The staff were very helpful with everything, showing us on a map where we wanted to go, and, gave recommendations for good restaurants.
When I contacted them about my flight arrival time (midnight), they offered to arrange for a taxi to collect me from the airport, which I made use of, as soon as we arrived at the hotel, the staff came out to help with our luggage, had the key ready and showed to our room.
The hotel was very convenient to everywhere in Iquitos, but was also quiet, with views of the river while having breakfast.