Ratings based on 378 Verified Reviews

3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from huddersfield

Golfing tri

Posted 24-Sep-2017
Hotel good but rooms dated although they are in the middle of refurnishment . This did not cause a problem during our stay
2 out of 5
by A verified traveller from Middlesbrough

Lovely old building but bedrooms need modernising

Posted 10-Sep-2017
Pros: It's location, comfortable and clean beds.
Cons: The rooms need modernising
Location: Handy for Colchester, Felixstowe, Bury St Edmunds. St Edmundsbury Cathedral and Abbey gardens is a great place to visit.
Disabled access is very poor, there are only three disabled parking spaces for 88 rooms. There was a lack of electrical sockets, we struggled to charge two mobile phones at the same time. The shower controls were so stiff my wife could not operate them. The bathroom was outdated and in urgent need of modernisation. Bar staff were friendly but reception staff were sullen. Restaurant prices were extortionate, bar food reasonably priced but service slow and intermittent, we waited an hour for service one evening. We have been visiting this hotel for the last 14 years and it is sad to see its decline since being taken over.
4 out of 5
Recommended
for Everyone
by A verified traveller from oxford

good stopover

Posted 26-Aug-2017
Great pool Got quiet room asked for. Good breakfast. Hotel fairly dated but good sized room, comfy beds and quiet. Close to jimmys farm important for a 6 year old!
2 out of 5
by A verified traveller from Telford, Shropshire

In need of TLC

Posted 12-Aug-2017
Pros: The bed
Cons: Staff to be reminded that customer comes first. Bathrooms modernised.
Location: Well sign-posted.
Check-in: we were a party of 3 + a baby. Approached desk and were ignored by male attendant who was in conversation with another member of staff. Eventually a lady appeared and checked us in. Rooms: No cot (although pre-booked) - had to ring for it. Bathrooms very old - tiles around bath cracked, plastic curtain for shower. Loo flush handle over bath. No ventilation. Bed comfy and air-con good. Car-parking inadequate - had to park in 2nd overflow car park, which looked like waste ground. No sign of security fencing. The whole place had the feel of a 1980's hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wivenhoe

Many happy returns!

Posted 06-Aug-2017
Pros: Everything!
Cons: The hotel is aware that some of the rooms need refurbishment and is working hard to make improvements.
Location: We don't usually want to go out of the hotel, but the Suffolk coast is worth exploring and the marina in Ipswich is very pleasant. .
I visit the hotel several times a year, on my own or with my little granddaughter, and we both love it. The staff make us feel very welcome, the rooms are quiet and comfortable and the pool area is lovely. This time we treated ourselves to an executive room and sat out on the patio watching the birds and enjoying the sun. Breakfast is always good and the restaurant is very nice for an evening meal or afternoon tea, but you can also eat in the bar, by the pool and in your room - I was pleased that the room service menu and hours it was available had been extended. The hotel is good value for anyone who wants to relax in pleasant surroundings. I've already booked my next visit!
4 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk

Friendly hotel, clean rooms, excellent value

Posted 24-Jul-2017
Pros: Price, comfort, breakfast, staff.
Cons: Standard of bathrooms. Staff retention and numbers.
Location: Peaceful location on the edge of town. Lovely grounds to walk in - natural, not landscaped.
We stay here regularly. You can often get a very good room rate by booking in advance. The reception area is ridiculously over the top for a hotel of this type, but fun to look at! The rooms don't reflect the first impression, being tired now. They are kept excellently clean, but the bathroom fittings in most of the rooms are very old, rusting and black, which makes them look unhygienic, even if they are not. I gather that they are now starting to upgrade the rooms as money becomes available, which will make this a wonderful hotel again. The food is very good. Breakfast is a buffet style, but probably the best quality buffet (full english) we have ever had, anywhere in the world! Dinner is good, but not outstanding. We have found a room which we particularly love, and ask for every stay now, as it seems to have been upgraded more recently than most. Not telling you which one though! The staff are wonderful, but turnover seems high, and numbers of staff too low - they work crazy hours. The owners need to staff up to correct levels. We haven't used the leisure facilities, but they look very good, and are popular.
3 out of 5
Recommended
for Everyone
by A verified traveller

Value

Posted 08-Jul-2017
I stayed for 5 nights for business, the room was fine and bed comfortable. Staff were obviously not trained in customer service and hotel could do with a bit of a freshen up.
3 out of 5
by A verified traveller from UK

Lovely setting, tired rooms

Posted 03-Jul-2017
Pros: Location, exterior, Pleasant reception
The exterior and reception area are very nice but my room had chipped paint and a stained chipped tub complete with a thoroughly worn stained carpet which made me keep my shoes on. I understand there is a program of renovation underway, but this had not yet been done. I mentioned the state of the room, mostly to verify if it was in for an imminent facelift. And reception said they would discuss it with housekeeping. To be clear, the room was very clean- Just damaged by time. The amenities present were in dispensers on the wall. The iron was missing, but there was a board. The hairdryer was a small but capable, connected thru the desk drawer sort.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ipswich

A Tale of 2 Assistants

Posted 01-Jul-2017
This clean shabby at the seems hotel is full of character and friendly staff. Our breakfast was served by a very cheerful waiter and his assistant. The leisure complex is delightful and I cannot praise enough the splendid pool assistant.Her smile and charm lit up the complex and after 14 years service surely deserves some kind of award. However, can you please just smile if you work the reception desk, it costs nothing and makes the world of difference, even if through gritted teeth!
4 out of 5
by Paul

Posted 26-Jun-2017 on Hotels
The stay was as good as expected.