So many things went wrong during our stay! First of all the room we were given was located outside of the hotel, so you had to walk in the cold wet rain to get to your room. The room had 2 floors the sink and shower on the first floor and the toilet on the second floor. Which meant that you had to go downstairs to wash your hands every time you used the bathroom which was upstairs. We were 2 people and they only gave us one towel!! The thinnest, flimsiest towel I've ever seen. We had to ask for another towel EVERY DAY, and some days were only given a hand towel to use. The Do not Disturb Sign kept going missing, I had to ask for new ones at reception. There are 2 restaurants on site. The restaurant with the bar, the staff was very rude. The other restaurant which was the one where you get breakfast as well, the staff there went above and beyond and were amazing. We had issues with charges we did not make. Like laundry, which we didn't have done! The problem stems from the fact that they charge everything to your room, simply by asking the room number. No ID check at all!! So anyone could go to a restaurant, laundry, spa, whatever and use your room # to charge their things. Worst of all, we saw a woman get a key to her room at reception without showing ID or giving her name, just her room number. So irresponsible, STAY AT YOUR OWN RISK!!