Ratings based on 159 verified reviews

4.3 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Melbourne, Australia

Posted 13-Jul-2019
We always enjoy staying at the Gailes when we come home to Irvine from Australia to visit our family. It's our quiet "smarter" pampered stay! However after staying at Riverside for part of our stay this trip home we felt The Gailes was looking a little dated in it's main areas. After staying at The Gailes or dining at the Gailes each year for the past 12 years it really does need new carpets in the restaurant/cafe area. A little freshen up would go a long way. This visit we visited the spa, just using the jacuzzi which was lovely but on our second visit the chlorine was at a level higher than it likely should have been and my husband and I suffered burning eyes and couldn't stand to breath in around the jacuzzi area and promptly got our within minutes of arriving (we did mention to staff) the change area for the spa could definitly do with a more thorough clean, I felt grubby whilst in it and was thankful to be able to walk back to our room and shower. Loved our room, bed was comforatble and it was so quiet we were able to sleep well. Only downside is rooms are small, perfect for a weekend get away but not for long distance travellers that have a decent amount of luggage! We would and will stay again but for the bulk of our trip home next time (as we did this time) we will need to stay at another hotel with more room space and have a few nights at The Gailes as an end of trip treat.
Comment from Hotel Management
14-Jul-2019 by Lee, Hotel Management
Good evening, Thank you for taking the time to leave some feedback following your recent stay at the Gailes Hotel. It's great to hear that you continue to use us year after year and we're glad to hear you enjoyed your stay. We will take your comments on board regarding the main areas and the spa. Please note that the Gailes is currently in the process of some major refurbishments which will be centred around a brand new spa due opening at the start of 2020. Hopefully when you next visit you will be one of our first guests! Warm regards, Lee
5 out of 5
by a verified traveller

Posted 04-Jul-2019
Comment from Hotel Management
04-Jul-2019 by Lee, Hotel Management
Thank you for your great review! We hope to see you again soon! Warm regards, Lee
5 out of 5
by a verified traveller

Posted 14-Jun-2019
The hotel was in a good location, had plenty of free parking, and comfy rooms. There is nothing I didn't like about it.
Comment from Hotel Management
17-Jun-2019 by Lee, Hotel Management
Good afternoon, Thank you so much for taking the time to leave a great review following your recent stay at the Gailes Hotel. As a family run business we greatly value all guest feedback and we're so glad to hear that you had an enjoyable stay! We hope to see you again soon. Warm regards, Lee
4 out of 5
by a verified traveller

Posted 13-May-2019
Comment from Hotel Management
23-May-2019 by Lee, Hotel Management
Thanks for leaving a great review, we hope to see you again soon! Warm regards Lee
5 out of 5
by a verified traveller

Posted 15-Apr-2019 on Hotels
Had a great stay at the hotel, our rooms werent ready when we arrived and as we were going to the races the receptionist took our bags and put them in our rooms for us getting back. Also let us use the Spa facilities to get changed in.
Comment from Hotel Management
23-Apr-2019 by Lee, Hotel Management
Hi Karen, thanks so much for your great feedback! Hopefully you has some luck at the races as well! We look forward to welcoming you again sometime soon. Regards Lee
1 out of 5
by a verified traveller

This traveller left a rating score only Posted 08-Apr-2019
5 out of 5
by a verified traveller from Hamilton

Posted 08-Apr-2019
Large rooms and bed with good facilities in room, didn’t like looking into road
Comment from Hotel Management
23-Apr-2019 by Lee, Hotel Management
Good morning, thanks for the great review. Next time you stay, request one of the rear/ golf facing rooms and we will try our best to accommodate this. Regards Lee
5 out of 5
by a verified traveller

Posted 07-Apr-2019 on Hotels
Lovely hotel, great food, very friendly staff
Comment from Hotel Management
23-Apr-2019 by Lee, Hotel Management
Hi Mark, Thanks so much for the great review, I'm glad you enjoyed all aspects of your stay. We hope to see you again soon! Regards Lee
4 out of 5
by a verified traveller

Improved

Posted 04-Apr-2019 on Hotels
Much better than last visit a few years ago. Bed comfortable . Shake that spa isn’t included if you book via hotel.com etc
5 out of 5
by a verified traveller

Lovely Hotel

Posted 06-Mar-2019 on Hotels
Lovely Hotel staff great only let down was breakfast less than a spoon of beans and sausage a little undercooked for my liking but enjoyed all the same