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Reviews of Best Western Ipswich Hotel & Spa

4 out of 5
Best Western Ipswich Hotel & Spa
Old London Road, Copdock, Ipswich, England

Reviews

7.4

Good

Rating 10 - Excellent. 122 out of 511 reviews" "
Rating 8 - Good. 193 out of 511 reviews" "
Rating 6 - Okay. 121 out of 511 reviews" "
Rating 4 - Poor. 54 out of 511 reviews" "
Rating 2 - Terrible. 21 out of 511 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Cathrona

Completely lacking in atmosphere and attention to detail. The spa and swimming pool were advertised as being open on line, but on arrival I found that they had not been available for some time
Stayed 1 night in Apr 2024

8/10 Good

Margaret

Liked: Staff & service
Disliked: Property conditions & facilities
Room only no food . Overall the hotel had seen better days but the staff were very nice and my room was excellent.
Stayed 2 nights in Apr 2024
Response from GM on 6 Apr 2024
Thank you for taking the time to post this review. I am pleased to hear that you found the staff nice and your room excellent. The hotel is currently undergoing a refurbishment programme.Thank you again for your review.RegardsMoiraGM

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Kelsey on 5 Apr 2022
Thank you

4/10 Poor

Sam

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
What kind of a hotel provides biscuits in the room but not basic bathroom consumables. Several lights in the room blown making it dark and dingy, especially the bathroom which gets no natural light. The double windows which are large enough for half a dozen people to walk through (they really are massive), have no locks on them, as in, the locks have been removed. Having stayed there for work several months ago I mentioned this issue to them (it seems none of the windows lock) and still, several months on, nothing has been done about it. Mediocre customer service, zero social distancing (there was a disco downstairs the night I stayed) with kids and drunk people running around, none of the staff were wearing masks or again practising social distancing. A bit dirty, a bit run down (buckets were out in the lobby/reception when I arrived because the roof was leaking and was when I stayed there previously), crappy staff. I wouldn't stay again.
Stayed 1 night in Dec 2021
Response from .. on 24 Dec 2021
Dear Sam Thank you for leaving a review. As per Government guidelines at the time of your stay masks and social distancing are not a legal requirement, with the law now being reintroduced all staff are wearing masks or lanyards if they are exempt and social distancing is in place. These "crappy staff" as you refer to them are my team whom I am very proud of these staff turn up day after day to make sure people can stay, get food and drink and enjoy their social gatherings at the expense of being able to do any of these with their own families.. We provide toiletries in all rooms and I apologise if they were missed but my "Crappy" housekeeping staff are cleaning at least 15 rooms a day and sometimes things get forgotten but I will speak to them. With regards to the windows no one has authorised the removal of locks but I will look into this. I wish you a very Merry Christmas Kind regards Kate Sewell General Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another lovely stay here, good value and an even better breakfast..!
Stayed 1 night in Dec 2021

10/10 Excellent

G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

carol

Stayed 1 night in Nov 2021

2/10 Terrible

Sonja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs !
We booked to stay at this hotel for my father in laws funeral , being 6 months pregnant and with my fiancé and two young children this ‘family room’ looked the ideal location . How wrong we were ! The hotel was old and shabby and nothing like advertised on the website . The room was filthy , floor boards creaked and felt spongy . The shower was not fit for purpose a trickle of water out of a shower head is not acceptable ! Tiles were covered in dust the sink backed up every time it was used and the toilet looked like it hadn’t been cleaned in months . Before we arrived at the hotel I rang ahead to enquire about an iron and was assured we would have one in our room . There wasn’t one . It took three more times in asking for an iron to be bought to our room after advising the receptionist we would be late for the funeral if it was much longer . The receptionist bought it up herself in the end. One of my children and I were bitten in the night too . The cleanliness overall was unsatisfactory when looking out of our window smashed plant pots , debris and litter was all over the flat roof making our view unsightly ! Overall what was already an emotional time was made 100 times worse staying at this hotel .
Stayed 2 nights in Nov 2021

8/10 Good

Vera

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly
Basic but clean. Very friendly and professional service in the restaurant!
Stayed 1 night in Nov 2021
Response from lisa on 30 Nov 2021
Good morning, Thank you for taking the time to review the Ipswich Hotel, I will pass on your comments. Kind regards

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round good value
Value for money. Paid £52 for a saturday night. Its an old building but when your are paying this low fee and getting a big bar area..spa and gym area. Its all round pretty decent to be fair. Breakfast is good as well
Stayed 1 night in Nov 2021

8/10 Good

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service from all the staff, 5 big stars. However the heating in Room 220 was
Stayed 1 night in Nov 2021

2/10 Terrible

Michaela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were disturbed by another party trying to enter our room around 9pm because the hotel had assigned the room to two different bookings. Very annoying and not what you expect. Luckily we had put the chain on the door!
Stayed 1 night in Nov 2021

4/10 Poor

Gandhar

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the 4 star
The staff were the best thing about the stay - courteous, polite and smiling. Unfortunately, the rest was downhill. The room was old, broken bedside drawers with cardboard attached to cover, chairs soiled and unclean, bath with mouldy / limescale deposits, shower at best was trickle. Not a pleasant experience I am afraid
Stayed 1 night in Nov 2021

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the excutive room we stayed in had an inadequate mattress. That was simply not up to the quality expected for the room. We spoke to reception they showed us great respect and gave us a genrous saving on the room. It made the uncomfortable stay less of a dissapointment.
Stayed 2 nights in Oct 2021

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff - Thank you
Stayed 4 nights in Oct 2021

10/10 Excellent

Metin, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very happy and my room the staff were fantastic and very friendly the breakfast was amazing and even meal was very tasty and very reasonably priced as well morning chef very friendly he does fantastic and definitely book there again.
Stayed 5 nights in Oct 2021
Response from Kelsey on 2 Nov 2021
Good Evening Metin, Many thanks for taking the time to leave a review. I have passed on your lovely comments. We look forward to welcoming you again.

6/10 Okay

Paul

Business traveller
Liked: Staff & service, room comfort
Checked in only find my room was already occupied which could have been embarrassing. The food in the restaurant was not great, however breakfast was nice and staff overall very friendly.
Stayed 1 night in Oct 2021
Response from Kelsey on 2 Nov 2021
Good Evening Paul, Many thanks for taking the time to leave a review. I have passed your comments onto management, and we will get this investigated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for nearby wedding venue
We stayed for 2 nights (Friday & Saturday) in one of the Lodge rooms. Nice comfy bed and plenty of space. Everything we needed for our stay was provided. We enjoyed a good cooked buffet breakfast. The hotel was easy to find just off the A12 with plenty of parking on site. We would definitely use this hotel if staying in the area again.
Stayed 2 nights in Oct 2021
Response from Kelsey on 2 Nov 2021
Good Evening, Many thanks for taking the time to leave a review. I am glad you enjoyed your stay with us, we look forward to welcoming you back

4/10 Poor

brian

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
in this day and age a 20inch tv in the room where bed is far away from it not gd when paying for a supreme room
Stayed 2 nights in Oct 2021
Response from Kelsey on 2 Nov 2021
Good Evening Brian, Many thanks for taking the time to leave a review, i have passed your comments onto our managment team.

8/10 Good

Hamyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2021

6/10 Okay

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor dated hotel
Very dated hotel room, repairs to bathroom walls not painted over, tiles where not finished correctly. Shower head broken and loose. And it was a ten minuet wait for the water to get hit. Mix up with my bill for food that we had, I paid for the the food at the bar after the meal only to find out when checking out that it had also been added to room. After showing them the payment on our banking app there was no apologies given or indicated. On a positive note the meal that we had was realy nice fresh and hot and the deserts where also v nice.
Stayed 1 night in Sep 2021
Response from Kelsey on 2 Nov 2021
Good Evening Mark, Many thanks for taking the time to leave a review, I am sorry to hear about the problems indicated during your stay. I have passed these onto management and we will get them investigated.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only there for one night overall very good only down side service was very slow in the restaurant took forever for food to come out and the bedroom was very hot ..
Stayed 1 night in Sep 2021
Response from Kelsey on 2 Nov 2021
Good Evening Donna, Many thanks for taking the time to leave a review, I have passed your comments onto management for this to be investigated.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
Room was dirty, bed was hard, Shower full of black mold on the sealant. Food was poor. Bar Area was Ok and staff welcoming. I will definitely give it a miss if i am min Ipswich again
Stayed 1 night in Sep 2021
Response from Kelsey on 2 Nov 2021
Good Evening, Many thanks for taking the time to leave a review. I have passed your comments onto management to be investigated.

8/10 Good

Zella

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The room needed a make over.There wasn't any soap.The breakfast was ok but not hot.Only 1 bath towel & hand towel but didnt realise.The bar prices were expensive.Staff were friendly
Stayed 1 night in Sep 2021
Response from Kelsey on 2 Nov 2021
Good Evening Zella, Many thanks for taking the time to leave a review, I have passed your comments onto management.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Hotel was busy. It seemed well managed.
Stayed 1 night in Sep 2021
Response from Kelsey on 2 Nov 2021
Good Evening Richard, Many thanks for taking the time to leave a review, I am glad to see you enjoyed your stay, I have passed your comments onto our staff.

8/10 Good

Gusts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, amenities
Looking tired but does the job
Stayed 1 night in Sep 2021

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All okay
Stayed 1 night in Sep 2021

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Mark and Alyson

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No soap for washing hands after going to toilet due to supply failure. Lots of spiders in both the bedroom and on suite complete with cobwebs especially behind the main door into room. The window was jammed partially open so we could neither open it fully or close it to stop the spiders frequenting our room. We asked for a 6.30am alarm call but never received it probably because the telephone time was 5 hours late so was displaying 5.30pm when it was 10.30pm. I went to use the ironing board and every time I touched it, it would collapse flat on the floor - good way to chop your toes off! All in all not recommended with the room but the staff and breakfast were excellent except the eggs which looked really dried up and uninviting.
Stayed 1 night in Aug 2021

6/10 Okay

Clare

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

adrian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet room
Stayed 1 night in Aug 2021

10/10 Excellent

Daniel

Stayed 1 night in Aug 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Kathy

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel beautiful place just loved all of it and the use of pool and spa Stunning inside
Stayed 1 night in Aug 2021

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Claire

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
I could not even stay in the hotel because it was so grubby and smelly. I also had to pay an additional £120 to find an average hotel at 7pm. It was q 5 hours away, a total waste of money and my time.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
What i like: - The spa, i had a hot stone massage and floatation, i can definitely recommend both. The staff running the spa are really helpful and friendly. - The man working the bar at the hotel was really friendly and welcoming What i didn't like: - The cleanliness of the changing room at the spa... lots of dirt on the floor, bearing in mind it was a very quiet period when i used it as there was a wedding on so most guests were at the wedding. - Some of the hotel staff were not easily approachable and gave the impression i was bothering them, i found myself apologising a lot for asking basic questions like "which way to the restaurant " or "where is the spa". - The rooms were very dated, i knew this before arriving from the pictures, so that wasn't a surprise... what i didn't expected was warped and uneven floors in my room that creaked so loudly i wondered what it must sound like for anyone below me... then i got my answer the second night when someone was in the room above me... the creaking was so loud abd coukd hear footsteps like they were stomping around. - The room amenities, you get a free shower gel and shampoo, which is nice, but the thing you need more than that, soap to wash your hands after using the toilet... none... had to use the shower gel and shampoo (they were really small). I would recommend the spa if you live close enough to go for the day, but not the hotel if you need to stay the night
Stayed 2 nights in Aug 2021

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deborah's travels
Whilst making my way through the front doors I noticed the food Hygiene rating on the door was only 4 star which kind of set the scene for further findings - The receptionist was friendly enough, I requested a room either on ground level or very near the lift which was provided except the lift was quite a walk away when you have very poor mobility, we booked our room a good couple of weeks in advance of our trip so the hotel had plenty of time to allocate a decent Twin for my Mother & I, instead we were given a room with a double bed and a single bed which was also fine. I did my usual inspection and Antibacterial wiping down as the cleanliness was not up to scratch, the bathroom shower rail was full of Rust and there were black marks on all the walls which could have benefitted from a quick coat of emulsion - and decor was very tired looking in general! I continued on and inspected the double mattress and then the single as you can see from the pictures how horrific this mattress was (the room was nothing like the picture displayed on their website) I was so shocked and disgusted at the sheer degradation of a mattress not fit for a local dumpsite let alone using it in a hotel and expecting paying guests to sleep on it - I went to the receptionist who could only apologise but only had 1 other room to offer as the hotel was fully booked which was a bigger double (although we booked a twin) and we had to negotiate stairs as there was no lift in this part of the hotel. VILE !
This was the state of the mattress that was actually in the room- thank heavens I always wipe everything and check the mattresses only to discover this vile piece of filth they provided for a human to sleep on ABSOLUTELY DISGRACEFUL !!!
This was the state of the mattress that was actually in the room- thank heavens I always wipe everything and check the mattresses only to discover this vile piece of filth they provided for a human to sleep on ABSOLUTELY DISGRACEFUL !!
Stayed 1 night in Aug 2021

6/10 Okay

Martin

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Better than expected for a stopover
You get what you pay for. This is a budger, stopover place. Decor is dated , the rooms weren't ready where we arrived due to a staff shortage. Breakfast good. Walked into the Brook Inn at Washbrook for a nice meal, only 15 mins on foot. Overall, better than expected, but if a prem in is available, standard will be better for sure.
Stayed 1 night in Aug 2021

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
What You'd Expect
This was exactly what you'd expect from a Best Western four star hotel. The only downside was that some of the décor and fittings were a little tired.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly team, especially the restaurant and bar team... Only issue was inconsistences, some mornings there was milk on the table on other days not, some days there was jam on table others not... Major negative was to book to get your rooms cleans and this was not explained to us on day one... if it was explained on check in we would not have been dissatisfied. Nice pool and gym Hospitality is under pressure and the team did a good job in changed times.
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Mostly ok but informed that no monies would be taken from my account as payment woulld be at the accommodation this was taken out putting me into overdrawn and charges applied
Stayed 2 nights in Jul 2021