Exterior

Reviews of Super 8 by Wyndham Webster City IA

2 out of 5
Super 8 by Wyndham Webster City IA
305 Closz Dr, Webster City, IA

Reviews

7.8

Good

Rating 10 - Excellent. 67 out of 212 reviews" "
Rating 8 - Good. 86 out of 212 reviews" "
Rating 6 - Okay. 30 out of 212 reviews" "
Rating 4 - Poor. 19 out of 212 reviews" "
Rating 2 - Terrible. 10 out of 212 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Our tv didn't work so my husband had to pull the big ol dresser out to restart the box, and push it back and it still didn't work. Turned out when the dresser was all the way back it jacked up the cords on the tv. So after about 40 min he got it fixed. Water pressure in the shower was weak; liked to never got shampoo rinsed out but we got it. The blow dryer stunk to high heaven when drying my hair but we got through that too. The staff was EXCELLANT in accommodating us, and the beds were great. Breakfast didn't accommodate our keto diet, everything was carbs but that isn't a game changer. Rarely do hotels accommodate that lifestyle. I'd stay there again. It was a nice over night stay while we attended a funeral. We appreciated you being there and being so kind!
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, some baseboards needed cleaning but otherwise it was good. I liked having the safe in the room, that was a big plus. Otherwise, nice sized room, bed was pretty comfortable and over-all no issues.
Stayed 1 night in Nov 2023

4/10 Poor

dan

Travelled with partner
Disliked: Property conditions & facilities
The heater in our room did not work. The clerk who had poor english skills said to us that the air conditioner wasn't working, and I agreed to take the room anyway, thinking who needs air conditioning in November st northern Iowa. The clerk did not understand that the air conditioning was also part of the heater system. I came back to the front desk after being in the cold room complaining about the heater problem. He then sent me to a different room. Now That particular room had the fire alarm continually beeping indicating a low battery. I went again to complain about this and mentioned it may need a battery, H e didn't seem to know what to do about it. I asked him if he had a battery, after about 5 to 10 minutes of hunting around he found a battery, and was somewhat unwilling or unable to install it. I offered to install it myself. upon removing the smoke alarm cover, I discovered that the battery was missing entirely. Question is, how long has this going on? I am slightly disabled and needed to precariously climb on the edge of the bed to install the battery.
Stayed 1 night in Nov 2023

4/10 Poor

Alisha

Stayed 1 night in Nov 2023

8/10 Good

Jason

Stayed 2 nights in Oct 2023

4/10 Poor

Kara

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The shower had mildew in it-the room was stuffy and humid I had to open the window to air out-there was no screen-the breakfast only went until 9 and we missed it-thought it went until 10 -they did offer coffee but we went to McDonalds. Have stayed in 8 hotels on our road trip and this was the worst. Won't stay again.
Stayed 1 night in Oct 2023
Response from Jay on 6 Oct 2023
We are sorry to hear about the issues you faced. we will look into the issues you mention and Hope to serve you better next time.

10/10 Excellent

Tami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and the staff was friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Vikkicar, Omaha

Travelled with family and small children
Liked: Staff & service
The people next to us were a bit noisy til the wee hours. Other than that it was a good spot to get some rest for our next destination.
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked pretty much everything about it. What didn't like was the pool was too cool to walk in (have arthritis and too cold for me to use. Staff excellent.
Stayed 1 night in Aug 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathtub needs a good scrubbing.
Stayed 1 night in Aug 2023

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
The manager broke his back in trying to help us. He was so busy. Our airconditioning in our room did not work. He tried to fix it but that did not work. He gave us a room across the hall which had a working air conditioner in 100 heat. However as we soon discovered, the bathroom door could not be closed fully, thus ruining the privacy between my wife and daughter and myself. The room was also very musty, but since it was late, decided not to bother the manager any more, inasmuch as he had tried the best to help us out. The beds were comfortable and we had traveled all the way from Moab UT and were very tired. Slept well and enjoyed breakfast but not what we had hoped for for $100.
Stayed 1 night in Aug 2023

6/10 Okay

CHRISTINA, Erie

Travelled with pets, Travelled with partner
Disliked: Cleanliness
This motel was convenient to our class reunion in Stanhope. The staff seemed nice. Our room was nice enough but the carpet was very dirty... Leaving our socks dirty when we took our shoes off. We told them we had a little dog when we checked in for our 3-day stay but was never told about a $25 PER day pet fee!! Our little dog made no messes nor was our room cleaned while we were there. I could see a $25 fee for our stay but per day seems too much plus we were not told. We probably won't be back.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sandra

Stayed 1 night in Jun 2023

6/10 Okay

Darren

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed felt like sleeping on a board and the sink faucet didn't work in room.
Stayed 1 night in Jun 2023
Response from Jay on 13 Jun 2023
I would like to apologize on behalf of my whole team. We are sorry to hear that the problems you had to go through, your review helps us to serve better. we will try our best to resolve the issues. thank you for staying with us.

10/10 Excellent

Donald

Good stay.
Stayed 1 night in Jun 2023

8/10 Good

WOLFGANG, GOODYEAR

Liked: Cleanliness, staff & service
Pillows were great
Stayed 1 night in May 2023

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place to stay.
Stayed 3 nights in May 2023

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Dan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied customers
The bathtub didn't hold water to take a bath, shower didn't work! TV didn't work! Bed mattress was so wornout that there was a dip in the center. Breakfast sausages were dry and hard, eggs were heated up frozen egg patties, apple juice was rancid our daughter almost puked. When calling assistance at the front desk they didnt understand much English, had no clue what a bath was. Very unsatified with the price paid for this stay. We will not stay at Super 8 again.
Stayed 1 night in Mar 2023

8/10 Good

Rena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kayla

Stayed 1 night in Feb 2023
Response from DON BROWN on 10 Mar 2023
THANKS YOU VERY MUCH. WE WILL WELCOMING YOU IN FUTURE.

4/10 Poor

Warren

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Jay c , GM on 5 Nov 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Logan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jay c , GM on 5 Nov 2022
Thank you for staying with us and for the great review ! We look forward to your next visit with us.

6/10 Okay

Eddy

Travelled with partner
Liked: Staff & service
The breakfast was great! The room had a not so good smell.
Stayed 2 nights in Aug 2022
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elena

Stayed 1 night in Aug 2022
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
Mediocre
Stayed 4 nights for family wedding and visit. The room was clean and location convenient to all my family activities. Everything else mediocre; breakfast was basic, beds uncomfortable and i ended up with a sore back, room AC was very musty. I ended up shutting off the AC and opening the window to air out room while i wasn't there. Probably not good if you have allergies. Fridge froze everything that went into it, no way to adjust fridge temp. Would not be my 1st choice of hotels next time im in town.
Stayed 4 nights in Aug 2022

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to Highway 20. Very quiet.
Stayed 2 nights in Jun 2022
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, the room, and the people were awesome! The room was very clean, the breakfast was delicious and the coffee was hot and delicious! We will definitely be back for a stay!
Stayed 2 nights in May 2022
Response from Jay c , GM on 17 Jun 2022
Thank you for the awesome review. Our staff takes great pride in offering our guests exceptional customer service and we strive on maintaining a very clean property. We hope to see you again soon during your next trip to Webster City.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's an older motel but clean and maintained. The breakfast is good with variety. The people are friendly and helpful.
Stayed 3 nights in Apr 2022
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

david, Scotts

Liked: Cleanliness, staff & service
King room was worn but clean. Staff was an easy checkin. Pool was out of service.
Stayed 1 night in Apr 2022
Response from Jay on 27 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Feb 2022
Response from Jay C,GM on 10 Mar 2022
We greatly appreciate you taking the time to rate our hotel. We look forward to seeing you again during your next visit.

8/10 Good

BRADLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It was a good pleasurable stay
Stayed 1 night in Jan 2022
Response from Jay c , GM on 30 Jan 2022
Bradley, thanks for the review and for staying with us!

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went out of their way to accommodate our needs
Stayed 3 nights in Dec 2021
Response from Jay c , GM on 5 Jan 2022
Thank you for taking the time to rate our hotel. We hope to have you stay with us again.

8/10 Good

Kateri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of five
Staff was friendly and quick. We checked in really late and were happy to get right to our room with the kids. The breakfast was really disappointing and unappetizing. Huge bummer for a family of five.
Stayed 1 night in Oct 2021

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2021
Response from Jay C,GM on 7 Oct 2021
Thanks for staying with us. We hope to host you again on your next visit to the area.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hmmm
Was ok. Prefer bathroom be all enclosed. Clean and ok stay for one night
Stayed 1 night in Sep 2021
Response from Jay C,GM on 7 Oct 2021
Thank you for taking the time to rate our hotel. We hope to have you stay with us again.

8/10 Good

Darin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Stayed 1 night in Aug 2021
Response from Jay C,GM on 6 Sept 2021
Thank you for taking the time to rate your stay here with us at the Super 8 Webster City.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great!!
Stayed 1 night in Aug 2021
Response from Jay C,GM on 6 Sept 2021
Thank you for the great review.

8/10 Good

Mary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handicap bathrooms need to be tested by wheelchair users. Shower contraption inaccessible. No soap holder accessible
Stayed 2 nights in Aug 2021

6/10 Okay

Dena

Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Softball Tournament Stay
Room was clean and comfortable. Staff was courteous. Exterior is a little run-down. On arrival there were three beat up vehicles, one broken down, in the parking lot. The people in these vehicles appeared to be loitering. It did not feel very safe. When we returned from dinner they had finally left the premises.
Stayed 1 night in Jul 2021
Response from Jay C,GM on 24 Jul 2021
We are happy to hear you find our room clean and comfortable .Our staff strives on ensuring our guests have great stay. We hope to host you again on your next visit to the area. Thanks for staying with us!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Shower was dirty, towels smelled like cigarettes, the room was hot and the air was stale and smelled like old cigarettes from 1985 like they never steam cleaned or changed furniture when they went from smoking to non smoking, beds were the worse quality, decor outdated and the load air conditioner struggled to keep up since it wasn't on before we entered.
Stayed 1 night in Jul 2021
Response from Jay C,GM on 4 Aug 2021
Thank you for taking the time to tell us about your experience . I am saddened to hear that we did not meet your expectation .You kind words are very different from another guests experience . I would like to know more about your experience if you can call us on property directly . We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! The people running it are so nice and take care of their guests. Check-in was fast and easy. The room was clean, roomy, and comfortable.
Stayed 1 night in Jul 2021
Response from Jay C,GM on 24 Jul 2021
So glad you had a great experience with us. Thank you for the kind review and we hope you choose us again when you are in the area!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Clean and safe.
Stayed 1 night in Jun 2021
Response from Jay C,GM on 7 Jul 2021
We are happy you chose to stay with us and had a great experience! Thank you for the kind review!