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"ONE OF MY WORST HOTEL EXPERIENCES AND I HAVE TRAVELLED TO OVER 40 COUNTRIES &NEVER FELT THE NEED TO LEAVE A BAD REVIEW UNTIL NOW.I had a very disappointing experience at Anemomilos hotel,Ispecifically booked an paid for a room with an indoor hot tub which was A KEY REASON for my booking, especially considering the weather condition,however upon arrival , my room was given to someone else and I was given a room with outdoorhottube instead, the hotel response was to say(in a very rude way )that it was the “SAME ROOM CATEGORY’’ but this does not reflect the category of the experience.An indoor hot tube and an outdoor hot tube are not equivalent particularly in cold windy& rainy weather where the outdoor facility becomes effectively unusable,as result a major feature I paid for could not be used at all which significantly impacted my stay.when I raised the issue at reception,I did not feel supported .The response was dismissive and I did not feel treated with the level of respect and professionalism expected.I also did not feel genuinely welcomed during my interaction with staff,which added to the overall negative experience .I tried to seek assistance through Expedia(spent several hours)but was only able to access automated support which did not lead to any resolution.The repetition of these automated replies further added to the frustration.Overall, this experience was EXTREMELY DISAPPOINTING and had a significant negative impact on what was meant to be a relaxing trip."

"Great location, friendly staff, good breakfast variety"

"Room was fine for our purpose. It was windy and raining and a short stay, so didn't get a chance to use pool or hot tub. "

"Everything was excellent! "

"We were there very early in the season and as it was quite chilly out would have liked the outdoor hot tub to have been on. Both staff and continental breakfast were excellent! "

"The room is clean, breakfast was delicious, it was a peaceful and quiet atmosphere. We enjoyed our stay."

"Everything was just amazing, the room, the breakfast, the location ❤️❤️❤️"

"The hotel is situated on the southern end of Fira. An easy 5 minute walk to the Alantis Hotel which is at the heart of Fira and a great spot for pics. It is importantly just an easy 10 minute walk from the Fira bus stop with suitcases. We used the public bus to and from the airport saving us a small fortune as the taxis are expensive on the isle. I used the pool and its 3 strokes per arm end to end. Breakfast represents great value for your expenditure. Its humble surrounds are blown away by the view of the Caldera. Staff were lovely. The chief reception lady was very cool and made me laugh inwardly each day with her vibe. I broke a cup at breakfast and it was dealt with efficiently as if nothing happened. Good value with great views and ideal for those using the bus. "

"This was the best hotel experience I ever had. We had the Artimes Villa. It was so beautiful, clean, and spacious. The view of the sea were breathtaking. The personal pool and hot tub were the highlight. The breakfast brought to us every morning by Bobby was always plenty and delicious. The staff cleaned inside and outside our villa every morning.The staff was remarkable. Nico took such great care of us. Always making sure we had things to do, arranged drivers, and excursions. I look forward to coming back."