However the same person assisted with our check out and was much more pleasant and helpful. I would stay in this hotel again
Stayed 4 nights in Nov 2019
Response from ANA HolidayInn Kanazawa Sky on 28 Nov 2019
Dear Arlene Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Tony

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from ANA HolidayInn Kanazawa Sky on 21 Nov 2019
Anonymous　様 この度は、ANAホリデイ・イン金沢スカイへご宿泊賜り誠に有難うございました。 今回のご滞在ではご満足いただけましたご様子大変嬉しく存じます。 これからもお客様に安心・快適にお過ごしいただけますようサービスの向上に努めて参ります。 お忙しい中、ご投稿賜り有難うございました。 またのお越しをお待ち申し上げております。

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Kanazawa.
Staff were friendly and service was very good. Room was spacious, clean and comfortable. Breakfast was excellent, with great selection of food choices with a great view. Great restaurants within walking distance around the hotel. Shopping in the attached mall was okay, but there were other shops near by. Lots of parking. The value of the room was very good, with the only complaint being the fees and taxes assessed by, what we were told, the city. It was as much as a one night stay.
Stayed 2 nights in Oct 2019
Response from ANA HolidayInn Kanazawa Sky on 27 Oct 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, ANA Holidayinn Kanazawa Sky

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
I don’t like the fact there is no executive/club lounge. And no upgrade was provided. No Expedia amenities was provided.
Stayed 2 nights in Oct 2019
Response from hashi on 21 Nov 2019
Thank you for staying. Sorry for not staying at the expectation of accommodation I hope I can do it again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from ANA HolidayInn Kanazawa Sky on 20 Oct 2019
Anonymous　様 この度は、ANAホリデイ・イン金沢スカイへご宿泊賜り誠に有難うございます。 今回のご滞在ではご満足いただけましたご様子大変嬉しく存じます。 これからもお客様に安心・快適にお過ごしいただけますようサービスの向上に努めて参る所存でございます。 また金沢へお越しの際は、是非ANAホリデイ・イン金沢スカイをお選びいただきますよう宜しくお願いいたします。 お忙しい中、ご投稿賜り誠に有難うございました。